1106 Emotional Intelligence (EQ) courses

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

PMI's Authorized PMP Prep Course If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management-both on the job and through professional certification-is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects. Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession. What You Will Learn In this course, you will build and manage a team to plan, execute, and complete a project that is aligned to the business environment. Lesson 1: Creating a High-Performing Team Topic A: Build a Team Topic B: Define Team Ground Rules Topic C: Negotiate Project Agreements Topic D: Empower Team Members and Stakeholders Topic E: Train Team Members and Stakeholders Topic F: Engage and Support Virtual Teams Topic G: Build Shared Understanding about a Project Lesson 2: Starting the Project Topic A: Determine Appropriate Project Methodology / Methods and Practices Topic B: Plan and Manage Scope Topic C: Plan and Manage Budget and Resources Topic D: Plan and Manage Schedule Topic E: Plan and Manage Quality of Products and Deliverables Topic F: Integrate Project Planning Activities Topic G: Plan and Manage Procurement Topic H: Establish Project Governance Structure Topic I: Plan and Manage Project / Phase Closure Lesson 3: Doing the Work Topic A: Assess and Manage Risks Topic B: Execute Project to Deliver Business Value Topic C: Manage Communications Topic D: Engage Stakeholders Topic E: Create Project Artifacts Topic F: Manage Project Changes Topic G: Manage Project Issues Topic H: Ensure Knowledge Transfer for Project Continuity Lesson 4: Keeping the Team on Track Topic A: Lead a Team Topic B: Support Team Performance Topic C: Address and Remove Impediments, Obstacles, and Blockers Topic D: Manage Conflict Topic E: Collaborate with Stakeholders Topic F: Mentor Relevant Stakeholders Topic G: Apply Emotional Intelligence to Promote Team Performance Lesson 5: Keeping the Business in Mind Topic A: Manage Compliance Requirements Topic B: Evaluate and Deliver Project Benefits and Value Topic C: Evaluate and Address Internal and External Business Environment Changes Topic D: Support Organizational Change Topic E: Employ Continuous Process Improvement

This two-day course builds on delegates’ instinct for resolution; using their experience of conflict coaching, mediation or purely a desire to understand these areas more. It offers a tried and tested model of mediation along with a series of practical tips and guides to help them secure a positive resolution in workplace disputes. By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.

Learning Agile or Scrum without the necessary work context is ineffective; more importantly, learning Agile or Scrum without a platform to practice and apply them on an ongoing basis is futile. IIL's Mastering Hybrid Approaches for Projects workshop provides both context and practice across all aspects of the value delivery system including waterfall, hybrid, and Agile approaches. This workshop provides options that span the value delivery spectrum for developing scope, estimating durations, managing schedules, and tracking progress. For example, participants will learn how to organize scope with a WBS and prioritize it with a backlog as well as lead the day-to-day work with a task board. The workshop also covers how to integrate iterations and releases into a high-level predictive schedule. The project team is the heart of the project. This workshop explains various team roles along with key leadership skills such as emotional intelligence and decision making. Key tenets of Agile practices, such as servant leadership and self-managing teams are explored along with the different types of meetings, such as daily stand-ups, iteration planning, and demonstrations. Those who attend will be better prepared to situationally apply agile and hybrid concepts. In addition, this course provides the structure for critical thinking to occur: to know and understand when to apply a predictive approach, when to apply an adaptive approach and when and how to combine them in a tailored and customized hybrid approach that meets the needs and demands of the project and the organization. The learning experience design is rooted in real world perspectives, leveraging team exercises based on a comprehensive case study.

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

High Performing Teams. Moccasin Approach, Moccasin Manager,

Learning Centre Support Specialist, Learning Support Assistant,

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

ILM Level 5 Certificate in Leadership & Management – 9 day Accredited training course delivered in Nottingham This is a prestigious qualification for middle and aspiring middle managers. Participants should be operational managers with responsibilities for managing resources and/or teams of individuals within the scope of their role. Delegates are required to identify an opportunity for improvement in the organisation; research and analyse options and create an implementation plan for the business. Our client businesses tell us that this alone often pays many times over the for the course fee.

Change management, dealing with change.