205 Employees courses in Cardiff delivered Live Online

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Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 - Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 - Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 - Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 - Learning Styles and Principles Three learning styles Adult learning principles 6 - The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 - Bringing It All Together Coaching skills reinforcement Case studies

Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - Getting Started Workshop Objectives 2 - The Basics What is Performance Management? How Does Performance Management Work? Tools Case Study 3 - The Basics (II) Three Phase Process Assessments Performance Reviews Case Study 4 - Goal Setting SMART Goal Setting Specific Goals Measurable Goals Attainable Goals Realistic Goals Timely Goals Monitoring Results Case Study 5 - Establishing Performance Goals Strategic Planning Job Analysis Setting Goals Motivation Case Study 6 - 360 Degree Feedback What is 360 Degree Feedback? Vs. Traditional Performance Reviews The Components Case Study Module Six: Review Questions 7 - Competency Assessments Competency Assessment Defined Implementation Final Destination Case Study 8 - Kolb's Learning Cycle Experience Observation Conceptualization Experimentation Case Study 9 - Motivation Key Factors The Motivation Organization Identifying Personal Motivators Evaluating and Adapting Case Study 10 - The Performance Journal Record Goals and Accomplishments Linking with Your Employees or Managers Implementing a Performance Coach Keeping Track Case Study 11 - Creating a Performance Plan Goals Desired Results Prioritization Measure Evaluation Case Study 12 - Wrapping Up Words from the Wise Lessons Learned Additional course details: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills. Overview Transition from an individual contributor to a leader. Develop an effective team. Lead a team effectively. Increase your effectiveness in leading different types of teams. Develop a team mission, values statement, and vision to achieve business results. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you\'ll have the ability to motivate, coach, communicate with, and teach employees in such a way that they are more effective in their jobs and, as a result, you become more effective in your job. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students should possess experience working in an organization as an individual contributor or possibly as a manager. 1. Transitioning from Individual Contributor to Leader Define Leadership Identify Your Leadership Style Redefine Your Role 2. Developing an Effective Team Build an Effective Team Coach for Performance Empower Your Team Members 3. Leading a Team Effectively Influence for Results Lead Your Team Through Organizational Change 4. Leading Different Types of Teams Work with Different Types of Teams Overcome Communication Barriers Overcome Issues Among Team Members 5. Aligning Your Strategy for Business Results Establish a Team Mission Determine Team Core Values Write a Team Vision Statement

Online Marketing course for individuals, companies, professionals that want to succeed on the job and improve marketing skills.

To make the drastic carbon reductions that are needed around the world, we need a global population that is educated, engaged and empowered to make the necessary changes. That’s why we believe Carbon Literacy training is so important – and why we need a multitude of trainers to deliver it. The Lighthouse Carbon Literacy - Train the Trainer course is designed to prepare you for delivering Carbon Literacy training, and support you on your journey to becoming a Carbon Literacy Trainer (CLT). Train the Trainer is normally delivered online to cohorts of up to 6 learners. Course timetable:  Tuesday 4 June: 9 - 12:30 Friday 7 June: 9 - 12:30 Friday 14 June: 9 - 12:30 Learners can arrive from 8:45am onwards. What we provide: Three half days of interactive workshops Facilitated peer learning amongst a small group Guided self-study and resources Guidance to inform your road to becoming a certified Trainer Skills for creating your own Carbon Literacy course A practical and hands-on approach to Carbon Literacy training 1:1 follow up coaching session Private LinkedIn Group. What you commit to: Attend and engage in training workshops Complete all self-study and homework Complete and submit Trainer evidence to the Carbon Literacy Project. Course requirements: The Lighthouse Train the Trainer course is designed to develop confidence, understanding and training skills in learners who already have a level of understanding of carbon and some experience of delivering training. Before commencing this course, learners should: Have experience of delivering training Have completed a Carbon Literacy training course Have worked with business in some capacity Aspire to deliver Carbon Literacy training either internally within the business they work in, or externally to other businesses. Why Lighthouse? Lighthouse has a proven track record of working with businesses to deliver sustainability improvements, from building circularity into business models to reducing carbon impacts. Last year we trained more than 700 employees from companies including Beko plc; Silent Night; Boston Scientific and PZ Cussons. Our course is fast-paced, informative and action-focused. Price: £750 + VAT. And if these dates don't suit you... If you want to book a course for your employees or discuss the design of a bespoke course, contact hello@lighthouse-sustainability.co.uk.

To make the drastic carbon reductions that are needed around the world, we need a global population that is educated, engaged and empowered to make the necessary changes. That’s why we believe Carbon Literacy training is so important – and why we need a multitude of trainers to deliver it. The Lighthouse Carbon Literacy - Train the Trainer course is designed to prepare you for delivering Carbon Literacy training, and support you on your journey to becoming a Carbon Literacy Trainer (CLT). Train the Trainer is normally delivered online to cohorts of up to 6 learners. Course timetable:  Wednesday 10 April: 9 - 12:30 Wednesday 17 April: 9 - 12:30 Thursday 25 April: 9 - 12:30 Learners can arrive from 8:45am onwards. What we provide: Three half days of interactive workshops Facilitated peer learning amongst a small group Guided self-study and resources Guidance to inform your road to becoming a certified Trainer Skills for creating your own Carbon Literacy course A practical and hands-on approach to Carbon Literacy training 1:1 follow up coaching session Private LinkedIn Group. What you commit to: Attend and engage in training workshops Complete all self-study and homework Complete and submit Trainer evidence to the Carbon Literacy Project. Course requirements: The Lighthouse Train the Trainer course is designed to develop confidence, understanding and training skills in learners who already have a level of understanding of carbon and some experience of delivering training. Before commencing this course, learners should: Have experience of delivering training Have completed a Carbon Literacy training course Have worked with business in some capacity Aspire to deliver Carbon Literacy training either internally within the business they work in, or externally to other businesses. Why Lighthouse? Lighthouse has a proven track record of working with businesses to deliver sustainability improvements, from building circularity into business models to reducing carbon impacts. Last year we trained more than 700 employees from companies including Beko plc; Silent Night; Boston Scientific and PZ Cussons. Our course is fast-paced, informative and action-focused. Price: £750 + VAT. And if these dates don't suit you... If you want to book a course for your employees or discuss the design of a bespoke course, contact hello@lighthouse-sustainability.co.uk.

To make the drastic carbon reductions that are needed around the world, we need a global population that is educated, engaged and empowered to make the necessary changes. That’s why we believe Carbon Literacy training is so important – and why we need a multitude of trainers to deliver it. The Lighthouse Carbon Literacy - Train the Trainer course is designed to prepare you for delivering Carbon Literacy training, and support you on your journey to becoming a Carbon Literacy Trainer (CLT). Train the Trainer is normally delivered online to cohorts of up to 6 learners. Course timetable:  Tuesday 12 March: 9 - 12:30 Friday 15 March: 9 - 12:30 Friday 22 March: 9 - 12:30 Learners can arrive from 8:45am onwards. What we provide: Three half days of interactive workshops Facilitated peer learning amongst a small group Guided self-study and resources Guidance to inform your road to becoming a certified Trainer Skills for creating your own Carbon Literacy course A practical and hands-on approach to Carbon Literacy training 1:1 follow up coaching session Private LinkedIn Group. What you commit to: Attend and engage in training workshops Complete all self-study and homework Complete and submit Trainer evidence to the Carbon Literacy Project. Course requirements: The Lighthouse Train the Trainer course is designed to develop confidence, understanding and training skills in learners who already have a level of understanding of carbon and some experience of delivering training. Before commencing this course, learners should: Have experience of delivering training Have completed a Carbon Literacy training course Have worked with business in some capacity Aspire to deliver Carbon Literacy training either internally within the business they work in, or externally to other businesses. Why Lighthouse? Lighthouse has a proven track record of working with businesses to deliver sustainability improvements, from building circularity into business models to reducing carbon impacts. Last year we trained more than 700 employees from companies including Beko plc; Silent Night; Boston Scientific and PZ Cussons. Our course is fast-paced, informative and action-focused. Price: £750 + VAT. And if these dates don't suit you... If you want to book a course for your employees or discuss the design of a bespoke course, contact hello@lighthouse-sustainability.co.uk.

Duration 3 Days 18 CPD hours This course is intended for Mid- and upper-level managers looking to hone their senior management skills will benefit from this course. Overview Use wisdom and understanding to lead others Deliver constructive critiques to your staff More effectively coach and mentor your staff Develop new managers Better motivate your staff Navigate organizational politics To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. Leading Others Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control Leveraging Your Organization\'s Structure Knowing Your Employees - Developing Empathy Beginning with the End in Mind and Back-Casting to the Desired Future State Setting S.M.A.R.T. Goals Earning Your Team\'s Trust with Honesty, Reliability, Availability, and Openness 2. Strategies for Course Correction Lighting a Fire- Motivating, Guiding, and Inspiring Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building & Reinforcing Your Team Defining Team Roles and Creating a Balanced Team 3. Effective Coaching and Mentoring Providing Clear and Timely Feedback Creating a Supportive Environment Building a Mentorship Plan - Mentoring for Success 4. Training New Managers Preparing, Developing, and Supporting New Managers Defining and Building Competencies Documenting Best Practices while Rewarding and Emulating Effective Managers Encouraging a Peer Network 5. Motivation Understanding the 8 Level Hierarchy of Needs Managing Across Generations Applying the CARE Model 6. Organizational Politics Being Politically Savvy, Ethical, and Effective Building Political Intelligence Understanding the Landscape 7. The Big Picture Thinking Through the Elements of Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.