155 Emergency courses in Leicester delivered Live Online

First Aid for Pets Course Overview The "First Aid for Pets" course is designed to equip learners with essential knowledge and skills to respond effectively to a variety of emergency situations involving pets. This course covers key topics such as handling injuries, treating burns, managing breathing problems, and performing CPR on animals. It provides a clear understanding of the symptoms and treatments for common pet emergencies, ensuring that learners feel confident and prepared to care for pets in critical conditions. On completion, learners will be able to act quickly and competently in emergencies, improving their ability to manage animal health crises. Course Description This course delves into the fundamentals of pet first aid, offering an in-depth exploration of a range of emergency situations pets may face. Topics include treating fractures, burns, and stings, managing choking and drowning, and addressing common health issues such as dehydration, fever, and poisoning. Learners will also gain knowledge on handling pets during emergencies and performing life-saving procedures like CPR. With a focus on both preventative care and urgent interventions, the course offers a comprehensive learning experience. By the end, learners will have a solid foundation in managing pet health emergencies and will be able to provide immediate care in critical situations. First Aid for Pets Curriculum Module 01: Basics of First Aid Module 02: Handling Fracture and Injuries Module 03: Stings, Bites and Burns Module 04: Impalement Injuries, Drowning and Choking Module 05: Pet First Aid for Fainting, Fever and Dehydration Module 06: First Aid for Breathing Problems Module 07: Diarrhoea and Vomiting Module 08: Treatment for Difficult Labour and Poisoning Module 09: Straining, Sunburn and Wounds Module 10: Shock and Regular Check-Ups Module 11: Cardiopulmonary Resuscitation (CPR) Module 12: Tips for Handling Pets (See full curriculum) Who is this course for? Individuals seeking to enhance their ability to manage pet emergencies. Professionals aiming to develop skills for pet care and animal welfare. Beginners with an interest in animal health and emergency response. Pet owners wanting to improve their emergency preparedness for their animals. Career Path Pet care assistant Veterinary support roles Animal welfare officer Pet first aid trainer Animal shelter worker

Veterinary Nursing Level 3 Course Overview This Veterinary Nursing Level 3 course offers a comprehensive introduction to the essential knowledge and skills required for supporting animal health and welfare across multiple species. Learners will explore vital topics such as animal care, emergency response, and relevant legislation, equipping them to assist effectively in veterinary environments. The course emphasises critical understanding of veterinary nursing roles, including recognising and managing common emergencies like shock, seizures, and poisoning. Upon completion, learners will have developed the confidence and competence to contribute responsibly to animal care teams, while enhancing their career prospects in the veterinary sector. Course Description The Veterinary Nursing Level 3 course covers a wide range of key subjects designed to build foundational expertise for those interested in animal health and veterinary support. Topics include basic animal welfare, emergency scenarios such as cardiopulmonary resuscitation and fracture management, and the legal framework governing veterinary nursing. Learners will gain insight into recognising and responding to critical situations including unconsciousness, bleeding, burns, and poisoning. The course also addresses career development, providing guidance on professional growth within the veterinary nursing field. This structured learning experience develops knowledge, decision-making abilities, and an understanding of the responsibilities involved in veterinary care. Veterinary Nursing Level 3 Curriculum Module 01: Introduction to Veterinary Nursing Module 02: Basic Care and Animal Welfare of All Species Module 03: Career Prospect and Development Module 04: Veterinary Nursing Legislation Module 05: Collapse & Unconsciousness Module 06: Cardiopulmonary Resuscitation Module 07: Shock Module 08: Bleeding Module 09: Bandage Module 10: Fractures Module 11: Seizures Module 12: Choking & Drowning Module 13: Heat Stroke & Hypothermia Module 14: Burns & Scalds Module 15: Poisoning Module 16: Bites and Stings Module 17: Common Emergencies Module 18: Managing a First Aid Scenario Module 19: Pet First Aid Kit (See full curriculum) Who is this course for? Individuals seeking to build a career in veterinary nursing. Professionals aiming to enhance their knowledge of animal care and emergency management. Beginners with an interest in animal welfare and veterinary support roles. Those pursuing formal education to work alongside veterinary practitioners. Career Path Veterinary Nurse Assistant Animal Care Assistant Veterinary Clinic Support Staff Emergency Animal Care Provider Veterinary Nursing Student Progression Roles in Animal Welfare Organisations

Course Overview The Canine First Aid and CPR Course provides essential knowledge and skills to respond to emergencies involving dogs. It covers a range of critical topics, including first aid, CPR, and basic health assessments. This course is designed to empower learners with the confidence to act decisively in a variety of canine emergency situations, enhancing the safety and well-being of pets. Upon completion, learners will gain the ability to handle common canine injuries and medical emergencies, ensuring pets receive the care they need in times of distress. Course Description This course dives deep into key areas of canine health and emergency response. Learners will explore pet first aid, including injury management and common health issues, along with essential CPR techniques for dogs. The course also covers important aspects of pet business practices, giving those interested in the pet care industry a well-rounded understanding. With an engaging and thorough curriculum, learners will develop the skills required to provide immediate assistance to dogs in need, preparing them for any situation that may arise. The course is designed for all levels of learners, from beginners to professionals seeking to expand their knowledge in pet care. Course Modules: Module 01: Pet First Aid Key first aid procedures for dogs Identifying and treating common injuries Basic wound care and infection prevention Module 02: Pet CPR Techniques for canine CPR Recognising signs of cardiac arrest in dogs Step-by-step guide to performing CPR Module 03: Pet Business Essential business practices for pet care professionals Overview of pet care industry trends Marketing and client management for pet businesses (See full curriculum) Who is this course for? Individuals seeking to improve their dog care knowledge. Professionals aiming to expand their skill set in the pet care industry. Beginners with an interest in pet health and emergency care. Pet owners looking to become more confident in handling canine emergencies. Career Path Pet Care Professional Canine Health Advisor Dog Trainer or Behaviourist Veterinary Assistant Pet Business Owner

This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: The broader context of the key areas of health and safety regulation which apply to your organisation Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy What they should do and the procedures to support it Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety How sound health and safety processes can contribute to business performance 1 Understanding the workplace legislation Overview of health and safety and workplace legislation Compliance, the role of the facilities manager, and who is accountable? Breakout session to discuss where we are now and to highlight issues of concern Applying required policies and procedures Developing and implementation/review of the safety policy Communicating with users, clients and contractors Health and safety manual 'Selling' health and safety 2 Key legislation - a practical working guide Asbestos Regulations Construction (Design and Management) Regulations 2007 / 2015 Control of Substances Hazardous to Health (COSHH) Regulations Disability Discrimination Act (DDA) Display Screen Equipment (DSE) Regulations 1992 Electricity at Work Regulations 1989 Fire Precautions (Workplace ) Regulations 2006 Health and Safety (Consultation with Employees) Regulations 1996 Health and Safety (First Aid) Regulations 1981 Health and Safety at Work etc. Act 1974 Management of Health and Safety at Work Regulations 1992 Manual Handling Operations Regulations 1992 Portable Appliance Testing (PAT) Provision and Use of Work Equipment Regulations 1992 REACH - Registration, Evaluation, Authorisation and restriction of Chemicals Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 Work Equipment Regulations 3 Controlling contractors Understanding the Regulations Selecting and assessing contractors Understanding and setting accountability Why a method statement? How to apply a permit to work system Safe systems of work Round-table discussion to bring out issues from participants' own experience 4 Risk assessment Understanding your hazards Identifying specialist areas How to undertake these assessments Implementation of sound systems and processes Syndicate exercise identifying where assessments are needed and carrying out assessments 5 Keeping the work environment safe Sick building syndrome and legionella Asbestos Waste management Pest control Provisions for first aid Accident reporting and investigation At-work driver safety Security 6 Fire safety Understanding the Regulatory Reform Fire Safety Order Fire certificates The fire risk assessment Testing fire-fighting equipment? Emergency procedures Workshop to examine the procedures for dealing with different types of emergencies 7 Ergonomics programme Ergonomics - important or irrelevant? Are you complying with HSE regulations? Furniture and equipment Display screen equipment assessments Homeworking - your concern or not? Syndicate exercise to review what to do when relocating or refurbishing an office 8 Inspecting and auditing Role of Health and Safety Executive Inspectors - 'be prepared' FM role Staff/trade union involvement Independent audits Records and reports Communicating the results 9 Action plan Participants to list actions they need to take after the course

FAA Level 1 Award In Awareness Of Safeguarding (RQF) Face-to-Face Classroom: Half-day course Virtual Classroom: 2 sessions of 2 ½ hours For those who work with children, young people and vulnerable adults Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to Course Contents: Safeguarding legislation and guidance Key safeguarding roles Different types of abuse Signs and indicators of abuse and neglect Actions to take when a safeguarding concern arises Benefits of this course: In 2018/2019, 415,050 concerns of abuse were raised In 2018/2019, there were nearly 400,000 children in need 52,300 children were subject to a child protection plan 63% of adult safeguarding concerns are for people over 65 1 in every 42 adults aged 85+ have required safeguarding enquires... Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it. This Level 1 Safeguarding Awareness course gives people the knowledge to make a real difference to a person's life! This basic Safeguarding course is a nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd. This means that you can be rest assured that your Level 1 in Safeguarding Certificate provides information for best practice to make a real difference to protect the health and wellbeing of the most vulnerable in our society. The Ofqual Register number for this course is 603/5635/2

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional

Working in Confined Spaces Training Course Overview: The "Working in Confined Spaces Training" course is designed to equip learners with the essential knowledge and skills required to safely work in confined spaces. This training focuses on understanding the hazards associated with confined space environments, the importance of health and safety regulations, and the best practices for minimising risks. Learners will gain an in-depth understanding of the risks, the legislative framework, and the specific procedures required for working in such environments. Upon completion, learners will have a solid foundation in identifying potential dangers, implementing safety measures, and responding to emergency situations. This course is essential for anyone working in industries where confined space work is required, helping to ensure a safe and compliant working environment. Course Description: This course covers key aspects of working in confined spaces, focusing on hazard identification, risk assessment, and emergency procedures. Learners will be introduced to the relevant regulations, including the Confined Spaces Regulations 1997, and the importance of personal protective equipment (PPE) and ventilation systems. The course explores different types of confined spaces, typical hazards such as oxygen deficiency, and how to assess and control these risks effectively. Learners will also examine the importance of teamwork, communication, and safe entry/exit procedures. The content is delivered through engaging, structured modules, combining theoretical understanding with practical guidance to ensure learners develop the knowledge needed to work safely in confined spaces. After completing this training, learners will be confident in implementing safety protocols and responding to emergencies within confined space settings. Working in Confined Spaces Training Curriculum: Module 01: Working in Confined Spaces Training (See full curriculum) Who is this course for? Individuals seeking to work safely in confined spaces. Professionals aiming to enhance their knowledge of health and safety regulations. Beginners with an interest in health and safety or industrial work environments. Workers in industries such as construction, utilities, and manufacturing. Career Path: Health and Safety Officer Industrial Safety Manager Confined Space Supervisor Emergency Response Coordinator Environmental Health and Safety Specialist

Duration 1.875 Days 11.25 CPD hours This course is intended for The job roles best suited to the material in this course are: team leaders, project managers, managers of scrum teams, teams transitioning to scrum, professionals intending to pursue the scrum master certification. Overview How to use the Scrum Framework to deliver products and services faster and with higher quality. How to leverage lean principles to identify waste in a system, process, or organization. Techniques and metics Scrum Masters use to improve. team happiness and performance. The patterns and practices of high-performing teams. How the Scrum Master role scales in an Agile implementation. This course is an adaptive, repeatable process that equips individuals and organizations in how to thrive in a world where change is the only constant. From Fortune 100 companies (Google, Amazon, Apple, etc) to nonprofits. Scrum has a proven record of reducing burnout, doubling throughput in half the time, and increase employee happiness. Core Scrum The Scrum Framework The Origins of Scrum (Optional) The Scrum Team Developers Scrum Master Leadership/Management Scrum Events The Sprint Product Backlog Re1nement Estimation Sprint Planning Sprint Review Sprint Retrospective Daily Scrum Scrum Artifacts Lean Principles Describe a Kaizen mindset and explain how small, iterative changes can lead to revolutionary leaps. Describe the three pillars of Scrum ? Transparency, Inspection, and Adaptation,? which implement the work of Ogunnaike and Ray. Explain the importance of reducing and eliminating waste in the system. Perform a root-cause analysis (e.g., using the ?5 Whys? technique). Assess the Process EZciency of their Scrum Team and recall that the de1nition of Lean is a Process EZciency of 25% or higher. Explain how the work of Takeuchi and Nonaka on Lean and the Toyota Production System paved the way for Scrum. Describe the origins of the name ?Scrum? from Takeuchi and Nonaka?s ?New New Product Development Game. Recognize that a Lean mindset suggests that you address a defect immediately after it is identi1ed as opposed to a mindset where defects are stored to be 1xed later. Agile Manifesto Recognize the four values of the Agile Manifesto and their signi1cance in the context of complex adaptive systems. Identify the 12 principles of the Agile Manifesto and describe their function in guiding practices that support teams in implementing and executing with agility. Explain that Scrum is one of the driving forces that gave rise to the Agile movement and predates the Agile Manifesto. Explain why the majority of ?Agile? teams are late, over-budget, and with unhappy customers (i.e., not agile) and explain what needs to be done to 1x that. Patterns of High Performing Teams Yesterday?s Weather Happiness Metric Teams that Finish Early Accelerate Faster Stable Teams Swarming Interrupt Buffer Good Housekeeping (formerly Daily Clean Code) Scrum Emergency Procedure Scrum@Scale Descaling Scaling the Scrum Master Registered Scrum Master Credential Access and complete the Registered Scrum Master by Scrum Inc. exam. Download their Registered Scrum Master Credential (upon successful completion of the exam). Be Recognized in the International Registry of Agile ProfesstionalsTM State the renewal process. Additional course details: Nexus Humans Agile Scrum training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Agile Scrum course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)