4547 Employee courses

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Description : Mobile learning or M Learning is defined as the delivery of learning, education or training on mobile devices such as mobile phones, tablets, laptops or PDAS. M Learning allows training and support to be taken anywhere making it flexible and convenient for businesses to use. Many businesses are taking advantage of this new technology to educate their employees and clients. This course will be perfect for you to know more about M-Learning and learn how to improve your business. M-Learning is one of these newly discovered methods that this course is made for. Since technology has been improving throughout the years, learning to adapt to new changes have also been part of our society. Learning about new methods to improve your career is one of these changes. You will know more about M-Learning and its meaning through this course. Then learn the different methods and its benefits. You will also learn to train and create M-Learning. Thus, in this course everything about M-Learning will be provided for you to learn and be successful. Who is the course for? Professionals required to have skills on M-Learning. People who have an interest in M-Learning development. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The M-Learning Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Business Development Associate Instructional Designer MLearning Developer Program Analyst Technology Development Specialist. M-Learning Diploma Module One - Getting Started 00:30:00 Module Two - What is MLearning? 01:00:00 Module Three - Common MLearning Devices 01:00:00 Module Four - Ancillary Equipment in MLearning 00:30:00 Module Five - M-Learning vs E-Learning 01:00:00 Module Six - Four C's of MLearning 00:30:00 Module Seven - Aspects of MLearning 01:00:00 Module Eight - Challenges of MLearning 00:30:00 Module Nine - Benefits of MLearning 01:00:00 Module Ten - Getting MLearning Started 00:30:00 Module Eleven - Employee Training 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities M-Learning Diploma- Activities 00:00:00 Mock Exam Mock Exam- M-Learning Diploma 00:20:00 Final Exam Final Exam- M-Learning Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

3-in-1 Exclusive Social Media Bundle Our extensive Social Media course is developed thoroughly for you to indulge and learn all Social Media topics with utmost clarity and thorough explanation. This Social Media course includes not only one course but THREE courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Social Media with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Social Media topic but are too busy to go to a class, then enrol in this course and you are sorted! Our in-depth course has no time limit and can be accessed from anywhere in the world. You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are! The following courses will not only fast-track your career but also make it even more rewarding: Course 01: Social Media for Business Course 02: Marketing Strategies for Business Course 03: Cyber Security Incident Handling and Incident Response Learning Outcome From this interactive Professional Diploma in Social Media course, you will be able to: Deep dive into the basics of Social Media. Learn how to improve your skills in general. Increase your ability to reason and solve problems. Utilise the Social Media to boost output. Gain confidence and clarity in your communication. Explore different career routes in this field. This comprehensive three-in-one Social Media course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Social Media course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team. Key Topics: Facebook Twitter Pinterest Google+ Advertising and Networking LinkedIn YouTube Channels Strategic Outline: Where are we now? Strategic Outline: Where do we want to be? Its time to Go to Market Preparation for an Incident Ensure success Preparation for an Incident Identification Containment Eradication Recovery Phase And many more ... Show off your new skills with a certificate of completion Once you complete the Professional Diploma in Social Media course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Course is suitable for anyone interested in: Professional Diploma in Social Media Digital Media Media and Art Media Production Media Studies Requirements No previous knowledge of the Social Media is required to enrol in this training. Career path The aim of this exclusive bundle Social Media course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Train the Trainer Online Course Training, in broad terms, is the process of teaching someone or a group of people to do something new or better. However, for the professional trainer, effective and efficient training entails far more than this. The purpose of this Train the Trainer Online Course is to introduce the skills, knowledge, and character traits that are at the heart of effective training. Effective training requires far more than simply presenting candidates with new ideas and expecting them to respond appropriately. The effective trainer is a charismatic and inspirational leader who naturally develops trust and respect in delegates. Through this Train the Trainer Online Course you will learn how to identify and respond to individual candidates' unique needs, engage even the most difficult audiences, and become a confident communicator. Learn about the art of effective performance management, the value of conflict resolution skills, and a detailed breakdown of the effective workshop planning process. Others Benefits of this Train the Trainer Online Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Train the Trainer Online Course] Train the Trainer Online Course Detailed course curriculum of Train the Trainer Online Course Module 01: Assessing Needs Module 02: Understanding Adult Learners Module 03: Training Styles Module 04: Understanding Today's Learner Module 05: Writing Instructional Objectives Module 06: Writing an Instructional Plan Module 07: Selecting, Designing, and Developing Active-Training Methods Module 08: Delivering Training Module 09: Using Visual Aids Module 10: Working with Groups Module 11: Using Creativity Module 12: Evaluating Training Module 13: Training Across Cultures Module 14: Storytelling as a Training Technique Module 15: Using Technology in Training Module 16: Training On the Job Module 17: Training During Tough Times Module 18: The Business of Consulting: Internal and External Assessment Method of Train the Trainer Online Course After completing each module of the Train the Trainer Online Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Train the Trainer Online Course After completing the MCQ/Assignment assessment for this Train the Trainer Online Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Train the Trainer Online Course This Train the Trainer Online Course is ideal for both existing and future trainers, as well as business owners, managers, human resources personnel, and anyone involved in employee training or development. Requirements Train the Trainer Online Course There are no specific requirements for this Train the Trainer Online Course because it does not require any advanced knowledge or skills. Career path Train the Trainer Online Course The knowledge you will gain through this Train the Trainer Online Course may lead you to a variety of career opportunities. Such as: Trainer Learning Consultant Curriculum Developer Skills Trainer Crew Trainer Training Coordinator Training Instructor Certificates Certificate of completion Digital certificate - Included

Highlights of the Course Course Type: Online Learning Duration: 1 hour 10 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about team management Understand the core competencies and principles of team management Explore the various areas of team management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or leader Equality, Diversity & Discrimination This equality, diversity and discrimination course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. We've all heard and used the words 'equality' and 'diversity' before but what do they actually mean and how do they affect you as an employer or employee? Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities. Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights. When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training. Who is this Course for? This comprehensive Equality, Diversity & Discrimination course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this team management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Equality, Diversity & Discrimination course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Equality, Diversity & Discrimination course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Equality, Diversity & Discrimination course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: What is Equality & Diversity Module 2: Equality and Diversity Legislation Module 3: What do we Mean by Discrimination Module 4: Promoting Diversity Module 5: Links Between Values, Attitudes and Beliefs Module 6: Stereotypes, Prejudices and Discrimination Module 7: Institutional Discrimination Module 8: Valuing Others Module 9: Resistance to Feedback Module 10: Course Summary Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 1 hour 5 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about prevent duty Understand the core competencies and principles of prevent duty Explore the various areas of prevent duty Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert employee and individual in the education sector Prevent Duty Training Course This prevent duty course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Intelligence indicates that further terrorist attacks in our country are 'highly likely'. Experience tells us that the threat comes not just from foreign nationals, but from terrorists born and bred in Britain. It is therefore vital that our counter-terrorism strategy contains a plan to prevent radicalisation and stop would-be terrorists from committing mass murder. The Prevent strategy, published by the Government is part of the overall counter-terrorism strategy. This prevent duty course starts with an overview of the Government's Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more. Who is this Course for? This comprehensive Prevent Duty Training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this prevent duty can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Prevent Duty Training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Prevent Duty Training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Prevent Duty Training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: Introduction to the Course Module 2: What is Prevent Module 3: Prevent Objectives Module 4: Delivering Prevent with a Risk-Based Approach Module 5: Extremism, Radicalisation and Terrorism Module 6: What Should You Do If You Are Concerned Module 7: The Channel Process Module 8: British Values Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

This course is intended to give you an overview of the common types and symptoms of dementia as well as going into how it can affect the brain in different ways. It also covers strategies to use with clients with dementia and dealing with challenging behaviour. The course is intended for anyone who works with or around people that may be living with dementia.

This Introduction to the Safe Handling of Medicines course will start by explaining the key terminology used when handling medicines. It then goes into detail about the roles of the people involved, some of the different groups of medicines, providing different levels of support to patients, infection control, label interpretation and much more.

This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment.

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