4548 Employee courses in Cardiff delivered On Demand

Description: Blogging in WordPress has been present for a long time. Many bloggers have been blogging through this platform which means bloggers have a lot of competition regarding readers and viewers. If you are someone who works to promote WordPress blogs, it is important for you to know how to optimize WordPress to gain optimum reach of your audience. You would want to maximize the potentials of your blog through your viewers. To be able to do so, you need to learn both WordPress basics and WordPress Optimisation. In this course you will learn the necessary skills, knowledge and information of WordPress blogging.  Who is the course for? Employees of the business industry and other businessmen who want to learn the ways to become a successful internet blog owner through effective optimization Individuals who have an interest in creating their blog in WordPress and be able to know the page rank basics concept and its importance Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in WordPress Blogging will be very beneficial to possess and very helpful, especially to: Blogger Content Writer Marketing and Promotions Specialist Marketing Manager Sales Manager Sales and Promotions Specialist Site Developer. Wordpress Blogging WordPress basics 00:15:00 WordPress Blogging 01:00:00 Why WordPress instead of Blogger? 00:15:00 Features and Benefits of WordPress 00:30:00 How to install a WordPress blog 00:30:00 WordPress Templates & Themes 00:30:00 Free WordPress Template & Theme Resources 00:15:00 WordPress Plugin Basics 00:30:00 How to Install Plugins 00:15:00 Conclusion 00:15:00 Optimizing Wordpress What Is Pagerank 00:30:00 The Difference Between Articles And Blog Posts 00:30:00 About Of Backlinks 01:00:00 About Of Directories 00:30:00 The Difference Between Social Media And Site Maps 00:30:00 The Downfall Of Not Using The Tools Available 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Advanced Diploma in WordPress Blogging 00:30:00 Final Exam Final Exam- Advanced Diploma in WordPress Blogging 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Every day, we are exposed to stress, and many people work in stressful environments. Stress can be good in some situations, but it can also deter people from performing well at work. In other cases, stress can become debilitating to the point of affecting your well-being. This Stress Management course will provide you with the knowledge and tools you need to manage stress in any situation, including the workplace. This comprehensive Stress Management course will help you succeed when dealing with stress and eventually overcoming stressful situations. This Stress Management course includes cognitive therapy and stress-releasing practices. It explains how the mind and body react to depression and the relationship between stress and the immune system. It also demonstrates various organisational practices designed to foster a positive working environment among employees. By the end of this course, you will better understand stress management and how to apply it in real life to become stress-free. Learning Outcomes After completing this Stress Management course, the learner will be able to: Gain a thorough understanding of workplace stress. Gain in-depth knowledge about rational and irrational beliefs. Understand the ABC framework of REBT. Understand Cognitive Behavioural Therapy (CBT) in the workplace. Know how to identify and Challenge distorted negative thoughts. Why Choose Stress Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Stress Management Bundle Course Course 01: Stress Management Course 02: Dealing With Difficult People Course 03: Report Writing Course Course 04: Level 5 Mental Health First Aid Certification Course 05: Working at Height Training Course Course 06: Equality and Diversity Course 07: RIDDOR Training Course 08: Manual Handling Course ***Other Benefits of Stress Management Bundle Course Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Stress Management course] Course Curriculum of Stress Management Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma ---------------- Assessment Method After completing each module of the Stress Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stress Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Stress Management course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements There are no specific requirements for this Stress Management in Workplace course because it does not require any advanced knowledge or skills. Career path This Stress Management course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

Drug & Alcohol Awareness Approved Online Training

Introduction to the Personal Safety of 'Lone Workers' Approved Online Training

'Introduction to Risk Assessment' Approved Online Training

Hand Arm Vibration Syndrome (HAVS) Approved Online Training

Ladder Safety Approved Online Training

Assessing Display Screen Equipment Approved Online Training

This Course at a Glance Define person-centred care and understand the various approaches to support and care Understand what person-centred care means to service users and support medical teams Analyse the values represented by the person-centred care Understand how these values must be flexible and prioritised on an individual basis Design care plans and know how to maintain them Analyse the benefits of care plans and know how to provide the best care service that meets the needs of an individual Understand the importance of obtaining the consent of the service user for actions on a day to day basis Understand how to obtain consent in situations where it is impossible to obtain one Demonstrate the Health and Social Care Act and other important legal obligations Identify the importance of the daily report and know what crucial role they play in person-centred care Understand how to fill in the daily report including the legal implications of what you record Implement and offer a person-centred approach in an adult care setting Person-Centred Care Course Overview The Care Quality Commission (the independent regulator of health and social care in the UK) include Person-centred care as one of the 13 fundamental standards of care that should be implemented with utmost sincerity. Person-centred care is caring for patients beyond their medical condition and personalising your services to their specific desires and requirements. Unfortunately, some health and social workers fail to fulfil this responsibility by failing to comprehend the personal issues of those they are responsible for. The Person Centred Care Training Course outlines why it's crucial to personalise your care to meet a person's specific preferences and needs, as well as how it helps your healthcare environment as a whole. It also discusses how to comply with the Health and Social Care Act and other important legal obligations, such as how to establish care plans and obtain consent, in order to provide person-centred care. Finally, it examines the principles represented by person-centred care and discusses why treatment should be individualized to each service user as much as feasible. Upon successful completion of this Person Centred Care Training Course, you will obtain the skills and information needed to help your care setting attain a high standard of care that ensures the welfare of your patients. Who should take this course? This Person Centred Care Training Course is primarily aimed at those working in the care setting such as: Nurse Healthcare worker Healthcare professionals Volunteers Social care worker Social care assessor Counsellor Psychologist Support staff This course is not, however, confined to a single profession or industry. It is valuable to owners, managers and employers of residential care homes burdened with the responsibility of taking care of the vulnerable residents residing there. This course also appeals to a broader audience of people interested in learning more about person-centred care in order to assist themselves and others around them. Entry Requirements There are no academic entry requirements for this Person-Centred Care Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Person Centred Care Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Course Overview Module 2: Definitions and Values Module 3: Care Plans and Consent Module 4: Daily Reports Module 5: Example Care Plans Module 6: Case Study Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.   Certificate of Achievement CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Overview This Course at a Glance Define person-centred care and understand the various approaches to support and care Understand what person-centred care means to service users and support medical teams Analyse the values represented by the person-centred care Understand how these values must be flexible and prioritised on an individual basis Design care plans and know how to maintain them Analyse the benefits of care plans and know how to provide the best care service that meets the needs of an individual Understand the importance of obtaining the consent of the service user for actions on a day to day basis Understand how to obtain consent in situations where it is impossible to obtain one Demonstrate the Health and Social Care Act and other important legal obligations Identify the importance of the daily report and know what crucial role they play in person-centred care Understand how to fill in the daily report including the legal implications of what you record Implement and offer a person-centred approach in an adult care setting Person-Centred Care Course Overview The Care Quality Commission (the independent regulator of health and social care in the UK) include Person-centred care as one of the 13 fundamental standards of care that should be implemented with utmost sincerity. Person-centred care is caring for patients beyond their medical condition and personalising your services to their specific desires and requirements. Unfortunately, some health and social workers fail to fulfil this responsibility by failing to comprehend the personal issues of those they are responsible for. The Person Centred Care Training Course outlines why it's crucial to personalise your care to meet a person's specific preferences and needs, as well as how it helps your healthcare environment as a whole. It also discusses how to comply with the Health and Social Care Act and other important legal obligations, such as how to establish care plans and obtain consent, in order to provide person-centred care. Finally, it examines the principles represented by person-centred care and discusses why treatment should be individualized to each service user as much as feasible. Upon successful completion of this Person Centred Care Training Course, you will obtain the skills and information needed to help your care setting attain a high standard of care that ensures the welfare of your patients. Who should take this course? This Person Centred Care Training Course is primarily aimed at those working in the care setting such as: Nurse Healthcare worker Healthcare professionals Volunteers Social care worker Social care assessor Counsellor Psychologist Support staff This course is not, however, confined to a single profession or industry. It is valuable to owners, managers and employers of residential care homes burdened with the responsibility of taking care of the vulnerable residents residing there. This course also appeals to a broader audience of people interested in learning more about person-centred care in order to assist themselves and others around them. Entry Requirements There are no academic entry requirements for this Person-Centred Care Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Person Centred Care Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Course Overview Module 2: Definitions and Values Module 3: Care Plans and Consent Module 4: Daily Reports Module 5: Example Care Plans Module 6: Case Study Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.   Certificate of Achievement CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £20 £40 50% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £5 Person-Centred Care Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This Course at a Glance Define infection prevention and control and know what constitutes the best practice of it Learn about the key legislations that govern infection prevention and control Understand the impact of bad and good infection prevention control on patients, staff and employees Learn about various microorganisms and what causes it to grow Acquire knowledge about the prevalent methods of transmission of bacteria Learn about the chain of infection and know how to break or interrupt the chain Know what steps should be taken to control and prevent infection Learn about the various methods of cleaning and decontamination products to prevent the spread of infection Infection Control Training Course Overview Employers owe a duty of care, by law, to their healthcare employees, and they must provide appropriate and sufficient training to them to verify that they are capable of maintaining proper infection control in workplaces. Regardless of whose service they work in, the primary goal of a healthcare worker is to prevent infections. This Infection Control Training Course emphasises the effects of both good and bad infection control as well the impact of infection on people. It then goes into detail regarding infection control legislation, different types of germs, how bacteria are transferred and provides a detailed analysis of the infection chain. The estimated incidence of healthcare-associated infections in acute care hospitals in the UK is reported to be 0.047. Approximately 3.5 per cent of patients who contract healthcare-associated infections die as a result of this infection, despite the fact that these infections related deaths are preventable and curable. These infections might arise as a direct result of medical interventions or as a result of coming into touch with a healthcare setting that is exposed to such infections. Therefore, Infection Control Training is a vital aspect of ensuring the safety of vulnerable people residing in any care setting or workplace. Upon successful completion of this Infection Control Training Course, you will be able to acquire proper infection prevention skills and knowledge relevant to the industry you work in. Who should take this course? This Infection Control Training Course is aimed at: Healthcare worker Care assistants Laboratory workers Veterinary and farm workers Cleaners Nurse Public health professionals Whether you are a healthcare professional exposed to the risk of infection depending on the work you do or simply looking to implement such infection control procedures at workplaces to ensure the safety of your patients, this course will set you up with the appropriate credentials to contribute in creating a safe workplace for yourself and others. Entry Requirements There are no academic entry requirements for this Infection Control Training Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Infection Control Training Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: The course structure Module 2: Infection prevention and control, and the impact of infection Module 3: The different microorganisms Module 4: How bacteria are transmitted Module 5: The Chain of Infection Module 6: The control and prevention of infection Module 7: Cleaning & Decontamination Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org