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Today’s workforce demands more than technical ability—it needs professionals who can resolve tensions, lead with empathy, and collaborate under pressure. This 20-in-1 Conflict Resolution and Conflict Management bundle is a strategic move for anyone looking to stand out in HR, social care, leadership, or communication-heavy careers. In short: if you want to be the person companies trust in tough situations, this is your toolkit. Description The ability to calmly handle difficult conversations, navigate personality clashes, and support vulnerable individuals is a rare asset—one that turns job seekers into essential hires. This bundle brings together career-boosting soft skills across counselling, diversity awareness, team leadership, and more, making you instantly more attractive to organisations that prioritise strong culture and employee wellbeing. Don’t miss your chance to collect 20 high-impact credentials in one go. Enrol today and get ahead of the next applicant who didn’t. FAQ Who is this training best for? Ideal for professionals in HR, mental health, education, customer service, or management. Will this help with career advancement? Yes. Employers actively seek people who can lead with emotional intelligence and defuse workplace tension. Do I get any certification? Absolutely—each course offers a recognised certificate upon completion. Can I study part-time? Yes. The bundle is 100% self-paced and includes lifetime access. What roles could this lead to? HR assistant, wellbeing coordinator, care support worker, school support staff, team supervisor, and more. Is this bundle available indefinitely? No. Our premium bundles rotate. Grab this one while it’s live—and priced to move.

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks. If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017. This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities: How to comply with your obligations and stay compliant FWRA – linked with PCPs Mandatory AML Policies and Procedures - SRA have concerns Training and supervising staff Audits SRA requirements Reporting SARS POCA/TA Fulfilling reporting officer and compliance officer duties Target Audience The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before ***Best Deal of the Market. Offer Ends Today*** In today's fast-paced business world, administrative roles require diverse skills to thrive and succeed. Our Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) course equips you with the essential knowledge and abilities needed to excel in the field. Whether you're an entry-level professional seeking to kickstart your career or an experienced administrator looking to upskill, this course is your pathway to success. The Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) now comes to you accompanied by a 7 Premium Courses Bundle. Enrol now in this Microsoft Office Complete bundle & get access to the following Office Skills: Admin, Secretarial & PA (Executive PA) with Microsoft Office courses: Course 01: Microsoft Office Skills (Word, Powerpoint, Microsoft Excel) - CPD Certified Course 02: Admin, Secretarial & PA at QLS Level 7 Course 03: Legal Secretary Course 04: UK Employment Law Course 05: Organisational Skills Course for Administrator Course 06: GDPR Course 07: Communication Skills Our Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 course is endorsed by The Quality Licence Scheme & accredited by CPDQS (with 250 CPD points) to make your skill development & career progression more accessible than ever! This Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Student Testimonials - What Our Students Say! ''Comprehensive course on Microsoft Office and administrative skills. Highly recommended!'' Reviewed by Walker ''Great Course and great Customer service. Very Informative'' Reviewed by Bab ''Excellent content. Very well explained. Certainly recommended.'' Reviewed by Denis Jackson Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA Why Choose Our Office Skills: Admin, Secretarial & PA (Executive PA) Course: Get instant access to this Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) course. Learn Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) essentials from anywhere in the world Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) Course is affordable and simple to understand Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) Course is entirely online, interactive lesson with voiceover audio Lifetime access to the Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) materials Microsoft Office Skills with Admin, Secretarial & PA (Executive PA) comes with 24/7 tutor support. CPD 220 CPD hours / points Accredited by CPD Quality Standards Mastering Microsoft Office: Word, Excel, PowerPoint, and 365 (Promo Videos) 13:54 1: Introduction Video Preview 01:10 2: Introduction Preview 02:58 3: Excel Overview Preview 05:20 4: Start Excel Spreadsheet Preview 04:26 Module 01 - Introduction to Personal Assistant 10:33 5: Introduction to Personal Assistant Preview 10:33 Module 02 - Introduction to Office Administration 07:17 6: Introduction to Office Administration 07:17 Module 03 - Skills of an Effective Administrator 09:19 7: Skills of an Effective Administrator 09:19 Module 04 - Introduction to Reception and Receptionist 14:09 8: Introduction to Reception and Receptionist 14:09 Module 05 - Business Telephone Skills 11:04 9: Business Telephone Skills 11:04 Module 06 - Representing Your Boss and Company 23:02 10: Representing Your Boss and Company 23:02 Module 07 - Business Etiquette 11:26 11: Business Etiquette 11:26 Module 08 - Mail Services and Shipping 17:15 12: Mail Services and Shipping 17:15 Module 09 - Travel Arrangements 14:20 13: Travel Arrangements 14:20 Module 10 - Organising Meeting and Conferences 17:24 14: Organising Meeting and Conferences 17:24 Module 11 - Diary Management and Note taking 14:56 15: Diary Management and Note taking 14:56 Module 12 - Time Management 23:16 16: Time Management 23:16 Module 13 - Record Keeping and Filing Systems 17:30 17: Record Keeping and Filing Systems 17:30 Module 14 - Business Writing Skills 28:36 18: Business Writing Skills 28:36 Module 15 - Organisational Skills 17:06 19: Organisational Skills 17:06 Module 16 - Communication Skills 16:21 20: Communication Skills 16:21 Module 17 - Customer Service 09:54 21: Customer Service 09:54 Module 18 - Effective Planning and Scheduling 33:19 22: Effective Planning and Scheduling 33:19 Module 19 - Invoicing/Petty Cash 18:39 23: Invoicing/Petty Cash 17:39 24: Final Words 01:00 Assessment (Optional) 02:00 25: Assignment on- Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 02:00 Order Your Certificate 02:00 26: Order Your CPD Certificate 01:00 27: Order Your QLS Endorsed Certificate 01:00 Free Course No 01: Legal Secretary 4:00:14 28: Module 01: Understanding the Concept of Paralegal 14:11 29: Module 02: Key Legal Terminology 10:47 30: Module 03: Effective Communication Skills for Paralegals 22:43 31: Module 04: The Legal Workplace & Professionals 28:06 32: Module 05: Law & Legal Systems 22:59 33: Module 06: Contract & Business Law 34:56 34: Module 07: Property Law 11:50 35: Module 08: Wills, Probate, Estate Law 07:59 36: Module 09: Criminal Law 16:32 37: Module 10: Common Paralegal Legal Matters 23:34 38: Module 11: Human Rights 09:56 39: Module 12: Conflict and Conflict Resolution 13:16 40: Module 13: Professional Conduct and Ethics of Paralegals 15:03 41: Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals 08:22 Free Course No 02: GDPR 1:04:50 42: Module 01: GDPR Basics 10:32 43: Module 02: GDPR Explained 09:51 44: Module 03: Lawful Basis for Preparation 14:13 45: Module 04: Rights and Breaches 14:04 46: Module 05: Responsibilities and Obligations 16:10 Free Course No 03: UK Employment Law 3:23:15 47: Module 01: Basic of Employment Law 16:18 48: Module 02: Legal Recruitment Process 26:45 49: Module 03: Employment Contracts 14:06 50: Module 04: Employee Handbook 13:03 51: Module 05: Disciplinary Procedure 13:56 52: Module 06: National Minimum Wage & National Living Wage 21:58 53: Module 07: Parental Right, Sick Pay & Pension Scheme 31:14 54: Module 08: Discrimination in the Workplace 27:43 55: Module 09: Health & Safety at Work 10:21 56: Module 10: Dismissal, Grievances and Employment Tribunals 20:52 57: Module 11: Workplace Monitoring & Data Protection 06:59 Free Course No 04: Organisational Skills Course for Administrator 43:28 58: Module 01: Remove the Clutter 05:41 59: Module 02: Prioritise 04:16 60: Module 03: Scheduling Your Time 04:21 61: Module 04: To Do Lists 03:35 62: Module 05: Paper and Paperless Storage 04:26 63: Module 06: Organisation in Your Work Area 04:05 64: Module 07: Tools to Fight Procrastination 04:22 65: Module 08: Organizing Your Inbox 04:21 66: Module 09: Avoid the Causes of Disorganization 04:18 67: Module 10: Discipline is the Key to Stay Organized 04:03 Who is this course for? Microsoft Office Skills (Excel, Word, Access) Anyone interested in learning more about the topic is advised to take this Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course. This Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course is open to everybody. Requirements Microsoft Office Skills (Excel, Word, Access) Anyone interested in learning more about the topic is advised to take this Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course. This Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA course is open to everybody. Our Microsoft Office Skills (Excel, Word, Access) with Admin, Secretarial & PA Course is suitable for anyone interested in: Microsoft Office Specialist (MOS) Microsoft Office Specialist (MOS) Expert Microsoft Office Specialist (MOS) Master Microsoft Specialist certification in Office 365 MS Office User Touch Typing Worker Career path Microsoft Office Skills (Excel, Word, Access) The Microsoft Office Skills (Excel, Word, Access) course teaches you essential skills to help you be more productive in your career. Our Course is suitable for the following: Office Administrator Data Analyst HR Admin Microsoft Office Specialist Receptionist Audio Typist Certificates CPD Accredited Digital Certificate Digital certificate - Included Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Business Management Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. Economic knowledge and good administration are crucial to prosperity and progress in modern society. For both customers and employees, it is important that companies and public institutions are administered well. At the same time, good administration has a significant impact on a company’s bottom line figures. One of the keywords in Business Administration is management, and as a SEMP BM student, you will gain insight into both financial and psychological aspects of management. The online Programme will provide you with a wide range of skills that will qualify you for many different positions in the public or private sectors. The courses in Business Management will provide you with insight into Organisational theory, management psychology, marketing, planning, microeconomics, and cost management. You will learn how to locate and analyze management issues, such as how to increase customer satisfaction; you will also learn to understand how companies and institutions are influenced by international conditions, technology, the global economy, or legislation. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Business Management Programme right for me? The ultimate aim of the SEMP Business Management program is to prepare participants to work in a management position in an ever-changing international environment where advanced technology and multicultural situations occupy an increasingly important place in the daily lives of companies. It exposes you to key issues in business management, provides insight into relevant social, political, legal, and macroeconomic conditions affecting business. The online Programme is suited to a wide range of interests but is particularly relevant to those who plan to have a career in organizations that conduct business beyond a single domestic economy.   Why SEMP Business Management? Succeeding in today's economy requires the ability to communicate and collaborate across the globe with a diversified workforce. The business world is constantly fluctuating, and successful business people must be adaptive to change and capable of working with diverse populations. The function of business is to create fiscal integrity and stability, prosperity, employment, and beneficial products and services. The online SEMP Business Management Programme will help you understand big and small businesses, entrepreneurship, along with the important relationship between businesses and the communities they serve.   Who should enrol in this online Certificate Program? The SEMP Business Management Programme is designed for entry-level managers, up to mid-level managers, senior managers or directors, consultants who are in a general management role, or fast approaching such a position and are seeking an opportunity to obtain a richer, deeper understanding of management skills. The SEMP Business Management Program is ideal for professionals of all levels. This Programme provides practical skills to overcome daily challenges by providing participants with the latest management principles and techniques. Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Programme as its as Online Programme.

About this Training Course In our pursuit to discover oil & gas in deeper horizons, wells are often drilled in a HPHT environment. To be considered a HPHT well, the downhole conditions will have pressures in excess of 10,000 psi (69 MPa) and 300° F (150° C). To drill these usually expensive wells successfully, the planning and execution phase has to be of an exceptionally high standard. Therefore, both operator and drilling/service contractor staff must be seamlessly aligned and work as a coherent team to reach and then harness the well objectives. This is particularly important when speciality services such as Managed Pressure Drilling (MPD) are being applied with crews and/or supervisors who are not intricately familiar with complicated well control incidents. As we seek to prevent costly non-productive time, attention will also be paid to enabling technologies like expandable solid tubulars, mud coolers and specialty mud. The 3 full-day course will explain the key characteristics and challenges of HPHT Planning and Well Control. This includes: Differences between HPHT and standard (conventional) wells and what this entails for well design. The challenges unique to HPHT and the impact of Pore Pressure Prediction (PPP). Static and Dynamic Equivalent Mud Density and the factors that influence the ultimate Bottom Hole Pressure (BHP). Control practices such as 'fingerprinting' to identify what's happening downhole. HPHT shut-in procedures and practices. Specific HPHT equipment and drilling tool requirements and advantages of Managed Pressure Drilling (MPD). Well control on/off bottom, bull-heading and dealing with kick-loss situations. Mud management, tolerance on mud properties and challenges in cementing. Case history on emergency control. Drills, team effort, checklists, human factor and 'getting everybody on board'. Training Objectives By the end of this course, participants will be able to: Recognize the main differences in planning/design between HPHT and standard (conventional) wells as well as the challenges that will have to be faced. Explain drilling and tripping operational challenges and practices as well as how to manage these effectively. Identify wellbore breathing (a.k.a. ballooning) and how to safely deal with this within the narrow window for mud density selection. Apply practices of consistent fingerprinting and how to develop procedures for this to benefit the rig team. Measure and understand bottom hole pressure and the effect of influencing factors such as temperature, rotation and flow rate. Understand the critical mud properties to alleviate barite sag, general mud density control techniques and specify the essentials in cementing. Manage losses and low fracture gradients with well bore strengthening methods. Execute sound HPHT shut-in procedures. Understand how MPD can assist in the safe and efficient drilling and hole cleaning of HPHT wells. Understand the use of MPD Influx Management Envelopes. Identify critical Early Kick Detection Systems (EKDS) and HPHT well control equipment. Execute safe secondary well control practices in a H2S environment, bull-heading, on and off bottom and handling of gas at surface, using MGS and hydrate mitigation measures. Target Audience The course is intended for: Office-based staff engaged in HPHT well planning and day-to-day operations Field-based rig staff working as front-line supervisors - from Assistant Drillers to Senior Toolpushers Field-based rig staff working for service companies supporting the execution of HPHT wells (MPD, mud and mudlogging services etc.) Trainer Your expert course leader has over 45 years of experience in the Oil & Gas industry. During that time, he has worked exclusively in the well engineering domain. After being employed in 1974 by Shell, one of the major oil & gas producing operators, he worked as an apprentice on drilling rigs in the Netherlands. After a year, he was sent for his first international assignment to the Sultanate of Oman where he climbed up the career ladder from Assistant Driller, to Driller, to wellsite Petroleum Engineer and eventually on-site Drilling Supervisor, actively engaged in the drilling of development and exploration wells in almost every corner of this vast desert area. At that time, drilling techniques were fairly basic and safety was just a buzz word, but such a situation propels learning and the fruits of 'doing-the-basics' are still reaped today when standing in front of a class. After some seven years in the Middle East, a series of other international assignments followed in places like the United Kingdom, Indonesia, Turkey, Denmark, China, Malaysia, and Russia. Apart from on-site drilling supervisory jobs on various types of drilling rigs (such as helicopter rigs) and working environments (such as jungle and artic), he was also assigned to research, to projects and to the company's learning centre. In research, he was responsible for promoting directional drilling and surveying and advised on the first horizontal wells being drilled, in projects, he was responsible for a high pressure drilling campaign in Nigeria while in the learning centre, he looked after the development of new engineers joining the company after graduating from university. He was also involved in international well control certification and served as chairman for a period of three years. In the last years of his active career, he worked again in China as a staff development manager, a position he nurtured because he was able to pass on his knowledge to a vast number of new employees once again. After retiring in 2015, he has delivered well engineering related courses in Australia, Indonesia, Brunei, Malaysia, China, South Korea, Thailand, India, Dubai, Qatar, Kuwait, The Netherlands, and the United States. The training he provides includes well control to obtain certification in drilling and well intervention, extended reach drilling, high pressure-high temperature drilling, stuck pipe prevention and a number of other ad-hoc courses. He thoroughly enjoys training and is keen to continue taking classes as an instructor for some time to come. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Business Administration Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. Economic knowledge and good administration are crucial to prosperity and progress in modern society. For both customers and employees, it is important that companies and public institutions are administered well. At the same time, good administration has a significant impact on a company’s bottom line figures. One of the keywords in Business Administration is management, and as a SEMP BA student, you will gain insight into both financial and psychological aspects of management. The online Programme will provide you with a wide range of skills that will qualify you for many different positions in the public or private sectors. The courses in Business Administration will provide you with insight into Organisational theory, management psychology, marketing, planning, microeconomics and cost management. You will learn how to locate and analyze management issues, such as how to increase customer satisfaction; you will also learn to understand how companies and institutions are influenced by international conditions, technology, the global economy, or legislation. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Business Administration right for me? SEMP Business Administration Programme emphasizes preparation for practical decision making in a business environment. The online Programme will prepare you for a career in business. Students develop specialized skills and improve their capacity to analyze, communicate effectively with associates, think independently, and thrive in work situations.   Why SEMP Business Administration? The courses in Business Administration will provide you with insight into organizational theory, management psychology, marketing, planning, microeconomics and cost management. You will learn how to locate and analyze management issues, such as how to increase customer satisfaction. You will also learn to understand how companies and institutions are influenced by international conditions, technology, the global economy, or legislation. Who should enrol in this online Certificate Program? This non-credit-bearing course is designed for entry-level managers, up to mid-level managers, senior managers or directors, consultants who are in a general management role, or fast approaching such position and are seeking an opportunity to obtain a richer and deeper understanding of management skills. It is ideal for professionals of all levels. This Programme provides practical skills to overcome daily challenges by providing participants with the latest administration principles and techniques. Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa requirements for this Course as it is an Online Course.

Description: To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment. Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc. Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section. Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently. Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Essentials Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essentials Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Human Resources Assistant Introduction Human Resources Assistant FREE 00:10:00 Potential Careers 00:05:00 Attracting and Retaining Employees HRM Overview 00:13:00 Forecasting Demand 00:10:00 Cultural Diversity 00:11:00 Diversity Survey 00:09:00 Recruiting, Selection, and Orientation Job Analysis 00:10:00 Application 00:20:00 Bad Resume 00:05:00 Good Resume 00:12:00 Cover Letter 00:10:00 Selection 00:11:00 Form I-9 00:17:00 Form W-9 00:07:00 Form W-4 00:10:00 Form 1095-B 00:07:00 Compensation and Benefits 00:17:00 Training and Development Personal and Professional Development 00:14:00 Training Evaluation Form 00:12:00 Performance Appraisal Performance Appraisal 00:19:00 Appraisal 00:14:00 Legal Environment of HRM National Labor Relations Act 00:12:00 Labor-Management Relations Act 00:14:00 Occupational Safety and Health Act 00:13:00 Motivating Employees Motivation 00:17:00 Physiological Needs 00:16:00 Motivation-Hygiene Theory 00:12:00 Firm Characteristics 00:22:00 Contemporary Motivation Theory Weakness of Maslow and Herzberg's Theories 00:18:00 Expectancy Theory 00:13:00 Motivation Techniques Management by Objectives 00:17:00 Behavior Modification 00:19:00 Telecommuting 00:20:00 Teams and Teamwork What is a Team? 00:09:00 Stages of Development 00:06:00 Team Cohesiveness 00:09:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Positioning Yourself as a Professional Attitude in the Workplace FREE 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office MRP 00:18:00 Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Facing New Problems The Critical Thinking Process FREE 00:24:00 Group Dynamics 00:17:00 Critical Thinking Methods 00:04:00 Problem Solving Approaches 00:09:00 Establishing the Problem A Identify the Problem 00:08:00 Exploring the Problem 00:06:00 Discovering the Solution Assembling Potential Ideas 00:09:00 Determining the Best Solution 00:04:00 Evaluating Cost and Benefit 00:05:00 Building Your Case 00:02:00 Accepting a Decision Accepting a Decision 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Preparing for the Strategic Planning Process Preparing for the Strategic Planning Process FREE 00:16:00 Establish a Committee 00:06:00 Gather Operational Data 00:13:00 Initiating the Strategic Planning Process Develop a Mission Statement 00:12:00 Develop a Vision Statement 00:06:00 Assess Internal and External Environments 00:12:00 Performing SWOT Analysis 00:08:00 Developing the Strategic Plan Prioritize What the Strategic Plan Will Address 00:03:00 Set Goals and Objective 00:07:00 Develop Strategy for Achieving Goals 00:02:00 Draft the Strategic Plan 00:09:00 Executing the Plan Assign Responsibility and Authority 00:10:00 Establish a Monitoring System 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

About Course The Business and Communication Essentials Bundle on Xpert Learning is a comprehensive collection of courses designed to help you develop the essential skills and knowledge you need to succeed in the modern workplace. Whether you're a new graduate, a seasoned professional, or a business owner, this bundle will give you the tools you need to communicate effectively, manage documents efficiently, and navigate business etiquette confidently. The Bundle contains the following courses: Business Communication Business Etiquette for the Modern Workplace Business Ethics Document Management What Will You Learn? Communicate effectively in both written and verbal formats with a variety of audiences Manage documents efficiently and effectively using a variety of tools and technologies Navigate business etiquette in a variety of professional settings Understand and apply business communication best practices Course Content Business Communication A Comprehensive Course on Business Communication and Communication Skills In this Business Communication online course by Xpert Learning, you will learn how to adapt your communication style for different audience, how to nuance your communication in different situations and mediums, and in this process, maximize productivity. You will also learn the necessary skills to handle difficult conversations within the workplace. According to a LinkedIn survey, Communication is identified as the most sought-after soft skill among employers. Communication is an essential skill for every individual regardless of position in the hierarchy, industry, or location. For achieving organizational success, effective communication is crucial. Through precise and succinct communication, organizations can develop better strategies, enhance productivity, boost morale, and stimulate innovation. Because communication is so important in business, Organizations want and need people with good communication skills. However, most individuals do not communicate well and they are unaware of the fact. The communication shortcomings of employees and the importance of communication in business explain why you should work to improve your communication skills. Your ability to communicate effectively will determine how others perceive you, and largely, your performance and value in the organization. Business Communication is a Learned skill: you learn when and how to say or write the message that needs to be delivered. You can learn this skill from the comprehensive course developed by Xpert Learning. Through different learning mediums you will learn how to understand your audience and nuance your message accordingly, qualities of Effective Business Writing, how to write precise Business Reports, Emails, how to present a Steller Business presentation, and how to use these skills in your career development. Enroll today in this Business Communication Course and advance your career with Xpert Learning! Introduction to Business Communication Understanding your Audience and Deliver your Message Effective Business Writing Writing Business Reports and Emails Business Presentation Part 1 Business Presentation Part 2 Business Presentation Example Career Development: Job Searching, Resume/CV, Cover Letters, and Interview skills Conclusion Business Etiquette Business Etiquette is a crucial aspect of any professional career and is essential to make a lasting impression in the business world. This course provides a comprehensive guide to mastering business etiquette, covering all the critical aspects of professional behavior and communication. Whether you're starting a new job, seeking a promotion, or simply want to enhance your professional image, this course will provide you with the essential skills and knowledge to succeed. In this course, you will learn the fundamental principles of professional communication, including the art of conversation, effective writing, and active listening. You will also discover the importance of professionalism, including the proper use of social media, and the importance of showing up on time and being prepared for meetings. The business dress code and grooming section covers the best practices for dressing for success, including the appropriate attire for various occasions and events. You will also learn the dos and don'ts of networking manners and how to dress for a successful job interview. The business dining etiquette section teaches you how to make the most of your business meals, from selecting the right restaurant to making the perfect first impression. You will learn the etiquette of using utensils, making toasts, and much more. The meeting etiquette section covers the best practices for conducting successful meetings, including preparing an agenda, managing time effectively, and handling conflict. You will also learn the importance of following up after meetings and the proper use of technology in meetings. In conclusion, this course will provide you with the knowledge and skills to enhance your professional image and succeed in your career. With engaging lessons and practical tips, you'll be equipped with the business etiquette skills to make a lasting impression in any business setting. Whether you're a seasoned professional or just starting your career, this course is an investment in your personal and professional growth. Enroll now and take your professional skills to the next level! Introduction to Business Etiquette Professional communication Impression and Professional Image Business Dress code and Grooming part 1 Business Dress code and Grooming part 2 Business Dress code and Grooming part 3 Dressing and Networking Manners for Special Occasions and Events Dining etiquette Meeting etiquette Conclusion Business Ethics Ethical behaviour brings significant benefits to businesses such as attracting employees, customers and investors. But failure to manage it properly can create huge challenges. Suppose every employee knows the difference between correct or incorrect choices and how to handle various ethical dilemmas. This knowledge is likely to produce a work environment where moral transgressors are held accountable for their actions, ultimately building a healthier workplace for all involved. The course explores topics such as Ethical Decision-Making, Ethical culture in organizations, and Corporate Social Responsibilities .These provide practical information to help employees understand business issues and equip them with practical skills for success. Ethics will be formally defined, and the presenter will discuss the sources of ethical dilemmas and the stakeholder's importance when addressing a problem. Enrol now and strengthen yourself against Unethical practices in Business. Introduction to Business Ethics Ethical Decision-Making Ethical Culture in Organizations Business Ethics in the Digital Age Corporate Social Responsibility Conclusion Document Management Document Management: Develop and implement Document Management Strategy for productivity, security, and cost efficiency Are you tired of sifting through stacks of paper documents, losing important files, and dealing with security breaches? Our Introduction to Document Management course is here to help! In this course, you'll learn how to digitize paper documents and manage electronic files, and discover the benefits of implementing a Document Management System. We'll cover everything you need to know about protecting sensitive information, including implementing security measures, electronic signatures, access controls, and document destruction. You'll also learn how to create and edit digital documents, collaborate with others, and use version control to track changes. Compliance and regulatory considerations are crucial in Document Management, and we'll cover them in-depth. Additionally, we'll explore Document Workflow Management, including best practices for retrieval, archiving, and audit trails. The course will also cover emerging trends and developments in the field of Document Management, including content management, metadata, workflow automation, and electronic forms. You'll learn about information governance and information lifecycle management, and how these concepts impact Document Management. By the end of this course, you'll be able to troubleshoot and solve common Document Management issues, streamline your processes, and save valuable time and resources. This course is perfect for anyone looking to develop their skills in Document Management, from beginners to professionals. Join us today and revolutionize the way you manage documents! With our comprehensive curriculum and expert instructors, you'll gain the skills and knowledge you need to succeed in today's fast-paced digital world. Don't wait - sign up now and take the first step towards efficient and secure Document Management. Introduction to Document Management Digitizing paper documents and managing electronic files Document Management System Implementing security measures to protect sensitive information Document creation and editing Collaboration and Version Control Compliance and regulatory considerations for document management Document Workflow Management Troubleshooting and problem-solving for common document management issues Emerging trends and developments in the field of document management Conclusion A course by Xpert Learning Audience Administrative assistants Office managers Project managers Team leaders Sales professionals Customer service representatives Business owners Anyone who wants to advance their career in the workplace

Course Overview This Sexual Harassment Awareness Training is designed to equip individuals with the knowledge and skills to recognise, address, and prevent sexual harassment in the workplace. Covering key concepts, legal frameworks, and organisational responsibilities, the course provides essential insights into maintaining a respectful and safe work environment. Participants will gain a thorough understanding of what constitutes sexual harassment, how to identify it, and how to manage such situations effectively. By completing this course, learners will be better prepared to contribute to a respectful and legally compliant workplace culture. Course Description This course delves into various aspects of sexual harassment, from definitions to workplace implications, and legal frameworks. It covers the different forms of harassment, employee rights, and employer obligations. Learners will explore how to effectively address and prevent incidents of harassment, ensuring worker protection through robust policies and procedures. The course also covers the process of dealing with incidents, including mediation and the aftermath, helping individuals recognise the importance of fostering a safe, respectful work environment. Upon completion, learners will have the skills to proactively contribute to creating a harassment-free workplace. Course Modules Module 01: What is Sexual Harassment? Module 02: Sexual Harassment in the Workplace Module 03: The Law and Sexual Harassment Module 04: Addressing Sexual Harassment Module 05: Worker Protection Module 06: Prevent Sexual Harassment at Work Module 07: Policies and Procedures Module 08: How to Deal with Sexual Harassment in the Workplace? Module 09: Mediation and the Aftermath (See full curriculum) Who is this course for? Individuals seeking to understand workplace dynamics and employee rights. Professionals aiming to enhance their knowledge of workplace law and ethical practices. Beginners with an interest in workplace relations and human resources. Any other individual interested in fostering a respectful workplace environment. Career Path HR Manager Equality and Diversity Officer Workplace Health and Safety Specialist Legal Advisor (Employment Law) Corporate Trainer or Consultant

At HRC, our overarching mission revolves around ensuring accessibility to CIPD qualifications for everyone, irrespective of their time constraints or availability. We firmly believe that the vision of a world with better-supported employees hinges upon the leadership of qualified HR professionals who spearhead this transformation. Our values are rooted in simplicity: we direct our energy towards your achievement, relentlessly strive to aid others in reaching their objectives, and actively dismantle barriers to education. These principles are exemplified by our pioneering initiative, the First Module Free offer, granting everyone the opportunity to engage with the introductory segment of our CIPD course at no cost. Our team of seasoned tutors understands the rigorous demands of succeeding in CIPD courses – a journey that necessitates diligence, dedication, and the right guidance. In this pursuit, we equip you with The HRC Online Environment, an all-encompassing resource hub designed to furnish you with the tools and knowledge essential for success. Throughout your journey, our tutors stand by you, providing unwavering support at every step. The collective experience of the HR Courses Online team spans decades, bridging the realms of online education and the HR/L&D sector. When you choose to study with us, your attainment of a CIPD qualification holds the same weight and prestige as if you were studying within the confines of a traditional college or physical location. Certification CIPD Level 5 Associate Diploma in People Management Description The Chartered Institute of Personnel and Development (CIPD) stands as a leading force in shaping the landscape of HR and People Development. With a legacy spanning over a century, CIPD remains dedicated to driving excellence, fostering enhanced work environments, and establishing benchmarks that define optimal practices. As a respected Approved Centre of CIPD, we take immense pride in providing unparalleled HR training experiences. Our commitment is unwavering – we are devoted to equipping aspiring professionals with the skills, knowledge, and expertise requisite for attaining CIPD qualification. Within the Middle East, our distinctiveness lies in offering on-demand learning coupled with unprecedented face-to-face tutor support and a seamless Virtual Learning Environment, all contributing to paving the way for your HR journey. Our comprehensive course encompasses all the essentials you need to launch your career: Bite-Size Learning: Easily digestible educational materials crafted to facilitate a streamlined learning journey. Personalized Tutor Support: Enjoy the privilege of a dedicated tutor, with unlimited 1-to-1 support that adapts to your needs. Seamless Virtual Learning: Access our dedicated student portal housing learning materials, study guides, and a user-friendly interface. Versatile Learning: Our platform is accessible on a multitude of devices, ensuring learning fits seamlessly into your life. Engaging Web Series: "Let's Talk HR" – a series featuring over 40 specialists sharing insights, ideas, and solutions, offered entirely free. Learners' Community: An exclusive invitation to our private LinkedIn-based learners' community, fostering positive professional development. Transparent Pricing: All-inclusive access with no hidden fees, providing you with a holistic learning experience. Why opt for our program? Unlimited Tutor Support: Access tailored support at your discretion, putting you in control of when you need assistance. Seasoned Trainers: Benefit from trainers enriched with industry experience and comprehensive training backgrounds. Flexibility Redefined: Embrace a learning journey free from study deadlines or rigid requirements, allowing you to tailor study hours to your life. Continuous Assessment: Bid farewell to conventional exams as your progress is continually assessed, nurturing a dynamic learning experience. Who is this course for? If you are an HR & L&D professional aiming for career advancement or endeavoring to enter the field, CIPD qualifications are meticulously designed for you. Our CIPD Level 5 qualification caters to current or aspiring HR managers and individuals seeking to elevate their careers in human resources, learning, and development. At our institution, we don't just provide education – we facilitate transformation, enabling you to navigate the intricate realms of HR and People Development with confidence and expertise.