155 Emergency courses in London delivered Live Online

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Individuals responsible for maintaining and improving the workplace safety, Occupational health and safety officers, consultants, and advisors, Professionals wishing to acquaint themselves with PECB's IMS2 Methodology for implementing an OH&S MS, Individuals responsible for maintaining the conformity of OH&S MS to ISO 45001 requirements, Members of OH&S teams, Individuals aspiring to pursue a career as OH&S MS implementers, consultants, or officers Overview Explain the fundamental concepts and principles of an occupational health and safety management system (OH&S MS) based on ISO 45001 Interpret the ISO 45001 requirements for an OH&S MS from the perspective of an implementer Initiate and plan the implementation of an OH&S MS based on ISO 45001, by utilizing PECB's IMS2 Methodology and other best practices Support an organization in operating, maintaining, and continually improving an OH&S MS based on ISO 45001 Prepare an organization to undergo a third-party certification audit This course is designed to equip you with the competence to establish, implement, manage, and maintain an occupational health and safety management system (OH&S MS) in accordance with ISO 45001:2018 requirements and guidance. This training course aims to provide an in-depth understanding of ISO 45001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of an OH&S MS. The ultimate ambition of this training course is to enable you to create the conditions for a safer workplace. Introduction to ISO 45001 and initiation of an OH&S MS implementation Training course objectives and structure Standards and regulatory frameworks Fundamental concepts and principles of OH&S Initiation of the OH&S MS implementation The organization and its context Implementation plan of an OH&S MS Leadership and worker participation OH&S MS scope OH&S policy and objectives Hazard identification and assessment of risks and opportunities Implementation of an OH&S MS Resource management Awareness and communication Documented information management Operations management Emergency preparedness and response OH&S MS performance evaluation, continual improvement, and preparation for the certification audit Monitoring, measurement, analysis, and evaluation Internal audit Management review Treatment of nonconformities and incidents Continual improvement Preparation for the certification audit Closing of the training course

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter Train your PR team to manage communications during an unfolding crisis Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: How a crisis can escalate in seconds How journalists respond to bad news stories How to develop effective key messages & write holding statements How to manage your social media How to take control of an interview and get your message across How to handle press conferences and doorsteps Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

This course is for young learners who: Have completed Level 5. Know how to read, write and speak Greek without any strain. Communicate with native speakers Greek and speak with clarity and spontaneity.

Oxygen First Aid Training Course Overview The "Oxygen First Aid Training - Online Course" provides learners with essential knowledge on the effective administration of oxygen in emergency situations. This course covers the safe use of oxygen equipment, the principles of oxygen therapy, and how to support individuals in various emergency scenarios. Learners will gain the skills to manage oxygen delivery for a range of conditions, including respiratory issues, cardiac arrest, and scuba diving injuries. The course ensures that learners are prepared to handle oxygen-related first aid situations with confidence and competence, providing valuable knowledge for both personal and professional development. Course Description This comprehensive course covers multiple aspects of oxygen administration in emergency first aid situations. Learners will explore the fundamental techniques of oxygen delivery, including the use of various equipment such as oxygen masks and bag valve masks (BVM). Topics include administering oxygen to COVID-19 patients, oxygen support for scuba diving injuries, and understanding the risks and safety measures involved in oxygen use. Throughout the course, learners will gain a solid understanding of oxygen equipment, its application, and the safety protocols required to manage these critical situations effectively. By the end of the course, participants will be equipped to use oxygen therapy in a range of emergency settings confidently. Oxygen First Aid Training Course Curriculum Module 01: Oxygen Administration Module 02: First Aid and First Aider Module 03: Cardiopulmonary Resuscitation (CPR) Module 04: Oxygen Support for COVID-19 Patients Module 05: Emergency Oxygen for Scuba Diving Injuries Module 06: Oxygen Equipment for First Aiders Module 07: Delivery Devices and Associated Risks Module 08: Bag Valve Mask (BVM) Module 09: Oxygen Safety (See full curriculum) Who is this course for? Individuals seeking to enhance their first aid skills. Professionals aiming to advance their healthcare or emergency response career. Beginners with an interest in emergency healthcare. Anyone involved in health and safety or emergency management roles. Career Path Emergency Medical Technicians (EMTs) Paramedics Healthcare Assistants First Aiders in various industries Safety Officers Scuba Diving Instructors or Safety Personnel

Firefighter Training Course Overview The Firefighter Training course provides comprehensive knowledge of fire safety, legislation, risk assessment, and emergency procedures. It is designed to equip learners with essential fire safety skills to prevent and manage fire-related emergencies in various environments. The course is ideal for individuals who aim to enhance their understanding of fire safety and improve their preparedness for emergency situations. Upon completion, learners will gain the ability to identify fire hazards, assess risks, understand fire safety legislation, and manage evacuation procedures effectively. Course Description This course covers a wide range of topics including fire safety legislation, fire risk assessment, and the effective use of fire extinguishers. Learners will also study fire safety arrangements, evacuation procedures, and emergency first aid at work. The course aims to provide a thorough understanding of fire-related risks and how to mitigate them. Learners will also gain knowledge of essential fire safety equipment and the protocols for managing a fire emergency. The programme offers an in-depth learning experience, combining theoretical knowledge with practical guidance for emergency preparedness. Firefighter Training Curriculum Module 01: Introduction to Firefighter Module 02: Fire Safety Legislation Module 03: Understanding Fire Module 04: Fire Risk Assessment Module 05: Fire Safety Arrangements Module 06: Evacuation & Safety Module 07: Fire Extinguishers Module 08: Emergency First Aid at Work (See full curriculum) Who is this course for? Individuals seeking to enhance their fire safety knowledge. Professionals aiming to advance in fire safety management roles. Beginners with an interest in firefighting and emergency response. Employees responsible for health and safety in various sectors. Career Path Fire Safety Officer Fire Risk Assessor Health and Safety Officer Emergency Response Coordinator Facilities Manager Fire Prevention Specialist

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Anaphylaxis & BLS Training for Healthcare Professionals Course Overview: The "Anaphylaxis & BLS Training for Healthcare Professionals" course is designed to provide learners with the essential knowledge and skills needed to recognise and manage anaphylactic reactions, as well as to administer Basic Life Support (BLS) in emergency situations. The course covers critical topics such as anaphylaxis management, CPR techniques, and the use of Automated External Defibrillators (AEDs). Participants will also learn how to respond effectively to choking incidents and understand the vital recovery position. This training is ideal for healthcare professionals who want to enhance their emergency response capabilities and ensure that they are prepared to act quickly and efficiently in life-threatening situations. Upon completion, learners will be equipped to make informed decisions when faced with medical emergencies, improving patient outcomes. Course Description: This comprehensive course delves into a range of essential life-saving skills. The first modules explore the causes and treatments for anaphylaxis, offering in-depth knowledge of how to manage these severe allergic reactions. Learners will also gain a solid foundation in Basic Life Support (BLS) techniques, including CPR and the proper use of Automated External Defibrillators (AEDs). Additional modules cover emergency interventions for choking, as well as how to safely position individuals in recovery. The course is structured to provide a well-rounded understanding of key first aid techniques that are critical for healthcare professionals in any setting. Through clear instruction and guidance, learners will develop the confidence to respond effectively to a variety of emergency situations, ensuring that they can deliver quality care when it matters most. Anaphylaxis & BLS Training for Healthcare Professionals Curriculum: Module 01: What Is Anaphylaxis? Module 02: Treatment for Anaphylaxis Module 03: Everyday Management of Anaphylaxis Module 04: An Introduction to Basic Life Support (BLS) Module 05: Cardiopulmonary Resuscitation (CPR) Module 06: The Role of an Automated External Defibrillator (AED) Module 07: Choking Module 08: Recovery Position and First Aid Techniques (See full curriculum) Who is this course for? Individuals seeking to improve their emergency medical response skills. Professionals aiming to enhance their life-saving capabilities in healthcare settings. Beginners with an interest in learning first aid and emergency care. Anyone interested in gaining knowledge in managing life-threatening situations effectively. Career Path Paramedic or Emergency Medical Technician (EMT) Healthcare Assistant or Nurse First Aid Instructor Medical Emergency Coordinator Occupational Health Professional

Fire Warden Training Level 5 Course Overview This Fire Warden Training Level 5 course equips learners with essential knowledge and skills to effectively manage fire safety within diverse workplace environments. It covers the core principles of fire prevention, risk assessment, emergency procedures, and the responsibilities of a fire warden. Designed to enhance confidence and competence, the course prepares individuals to identify hazards, implement evacuation strategies, and ensure compliance with relevant fire safety legislation. Upon completion, learners will be able to contribute significantly to maintaining a safe environment, reducing fire risks, and supporting emergency response teams. Course Description This comprehensive course delves into fundamental fire safety concepts including the fire triangle, risk assessment techniques, and detailed fire safety arrangements such as fire plans and personal emergency evacuation plans. Learners will explore effective fire evacuation procedures and strategies to manage emergencies calmly and efficiently. The training emphasises legal obligations and best practices in fire safety management, fostering an understanding of how to protect people and property. By completing this course, learners will gain the ability to oversee fire safety measures, coordinate evacuations, and support their organisation’s health and safety commitments in accordance with UK regulations. Fire Warden Training Level 5 Curriculum Module 01: Fire Warden Safety An Introduction Module 02: Understanding Fires – The Fire Triangle Module 03: Risk Assessments Module 04: Fire Safety Arrangements – The Fire Plan Module 05: Personal Emergency Evacuation Plans Module 06: Fire Evacuation Procedures – Evacuation Strategies (See full curriculum) Who is this course for? Individuals seeking to develop expertise in workplace fire safety management. Professionals aiming to enhance their career in health and safety roles. Beginners with an interest in fire safety and emergency planning. Staff designated as fire wardens or safety representatives within organisations. Career Path Fire Safety Officer Health and Safety Advisor Emergency Planning Coordinator Facilities Manager Compliance and Risk Management Specialist

This driver CPC course Vehicle Roadworthiness & Load Safety is suitable for LGV drivers only and will cover: Requirements, Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting, Maintenance, Prohibitions, Considerations Before Loading, Overloading, Load Distribution, Load Security, Vehicle Dimensions, Loading Equipment.