892 Electronic courses in Cardiff delivered Online

FREE DOWNLOADABLE " RECEPTIONIST " CAREER GUIDE INCLUDED IN THE RESOURCE SECTION! According to the BLS (Bureau of Labor Statistics), fast-growing fields such as healthcare and social services require administrative roles to support their growth. Did you know that in the UK, the National Health Service (NHS) employs over 350,000 healthcare support workers, many of whom play vital roles in patient care coordination? If you are highly organized and efficient, this may be the job for you. Medical Receptionists receive patients, assist them with filling out forms, maintain and retrieve medical files, and transcribe and type medical reports. Generally, they organize the huge amounts of data that the office generates every day. This comprehensive Medical Receptionist course equips you with the essential skills and knowledge to thrive in this rewarding profession. You'll gain a solid understanding of the role and its responsibilities, from scheduling appointments and maintaining medical records to ensuring patient confidentiality and workplace safety. The course also covers medical terminology, information technology specific to healthcare, and legal and ethical considerations. Remember, medical receptionists take on some of the workload of doctors and other healthcare practitioners, making them a valuable asset in this field. So, what are you waiting for? Just hit the "Enrol Now" button and let's get started! Learning Outcomes of Medical Receptionist Schedule appointments effectively using industry-standard software. Maintain accurate medical records following best practices and regulations. Implement efficient filing systems for optimal information retrieval. Uphold patient confidentiality within the legal and ethical framework. Navigate medical terminology with confidence when interacting with patients and staff. Apply IT skills to manage electronic health records and other healthcare software. By enrolling in this Medical Receptionist course, you'll gain the necessary skills and confidence to excel in this rewarding career path. Take the first step towards a fulfilling role in the healthcare industry today! Why Choose Us? Get a free student ID card with Medical Receptionist Training program (£10 postal charge will be applicable for international delivery) The Medical Receptionist is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Medical Receptionist course materials The Medical Receptionist comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Module 1: Introduction Module 2: Organising Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal Aspects and Ethics How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career changers School leavers Administrative professionals Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Medical receptionist Office manager Medical assistant Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Ever dreamt of building robots, designing fuel-efficient cars, or mastering the power of renewable energy? The UK mechanical engineering and HVAC sector is booming, with over 5 million people employed in the mechanical engineering field and an annual growth rate of 2%. But where do you start? This Mechanical Engineering & HVAC Technician bundle equips you with the knowledge and skills to thrive in this exciting and in-demand field of Mechanical Engineering. Master the fundamentals of mechanical engineering with courses covering core principles like statics, dynamics, and materials science. Explore the fascinating world of Mechanical Engineering & HVAC systems, learning to design, install, and maintain heating, ventilation, and air conditioning solutions for optimal comfort and energy efficiency. With our Mechanical Engineering & HVAC Training exclusive bundle, you will get a PDF Certificate, a Hardcopy Certificate and Digital Student ID Card (worth £120) Absolutely FREE. Courses are Included in This Bundle: Course 01: Mechanical Engineering Course 02: Engineering Mechanics Course for Beginners Course 03: Heating, Ventilation & Air Conditioning (HVAC) Technician Course 04: HVAC Basics and Load Calculation Masterclass Course 05: Crack Your Mechanical Engineer Interview Course 06: Basic Automotive Engineering: Onboard Diagnostics Course 07: Engine Lubricant System Training - Level 4 Course 08: A complete course on Turbocharging Course 09: Supercharger Automobile Engineering Course 10: Electric Vehicle Battery Management System Course 11: Hybrid Vehicle Expert Training Course 12: Energy Saving in Electric Motors Course 13: Rotating Machines Course 14: Large Goods Vehicle (LGV) Course 15: Workshop Technology: Machine Shop Theory Course 16: Sustainable Energy Course 17: MATLAB Simulink for Electrical Power Engineering Course 18: Renewable Energy: Solar Course 19: Electronic & Electrical Devices Maintenance Course 20: Domestic Appliance Repairing Course Enrol today and take control of your future in the ever-growing field of mechanical engineering and HVAC technology! Learning Outcomes of Mechanical Engineering & HVAC Technician Gain a foundational understanding of mechanical engineering principles. Master the operation and maintenance of HVAC systems. Develop the skills to diagnose and repair faults in HVAC equipment. Learn about efficient HVAC design and load calculation. Prepare for a successful interview for a mechanical engineering role. Broaden your knowledge of related fields like electric vehicles and sustainable energy. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Mechanical Engineering & HVAC Technician Get a free student ID card with Mechanical Engineering & HVAC Technician Training program (£10 postal charge will be applicable for international delivery) The Mechanical Engineering & HVAC Technician is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Mechanical Engineering & HVAC Technician course materials The Mechanical Engineering & HVAC Technician comes with 24/7 tutor support Start your learning journey straight away! This diploma offers learners the opportunity to acquire skillsthat are highly valued in the field of Mechanical Engineering. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Mechanical Engineering setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Mechanical Engineering-related fields, impacting their Mechanical Engineering experiences and long-term development. Course Curriculum Course 01: Mechanical Engineering Module 01: Introduction Module 02: Engineering Mechanics - I Module 03: Engineering Mechanics - II Module 04: Heat And Thermodynamics Module 05: Work, Force And Energy Module 06: Fluid Mechanics Module 07: Structural Mechanics Module 08: Machines - I Module 08: Machines - II Module 10: Machine Dynamics Module 11: Mechanical Design Module 12: Hydraulic Machines Module 13: Strain Hardening Processes Module 14: Application Of Solidification Module 15: Welding Module 16: Engineering Drawing Course 02: Engineering Mechanics Course for Beginners Section 01: Introduction Section 02: The Concept Of Force Section 03: Equilibrium Of Rigid Bodies Section 04: Structural Analysis Section 05: Gravitation, Energy And Momentum Course 03: Heating, Ventilation & Air Conditioning (HVAC) Technician Module 01: Introduction To Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals And Psychometrics Module 03: HVAC Systems Module 04: Heating And Ventilation Module 05: Air Conditioning Systems For HVAC Technicians Module 06: Compressors, Water Chillers, And Fans Module 07: Piping For HVAC Technician Module 08: Duct System In HVAC Module 09: Refrigeration And Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety In The HVAC Industry =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: DIY Enthusiasts Career Changers Engineering Students Tradespeople Eco-Conscious Individuals Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. HVAC Technician Mechanical Engineer Building Services Engineer Renewable Energy Specialist Electric Vehicle Technician Sustainability Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Description: This CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations will help you to understand the anatomy of cyber-attacks. You will gain the skills needed to serve your organizations before, during, and after a breach. A CyberSec First Responder is the first line of defence against cyber-attacks. You will be able to prepare to analyze threats, design secure computing and network environments, proactively defend networks and respond/investigate cybersecurity incidents. It covers the duties of those who are responsible for monitoring and detecting security incidents in information systems and networks, and for executing a proper response to such incidents. Depending on the size of the organization, this individual may act alone or may be a member of a computer security incident response team (CSIRT), and more. So, learn to assess and respond to security threats and operating systems and network security analysis platform by taking this course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview of Wireless Communications Identify the Importance of Risk Management FREE 00:11:00 Assess Risk 00:13:00 Mitigate Risk 00:22:00 Integrate Documentation into Risk Management 00:14:00 Analyzing the Threat Landscape Classify Threats and Threat Profiles 00:07:00 Perform Ongoing Threat Research 00:12:00 Resources that Aid in Research of Threats 00:03:00 Analyzing Recon Threats to Computing and Network Environments Implement Threat Modeling 00:09:00 Assess the Impact of Reconnaissance Incidents 00:10:00 Performing Reconnaissance on a Network 00:07:00 Examining Reconnaissance Incidents 00:08:00 Assess the Impact of Social Engineering 00:10:00 Assessing the impact of Social Engineering 00:07:00 Assessing the Impact of Phishing 00:03:00 Analyzing Attacks on Computing and Network Environments Assess the Impact of System Hacking Attacks 00:10:00 Cracking Passwords Using a Password File 00:08:00 Assess the Impact of Web Based Attacks 00:11:00 Assessing the Impact of Web-Based Threats 00:03:00 Assess the Impact of Malware 00:08:00 Malware Detection and Removal 00:05:00 Assess the Impact of Hijacking and Impersonation Attacks 00:13:00 Assess the Impact of DoS Incidents 00:09:00 Assessing the Impact of DoS Attacks 00:04:00 Assess the Impact of Threats to Mobile Security 00:08:00 Assess the Impact of Threats to Cloud Security 00:10:00 Analyzing Post-Attack Techniques Assess Command and Control Techniques 00:08:00 Assessing Command and Control Techniques 00:10:00 Assess Persistence Techniques 00:05:00 Detecting Rootkits 00:03:00 Assess Lateral Movement and Pivoting Techniques 00:13:00 Assess Data Exfiltration Techniques 00:04:00 Steganography 00:03:00 Assess Anti Forensics Techniques 00:09:00 Assessing Anti-Forensics 00:03:00 Evaluating the Organization's Security Posture Conduct Vulnerability Assessments 00:16:00 Perform a Vulnerability Scan with Nessus 00:07:00 Perform a Vulnerability Scan with MBSA 00:05:00 Conduct Penetration Tests on Network Assets 00:18:00 Follow Up on Penetration Testing 00:06:00 Collecting Cyber security Intelligence Deploy a Security Intelligence Collection and Analysis Platform 00:19:00 Collect Data from Network Based Intelligence Sources 00:15:00 Collecting Network-Based Security Intelligence 00:07:00 Collect Data from Host Based Intelligence Sources 00:13:00 Collecting Host-Based Security Intelligence 00:15:00 Parsing Log files 00:03:00 Analyzing Log Data Use Common Tools to Analyze Logs 00:22:00 Analyzing Linux Logs for Security Intelligence 00:08:00 Use SIEM Tools for Analysis 00:07:00 Incorporating SIEMs into Security Intelligence Analysis 00:18:00 Parse Log Files with Regular Expressions 00:25:00 Performing Active Asset and Network Analysis Analyze Incidents with Windows-Based Tools 00:17:00 Windows-Based Incident Analysis Tools 00:19:00 Analyze Incidents with Linux Based Tools 00:05:00 Linux-Based Incident Analysis Tools 00:07:00 Analyze Malware 00:11:00 Analyzing Malware 00:03:00 Analyze Indicators of Compromise 00:20:00 Analyzing Indicators of Compromise 00:15:00 Responding to Cyber security Incidents Deploy an Incident Handling and Response Architecture 00:22:00 Mitigate Incidents 00:16:00 Hardening Windows Servers 00:14:00 DNS Filtering 00:05:00 Blacklisting and Whitelisting 00:09:00 Prepare for Forensic Investigation as a CSIRT 00:03:00 Investigating Cyber security Incidents Apply a Forensic Investigation Plan 00:10:00 Securely Collect and Analyze Electronic Evidence 00:08:00 Securely Collecting Electronic Evidence 00:05:00 Analyzing Forensic Evidence 00:07:00 Follow Up on the Results of an Investigation 00:04:00 Mock Exam Mock Exam- CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations 00:20:00 Final Exam Final Exam- CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Business Management - Course Online This Business Management - Course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others. You can also learn about numerous strategic techniques and business management preparation in this Training Tale Business Management - Course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals. Courses are included in this Business Management Bundle Course Main Course: Level 7 Business Management Course GIFT COURSES Course 01: Level 7 Diploma in Leadership & Management Course 02: Workplace First Aid Training Course 03: Level 7 Diploma in Facilities Management Course [ Note: Free PDF certificate as soon as completing the Business Management - Course] Business Management - Course Course Curriculum of Business Management - Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management - Course After you have finished Business Management - Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification of Business Management - Course After completing the MCQ/Assignment assessment for this Business Management - Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Management - Course This Business Management - Course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements Business Management - Course There are no specific requirements for this Business Management - Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Business Management - Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business Management - Course The Business Management Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Are you passionate about distributing and selling eBooks? Or do you want to be able to publish through Amazon Kindle to be able to assess if your work is good enough to be published? If yes, then this diploma course is right for you. Description: As most of us know, Amazon is an amazingly prevalent online commercial centre that gives a wide assortment of items including electronic books that are intended to be perused on a digital book that is meant to be read in ebook readers. Amazons popularity has soared with the improvement and offer of the Amazon Kindle, a little and lightweight gadget drove ebooks to the next level. In this course, you will be able to know the preparation for distributing and selling books on Amazon. Step by step, from thinking of a subject for your book to composing your first eBook, to making an extraordinary cover to tapping the publish button and profiting, you will be able to know how. Who is the course for? Ebook writers and publishers who are into Amazon Kindle publishing. People who have an interest in being profitable through Amazon Kindle Publishing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Amazon Kindle Publishing will be very beneficial and helpful, especially to the following careers: Bloggers Editors Publishers Writers And Many More! Diploma in Amazon Kindle Publishing First Lesson 01:00:00 Second Lesson 01:00:00 Third Lesson 02:00:00 Fourth Lesson 01:00:00 Final Lesson 01:00:00 Mock Exam Mock Exam-Diploma in Amazon Kindle Publishing 00:20:00 Final Exam Final Exam-Diploma in Amazon Kindle Publishing 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This Course at a Glance Understand that a Care home is both a home for vulnerable residents and a work environment Understand the duties and responsibilities of both the employer and employee in maintaining health and safety Explore the most common legislations that apply to care homes Understand how to design care plans to ensure the highest level of care involved Understand how to assist a person with first aid in emergency situations Learn how to carry out a proper risk assessment to identify risks and potential hazards Know when and how to report health and safety risks Identify the various types of illnesses and accidents that can occur within care settings Recognise the risks and hazards that can arise from moving and handling Acquire knowledge about the 6Cs of nursing Know how to deal with general hazards arising from fire, gas and electricity Gain knowledge about a range of effective solutions to deal with work-related stress, violence and aggression Know how to implement proper security measures to prevent individuals from becoming victims of crimes Gain knowledge about the potential hazards in the working environment and the range of welfare requirements that apply to care workers Health & Safety in a Care Setting Course Overview This extensive Health and Safety in Care Setting course is designed to help you identify the common hazards and risks found within care homes and provides concise insight on how to prevent such risks at an early stage. You will also gain knowledge about certain legislations that apply to care homes, the responsibilities of management and employees in ensuring the health and safety of vulnerable residents and outlines the procedure of conducting effective risk assessments within premises. Adverse occurrences as a result of unsafe health care are one of the top ten causes of death and disability worldwide. It is estimated that approximately one out of every ten patients in high-income countries is likely to be in the position of being harmed while obtaining hospital care. A wide range of adverse poor health and safety protocols can cause such harm, with about half of them being preventable. Therefore, it is extremely important for care homes to set up effective health and safety protocols to prevent such harm and ensure the safety of the vulnerable people residing in the care setting. Care homes are not always workplaces but also home to a number of vulnerable residents. These residents as well the people working in the care settings have the right to reside and work in a safe and healthy environment that respects their rights, freedoms, and dignity. Many potential health and safety problems exist in a care home setting, and they must be identified and analysed in order to be effectively handled. Upon successful completion of this Health and Safety in Care Setting course, you will be able to detect the wide range of dangers that can be present in care homes that may arise during care and treatment and prevent and mitigate such mishaps through proper risk assessments and procedures. Who should take this course? Whether you are an employer or an employee working in any care home setting or anyone simply looking to escalate your knowledge on mental health awareness to assist yourself or people around you exposed to unsafe environments in any care settings, this Health and Safety in Care Setting course is ideal for you. Entry Requirements There are no academic entry requirements for this Health & Safety in a Care Setting Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Health and Safety in Care Setting Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction Module 2: Responsibilities Module 3: Systems Module 4: Accidents and Illness Part 1 Module 5: Accidents and Illness Part 2 Module 6: Moving and Handling Module 7: General Hazards: Fires, Gas and Electricity Module 8: Aggression, Violence, Security and Stress Module 9: Work Environment and Welfare Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification Upon successful completion of this Health and Safety in Care Setting Course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course at a Glance Understand that a Care home is both a home for vulnerable residents and a work environment Understand the duties and responsibilities of both the employer and employee in maintaining health and safety Explore the most common legislations that apply to care homes Understand how to design care plans to ensure the highest level of care involved Understand how to assist a person with first aid in emergency situations Learn how to carry out a proper risk assessment to identify risks and potential hazards Know when and how to report health and safety risks Identify the various types of illnesses and accidents that can occur within care settings Recognise the risks and hazards that can arise from moving and handling Acquire knowledge about the 6Cs of nursing Know how to deal with general hazards arising from fire, gas and electricity Gain knowledge about a range of effective solutions to deal with work-related stress, violence and aggression Know how to implement proper security measures to prevent individuals from becoming victims of crimes Gain knowledge about the potential hazards in the working environment and the range of welfare requirements that apply to care workers Health & Safety in a Care Setting Course Overview This extensive Health and Safety in Care Setting course is designed to help you identify the common hazards and risks found within care homes and provides concise insight on how to prevent such risks at an early stage. You will also gain knowledge about certain legislations that apply to care homes, the responsibilities of management and employees in ensuring the health and safety of vulnerable residents and outlines the procedure of conducting effective risk assessments within premises. Adverse occurrences as a result of unsafe health care are one of the top ten causes of death and disability worldwide. It is estimated that approximately one out of every ten patients in high-income countries is likely to be in the position of being harmed while obtaining hospital care. A wide range of adverse poor health and safety protocols can cause such harm, with about half of them being preventable. Therefore, it is extremely important for care homes to set up effective health and safety protocols to prevent such harm and ensure the safety of the vulnerable people residing in the care setting. Care homes are not always workplaces but also home to a number of vulnerable residents. These residents as well the people working in the care settings have the right to reside and work in a safe and healthy environment that respects their rights, freedoms, and dignity. Many potential health and safety problems exist in a care home setting, and they must be identified and analysed in order to be effectively handled. Upon successful completion of this Health and Safety in Care Setting course, you will be able to detect the wide range of dangers that can be present in care homes that may arise during care and treatment and prevent and mitigate such mishaps through proper risk assessments and procedures. Who should take this course? Whether you are an employer or an employee working in any care home setting or anyone simply looking to escalate your knowledge on mental health awareness to assist yourself or people around you exposed to unsafe environments in any care settings, this Health and Safety in Care Setting course is ideal for you. Entry Requirements There are no academic entry requirements for this Health & Safety in a Care Setting Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Health and Safety in Care Setting Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction Module 2: Responsibilities Module 3: Systems Module 4: Accidents and Illness Part 1 Module 5: Accidents and Illness Part 2 Module 6: Moving and Handling Module 7: General Hazards: Fires, Gas and Electricity Module 8: Aggression, Violence, Security and Stress Module 9: Work Environment and Welfare Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification Upon successful completion of this Health and Safety in Care Setting Course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Health & Safety in a Care Setting Course Online quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification Upon successful completion of this Health and Safety in Care Setting Course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Become a PCB design expert with EasyEDA, a powerful and user-friendly PCB design software. This course will teach you everything you need to know to design and create your own PCBs, from the basics of schematic capture to advanced routing techniques.

This course at a glance Demonstrate the seriousness and extent of aggressive behaviour Know how to make the most appropriate decisions when it comes to positive handling Demonstrate a thorough comprehension of legislation governing positive handling Understand the various stages of the aggression curve Know what to expect and how to respond at every stage Know how to deal with various types of aggressive behaviour Learn how to de-escalate a situation that involves an agitated and violent student Understand the concept of duty of care and reasonable force Know how to respect the dignity and rights of the children Acquire skills to resolve conflicts by intervention and restrain Know how to use the SCARF model to affect a situation in a positive way Learn ways to design a positive handling plan that encourages effective learning Positive Handling in Schools Overview In today's era, teachers and support staff experience a lot of aggressiveness from students at school. These scenarios can be especially difficult to handle if the kid is exceptionally hostile or threatens to harm the school, themselves, or others. To help teachers and support staff better understand the use of force in schools, all schools are expected to provide positive handling training to teachers and support staff which will help them deal with every possible intervention from students, be it physical or emotional. Our Positive Handling In Schools Training Course lowers the chance of harm, increases inspection compliance and aims to protect the staff, students, and school's reputation. If you are a teacher or parent of any student, this Positive Handling In Schools Training Course will give you a better understanding of the procedures, laws, and legislation that govern positive handling in the classroom. This course will also teach you how to respect the dignity and rights of the children while restraining them and provides information about the best time for intervention in such matters. Finally, it examines several case studies and statistics that demonstrate the significance and scope of aggressive student behaviour, teaches how to recognise the stages of aggressiveness, and offers advice on how to debilitate a student before they lash out their aggressiveness in form of physical injury. Upon successful completion of this Positive Handling In Schools Training Course, you'll have the skills and knowledge necessary to develop an effective positive handling plan that promotes learning and effectively addresses difficult behaviour. Who should take this course? This Positive Handling In Schools Training Course is primarily aimed at: School Teachers Teaching Assistants Head Teachers School staff School Site Staff Principal Parents However, this training is not confined to a single profession. It may also be useful to a broader audience of people who wish to learn more about adopting suitable positive handling tactics to manage disruptive, risky, or severe situations. Entry Requirements There are no academic entry requirements for this Positive Handling in Schools course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Positive Handling In Schools Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75% Course Curriculum Module 1: The Course Structure Module 2: A Serious Business Module 3: The Aggression Curve Module 4: The SCARF Model Module 5: Government Advice and Guidance Module 6: Making decisions: Duty of Care Module 7: The Law Module 8: Physical Intervention and Restraint Module 9: Screening, Searching and Confiscation Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This course at a glance Demonstrate the seriousness and extent of aggressive behaviour Know how to make the most appropriate decisions when it comes to positive handling Demonstrate a thorough comprehension of legislation governing positive handling Understand the various stages of the aggression curve Know what to expect and how to respond at every stage Know how to deal with various types of aggressive behaviour Learn how to de-escalate a situation that involves an agitated and violent student Understand the concept of duty of care and reasonable force Know how to respect the dignity and rights of the children Acquire skills to resolve conflicts by intervention and restrain Know how to use the SCARF model to affect a situation in a positive way Learn ways to design a positive handling plan that encourages effective learning Positive Handling in Schools Overview In today's era, teachers and support staff experience a lot of aggressiveness from students at school. These scenarios can be especially difficult to handle if the kid is exceptionally hostile or threatens to harm the school, themselves, or others. To help teachers and support staff better understand the use of force in schools, all schools are expected to provide positive handling training to teachers and support staff which will help them deal with every possible intervention from students, be it physical or emotional. Our Positive Handling In Schools Training Course lowers the chance of harm, increases inspection compliance and aims to protect the staff, students, and school's reputation. If you are a teacher or parent of any student, this Positive Handling In Schools Training Course will give you a better understanding of the procedures, laws, and legislation that govern positive handling in the classroom. This course will also teach you how to respect the dignity and rights of the children while restraining them and provides information about the best time for intervention in such matters. Finally, it examines several case studies and statistics that demonstrate the significance and scope of aggressive student behaviour, teaches how to recognise the stages of aggressiveness, and offers advice on how to debilitate a student before they lash out their aggressiveness in form of physical injury. Upon successful completion of this Positive Handling In Schools Training Course, you'll have the skills and knowledge necessary to develop an effective positive handling plan that promotes learning and effectively addresses difficult behaviour. Who should take this course? This Positive Handling In Schools Training Course is primarily aimed at: School Teachers Teaching Assistants Head Teachers School staff School Site Staff Principal Parents However, this training is not confined to a single profession. It may also be useful to a broader audience of people who wish to learn more about adopting suitable positive handling tactics to manage disruptive, risky, or severe situations. Entry Requirements There are no academic entry requirements for this Positive Handling in Schools course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Positive Handling In Schools Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75% Course Curriculum Module 1: The Course Structure Module 2: A Serious Business Module 3: The Aggression Curve Module 4: The SCARF Model Module 5: Government Advice and Guidance Module 6: Making decisions: Duty of Care Module 7: The Law Module 8: Physical Intervention and Restraint Module 9: Screening, Searching and Confiscation Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £20 £40 50% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £5 Positive Handling in Schools quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00