363 Employability Skills courses

The Job Interviews: How to Get the Job will help you get to grips with your anxiety so you can actually enjoy the interview process and present yourself in the best possible light. You'll be able to master the skills you need to excel at interviews and move to the next phase of your professional career (a new job). You'll discover best practices in preparing for an interview. You'll learn what to do and what not to do during an interview. You'll earn the difference between behavioural and situational questions, and how to answer both types. You'll learn how to effectively close the deal after an interview. Additionally, you will learn the proper ways of introducing you. You will also able to master the interview strategic memo in the course. Finally, the course discusses the secret ways of Foolproof Presentations. Who is this course for? Job Interviews: How to Get the Job is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Job Interviews: How to Get the Job is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Job Interviews: How to Get the Job Job Interview Promo 00:01:00 Establishing Your Job Interview Goals 00:02:00 Research and Preparation for the Job Interview 00:05:00 How to Dress for the Interview 00:04:00 How to make Small Talk 00:03:00 Tell Me About Yourself 00:10:00 The Proper Job Interview Mindset 00:05:00 The Strategy Memo 00:04:00 Rehearse Your Interview on Video 00:06:00 Ask for the job 00:03:00 Feedback 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This Career Journey course will unlock your full potential and will show you how to excel in a career in Career Journey. So upskill now and reach your full potential. Everything you need to get started in Career Journey is available in this course. Learning and progressing are the hallmarks of personal development. This Career Journey will quickly teach you the must-have skills needed to start in the relevant industry. In This Career Journey  Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Career Journey skills to help you advance your career. Acquire a comprehensive understanding of various Career Journey topics and tips from industry experts. Learn in-demand Career Journey skills that are in high demand among UK employers, which will help you to kickstart your career. This Career Journey course covers everything you must know to stand against the tough competition in the Career Journey field.  The future is truly yours to seize with this Career Journey. Enrol today and complete the course to achieve a Career Journey certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Career Journey course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Career Journey course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Career Journey course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Career Journey is suitable for anyone aspiring to start a career in Career Journey; even if you are new to this and have no prior knowledge on Career Journey, this course is going to be very easy for you to understand.  And if you are already working in the Career Journey field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Career Journey course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Career Journey course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Career Journey course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Career Journey course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction Course Introduction 00:03:00 Module 02: The Old Process don't work as well today The Processes were designed for HR, not for the job Seeker 00:03:00 We spend too much time using Job Boards 00:02:00 Applicant Tracking Systems and Interviewing 00:02:00 Information Interviews say 'I need a job' 00:02:00 Interviewing with People who Don't know you 00:01:00 Everyone is trying to do the same steps. 00:03:00 Module 03: A new Process for Job Search Have different process 00:05:00 Never Give Up 00:02:00 Create Career Journey Process 00:01:00 Dream out Loud 00:01:00 Dream about new Ideas 00:03:00 Dream with others 00:03:00 Look Deep into What you are learning 00:03:00 It's Unique process 00:03:00 Research and Deep Conversations are important 00:07:00 Execute and Refine your Plan along the way 00:06:00 Use Campaigns to keep your process on track 00:01:00 Get into Deeper Conversations and Listen Carefully 00:03:00 Module 04: Closing Remarks and Resource Closing Remarks 00:01:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This The Secrets of Body Language course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The The Secrets of Body Language course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to The Secrets of Body Language and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited The Secrets of Body Language course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this The Secrets of Body Language course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The The Secrets of Body Language will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum The Secrets of Body Language Module 01: Understanding the Basics 00:46:00 Module 02: Non-Verbal Communication 00:40:00 Module 03: Science of Body Language - Head-Part 1 01:08:00 Module 04: Science of Body Language - Head-Part 2 00:55:00 Module 05: Science of Body Language - Hand 01:34:00 Module 06: Science of Body Language - Mid Body 01:10:00 Module 07: Science of Body Language - Lower Body 01:03:00 Module 08: Understanding People 01:01:00 Module 09: Personality and Types of It 00:49:00 Module 10: Digital Body Language 00:58:00 Module 11: Use Body Language 01:01:00 Module 12: Persuasion or Manipulation 00:43:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Interview Skills Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Special Offers of this Interview Skills Course This Interview Skills Course includes a FREE PDF Certificate. Lifetime access to this Interview Skills Course Instant access to this Interview Skills: Interview Skills Course Get FREE Tutor Support from Monday to Friday in this Interview Skills: Interview Skills Course ***Interview Skills Bundle Course Course 01: Interview Skills Course 02: Dealing With Difficult People Course 03: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Interview Skills course] Interview Skills Course Curriculum of Interview Skills Industry Experts Designed this Interview course into 2 detailed modules. Module 01: Preparing to Achieve Own Job Goals Module 02: Promoting Yourself and Preparing for a Job Interview --------------------- Assessment Method of Interview Skills After completing each module of the Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Interview Skills After completing the MCQ/Assignment assessment for this Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Interview: Interview Skills The Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements Interview: Interview Skills There are no specific requirements for this Interview Skills Course because it does not require any advanced knowledge or skills. Career path Interview: Interview Skills Certificates Certificate of completion Digital certificate - Included

Overview Learn about CV Writing, Proofreading and Interview Skills from industry experts and boost your professional skill. This CV Writing, Proofreading and Interview Skills course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of CV Writing, Proofreading and Interview Skills. You'll also gain the skills of CV Writing, Proofreading and Interview Skills to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of CV Writing, Proofreading and Interview Skills professionals and gain first-hand experience of CV Writing, Proofreading and Interview Skills problem-solving. The CV Writing, Proofreading and Interview Skills is self-paced. You can complete your course and submit the written assignment in your suitable schedule. After completing the CV Writing, Proofreading and Interview Skills, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This CV Writing, Proofreading and Interview Skills will provide you with the latest information and updates of CV Writing, Proofreading and Interview Skills. It will keep you one step ahead of others and increase your chances of growth. Why buy this CV Writing, Proofreading and Interview Skills? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the CV Writing, Proofreading and Interview Skills there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This CV Writing, Proofreading and Interview Skills course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This CV Writing, Proofreading and Interview Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CV Writing, Proofreading and Interview Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This CV Writing, Proofreading and Interview Skills is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum CV Writing, Proofreading and Interview Skills 1. Introduction 00:01:00 2. CV Basics 00:01:00 3. Personal Profile Part 1 00:03:00 4. Personal Profile Part 2 00:04:00 5. Work Experience Part 1 00:02:00 6. Work Experience Part 2 00:02:00 7. Education & Qualifications 00:02:00 8. Skills & Abilities 00:03:00 9. Notable Experiences & Personal Achievements 00:02:00 10. Hobbies 00:01:00 11. References 00:02:00 12. Recap 00:02:00 Assignment Assignment - CV Writing, Proofreading and Interview Skills 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Proofreading and Copyediting will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Proofreading and Copyediting will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Proofreading and Copyediting and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Proofreading and Copyediting is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Proofreading and Copyediting. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Proofreading and Copyediting will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Proofreading Basics Proofreading Basics 00:25:00 Module 02: Applying The Style Guide Applying The Style Guide 00:20:00 Module 03: Spelling And Grammar Spelling And Grammar 00:15:00 Module 04: Proofreading On Paper Proofreading On Paper 00:25:00 Module 05: Proofreading On-Screen Proofreading On-Screen 01:00:00 Module 06: Copy-Editing Basics Copy-Editing Basics 01:00:00 Module 07: Copy-Editing - The Use Of Language Copy-Editing - The Use Of Language 00:45:00 Module 08: Copy-Editing - Checking Accuracy And Fact Copy-Editing - Checking Accuracy And Facts 00:15:00 Module 09: Copy-Editing - The Beginning And The End Copy-Editing - The Beginning And The End 00:15:00 Module 10: Copy-Editing - Legal Checks Copy-Editing - Legal Checks 00:30:00 Module 11: Finding Work And Developing Your Career Finding Work And Developing Your Career 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Workplace Confidentiality will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Workplace Confidentiality will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Workplace Confidentiality and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Workplace Confidentiality is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Workplace Confidentiality. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Workplace Confidentiality will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Workplace Confidentiality Module 01: Introduction to workplace confidentiality 00:06:00 Module 02: Business Etiquettes and Types of Confidentiality 00:12:00 Module 03: The Importance of Confidentiality 00:07:00 Module 04: Confidentiality with Co-workers 00:12:00 Module 05: Preventing Confidentiality Breach 00:09:00 Module 06: How Employers Can Protect Confidential Information 00:12:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you tired of sending out countless resumes and never hearing back? Frustrated by interviews that lead nowhere? It's time to transform your job search journey from daunting to dazzling! Imagine walking into an interview with confidence, knowing you have the skills to impress any employer. Transform your job search and land the job you deserve with our Job Search Skill Training course. Your dream job is waiting-let's find it together! Don't let another opportunity slip away. Invest in yourself today and watch your career take off. Enrol in our Job Search Skill Training course and turn your job search into a success story. Key Features: CPD Certified Job Search Skill Training course Free Certificate from Reed CIQ Approved Job Search Skill Training course Developed by Job Search Skill Training Specialist Lifetime Access Why Choose Our Course? Choosing our Job Search Skill course is a smart investment in your professional future. Our Job Search Skill course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Job Search Skill course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Job Search Skill course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Module 1: Navigating the UK Job Market Landscape Module 2: Crafting a Powerful Curriculum Vitae (CV) Module 3: Strategic Job Search Techniques in the UK Module 4: Harnessing the Power of LinkedIn for Job Hunt Module 5: Mastering Job Applications and Crafting Impactful Cover Letters Module 6: UK-Specific Interview Preparation Techniques Module 7: Post-Interview Etiquette, Follow-up, and Effective Negotiation Learning Outcomes: Understand the UK job market landscape and refine your job search skills. Craft a powerful CV using advanced job search skills. Apply strategic job search skills to find opportunities in the UK. Utilize LinkedIn effectively with refined job search skills. Master job applications and cover letters using targeted job search skills. Prepare for UK interviews with specialised job search skills. Practice post-interview etiquette, follow-up, and negotiation with confident job search skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Job Search Skill Training Course 1:39:02 1: Module 1: Navigating the UK Job Market Landscape 10:51 2: Module 2: Crafting a Powerful Curriculum Vitae (CV) 13:28 3: Module 3: Strategic Job Search Techniques in the UK 15:30 4: Module 4: Harnessing the Power of LinkedIn for Job Hunt 15:32 5: Module 5: Mastering Job Applications and Crafting Impactful Cover Letters 14:04 6: Module 6: UK-Specific Interview Preparation Techniques 14:57 7: Module 7: Post-Interview Etiquette, Follow-up, and Effective Negotiation 13:40 8: CPD Certificate - Free 01:00 Who is this course for? This Job Search Skill Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Job Search Skill Training. Moreover, this course is ideal for: Job seekers looking to enhance their job search skills. Recent graduates entering the UK job market. Professionals seeking career transitions or advancement in the UK. Individuals returning to the job market after a hiatus. International professionals aiming to navigate the UK job landscape. Requirements There are no requirements needed to enrol into this Job Search Skill Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Job Search Skill Training course. Career path After finishing this Job Search Skill Trainingcourse you will have multiple job opportunities waiting for you. Some of the following Job sectors of Job Search Skill Training are: Job Seeker/Job Applicant CV Writer/Editor LinkedIn Specialist Interview Coach Recruitment Consultant Career Advisor/Coach Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.