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4232 Employee courses in Cardiff delivered On Demand

Addiction & Mental Health (Dual Diagnosis) Advanced Diploma

By Lead Academy

This course is a comprehensive program designed to provide an in-depth understanding of the complexities surrounding addiction and mental health issues, particularly in cases of dual diagnosis. This advanced course goes beyond the basics and equips you with specialised skills and knowledge to address Addiction & Mental Health problems. This Course At A Glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the effects of drugs on individuals Understand how human behaviour is associated with Addiction Know how addictions and mental health are co-related Demonstrate self-awareness and professionalism about addiction and mental health Know how to minimise harm Acquire knowledge about optimal health Demonstrate and understand how the brain works in such cases Acquire knowledge about neuropsychology Demonstrate the effective use of the trauma model Know how to use some key techniques to treat addiction Acquire knowledge about the brief and early intervention Understand how the tripod of support works Know how to support an individual suffering from addiction or poor mental health Addiction & Mental Health (Dual Diagnosis) Advanced Diploma Overview This Addictions and Mental Health Courses will equip you with the skills and knowledge you need to help and treat those who are struggling with addiction and mental illness. This course is ideal for both beginners and those who are presently employed as mental health support workers, clinicians, or counsellors. This course covers the essential components of addictions and mental health concerns, as well as promotion and prevention, harm minimisation, and social therapy techniques. You will acquire the required information, skills, and abilities that front-line professionals and supervisors need, to provide responsive and effective substance use disorder treatment and mental health services to persons while fostering empowerment, self-determination, and high quality of life. This course also discusses the trauma model, neuropsychology, as well as the effects of substance abuse on individuals. The rising global burden of alcohol and drug addiction is making headlines practically every day, wreaking havoc on communities' economies and social structures. In today's environment, a wide range of young people are being addicted to alcohol and drugs, thus having an increasing demand for coordinated care provided by specialists who are knowledgeable and skilled in treating addiction and supervising mental health. This Addictions and Mental Health Courses is the perfect way to kickstart one of the most challenging and rewarding careers in health care and provide assistance to reduce addiction and improve mental health. Upon successful completion of this course, you will gain expertise to help people overcome addiction in order to live a healthier life and also develop skills to effectively address mental health. Who should take this course? This Addictions and Mental Health Courses is primarily aimed at: Front-line counsellors Addition Counsellor Psychologist Crisis Counsellor Case Manager Housing Support Workers Mental Health Promotion Workers Occupational Therapists Personal Support Workers Students of Psychology Rehab support worker Mental Health Counsellor Anyone who works in a mental health care setting This course, on the other hand, is not restricted to a specific profession or field of study. It may also benefit a broader group of people who want to learn more about addiction and mental health in order to develop the ability to help restore the well-being of those suffering from addiction and poor mental health, and make a difference in the recovery process, thus generating a positive outlook of a new life. Who should take this course? There are no academic entry requirements for this Addictions and Mental Health Courses, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Addictions and Mental Health Courses assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum SAMHI Dual Diagnosis Intro Video SAMHI Dual Diagnosis Intro Video And Downloadable Worksheet / PowerPoint Slides Module 1 - Drugs and Effects Module 1 - Drugs and Effects: VIDEO PART 1 (Content Part 1 - 4) Module 1 - Drugs and Effects: VIDEO PART 2 (Content Part 5 - 6) Module 1 - Drugs and Effects: VIDEO PART 3 (Content Part 7 - 8) Module 1 - Drugs and Effects: VIDEO PART 4 (Content Part 9) Module 1 - Drugs and Effects: VIDEO PART 5 (Content Part 10) Module 1 - Drugs and Effects: VIDEO PART 6 (Content 10 - 12) Module 1 - Drugs and Effects: VIDEO PART 7 (Content Part 13) Module 1 - Drugs and Effects: VIDEO PART 8 (Content Part 14) Module 1 - Drugs and Effects: VIDEO PART 9 (Content Part 14) Module 1 - Drugs and Effects: VIDEO PART 10 (Content Part 15 - 18) Module 2 Addictions & Mental Health Module 2 Addictions & Mental Health: VIDEO PART 1 Content Part 1 - 2 Module 2 Addictions & Mental Health: VIDEO PART 2 Content Part 3 - 5 Module 2 Addictions & Mental Health: VIDEO PART 3 Content Part 6 - 7 Module 2 Addictions & Mental Health: VIDEO PART 4 Content Part Module 2 Addictions & Mental Health: VIDEO PART 5 Content Part Module 2 Addictions & Mental Health: VIDEO PART 6 Content Part Module 2 Addictions & Mental Health: VIDEO PART 7 Content Part Module 2 Addictions & Mental Health: VIDEO PART 8 Content Part Module 2 Addictions & Mental Health: VIDEO PART 9 Content Part Module 2 Addictions & Mental Health: VIDEO PART 10 Content Part Module 3 Harm Minimisation & Optimal Health Module 3 Harm Minimisation & Optimal Health VIDEO PART 1 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 2 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 3 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 4 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 5 Content Part Module 3 Harm Minimisation & Optimal Health VIDEO PART 1 Content Part 6 Module 3 Harm Minimisation & Optimal Health VIDEO PART 7 Content Part 7 Module 4 Brain Works - Neurophysiology Module 4 Brain Works - Neurophysiology Module 4 Brain Works - Neurophysiology VIDEO PART 1 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 2 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 3 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 4 Content Part Module 4 Brain Works - Neurophysiology VIDEO PART 5 Content Part Module 5 Trauma Model & Keys to Treatment Module 5 Trauma Model & Keys to Treatment Video Part 1 Content Part 1 - 2a - 2f Module 5 Trauma Model & Keys to Treatment Video Part 2 Content Part 2g Module 5 Trauma Model & Keys to Treatment Video Part 3 Content Part 2h - 2i Module 5 Trauma Model & Keys to Treatment Video Part 4 Content Part 3 Module 5 Trauma Model & Keys to Treatment Video Part 5 Content Part 4 Module 5 Trauma Model & Keys to Treatment Video Part 6 Content Part 5 - 7 Module 5 Trauma Model & Keys to Treatment Video Part 7 Content Part 8 Module 5 Trauma Model & Keys to Treatment Video Part 7 Content Partvideo Part 8 Module 5 Trauma Model & Keys to Treatment Video Part 9 Content Part 11 Module 5 Trauma Model & Keys to Treatment Video Part 10 Content Part 12 Module 6 Brief & Early Intervention and Tripod of Support Module 6 Brief & Early Intervention and Tripod of Support Video 1 Content Part 1 Module 6 Brief & Early Intervention and Tripod of Support Video 2 Content Part 2 Supplementary Resources Supplementary Resources - Addiction & Mental Health (Dual Diagnosis) Advanced Diploma Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Addiction & Mental Health (Dual Diagnosis) Advanced Diploma
Delivered Online On Demand
£25

Educational Psychology, Pedagogy and Coaching & Mentoring Course

5.0(2)

By Training Express

Step into the fascinating world of how people learn, teach and grow with our Educational Psychology, Pedagogy and Coaching & Mentoring Course. This expertly crafted course offers valuable insights into the human mind, classroom dynamics, and the subtle art of guiding others—whether you're in education, training or simply have a keen interest in developing others. From exploring learning theories and teaching methods to understanding motivational strategies and coaching techniques, this course strikes a fine balance between psychological principles and effective communication. With a blend of theory, educational strategy, and structured mentorship approaches, learners will explore how different minds respond to learning environments and how they can influence that process positively. Whether you're a teacher looking to refresh your knowledge, a mentor sharpening your skills, or a leader aiming to create better learning experiences, this course provides a meaningful journey through the core of educational support and development—without the jargon, waffle or need for whiteboards. Key Features of Educational Psychology, Pedagogy and Coaching & Mentoring Bundle CPD Accredited Educational Psychology, Pedagogy and Coaching & Mentoring Course Instant PDF certificate Fully online, interactive Educational Psychology, Pedagogy and Coaching & Mentoringcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Educational Psychology, Pedagogy and Coaching & Mentoring Bundle course to excel! To become successful in your profession, you must have a specific set of Educational Psychology, Pedagogy and Coaching & Mentoring skills to succeed in today's competitive world. In this in-depth Educational Psychology, Pedagogy and Coaching & Mentoringtraining course, you will develop the most in-demand Educational Psychology, Pedagogy and Coaching & Mentoring skills to kickstart your career, as well as upgrade your existing knowledge & skills. Educational Psychology, Pedagogy and Coaching & Mentoring Curriculum Course 01: Educational Psychology Course 02: Education and Pedagogy Course 03: Coaching & Mentoring Accreditation This Educational Psychology, Pedagogy and Coaching & Mentoring bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Educational Psychology, Pedagogy and Coaching & Mentoring course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Educational Psychology, Pedagogy and Coaching & Mentoring basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Educational Psychology, Pedagogy and Coaching & Mentoring Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Educational Psychology, Pedagogy and Coaching & Mentoring Course
Delivered Online On Demand1 hour
£21

Effective Remote Working Course

5.0(2)

By Training Express

Working from home shouldn't feel like herding cats. This course is your guide to navigating remote life with focus, structure, and a touch of good sense. From setting up your workspace to managing time without losing your head (or your Wi-Fi connection), we cover the essentials that make the difference between surviving the day and actually getting things done. You'll gain smart strategies for online communication, keeping meetings mercifully productive, and avoiding the dreaded burnout that creeps in when the lines blur between office and sofa. Whether you're new to remote working or just want to stop checking emails in your pyjamas at midnight, this course offers practical insights tailored for the modern digital environment. It's not about buzzwords or gimmicks—just straightforward, effective methods to help you stay on top of your workload while maintaining your sanity. With the right habits and a clear approach, remote working doesn't have to be a mess. It can be your most efficient, well-balanced routine yet—and yes, it’s allowed to include a decent cup of tea at regular intervals. Key Features of Effective Remote Working Bundle CPD Accredited Effective Remote Working Course Instant PDF certificate Fully online, interactive Effective Remote Workingcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Effective Remote Working Bundle course to excel! To become successful in your profession, you must have a specific set of Effective Remote Working skills to succeed in today's competitive world. In this in-depth Effective Remote Workingtraining course, you will develop the most in-demand Effective Remote Working skills to kickstart your career, as well as upgrade your existing knowledge & skills. Effective Remote Working Curriculum Course 01: Remote Team Management Course 02: Online Meeting and Virtual Conference Course 03: Working from Home Essentials Accreditation This Effective Remote Working bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Effective Remote Working course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Effective Remote Working basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Effective Remote Working Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Effective Remote Working Course
Delivered Online On Demand1 hour
£21

Data Analytics, FinTech and Cryptocurrency Course

5.0(2)

By Training Express

In today's digital age, the intersection of data analytics, financial technology (FinTech), and cryptocurrency is revolutionising the way industries operate. This course offers a deep dive into these dynamic fields, providing learners with the knowledge to understand and analyse the evolving financial landscape. By covering key concepts and strategies, it presents an exciting opportunity for anyone seeking to grasp the fundamentals and beyond of data-driven decision-making and blockchain technology. Whether you're looking to delve into the world of cryptocurrency markets or explore the latest FinTech innovations, this course provides an ideal foundation for professionals and enthusiasts alike. Designed for those keen to stay ahead of the curve, this course blends insightful theory with actionable knowledge, helping you stay informed about the latest trends and tools in the finance sector. It’s perfect for anyone looking to deepen their understanding of data analytics' role in FinTech and cryptocurrency. With clear, structured content, learners will gain an appreciation for how these fields intertwine, offering a competitive edge in the ever-changing financial world. Get ready to explore new technologies, refine your analytical thinking, and enhance your professional portfolio, all while gaining a fresh perspective on modern finance. Key Features of Data Analytics, FinTech and Cryptocurrency Bundle CPD Accredited Data Analytics, FinTech and Cryptocurrency Course Instant PDF certificate Fully online, interactive Data Analytics, FinTech and Cryptocurrencycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Data Analytics, FinTech and Cryptocurrency Bundle course to excel! To become successful in your profession, you must have a specific set of Data Analytics, FinTech and Cryptocurrency skills to succeed in today's competitive world. In this in-depth Data Analytics, FinTech and Cryptocurrencytraining course, you will develop the most in-demand Data Analytics, FinTech and Cryptocurrency skills to kickstart your career, as well as upgrade your existing knowledge & skills. Data Analytics, FinTech and Cryptocurrency Curriculum Course 01: Data Analytics Course 02: FinTech Course 03: Cryptocurrency Accreditation This Data Analytics, FinTech and Cryptocurrency bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Data Analytics, FinTech and Cryptocurrency course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Data Analytics, FinTech and Cryptocurrency basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Data Analytics, FinTech and Cryptocurrency Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Data Analytics, FinTech and Cryptocurrency Course
Delivered Online On Demand1 hour
£21

Advanced Diploma in Management Skills

4.3(43)

By John Academy

Description: Management is the system of dealing and handling things or people. It is very crucial to businesses since managing the business will take efforts and right skills to succeed. To become an expert in management, you have to acquire the right knowledge and skills essentials for the management. Being part of the management department in any business will be easier if you have the advanced skills in management that this course will be providing. You will learn about leadership and people management, time management and the advanced management techniques you need. Who is the course for? Professionals who are in the top management or supervisory positions. People who have the interest to know and acquire management skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Management Skills course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Department Head Management Adviser Project Manager Team Leader. Advanced Diploma in Management Skills - Updated Version Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Advanced Diploma in Management Skills - Old Version Basic Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Leadership and People Management Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Conclusion 00:15:00 Time Management & Goals The Basics On Goal Setting 00:30:00 You have To Believe In Your Goal 00:30:00 Your Goals Have To Match Your Values 01:00:00 Your Goals Have To Fit Your Timeline 00:15:00 Your Goals Must Be Attainable 01:00:00 Write Out Your Goals For Time Management 01:00:00 Check Your Progress Regularly 00:15:00 PC Tools For Goal Setting 01:00:00 When Your Goals Fail 00:15:00 The Benefits Of Goal Setting For Time Management 01:00:00 Advanced Management Techniques Module One - Getting Started 00:30:00 Module Two - Managers are Made, Not Born 01:00:00 Module Three - Create a Management Track 01:00:00 Module Four - Define and Build Comptencies 01:00:00 Module Five - Managers Learn by Being Managed Well 01:00:00 Module Six - Provide Tools 01:00:00 Module Seven - Provide Support 01:00:00 Module Eight - Identify Strong Candidates Early 01:00:00 Module Nine - Clearly Define the Management Track 01:00:00 Module Ten - Empower New Managers 01:00:00 Module Eleven - Provide Growth Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Advanced Diploma in Management Skills 00:30:00 Final Exam Final Exam- Advanced Diploma in Management Skills 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Diploma in Management Skills
Delivered Online On Demand37 hours
£22

Care Planning and Record Keeping, Phlebotomy and Care Assistant Course

5.0(2)

By Training Express

Whether you’re looking to expand your knowledge or explore new areas of care, this all-in-one course covers essential topics that matter. From accurate care documentation and planning to safe blood collection procedures and the fundamental duties of a care assistant—this course is built to give you clarity, structure, and confidence in your role. It’s tailored for those who want to understand the details that keep care running smoothly, with no fluff or filler in sight. You'll learn the core responsibilities expected in each area, from writing clear, precise records to supporting others in health and social care settings. We’ve designed this course for those who want straightforward, useful knowledge delivered in a no-nonsense, engaging way. If you're someone who appreciates content that gets to the point but still respects the seriousness of the job—it’s right here. Fully online, fully flexible, and focused on what matters. Key Features of Care Planning and Record Keeping, Phlebotomy and Care Assistant Bundle CPD Accredited Care Planning and Record Keeping, Phlebotomy and Care Assistant Course Instant PDF certificate Fully online, interactive Care Planning and Record Keeping, Phlebotomy and Care Assistantcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Care Planning and Record Keeping, Phlebotomy and Care Assistant Bundle course to excel! To become successful in your profession, you must have a specific set of Care Planning and Record Keeping, Phlebotomy and Care Assistant skills to succeed in today's competitive world. In this in-depth Care Planning and Record Keeping, Phlebotomy and Care Assistanttraining course, you will develop the most in-demand Care Planning and Record Keeping, Phlebotomy and Care Assistant skills to kickstart your career, as well as upgrade your existing knowledge & skills. Care Planning and Record Keeping, Phlebotomy and Care Assistant Curriculum Course 01: Care Planning and Record Keeping Course 02: Phlebotomy Course 03: Care Assistant Accreditation This Care Planning and Record Keeping, Phlebotomy and Care Assistant bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Planning and Record Keeping, Phlebotomy and Care Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Care Planning and Record Keeping, Phlebotomy and Care Assistant basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Care Planning and Record Keeping, Phlebotomy and Care Assistant Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Care Planning and Record Keeping, Phlebotomy and Care Assistant Course
Delivered Online On Demand1 hour
£21

Diploma in Tax Accounting

By Course Cloud

The Diploma in Tax Accounting is designed to provide learners with a comprehensive understanding of the taxation system in the UK and how it operates. Focusing on business financials, you will learn how to do your own company accounting, complete a self-assessment tax return and carry out other fiscal responsibilities - with step-by-step guidance. Whether you are looking to establish a career in tax accounting, or simply want to enrich your knowledge of tax procedures, best practice and legislation, this course will teach you everything you need to know, from a practical and theoretical perspective. It covers HMRC requirements, corporation tax calculation, changes ahead for accounting firms, and many more.  By the end of this extensive training course, you'll have an excellent understanding of taxation laws and rules in the UK, as well as a solid understanding of the rights of both employers and employees when it comes to taxation.

Diploma in Tax Accounting
Delivered Online On Demand
£25

Middle Manager Management

By Course Cloud

Middle managers are the backbone of any organisation. They are responsible for executing the vision and strategy of senior management, as well as managing the day-to-day operations and activities of their teams. However, middle managers often face a lot of pressure and stress from both above and below. They have to balance the expectations and demands of senior management, customers, and employees, while also dealing with complex problems, conflicts, and changes.    How can middle managers cope with these challenges and perform their roles effectively and efficiently? This course will provide you with the answers. You will learn how to manage middle managers in a way that enhances their productivity, creativity, and satisfaction. You will also learn how to develop your own skills and competencies as a middle manager, as well as how to groom, coach, and mentor other middle managers. By the end of this course, you will be able to manage middle managers with confidence and competence.

Middle Manager Management
Delivered Online On Demand
£25

Complete Customer Service Training

4.3(43)

By John Academy

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Complete Customer Service Training
Delivered Online On Demand18 hours 29 minutes
£22

Credit Control Mastery Bundle: Enhance Financial Management and Debt Recovery Skills Course

5.0(2)

By Training Express

Struggling with overdue invoices and cash flow headaches? The Credit Control Mastery Bundle is your strategic edge in managing credit wisely and reclaiming control over your finances. Designed with sharp insight into the challenges businesses face, this course bundle offers an intelligent approach to debt recovery and credit management—without drowning you in jargon or theory. Expect straight-talking lessons that equip you to handle overdue accounts, reduce financial risk, and keep your bottom line looking far more cheerful. This isn't about lofty ideas or endless slideshows—it’s about sharpening your ability to assess creditworthiness, communicate with debtors effectively, and put structure into your systems. Whether you're navigating small business finances or managing accounts for a larger operation, this bundle helps you stay steps ahead in credit strategy. With clear, actionable knowledge tailored for the digital learning space, you’ll learn how to maintain a healthy cash flow while keeping things civil with clients who owe you. Key Features of Credit Control Mastery Bundle CPD Accredited Credit Control Mastery Course Instant PDF certificate Fully online, interactive Credit Control Masterycourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Credit Control Mastery Bundle course to excel! To become successful in your profession, you must have a specific set of Credit Control Mastery skills to succeed in today's competitive world. In this in-depth Credit Control Masterytraining course, you will develop the most in-demand Credit Control Mastery skills to kickstart your career, as well as upgrade your existing knowledge & skills. Credit Control Mastery Curriculum Financial Controller Training Module 01: The Concept of Financial Controller Module 02: Financial Statement Module 03: Financial Analysis Module 04: Ratio Analysis Module 05: Planning, Budgeting and Forecasting Module 06: Budgetary Control Module 07: Internal Control and Cash Module 08: Strategic Management Decision Module 09: Financial Audit Budget & Forecast Unit 01: Introduction Unit 02: Detail Budget Requirement Unit 03: Process of Making Budget Debt Management Module 01: Introduction to Debt Management Module 02: Long Term and Short Term Debt Module 03: Identifying Your Debt Module 04: Debt Management Plan Module 05: Debt Assessment Module 06: Debt Financing Module 07: Building Budget Module 08: Debt Counselling Module 09: When Is Debt Good? Module 10: Avoiding Debt Problems Module 11: How to Handle Debt Collectors Module 12: How to Get Out of Debt Module 13: Dealing with Bankruptcy and Insolvency Module 14: Laws and Regulations Accreditation This Credit Control Mastery bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Credit Control Mastery course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Credit Control Mastery basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Credit Control Mastery Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Credit Control Mastery Bundle: Enhance Financial Management and Debt Recovery Skills Course
Delivered Online On Demand1 hour
£21