4547 Employee courses

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Every manager knows that one of the most important aspects of the role is to ensure that your team is working together in a way that facilitates maximum productivity. When a group feels motivated and has shared values and goals to work towards, great work can be accomplished. If you are a manager, supervisor or group leader, who wishes to gain a better understanding of the steps to effective team building, then this course is for you. Through this Team Building course, you will learn about the importance and benefits of teamwork, teaching you everything you need to know to foster a positive and productive working environment. This Team Building course also covers the steps to overcoming obstacles in teamwork such as conflict management, equipping you with the tools to motivate employees, provide constructive feedback and implement shared organisational goals. Key Topics to Be Covered by Team Building Course: The benefits of teamwork and the importance of fostering teamwork Teambuilding strategies and techniques for managers and leaders How to use games and activities in teambuilding Managing conflict and conflict resolution strategies How to foster a positive and productive working environment Tips for motivating employees and providing feedback Teambuilding skills every manager should have Mastering goal setting and introducing shared values The Team Building course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Team Building course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Team Building course. This Team Building training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Team Building course today and gear up for excellence! Start your learning journey straight away with this diploma and take a step toward a brighter future! Skills You Will Gain by This Diploma Team-building Business communication Goal-setting Motivation Leadership and management Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. *** Course Curriculum *** Here is the curriculum breakdown of the Team Building course: Module 01: What Are the Benefits? Better Communication and Conflict Resolution Effectiveness Motivation Camaraderie Module 02: Types Activities Games Activities Education Social Gatherings Module 03: Games Games for Introductions Games to Build Camaraderie Games for Problem-Solving Games to Stimulate Interaction Module 04: More Team Building Games Games to Build Trust Games to Motivate Games to Build Communication Games for Conflict Resolution Module 05: Activities Activities to Build Camaraderie Activities for Idea Sharing Activities to Build Trust Activities to Stimulate Interaction Module 06: More Team Building Activities Activities to Motivate Activities to Improve Working Together Activities to Build Communication Activities for Conflict Resolution Module 07: Social Gatherings Singing/Karaoke Dinner/Potlucks Physical Activities Meetings Module 08: Common Mistake Allowing Cliques to Develop Not Delegating Tasks Rewarding in Private/Criticizing in Public Disjointed Plans of Grandeur Module 09: Formatting a Plan Define the Goal Consult Team Members Research and Create Structure Keep It Fun Module 10: Evaluate Was the Goal Met? Was the Team Building Cohesive? What Did the Team Think of the Team Building? How Can the Team Building Be Improved for Next Time? Assessment Process Once you have completed the modules in the Team Building Diploma , your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Career path This course is a must for managers and leaders looking to develop the essential skills to lead groups more effectively. It particularly applies to those in the following professions:

24-Hour Flash Sale! Prices Reduced Like Never Before!! Did you know that according to the HSE (Health and Safety Executive), over 1.6 million work-related ill health cases were reported in the UK in 2022-23 alone? That's why creating a safe work environment is not just a legal requirement; it's essential for the well-being of employees and the success of any business. This comprehensive Occupational Health and Safety Diploma course equips you with the knowledge and skills to identify, assess, and control workplace hazards, fostering a safe and healthy work environment. This course lays a solid foundation for health and safety principles, starting with an introduction to the core concepts and the importance of Workplace First Aid, setting the stage for a deeper exploration into the Legal Responsibilities employers and employees face in maintaining a safe work environment. From Incident Management at work to conducting Primary and Secondary Surveys, learners will acquire critical skills in identifying and responding to workplace emergencies efficiently. The course covers a wide range of First-aid Techniques, including CPR, dealing with Breathing Problems, Minor Injuries, Fractures, Dislocations, and other Secondary Illnesses and Injuries, ensuring comprehensive preparedness for a variety of situations. Arming yourself with the knowledge offered on the "Occupational Health and Safety Diploma - CPD Certified" course not only enhances your ability to safeguard your workplace but also significantly boosts your career prospects in the health and safety sector. Become a key player in ensuring workplace safety and compliance, and open doors to rewarding career opportunities by enroling now! Learning Outcomes of this Occupational Health and Safety Diploma Course: Understand fundamental health and safety principles and their importance. Identify common workplace hazards and implement effective control measures. Manage health and safety effectively in various workplace settings. Comprehend legal responsibilities and requirements for health and safety. Navigate RIDDOR regulations and reporting procedures accurately. Foster a culture of safety and compliance within the workplace. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Primary Survey Module 05: Secondary Survey Module 06: Basic First-Aid Techniques Module 07: Dealing with Minor Injuries at the Workplace Module 08: Secondary Illness Loss of Responsiveness and CPR Module 09: Secondary Illness Breathing Problems Module 10: Secondary Illnesses and Injuries Module 11: Dealing With Fractures and Dislocations Module 12: Call for an Emergency Assessment Process Once you have completed all the modules course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD-accredited certificate. Digital Certificate: £12.99 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Safety officers HR managers Project leaders Health advisors Risk assessors Construction supervisors Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Health and Safety Officer - £25,000 to £40,000 Risk Manager - £35,000 to £60,000 Safety Coordinator - £22,000 to £35,000 Compliance Officer - £24,000 to £40,000 Facilities Manager - £27,000 to £45,000 HR Manager - £30,000 to £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Manual handling tasks, such as lifting, carrying, pushing, and pulling, are a part of daily life for many people. However, if not done correctly, these tasks can lead to serious injuries and long-term health problems. That's why it's so important for individuals to learn how to properly handle objects and materials in order to protect themselves and others. That's where our Manual Handling Course comes in. This comprehensive program is designed to teach individuals the proper techniques for completing manual handling tasks safely and efficiently. From learning about ergonomics and body mechanics to understanding how to assess and control risks, the Manual Handling Course covers it all. But the benefits of taking this course go beyond just preventing injuries. Proper manual handling can also lead to increased productivity and efficiency in the workplace, as well as improved morale and job satisfaction. So why wait? Enrol in the Manual Handling Course today and take the first step towards protecting yourself and your colleagues. Not only will you be making a wise investment in your own health and safety, but you'll also be setting a good example for others to follow. This Diploma in Introduction to Manual Handling at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development and career progression related to substantial and easier than ever! Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The goal of the course is to help you develop the knowledge and skills needed to perform manual handling tasks safely and efficiently in your work environment. *** Course Curriculum *** Module 01: Introduction Module 02: Manual Handling Injuries, Prevention and Reporting Accidents Module 03: Manual Handling Risk Assessments and Legislation Module 04: Reducing, Controlling Risks and Safe Practices Module 05: Test Your Knowledge Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Introduction to Manual Handling at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Manual Handling Course is recommended for anyone who may be required to complete manual handling tasks as part of their job. This may include workers in industries such as construction, manufacturing, healthcare, warehousing, and more. Essentially, anyone who may be at risk of injury due to manual handling tasks should consider taking this course as a preventive measure. It's important to note that manual handling safety is not just the responsibility of individual workers but also of the employer. Many employers have a legal obligation to ensure that their employees receive proper training in manual handling techniques. By taking the Manual Handling Course, employees can demonstrate their commitment to safety and assist their employers in fulfilling their legal obligations. Requirements You will not need any prior background or expertise to enrol in this course. Career path Health and Safety Officer Occupational Health and Safety Coordinator Risk Manager Safety Consultant Safety Trainer Construction Site Manager Facility Manager Please note that this is just a list of potential career paths, and it is not exhaustive. It is also possible to pursue a career in a related field, such as ergonomics or occupational therapy. Certificates Certificate Accredited by CPD Digital certificate - £10 Diploma in Introduction to Manual Handling at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the Diploma in Introduction to Manual Handling at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the Manual Handling Course, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Empower yourself with essential skills to respond to active shooter incidents effectively. This training equips individuals with strategies for threat identification, crisis response, and emergency preparedness, ensuring a safer workplace environment. Ideal for high-risk environments and security professionals.

Stress in the Workplace Training - Online Course Our workplace stress management course makes you aware of the potential impact of work-related stress, allows you to recognise your stress triggers and helps you manage any work-related stress you are experiencing. We cover what you should do if you have tried all the self-help techniques and still feel unable to cope with the levels of stress you are experiencing. The training course identifies positive ways of dealing with stress. An example is being active, an excellent way to reduce stress levels. Exercise releases endorphins into your bloodstream, which make you feel good and lift your mood. Your stress may not disappear, but it will help you feel calmer to deal with your problems with a clearer mind. Our stress management course breaks down examples like this and all other stress management tactics. What is Stress? Stress is the feeling of being under too much mental or emotional pressure. It is usually associated with anxiety brought about by experience something new, unexpected or in situations where a person feels unable to cope with pressure. We all deal with stress differently. What is a stress management course? A stress management course or training teaches employees of businesses and organisations to identify the signs of stress and informs them of other mental health issues which can be present in a workplace environment. Participants will be provided with all the skills required to help colleagues that need support. Learning outcomes of stress management training When you complete our online stress management training, you will be able to explain the following: What is meant by stress. The prevalence of work-related stress in the UK. The impact of stress on yourself, on others and on organisations. A range of causes of stress at work. Emotional, mental, cognitive and behavioural symptoms of stress. Common stress triggers and identify your own stress triggers. How major life events and minor daily hassles can contribute to stress. What is Stress Defining 'stress', identifying common causes of workplace stress and health problems caused by stress. The Incidence of Stress in the Workplace Summarising Health & Safety Executive information about work-related stress. Symptoms and Triggers of Stress Describing the symptoms and triggers of stress. The topic also outlines some relevant research into stress. Managing Stress in the Workplace This section is all about managing stress. You will learn about how some coping strategies do more harm than good. The topic describes how physical activity reduces stress and explores how to increase the amount of social contact in your life. The topic covers the impact of learning, diet, expectations, and clutter on stress levels. Finally, the topic suggests how to create a stress management plan. Professional Help The final topic explains what to do if you feel unable to manage stress on your own. It explains the basics of Cognitive Behavioural Therapy.

Anti Bribery & Corruption Training - Online Course Our Anti-Bribery online training course ensures directors, managers and employees in your organisation are aware of, and understand, the UK Bribery Act 2010 and the importance of conducting business in a non-corrupt way. The course will make learners aware of their responsibilities with regard to the Act so that they can recognise the situations where bribery offences could be committed and avoid them. This will help protect you and your organisation from offending. What is bribery? Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for an action which is illegal, unethical or a breach of trust. What are the learning outcomes for the Anti-Bribery training course? At the end of the course you will be able to explain: The need for the Bribery Act How and why the Bribery Act relates to you Important differences between the UK and US anti-bribery legislation The offences that individuals and organisations can commit The penalties for the offences When a prosecution might take place What you and your organisation can do to avoid prosecution Introduction to bribery The first topic explains what corruption and bribery are, and identifies the impact of bribery on individuals, businesses and society. This topic also identifies the levels of corruption around the world. The UK Bribery Act The second topic explains the purpose of the UK Bribery Act and describes the 6 principles on which the Act is based. This topic also explains what is considered to be an offence under the Bribery Act and introduces the penalties for individuals and organisations for committing a bribery offence. What you need to do The third topic outlines what organisations and individuals can do to avoid committing a bribery offence. In this topic you will learn how you can show that your organisation is bribery-free and how to be sure that companies you work with are bribery-free. The offence of bribing Topic 4 covers the offence of bribing. This topic explains how an offence of bribing is committed and the possible penalties for the offence. The offence of receiving a bribe Topic 5 covers the offence of accepting a bribe. You will learn about how an offence of accepting a bribe is committed and the possible punishments for the offence. The offence of bribing a foreign official Topic 6 is about the offence of bribing a foreign public official. This topic explains who the Act considers to be foreign public officials, how the offence is committed and identifies the possible punishments for the offence. Also, you will learn about the situations where payments or payments in kind would not be considered to be bribes. The offence of failure to prevent bribery The final topic covers the offence of failure of a commercial organisation to prevent bribery. This topic explains how the offence can be committed, who can be prosecuted under the offence and introduces the penalties that can be handed out to companies and senior officers found guilty.

Display Screen Equipment (DSE) Awareness Training - Online Course This Display Screen Equipment (DSE) online training course provides learners with the knowledge they need in order to work comfortably and avoid unnecessary aches and strains whilst using DSE in their work environment. Incorrect use of display screen equipment can lead to pain in necks, shoulders, backs, arms, wrists and hands as well as fatigue and eye strain. As an employer, you must protect your employees from these health risks if they use DSE in the workplace or for work at home. What is Display Screen Equipment (DSE)? Display screen equipment (DSE) means devices and equipment that have a graphic or alphanumeric display screen. This includes PCs, laptops, tablets, smartphones and other similar devices. What are the learning outcomes for the Display Screen Equipment course? After completing the course you will be able to describe: Examples of 'Display Screen Equipment' The risks posed by DSE work An employer's obligations towards staff using DSE What is meant by a 'DSE Assessment' The recommendations for setting up a display screen Good practice when using a keyboard Good practice when using a mouse or similar input device How the workplace should be adjusted to avoid fatigue and strain The correct setup for a chair used for DSE work Good practice when taking breaks from DSE work How eyesight tests are carried out and when Working with DSE - The Risks The first topic identifies examples of DSE you are likely to find in your workplace. It outlines an employer's legal duties with regards to DSE and describes DSE assessments. The Keyboard The second topic is about the keyboard. You will learn about when a separate keyboard is required. The topic describes good and bad keying technique and explains correct hand positioning. Mice and Other Point-and-Click Devices The third topic describes good and bad practice when using mice and other point-and-click devices. You will learn about correct hand positioning and adjustments you might need to make to ensure devices are accurate. The Display Screen Topic 4 is about the screen. It explains how to clean your screen and how to position the screen correctly. You will learn about good colour and font combinations and how to reduce screen glare. Your Workspace Topic 5 explains the features of a well organised workspace. You will learn to improve a cramped workspace, how to optimise a workspace set-up and how to position your workspace to minimise glare. The Chair Topic 6 describes the features of a chair suitable for Display Screen Equipment work. You will learn the correct sitting position and how to adjust your chair. The Environment Topic 7 describes environmental factors that can contribute to upper limb disorders and how to minimise the risks of these factors. Changes in Activity Topic 8 explains why it is important to take breaks and change the type of activity you are doing. It suggests suitable break-time activities and explains how to prevent fatigue at work. Eye Tests The final topic identifies who is entitled to an eye test and when an employer must pay for glasses.

Learn essential skills for maintaining a clean kitchen with our Dishwashing, Waste Management, and Kitchen Cleaning Training. Master dishwashing techniques, waste management, and kitchen hygiene.

Explore the essentials of cleaning business management with our comprehensive course. Learn strategies, financial management, and customer acquisition to excel in the cleaning industry.

Buy Big. Save Big; Save: £403! Offer Ends Soon; Hurry Up!! This Level 4 Lone Worker Safety course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression related to Lone Worker Safety substantial and easier than ever! Discover how to protect and support employees and colleagues who may have no immediate contact with others when you take this course. A 'lone worker' is defined as being someone who usually performs their activities in solitude and has no close or direct supervision with any other individual. With this expert training, you will understand the moral and practical obligations that are needed to make sure that the offsite workforce is fit and well. Following the advent of the pandemic, home-based employment and remote working has become a necessity to many companies, and the safety implications need to be considered. In this course, you will learn where the responsibilities for a lone worker's health status lie, the UK laws related to remote working, and ways to assess the risks associated with offsite work. Additionally, you will also be taught how to identify potential mental health issues and ensure sufficient first aid facilities are available for every worker. Key Topics to Be Covered by Lone Worker Safety Understanding the risks of lone work and who has supervisory responsibilities UK health and safety acts that cover the well-being of lone workers Assessing the risks that a lone worker may encounter during regular activities Providing protection and precautions from conflict and hazards Ensure remoter workers have first aid facilities and health support Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive this course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. By completing this Safety course, you will gain valuable knowledge on the topic and it will give you a significant advantage in the job market. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Lone Worker Safety course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the Lone Worker Safety course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Lone Worker Safety Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support **** Course Curriculum **** **** Lone Worker Safety Course **** Module 01: Basics of Lone Working What Is Lone Working? Classification of Lone Workers Prominent Professions Involving Lone Work Responsibilities Concerning Lone Working Head of Service Responsibilities Health and Safety Team Responsibilities Managers/Supervisors Responsibilities Employees Responsibilities Module 02: Lone Worker's Safety Laws The Legal Position Health and Safety at Work etc. Act 1974 Safety Representatives and Safety Committees Regulations 1977 The Health and Safety (First Aid) Regulations 1981 The Workplace (Health, Safety and Welfare) Regulations 1992 The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 The Management of Health and Safety at Work Regulations 1999 Module 03: Risk Assessment Possible Risks Lone Workers May Face Lone Worker Identification and Risk Assessment Flow Chart The HSE Guidance on Lone Working Dynamic Risk Assessment Violence Working in Remote Areas Home-Working Safety Representative's Role Module 04: Safe Working System for Lone Working Buddy System Home Visits Staff Who Are Not Routinely Defined as Lone Workers Higher Risk Visits/Locations Severe Weather Conditions Car Safety Personal Safety on Foot Manager's Checklist Module 05: Conflict Avoidance and Resolution What Is Conflict? Supervision Communication and Monitoring Specialist Lone Worker Devices Reviewing Procedures Training and Information Health and Safety Representatives Module 06: Reporting and Recording Incidents Incidents to be Reported Common Hazards Hazardous Chemicals and Other Substances Workplace Violence Membership Awareness Encourage Reporting Surveys and Inspections Lone Working Policy and Procedures Working Alone on Site Working Away from Base Module 07: Physical and Mental Well-being Physical Well-being Working Alone with a Medical Condition Emergencies and Injuries Mental Health and Well-being Bullying and Harassment Stress Burnout Ensuring Well-being Monitor Lone Workers' Health Keep In Touch Exercise and Meditation Module 08: First Aid and Workplace Safety for Lone Workers What Is First Aid? Mental Health First Aid Contents of a Basic First Aid Kit Initial Assessment Maintaining Workplace Safety Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Lone Worker Safety Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements The Lone Worker Safety program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. Our whole course will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The Lone Worker Safety certificate will strengthen your CV and assist you in finding work in the related industry. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Lone Worker Safety Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Lone Worker Safety Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)