2228 Emergency courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

This course will explore what we mean when we say someone has asthma

Airport Operations: Airport Operations Course Online Unlock the Power of Airport Operations: Airport Operations Course: Enrol Now! Airport managers are critical components of any airport, as they are responsible for the upkeep of terminals, runways, and other buildings, as well as ensuring that everything within the airport is in good working order. The role of an airport manager is extensive, and airport managers are in high demand. This Airport Operations: Airport Operations Course will teach you everything you need to know to become a successful airport manager. You will learn about the most recent international and national aviation laws and regulations as part of this Airport Operations: Airport Operations Course. The Airport Operations: Airport Operations Course will teach you how to meet the unique and dynamic requirements of today's global airport management environment. You will learn how to respond to an emergency quickly and decisively, as well as how to operate the passenger boarding system. The Airport Operations: Airport Operations Course also covers airport facilities, the importance of airport safety, the airport's role etc. Our experts created all of the topics to help our learners understand each lesson quickly. Our professionals divided thisAirport Operations: Airport Operations Courseinto twenty modules. No prior academic degree is required to begin our course. Enrol now and learn with pleasure. Why choose this Airport Operations: Airport Operations Course from the School of Health Care? Self-paced Airport Operations: Airport Operations Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Airport Operations: Airport Operations Course developed by industry experts. After each module Airport Operations: Airport Operations Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Airport Operations: Airport Operations Course. Main Course: Level 5 Diploma in Airport Management Free Courses included with Airport Operations: Airport Operations Course: Course 01: Level 7 Operations Management Course 02: Level 4 Time Management Course Course 03: Level 7 Diploma in Facilities Management Special Offers of this Airport Operations: Airport Operations Course: This Airport Operations: Airport Operations Course includes a FREE PDF Certificate. Lifetime access to this Airport Operations: Airport Operations Course Instant access to this Airport Operations: Airport Operations Course 24/7 Support Available to this Airport Operations: Airport Operations Course [ Note: Free PDF certificate as soon as completing the Airport Operations: Airport Operations Course] Airport Operations: Airport Operations Course Online This Airport Operations: Airport Operations Course consists of 20 modules. Course Curriculum of Level 5 Diploma in Airport Management Module 01: Aviation Law and Regulation Module 02: Aviation Economics and Forecasting Module 03: Airfield Design, Configuration and Management Module 04: Airport Systems Planning and Design Module 05: Airport Management and Performance Module 06: The Airport–Airline Relationship Module 07: Airline Business Models Module 08: Airline Pricing Strategies Module 09: Airline Passengers Module 10: Airline Scheduling and Disruption Management Module 11: Airline Finance Module 12: Aviation Safety and Security Module 13: Airspace and Air Traffic Management Module 14: Aircraft Manufacturing and Technology Module 15: Air Cargo and Logistics Module 16: Airlines, Information Communication Technology and Social Media Module 17: Environmental Impacts and Mitigation Module 18: Human Resource Management and Industrial Relations Module 19: Air Transport Marketing Module 20: Air Transport in Remote Regions Assessment Method of Airport Operations: Airport Operations Course After completing Airport Operations: Airport Operations Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Airport Operations: Airport Operations Course After completing the Airport Operations: Airport Operations Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Airport Operations: Airport Operations Course Online This Airport Operations: Airport Operations Course is appropriate for those newbies who are passionate about building their career in airport management. Requirements Airport Operations: Airport Operations Course Online To enrol in this Airport Operations: Airport Operations Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Airport Operations: Airport Operations Course. Be energetic and self-motivated to complete our Airport Operations: Airport Operations Course. Basic computer Skill is required to complete our Airport Operations: Airport Operations Course. If you want to enrol in our Airport Operations: Airport Operations Course, you must be at least 15 years old. Career path Airport Operations: Airport Operations Course Online After completing this Airport Operations: Airport Operations Course, you may be able to pursue a career in: Aircraft system administrator Airport chief executive

Overview This comprehensive course on Exotic Animal Care will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Exotic Animal Care comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Exotic Animal Care. It is available to all students, of all academic backgrounds. Requirements Our Exotic Animal Care is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 05:00:00 total length •Introduction to the Care and Animal Welfare of All Species: 00:26:00 •Basic Animal Health: 00:22:00 •Hygiene: 00:22:00 •First Aid for Animals: 00:25:00 •Exotic Animals and Zoonotic Diseases: 00:19:00 •Learning about Horses: 00:24:00 •Learning about Birds: 00:22:00 •Caring Rabbits & Guinea-Pigs: 00:18:00 •Care of Chipmunks, Chinchillas and Degus: 00:55:00 •More about Ornamental Fish: 00:28:00 •Taking Care of Amphibians: 00:18:00 •Specific information on Reptiles: 00:21:00

This case study is on a 2019 school history tour to the USA, which sadly ended in tragedy. This case study forms part of the Xcursion Online International School Travel Safety Course.

The Care Certificate constitutes a set of agreed-upon benchmarks outlining the expected knowledge, skills, and conduct for specific roles within the health and social care sectors. Comprising 15 essential standards designed for individuals "new to care," these care certificate standards should be integral to a comprehensive induction program. Our Care Certificate course holds CPD UK accreditation, and we are recognised as an endorsed training provider by CIQ. Included in the Care Certificate Preparation package are: All 15 Care Certificate Standards CPD-accredited online learning aligned with care frameworks Securely maintained online records of learner certificates, reporting, and CPD points EU Framework and UK Care Worker Standards Followed It's worth noting that the Care Certificate can be pursued even if you are employed in a non-care role, such as a cook or maintenance personnel. Key Features: CPD UK Certified Care Certificate Preparation Course Free Certificate from Reed CIQ Approved Developed by Care Certificate Specialist Lifetime Access Why this Care Certificate Preparation Course? From this Care Certificate course, you will learn how to navigate the terrain of duty with a heightened sense of empathy, where the embrace of equality and diversity becomes second nature. Feel the pulse of person-centred care pulsating through your fingertips, as effective communication becomes the linchpin connecting hearts and minds. Stand as a guardian of privacy and dignity, mastering the delicate dance of respect. From the management of fluids to the intricate web of mental health, dementia, and learning disabilities, you'll find yourself equipped with insights that transcend the ordinary. Course Curriculum Care Certificate Standards Care Certificate Standard 01: Clarifying Your Role Care Certificate Standard 02: Personal Development Strategies Care Certificate Standard 03: Understanding Duty of Care Care Certificate Standard 04: Embracing Equality and Diversity Care Certificate Standard 05: Person-Centred Approach to Work Care Certificate Standard 06: Effective Communication Techniques Care Certificate Standard 07: Respecting Privacy and Upholding Dignity Care Certificate Standard 08: Management of Fluids and Nutrition Care Certificate Standard 09: Addressing Mental Health, Dementia, and Learning Disabilities Care Certificate Standard 10: Ensuring Safeguarding for Adults Care Certificate Standard 11: Ensuring Safeguarding for Children Care Certificate Standard 12: Basics of Life Support Care Certificate Standard 13: Health and Safety Protocols Care Certificate Standard 14: Responsible Handling of Information Care Certificate Standard 15: Implementing Infection Control Measures Learning Outcomes: Apply duty of care principles in role for enhanced professionalism and responsibility. Demonstrate person-centred approaches for improved client satisfaction and engagement. Employ effective communication strategies fostering collaborative and empathetic interactions with clients. Safeguard adults and children by implementing appropriate measures and protocols. Execute infection control practices ensuring a safe and hygienic work environment. Exhibit a comprehensive understanding of life support and health and safety. Certification After completing this Care Certificate Standards 1-15: Mandatory Skillsfor Healthcare Professionals course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Individuals entering the healthcare and social care sectors. Aspiring caregivers in residential homes or community care settings. Support workers aiming to enhance their foundational care skills. Prospective healthcare assistants in hospitals or clinics. Employees seeking compliance with Care Certificate Standards 1-15. Requirements This Care Certificate course requires no formal qualifications. Career path Care Assistant in Residential Homes Support Worker in Community Care Healthcare Assistant in Hospitals Dementia Care Worker Mental Health Support Worker Child Protection Officer in Social Services Certificates CPD Certified PDF Certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Care Certificate constitutes a set of agreed-upon benchmarks outlining the expected knowledge, skills, and conduct for specific roles within the health and social care sectors. Comprising 15 essential standards designed for individuals "new to care," these care certificate standards should be integral to a comprehensive induction program. Our Care Certificate course holds CPD UK accreditation, and we are recognised as an endorsed training provider by CIQ. Included in the Care Certificate Preparation package are: All 15 Care Certificate Standards CPD-accredited online learning aligned with care frameworks Securely maintained online records of learner certificates, reporting, and CPD points EU Framework and UK Care Worker Standards Followed It's worth noting that the Care Certificate can be pursued even if you are employed in a non-care role, such as a cook or maintenance personnel. Key Features: CPD UK Certified Care Certificate Preparation Course Free Certificate from Reed CIQ Approved Developed by Care Certificate Specialist Lifetime Access Why this Care Certificate Preparation Course? From this Care Certificate course, you will learn how to navigate the terrain of duty with a heightened sense of empathy, where the embrace of equality and diversity becomes second nature. Feel the pulse of person-centred care pulsating through your fingertips, as effective communication becomes the linchpin connecting hearts and minds. Stand as a guardian of privacy and dignity, mastering the delicate dance of respect. From the management of fluids to the intricate web of mental health, dementia, and learning disabilities, you'll find yourself equipped with insights that transcend the ordinary. Course Curriculum Care Certificate Standards Care Certificate Standard 01: Clarifying Your Role Care Certificate Standard 02: Personal Development Strategies Care Certificate Standard 03: Understanding Duty of Care Care Certificate Standard 04: Embracing Equality and Diversity Care Certificate Standard 05: Person-Centred Approach to Work Care Certificate Standard 06: Effective Communication Techniques Care Certificate Standard 07: Respecting Privacy and Upholding Dignity Care Certificate Standard 08: Management of Fluids and Nutrition Care Certificate Standard 09: Addressing Mental Health, Dementia, and Learning Disabilities Care Certificate Standard 10: Ensuring Safeguarding for Adults Care Certificate Standard 11: Ensuring Safeguarding for Children Care Certificate Standard 12: Basics of Life Support Care Certificate Standard 13: Health and Safety Protocols Care Certificate Standard 14: Responsible Handling of Information Care Certificate Standard 15: Implementing Infection Control Measures Learning Outcomes: Apply duty of care principles in role for enhanced professionalism and responsibility. Demonstrate person-centred approaches for improved client satisfaction and engagement. Employ effective communication strategies fostering collaborative and empathetic interactions with clients. Safeguard adults and children by implementing appropriate measures and protocols. Execute infection control practices ensuring a safe and hygienic work environment. Exhibit a comprehensive understanding of life support and health and safety. Certification After completing this Care Certificate Standards 1-15: Mandatory Skillsfor Healthcare Professionals course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Individuals entering the healthcare and social care sectors. Aspiring caregivers in residential homes or community care settings. Support workers aiming to enhance their foundational care skills. Prospective healthcare assistants in hospitals or clinics. Employees seeking compliance with Care Certificate Standards 1-15. Requirements This Care Certificate course requires no formal qualifications. Career path Care Assistant in Residential Homes Support Worker in Community Care Healthcare Assistant in Hospitals Dementia Care Worker Mental Health Support Worker Child Protection Officer in Social Services Certificates CPD Certified PDF Certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

We run regular Paediatric First Aid public courses or we can bring our training to your workplace. Fully meets Ofsted and EYFS requirements.

We run regular Paediatric First Aid public courses or we can bring our training to your workplace. Fully meets Ofsted and EYFS requirements.

Level 1 health and safety in a construction environment Preparation to CSCS Green Card Are you excited to learn informative knowledge essential for working safely in construction? Then, our level 1 health and safety in a construction environment Preparation to CSCS Green Card course will be very helpful for you. This level 1 health and safety in a construction environment course includes risk assessment, hazard identification, and safe working practices. Participants in this level 1 health and safety in a construction environment Preparation to CSCS Green Card course learn about personal protective equipment (PPE) and accident prevention. Also, the level 1 health and safety in a construction environment Preparation to CSCS Green Card course is perfect to learn about risk assessment and emergency procedures. Moreover, this level 1 health and safety in a construction environment Preparation to CSCS Green Card course equips learners with the skills to maintain a safe work environment. Enrol in our level 1 health and safety in a construction environment Preparation to CSCS Green Card course to ensure compliance with health and safety regulations in construction settings. Learning outcome of level 1 health and safety in a construction environment Preparation to CSCS Green Card course Upon completion of this level 1 health and safety in a construction environment Preparation to CSCS Green Card course, you will learn: Overview of safety in construction, plumbing, and safeguarding. This level 1 health and safety in a construction environment Preparation to CSCS Green Card course teaches identifying risks. Building codes and regulations for construction are part of this level 1 health and safety in a construction environment Preparation to CSCS Green Card course. Our level 1 health and safety in a construction environment Preparation to CSCS Green Card course is also ideal for learning first aid basics and HVAC industry's safety. How to follow safety protocols for fire, electrical, and gas is described in this level 1 health and safety in a construction environment Preparation to CSCS Green Card course. Also, this level 1 health and safety in a construction environment Preparation to CSCS Green Card course explains chemicals and other onsite hazards. Vehicles, personal protective equipment (PPE), and general safety are also included in this level 1 health and safety in a construction environment course. After finishing this level 1 health and safety in a construction environment course, you will be fully prepared for CSCS. Special Offers of this CSCS - Health and Safety in a Construction Environment - Preparation to CSCS Green Card Course This Health and Safety in a Construction Environment - Preparation to CSCS Green Card Course includes a FREE PDF Certificate. Lifetime access to this Health and Safety in a Construction Environment - Preparation to CSCS Green Card Course Instant access to this Health and Safety in a Construction Environment - Preparation to CSCS Green Card Course Get FREE Tutor Support to this Health and Safety in a Construction Environment - Preparation to CSCS Green Card Course Level 1 health and safety in a construction environment Preparation to CSCS Green Card Through this Level 1 health and safety in a construction environment Preparation to CSCS Green Card course, you can learn the fundamentals of the HVAC sector and how to adhere to safety regulations for gas, electricity, and fire. Moreover, the Level 1 health and safety in a construction environment Preparation to CSCS Green Card course explains vehicles, personal protective equipment (PPE), and general safety. Who is this course for? Health and Safety in a Construction Environment - Preparation to CSCS Green Card This Level 1 health and safety in a construction environment Preparation to CSCS Green Card certified course is required if you intend to begin working in the construction business in the United Kingdom. Special Note: Our Health and Safety in a Construction Environment - Preparation to CSCS Green Card Course is not a regulated course. If You want to get qualified, you can consider following options: Level 1 Award in the Principles of Health and Safety within the Workplace (RQF) NEBOSH National Certificate in Construction Health and Safety Level 1 Award in Health and Safety at Work (RQF) Health and Safety Management for Construction (UK) Level 1 Award in Health and Safety in a Construction Environment - Health and Safety in Construction - for the CSCS Green Card Level 1 Award in Health and Safety in a Construction Environment (RQF) Health and Safety Management for Construction (UK) Level 1 Award in Health and Safety in a Construction Environment (RQF) Level 1 Award in Health and Safety in a Construction Environment - Health and Safety in Construction - for the CSCS Green Card Requirements Health and Safety in a Construction Environment - Preparation to CSCS Green Card To enrol in this Preparation to CSCS Green Card Course, students must fulfil the following requirements. To join in our Preparation to CSCS Green Card Course, you must have a strong command of the English language. To successfully complete our Preparation to CSCS Green Card Course, you must be self driven. To complete our Preparation to CSCS Green Card Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Preparation to CSCS Green Card Course. Career path Health and Safety in a Construction Environment - Preparation to CSCS Green Card This Level 1 health and safety in a construction environment Preparation to CSCS Green Card course paves the way for entry-level positions in construction, such as labourer, apprentice, or construction site assistant.