6263 Employee courses

Description: Management is the system of dealing and handling things or people. It is very crucial to businesses since managing the business will take efforts and right skills to succeed. To become an expert in management, you have to acquire the right knowledge and skills essentials for the management. Being part of the management department in any business will be easier if you have the advanced skills in management that this course will be providing. You will learn about leadership and people management, time management and the advanced management techniques you need. Who is the course for? Professionals who are in the top management or supervisory positions. People who have the interest to know and acquire management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Management Skills course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Department Head Management Adviser Project Manager Team Leader. Advanced Diploma in Management Skills - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Advanced Diploma in Management Skills - Old Version Basic Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Leadership and People Management Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Conclusion 00:15:00 Time Management & Goals The Basics On Goal Setting 00:30:00 You have To Believe In Your Goal 00:30:00 Your Goals Have To Match Your Values 01:00:00 Your Goals Have To Fit Your Timeline 00:15:00 Your Goals Must Be Attainable 01:00:00 Write Out Your Goals For Time Management 01:00:00 Check Your Progress Regularly 00:15:00 PC Tools For Goal Setting 01:00:00 When Your Goals Fail 00:15:00 The Benefits Of Goal Setting For Time Management 01:00:00 Advanced Management Techniques Module One - Getting Started 00:30:00 Module Two - Managers are Made, Not Born 01:00:00 Module Three - Create a Management Track 01:00:00 Module Four - Define and Build Comptencies 01:00:00 Module Five - Managers Learn by Being Managed Well 01:00:00 Module Six - Provide Tools 01:00:00 Module Seven - Provide Support 01:00:00 Module Eight - Identify Strong Candidates Early 01:00:00 Module Nine - Clearly Define the Management Track 01:00:00 Module Ten - Empower New Managers 01:00:00 Module Eleven - Provide Growth Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Advanced Diploma in Management Skills 00:30:00 Final Exam Final Exam- Advanced Diploma in Management Skills 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Middle managers are the backbone of any organisation. They are responsible for executing the vision and strategy of senior management, as well as managing the day-to-day operations and activities of their teams. However, middle managers often face a lot of pressure and stress from both above and below. They have to balance the expectations and demands of senior management, customers, and employees, while also dealing with complex problems, conflicts, and changes.    How can middle managers cope with these challenges and perform their roles effectively and efficiently? This course will provide you with the answers. You will learn how to manage middle managers in a way that enhances their productivity, creativity, and satisfaction. You will also learn how to develop your own skills and competencies as a middle manager, as well as how to groom, coach, and mentor other middle managers. By the end of this course, you will be able to manage middle managers with confidence and competence.

Struggling with overdue invoices and cash flow headaches? The Credit Control Mastery Bundle is your strategic edge in managing credit wisely and reclaiming control over your finances. Designed with sharp insight into the challenges businesses face, this course bundle offers an intelligent approach to debt recovery and credit management—without drowning you in jargon or theory. Expect straight-talking lessons that equip you to handle overdue accounts, reduce financial risk, and keep your bottom line looking far more cheerful. This isn't about lofty ideas or endless slideshows—it’s about sharpening your ability to assess creditworthiness, communicate with debtors effectively, and put structure into your systems. Whether you're navigating small business finances or managing accounts for a larger operation, this bundle helps you stay steps ahead in credit strategy. With clear, actionable knowledge tailored for the digital learning space, you’ll learn how to maintain a healthy cash flow while keeping things civil with clients who owe you. Key Features of Credit Control Mastery Bundle CPD Accredited Credit Control Mastery Course Instant PDF certificate Fully online, interactive Credit Control Masterycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Credit Control Mastery Bundle course to excel! To become successful in your profession, you must have a specific set of Credit Control Mastery skills to succeed in today's competitive world. In this in-depth Credit Control Masterytraining course, you will develop the most in-demand Credit Control Mastery skills to kickstart your career, as well as upgrade your existing knowledge & skills. Credit Control Mastery Curriculum Financial Controller Training Module 01: The Concept of Financial Controller Module 02: Financial Statement Module 03: Financial Analysis Module 04: Ratio Analysis Module 05: Planning, Budgeting and Forecasting Module 06: Budgetary Control Module 07: Internal Control and Cash Module 08: Strategic Management Decision Module 09: Financial Audit Budget & Forecast Unit 01: Introduction Unit 02: Detail Budget Requirement Unit 03: Process of Making Budget Debt Management Module 01: Introduction to Debt Management Module 02: Long Term and Short Term Debt Module 03: Identifying Your Debt Module 04: Debt Management Plan Module 05: Debt Assessment Module 06: Debt Financing Module 07: Building Budget Module 08: Debt Counselling Module 09: When Is Debt Good? Module 10: Avoiding Debt Problems Module 11: How to Handle Debt Collectors Module 12: How to Get Out of Debt Module 13: Dealing with Bankruptcy and Insolvency Module 14: Laws and Regulations Accreditation This Credit Control Mastery bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Credit Control Mastery course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Credit Control Mastery basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Credit Control Mastery Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Discover the art of photography from the comfort of your own space. This course offers a sharp, insightful approach for anyone keen to sharpen their eye and capture the world through a lens – whether you're using a DSLR or your trusty phone. With a balanced mix of creative guidance and technical know-how, you’ll gain the knowledge to take better shots with purpose and confidence. Perfect for those with a passion for visual storytelling, the course covers everything from camera settings and composition to lighting and editing. You’ll find each module clear, engaging, and built for learners who prefer substance over fluff. There’s no waffle, no gimmicks – just well-structured learning that fits neatly into your schedule. Whether you’re aiming to photograph professionally or just want to take photos that finally do your holidays justice, this course was designed to help you get there. Key Features of Photography Bundle CPD Accredited Photography Course Instant PDF certificate Fully online, interactive Photographycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Photography Bundle course to excel! To become successful in your profession, you must have a specific set of Photography skills to succeed in today's competitive world. In this in-depth Photographytraining course, you will develop the most in-demand Photography skills to kickstart your career, as well as upgrade your existing knowledge & skills. Photography Curriculum Course 01: Basic Photography Course 02: Smartphone Photography Course 03: Food Photography Masterclass Accreditation This Photography bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Photography course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Photography basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Photography Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Are you delaying your work for no reason? Are you a victim of procrastination? Procrastination is an illness of the mind that will make your mind lazy. Learn how to fight this laziness of the mind from this Procrastination Solution Level 2 course, and shine brighter than ever. From this Procrastination Solution Level 2 course you'll learn how procrastination affects your personal and professional life, decision making and long term goals. You'll also learn the science behind the procrastination mindset and how it can destroy you. You'll be able to maintain your time and schedule better after completing this course. This course is ideal for students, job seekers, employees, freelancers, remote workers, and anyone who is struggling to keep up with their work and schedule. This course will help you to deal with the monster of procrastination and help you overcome your own barriers. This best selling Procrastination Solution Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Procrastination Solution Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Procrastination Solution Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Procrastination Solution Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Procrastination Solution Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Procrastination Solution Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Procrastination Solution Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Fighting anxiety can be quite scary. If you get anxious easily, it can affect your work and life. Learn the skills to beat anxiety from this Hidden Secrets Of Beating Anxiety course, keep your mind fresh and go towards prosperity with your full potential.  You'll learn why you might feel anxious and how to overcome that anxiety from this Hidden Secrets Of Beating Anxiety course. You'll also learn to overcome your resistance, accept change and keep yourself calm in adverse situations. You'll also understand how you're creating your own obstacles and how to fight your inner demons.  From this course, you'll learn various techniques to beat anxiety and plan your work. This course will help you to become more confident and lead an organised lifestyle. This course is helpful for students, employees, team leaders, managers, business owners, and anyone who works under pressure. This best selling Hidden Secrets Of Beating Anxiety has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Hidden Secrets Of Beating Anxiety is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Hidden Secrets Of Beating Anxiety is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Hidden Secrets Of Beating Anxiety is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Hidden Secrets Of Beating Anxiety, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Hidden Secrets Of Beating Anxiety will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Hidden Secrets Of Beating Anxiety to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.  

Course Overview Time is priceless, but it is the source of all prices. He who can manage his time properly is the most successful man. If you neglect and waste time, you're bound to regret it. Learn the basic techniques of time management from this Basic Time Management course and control the steering of your life. You'll learn the principles and benefits of effective time management from this Basic Time Management course. This course will teach you the main concepts of effective time management, different time management techniques and how you can adapt them to your routine. This course will teach you different tricks to manage time and maintain your routine. This course is a perfect choice for students, job seekers, employees, team leaders or anyone who is struggling to manage their time. You'll learn many effective tips which will motivate you to keep going. This best selling Basic Time Management has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Basic Time Management is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Basic Time Management is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Basic Time Management is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Basic Time Management, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Basic Time Management will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Basic Time Management to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview If you are exhausted with all the complications of life, Zen lifestyle can be the getaway for you. The principle of Zen is finding peace through simplicity. Learn the ideals and practices of Zen lifestyle with this Zen Lifestyle Level 2 course and start your simple life today. From this Zen Lifestyle Level 2 course, you'll learn the meaning of Zen and how it can change your life. You'll learn different philosophies, meditation techniques and connect with your soul. You'll be able to understand yourself better and thus step towards contentment. This course will also help you to concentrate better and prosper. This course is perfect for students, business owners, entrepreneurs, employees and anyone who wants to organize their disoriented lifestyle or mind. This best selling Zen Lifestyle Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Zen Lifestyle Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Zen Lifestyle Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Zen Lifestyle Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Zen Lifestyle Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Zen Lifestyle Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Zen Lifestyle Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Description Pick up effective leadership and management skills from the Leadership and Management: Part 2 (Skills) course. This course will teach you valuable organisational skills. You will be able to elevate your communication abilities through the course. It will provide you with the key techniques of talent management. You will become competent in inspiring the employees. The Leadership and Management: Part 2 (Skills) course will show you the tips and tricks of negotiation. Join the course to master the skills of leadership and management. Learning outcome  Gain effective organisational skills Build excellent skills for communication Learn the process of talent management Grasp valuable negotiation strategies How Much Do Leaders Earn? Senior - £44,000(Appx.) Average - £26,000(Appx.) Starting - £19,000(Appx.) Requirement Our Leadership and Management: Part 2 (Skills) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Leadership and Management: Part 2 (Skills) Module 01: Organisational Skills 00:26:00 Module 02: Communication Skills 00:27:00 Module 03: Talent Management 00:33:00 Module 04: Motivating Employees 00:26:00 Module 05: Negotiation Techniques 00:15:00 Assignment Assignment - Leadership and Management: Part 2 (Skills) 00:00:00