25546 Education courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365 Overview Understand the features and tools that exist in Microsoft Dynamics 365 for SR?s and Sales Managers. Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365. Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365. Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities. Understand how to collaborate on Opportunities with other SR?s and close Opportunity records as Won and Lost. Be able to track Competitors and Stakeholders. Understand how to view Resolution Activities. Add Products and Write-In Products to Opportunities. Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog. Configure Unit Groups, Price Lists and Discount Lists. Work with Product Properties and view a Product Hierarchy. Create Quotes and add Products. Work with the Sales Order Process to convert Quotes to Orders and Invoices. Fulfill Orders and manage Invoice payments. Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365. Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365. Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365. This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365. Introduction Sales Order Process Scenarios An Introduction to Sales in Dynamics 365 The Dynamics 365 Platform Dynamics 365 Sales Fundamentals Security Considerations Where to get Help Further Reading and Resources Lead Management The Lead Management Process Working with Lead Records Working with the Lead Form Lead Assignment Leads and Activities Qualifying a Lead Disqualifying a Lead Opportunities Management Introduction to Opportunities The Opportunity Views The Opportunity Form Opportunity Sales Process Closing an Opportunity Resolution Activities Products Introduction to the Product Catalog Adding Products Configuring Unit Groups Price Lists and Price List Items Quotes, Orders and Invoices Introduction to Order Processing Adding Products to an Opportunity Working with Quotes Working with Orders Working with Invoices Sales Analysis Introduction to Sales Analysis in Dynamics 365 The Sales Reports The Reporting Wizard Working with Sales Charts Working with Sales Dashboards Working with Sales Goals and Metrics

Duration 2 Days 12 CPD hours Overview #NAME? A course that teaches the core Adobe Captivate skills needed to create eLearning courses. 1 - EXPLORING CAPTIVATE Explore a Finished Captivate Project Zoom and Magnify Navigate a Project Explore and Reset the Workspace Preview the Entire Project 2 - NEW PROJECTS & SOFT SKILLS ELEARNING Create a Blank Project Add Images to Placeholders Import Images Use a Smart Shape as a Button Disable Click Sounds 3 - SCREEN RECORDINGS Rehearse a Script Review Recording Settings Review Recording Modes Record Using Multiple Modes Record a Custom Simulation Record a Demonstration that Pans Manually Record the Screen 4 - VIDEO DEMOS Record a Video Demo Add a Video Zoom Add a Video Pan Smooth a Mouse Path and Show Visual Clicks Split a Video Trim a Video Insert a Video Project into a Standard Project Publish a Video Demo 5 - CAPTIONS, STYLES, TIMING, AND ROUND TRIPPING Insert and Edit Text Captions Edit the Default Caption Style Change a Callout Type Used by a Text Caption Control Slide Timing Control Slide Object Timing Check Spelling Align Slide Objects Export Captions to Word Import Captions from Word into Captivate 6 - POINTERS, PATHS, PATHS, BOXES, AND BUTTONS Control Mouse Effects Edit a Mouse Path Clone an Object Style Insert a Highlight Box Insert an Image Button Control Appear After Timing 7 - IMAGES AND VIDEOS Insert, Resize, and Restore an Image Import Images into the Library Resize, Transform, and Align Images Manage Unused Library Assets Create an Image Slideshow Insert a Video Set Video Properties 8 - AUDIO Work with Rollover Captions Import Audio onto a Slide Object Import Background Audio Add a Slide Note Calibrate a Microphone Record Slide Audio Import Audio onto a Slide Edit an Audio File Insert Silence Convert Text-to-Speech 9 - STATES, ANIMATIONS, AND OBJECT EFFECTS Change State Views for a Button Add an Animation to a slide Insert a Text Animation Apply an Effect to a Slide Object Apply a Free Fall Effect to an Object 10 - SOFTWARE SIMULATIONS Hide the Mouse Replace Phrases Insert a Click Box Insert a Text Entry Box 11 - WORKING WITH POWERPOINT Create a Project from a Presentation Edit the Source Presentation Synchronize with Source Rescale a Project 12 - QUIZZING Edit Quizzing Object Styles Set the Quiz Preferences Question Slides Insert Question Slides Edit a Question Slide Compare Submit All to Submit Buttons Insert a Knowledge Check Review a GIFT File Import a GIFT File into a Project Create Question Pools Move Questions to Pools Insert Random Question Slides 13 - PUBLISHING Apply a Skin Edit, Save, and Delete a Skin Name Slides Check Publish Settings and Add a Loading Screen Publish as SWF and PDF Run the HTML5 Tracker Publish as HTML5

Duration 1 Days 6 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview After completing this course, you will be able to: Install and configure the application Identify common sales scenarios Complete a sales cycle Configure product catalog Manage customer records Utilize analytics tools with customer data Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Sales Overview Sales overview Configuring Sales Module summary Working with Opportunities Manage customers Working with opportunities Embedded intelligence Playbooks Integrated sales tools Module summary Quotes to Orders Order processing overview Manage product catalog Create and manage quotes Create and manage orders and invoices Module summary Sales Analytics and Insights Overview Power BI AI for Sales Modules summary Additional course details: Nexus Humans MB-210T01 Dynamics 365 for Customer Engagement for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-210T01 Dynamics 365 for Customer Engagement for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This webinar is part of a series of free, hands-on practical webinars hosted by Cademy on how to get yourself set up to sell spaces, coordinate ticket sales and build online content.  This is webinar will focus on:  The ins & outs of running a live online workshop via Zoom, or any other video meeting service. Setting up an online class on Cademy. How to sell additional add-ons and kits to complement your online class. How to deliver a great online workshops. How to distribute or sell your workshop recordings. There’s no commitment to sign up to anything, and it’s free to join in. So please share with anyone you think might be interested. We're really looking forward to meeting you.

This webinar is part of a series of free, hands-on practical webinars hosted by Cademy on how to get yourself set up to sell spaces, coordinate ticket sales and build online content.  This webinar will focus on: How to record and prepare your course content How to create an on-demand / self-taught course on Cademy How to sell your course How to manage student access to your course There’s no commitment to sign up to anything, and it’s free to join in. So please share with anyone you think might be interested. We're really looking forward to meeting you.

The Birth of the Industrial Revolution in Britain 1707 to 1830   Course Description   Introduction The Industrial Revolution started in Britain in the eighteenth century. A number of factors converged to create the conditions for developments in industry and science. Agricultural improvements created a cadre of wealthy landowners with money to invest. Improved educational opportunities, particularly in Scotland, created a broader set of young people with ideas and ambition. Greater religious freedom allowed individuals of talent to develop businesses. Interest in science and technology blossomed and the birth of the coffee house culture brought people with ideas into the orbit of those with money. But it was not all rosy. The new culture of ideas and experimentation was almost entirely limited to men. A woman’s place was seen to be in the home. At the same time the slave trade flourished providing much of the wealth for investment and, shamefully, Britain was a key facilitator in this odious business – and there were few voices of dissent at the time. And the poor lived short and brutish lives of hard physical work in grim conditions with an inadequate diet and very little healthcare. In this course I am going to take you through the key milestones of the early industrial revolution – in the textile industry, in coal mining and iron production, in civil engineering; in the development of steam power and the birth of the railways.     Course Pre-Requisites There are no course pre-requisites.     What Students will Learn The history of the industrial revolution in Britain from 1707 to 1830 The factors that created the conditions for the industrial revolution Developments in the textile industry in the eighteenth century The development of steam as a source of power The birth of steam locomotion Developments in coal, coke and iron Civil engineering in the eighteenth century Scientific developments in the eighteenth century     Curriculum SS1 The Birth of the Industrial Revolution 6 mins SS2 The Textiles Revolution 13 min SS3 The Birth of the Steam Engine 10 mins SS4 The Age of Steam Locomotion 14 mins SS5 Fuelling the Industrial Revolution 10 mins SS6 The Engineering Revolution 6 mins SS7 The Scientific Revolution 18 mins SS8 Black Lives during the Industrial Revolution 5 mins SS9 The Birth of the Industrial Revolution 2 mins SS10 The Industrial Revolution History Quiz 19 mins   Total time: 1 hour 44 minutes     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in finance processes. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Training for tutors, trainers and assessors in post-16 education

Level 5 Project Management for School Administrator is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Level 5 Project Management for School Administrator and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 8 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations