731 Empathy courses in Nottingham delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Understanding dementia is no longer just the concern of healthcare professionals — it’s a social and professional responsibility across a range of roles. This Dementia Awareness Training Course offers essential insight into what dementia is, how it affects individuals, and how to respond with greater sensitivity and confidence. From recognising early signs to learning how to communicate effectively, this course guides you through the vital knowledge needed to support people living with dementia, whether in a care environment or within the wider community. Designed to raise awareness and break the fog surrounding the condition, the course presents clear, well-paced learning tailored for those working in health, social care, or support settings. You’ll gain a clearer perspective on the emotional and behavioural aspects of dementia, explore approaches to better support, and learn how to respond with dignity and respect. Whether you’re in a professional role or simply want to be better informed, this training strengthens your understanding with every module — and leaves you better prepared to meet the challenges with empathy and confidence. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Key Features CPD Accredited Quality License Endorsed Certificate Available Upon Course Completion Course Curriculum: Module 01: Defining Dementia Module 02: The Brain and How Dementia Affects It Module 03: Types of Dementia Module 04: Stages of Dementia Module 05: Assessing Dementia Module 06: Pharmaceutical Treatment for Dementia Module 07: Psychological Treatment for Dementia Module 08: Raising Awareness and Preventing Dementia Module 09: Caregiving for Dementia Module 10: Dementia Care: Acts and Legislation Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback Certification CPD Accredited PDF and Hardcopy Certificate Level 4 QLS Endorsed Hardcopy Certificate for Diploma in Dementia Awareness at QLS Level 4 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dementia Awareness course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Dementia Awareness course is open to all, with no formal entry requirements. Career path Upon successful completion of the Dementia Awareness Course, learners will be equipped with many indispensable skills and have the opportunity to grab. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89 + £10 (postal charge) = £99 CPD Accredited Certification from One Education Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Building strong social relationships is a goal many of us strive for, yet it can feel like a complex task. The "Achieving Social Relationship Goals Course" is designed to help you improve your social interactions, understand the dynamics of building meaningful connections, and ultimately strengthen your relationships. Whether you’re looking to enhance your friendships, deepen family bonds, or improve your workplace relationships, this course offers valuable insights into how relationships work and how to foster them with confidence. Through a combination of expert guidance and proven techniques, this course helps you navigate the challenges of building trust, communicating effectively, and managing expectations. With an emphasis on emotional intelligence and empathy, you'll learn how to foster connections that are genuine and sustainable. The practical strategies provided will assist you in recognising your relationship needs and offer the tools to form positive, lasting social bonds. Whether you’re struggling with social anxiety or simply want to take your relationships to the next level, this course provides a thoughtful and structured approach to achieving your social goals. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Social Relationship Goals Module 2: Effective Communication Skills Module 3: Conflict Resolution Strategies Module 4: Establishing Healthy Boundaries Module 5: Building Trust and Strengthening Relationships Module 6: Diversity and Inclusion in Relationships Module 7: Long-Term Relationship Maintenance Module 8: Social Relationships in the Digital Age Module 9: Action Planning and Goal Setting Learning Outcomes Master effective communication for impactful interactions. Resolve conflicts using proven strategies and maintain harmony. Establish and maintain healthy boundaries in diverse relationships. Build trust and strengthen connections for enduring relationships. Embrace diversity, fostering inclusivity in your social circles. Navigate the challenges of long-term relationship dynamics with confidence. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aiming to enhance workplace relationships. Students navigating the complexities of social interactions. Individuals committed to personal growth and relationship mastery. Couples seeking tools for sustaining long-term connections. Anyone eager to navigate the digital landscape of social relationships. Those wanting to build trust and strengthen connections in diverse environments. Individuals aspiring to resolve conflicts with finesse. Those interested in creating a strategic action plan for relationship goals. Career path Relationship Counsellor HR Specialist Communication Specialist Diversity and Inclusion Officer Social Media Manager Personal Development Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

This dynamic programme empowers attendees to enhance their emotional intelligence, forge meaningful connections in every interaction, engage in impactful coaching conversations, and cultivate resilience and psychological safety. Through interactive workshops, compelling discussions, and practical exercises, participants will acquire skills and insights necessary to foster a space for collaboration helping shape an environment of trust and openness in their professional and personal spaces

Women’s health is a subject far too important to be swept under the rug or reduced to outdated generalisations. This Women's Health Practitioner Course has been thoughtfully developed to bring clarity, knowledge, and a touch of modern insight into an area that affects half the population, yet is still widely misunderstood. From hormonal balance to reproductive health, emotional wellbeing to ageing gracefully — it’s all here, structured with depth and delivered with care. Whether you’re seeking to broaden your knowledge or considering a new direction in your health-focused journey, this course offers a clear and informed look at the intricacies of women’s health through every stage of life. It’s about understanding the science, respecting the nuance, and learning how to support others with accuracy and empathy. No fluff, no jargon, just focused learning with a clear purpose — because when it comes to women’s health, knowing better means doing better. Key Features The Women's Health Practitioner course includes the following offers: CPD Quality Standards Accredited Women's Health Practitioner Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Women's Health Practitioner. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Women's Health Practitioner course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1: Introduction To Women's Health Practitioner Module 2: Women's Health And Nutrition Module 3: Menstrual Cycle And Reproductive System Module 4: Gynaecological Disorders And Pregnancy Complications Module 5: Family Planning Module 6: Maternal-Fetal Medicine Module 7: Nongynecological Disorders Module 8: Cancers In Women Module 9: Women_s Health Strategy For England Why This Online Course is Better for You: Unlike traditional classroom settings, our online Women's Health Practitioner course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Women's Health Practitioner course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Women's Health Practitioner course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Women's Health Practitioner course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Schizophrenia is often misunderstood, misrepresented, and clouded by stigma. This course aims to clear the fog by offering clear, insightful, and respectful guidance into what schizophrenia really is. You’ll explore the symptoms, challenges, and common misconceptions, learning how it affects thinking, behaviour, and emotional wellbeing. Whether you're supporting a loved one or simply looking to broaden your understanding, this course gently walks you through the essentials with clarity and care. Through a well-structured, easy-to-follow format, the course sheds light on how to respond with empathy, communicate with kindness, and create an environment of support. You won’t be bombarded with jargon or overcomplicated theories—just straight-talking information that respects both your time and your reason for learning. This is an opportunity to grow in knowledge and compassion, all from the comfort of your own space. Key Features The Schizophrenia Awareness course includes the following offers: CPD Quality Standards Accredited Schizophrenia Awareness Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Schizophrenia Awareness. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Schizophrenia Awareness course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01: Introduction To Schizophrenia Module 02: Symptoms Of Schizophrenia Module 03: Causes Of Schizophrenia Module 04: Diagnosis Of Schizophrenia Disorder Module 05: Treatment Of Schizophrenia Module 06: The Rehabilitation Of Schizophrenia Module 07: How Family Members Should Deal With Schizophrenia Module 08: How To Create A Supportive Environment Module 09: Improving Quality Of Life Why This Online Course is Better for You: Unlike traditional classroom settings, our online Schizophrenia Awareness course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Schizophrenia Awareness course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Schizophrenia Awareness course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Schizophrenia Awareness course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Schizophrenia Awareness course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Suicide is never an easy topic, yet addressing it with knowledge, empathy, and responsibility can make all the difference. This online course offers a thoughtful and carefully structured understanding of suicide prevention, focusing on effective strategies to recognise warning signs, respond appropriately, and provide meaningful support. Whether you're a concerned individual, work in a community setting, or simply wish to better understand the subject, this course guides you with clarity and sensitivity. Built on current psychological insights and support frameworks, the course examines risk factors, protective behaviours, communication techniques, and the importance of early intervention. It's designed to encourage confidence when facing conversations that matter—without overwhelming learners with jargon or abstract theory. Straightforward, informative, and professionally delivered, this course helps foster awareness while promoting responsible, informed approaches to a topic that demands care. Key Features The Suicide Prevention: Essential Strategies and Support course includes the following offers: CPD Quality Standards Accredited Suicide Prevention: Essential Strategies and Support Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Suicide Prevention: Essential Strategies and Support. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Suicide Prevention: Essential Strategies and Support course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01 Introduction To Suicide Prevention Module 02 Understanding Suicidal Behaviour Module 03 Suicide Risk Assessment Module 04 Suicide Prevention Strategies Module 05 Intervention Strategies Module 06 Postvention And Support Why This Online Course is Better for You: Unlike traditional classroom settings, our online Suicide Prevention: Essential Strategies and Support course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Suicide Prevention: Essential Strategies and Support course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Suicide Prevention: Essential Strategies and Support course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future & unlock new career opportunities with our online Suicide Prevention: Essential Strategies & Support course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise & certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Understanding the intersection between learning disabilities and mental health is crucial in today’s care environment, and this course offers a thoughtful exploration of that delicate balance. The Learning Disability and Mental Health Course unpacks key concepts, from recognising signs and symptoms to understanding the support frameworks designed to assist those affected. The content is designed to inform and broaden perspectives, all delivered through clear, accessible language without the jargon that often complicates these vital topics. Suitable for anyone wishing to deepen their knowledge — whether in healthcare, education, or community support — the course sheds light on how mental health challenges can present alongside learning disabilities, and what this means for care and communication. It encourages empathy, awareness, and respect, guiding learners to approach the subject with sensitivity and insight. Delivered entirely online, this course is structured to suit busy schedules while providing quality information that’s both engaging and practical in its application. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Learning Disability and Mental Health course: ***Learning Disability and Mental Health*** Module 01: Learning Disability and Mental Health Module 02: Learning Disability Nursing Module 03: Psychosocial Interventions Module 04: Psychodynamic Approaches Module 05: Learning Disability Nursing Throughout the Lifespan Module 06: Role of the Learning Disability Nurse in Promoting Health and Well-Being Module 07: Care Planning in Mental Health Settings Module 08: Nursing Models and Behavioural Interventions Module 09: The Future of Learning Disability Nursing Module 10: Future Spheres of Practice for Learning Disability Nursing Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This Learning Disability and Mental Health course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Learning Disability and Mental Health course is open to all, with no formal entry requirements. Career path Upon successful completion of the Learning Disability and Mental Health Course, learners will be equipped with many indispensable skills and have the opportunity to grab.