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This Commercial Management Training has been developed for analysing commercial risk management. This course also will educate you on several management factors which include management of budget, project management, management of loans and debt along with an overview of commercial management. Start learning Commercial Management Training that will give you enough knowledge and skills to build your dream career. About this course This Commercial Management Training helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Commercial Management Training is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Commercial Management Training is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Commercial Management Training related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: An Overview of Commercial Management Module 2: Commercial Risk Management Analysis Module 3: Management of Budget Module 4: Project Management Module 5: Management of Loans and Debt Course Content Commercial Management Fundamentals Module 1: An Overview of Commercial Management 00:14:00 Module 2: Commercial Risk Management Analysis 00:15:00 Module 3: Management of Budget 00:19:00 Module 4: Project Management 00:19:00 Module 5: Management of Loans and Debt 00:13:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Product Overview: Medical Law: Ethics and Principles Course   Welcome to the comprehensive course on 'Medical Law: Ethics and Principles.' This course is designed to provide healthcare professionals, medical students, and anyone interested in medical ethics with a thorough understanding of the legal and ethical frameworks that govern healthcare practice. Through a series of five modules, participants will delve into critical topics essential for navigating the complex landscape of medical law and ethics.   Module 1: Informed Consent Informed consent is the cornerstone of medical ethics and legal practice. In this module, participants will learn about the ethical principles underlying informed consent, the legal requirements for obtaining it, and the challenges healthcare professionals face in ensuring patients truly understand their treatment options. Case studies and interactive discussions will illuminate best practices for obtaining informed consent in various medical scenarios. Module 2: Ethical and Legal Considerations in End-of-Life Care End-of-life care presents unique ethical and legal dilemmas for healthcare providers. This module explores the principles guiding decision-making in end-of-life situations, including the withholding or withdrawing of life-sustaining treatment, palliative care, and physician-assisted dying. Participants will examine landmark legal cases and ethical frameworks to develop a nuanced understanding of the complex issues surrounding end-of-life care. Module 3: Patient Rights and Responsibilities Patients have rights that are protected by law, but they also have responsibilities in their healthcare journey. In this module, participants will explore the legal and ethical dimensions of patient rights, including the right to privacy, confidentiality, autonomy, and access to quality care. Additionally, the course will cover patients' responsibilities in informed decision-making, adherence to treatment plans, and collaboration with healthcare providers. Module 4: Medical Malpractice and Liability Medical malpractice is a significant concern for healthcare providers and patients alike. This module examines the legal principles governing medical malpractice, including the elements of negligence, duty of care, breach of duty, causation, and damages. Participants will analyze case studies and statutes to understand how medical malpractice claims are adjudicated and explore strategies for mitigating liability risks in clinical practice. Module 5: Medical Ethics and Professionalism Professionalism is integral to the practice of medicine and upholding ethical standards. In this final module, participants will explore the core principles of medical ethics, including beneficence, non-maleficence, justice, and respect for autonomy. Through interactive discussions and real-world scenarios, participants will learn how to navigate ethical dilemmas, maintain professionalism in challenging situations, and contribute to a culture of integrity and trust in healthcare.   Throughout the course, participants will engage in a variety of learning activities, including lectures, case studies, group discussions, and interactive exercises. By the end of the program, participants will have acquired a comprehensive understanding of medical law and ethics, empowering them to navigate complex ethical dilemmas and legal challenges with confidence and integrity in their professional practice. Course Curriculum Module 1_ Informed Consent Informed Consent 00:00 Module 2_ Ethical and Legal Considerations in End-of-Life Care Ethical and Legal Considerations in End-of-Life Care 00:00 Module 3_ Patient Rights and Responsibilities Patient Rights and Responsibilities 00:00 Module 4_ Medical Malpractice and Liability Medical Malpractice and Liability 00:00 Module 5_ Medical Ethics and Professionalism Medical Ethics and Professionalism 00:00

***Port Management (Diploma)*** Human proficiency is the most important factor in the efficient operation of port and transportation services. A successful and well-managed port contributes to the economy, therefore, port personnel must have up to date knowledge of all relevant innovations. This Port Management (Diploma) course is designed for professionals who want to expand their knowledge in order to meet their day-to-day challenges. The course will provide you with the knowledge and skills needed to advance professionally in port administration, port and harbour management, and port operations for the global maritime supply chain. This course will allow you to gain a thorough understanding of the role of ports, particularly in international trade and logistic chain, as the "economic engine" of development. Learning Outcomes After completing this Port Management (Diploma) course, learner will be able to: Gain a thorough introduction of port management Understand connecting hub port gateways to the inland infrastructure Understand port management and economic growth Understand port operations Understand port and terminal investment Understand ships' size, ports' size Understand strategic alliances, market positioning, and differentiation Understand key performance indicators as tools of strategic planning and management Understand leadership and teambuilding Understand port authorities and regulatory framework Understand ports as a bridge to maritime and offshore energy activities Understand the future of ports Why Choose Port Management Diploma Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Port Management (Diploma)*** Detailed Course Curriculum Module 1: Introduction Module 2: Connecting Hub Port Gateways to the Inland Infrastructure Module 3: Port Management and Economic Growth Module 4: Port Operations Module 5: Port and Terminal Investment Module 6: Ships' Size, Ports' Size: A New Era Ahead Module 7: Strategic Alliances, Market Positioning, and Differentiation Module 8: Key Performance Indicators as Tools of Strategic Planning and Management Module 9: Leadership and Teambuilding Module 10: Port Authorities and Regulatory Framework Module 11: Ports as a Bridge to Maritime and Offshore Energy Activities Module 12: The Future of Ports Assessment Method After completing each module of the Port Management (Diploma), you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Port Management (Diploma) This Port Management (Diploma) course is ideal for anyone with an interest in ports as well as a desire to make their mark on an exciting, dynamic, and essential global maritime transport industry. Requirements Port Management (Diploma) Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Port Management (Diploma) After completing this course you will have a wide range of options in the industry available to you, including: Port management Port agency Port operation Certificates Certificate of completion Digital certificate - Included

Level 7 Diploma in Management and Leadership Online This Level 7 Diploma in Leadership & Management Course will help you advance your career by providing you with the most up-to-date leadership and management information. The Level 7 Diploma in Leadership & Management Course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. You will learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Level 7 Diploma in Management and Leadership Course. By the end of the Level 7 Diploma in Management and Leadership Course, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Level 7 Diploma in Leadership & Management UK course to learn how to improve your leadership and management skills. Free Courses of this Level 7 Diploma in Management and Leadership Course Course 01: Level 7 Diploma in Leadership and Management Course Course 02: Level 3 Business Administration Course 03: Level 4 Time Management Course Other Benefits of this Level 7 Diploma in Management and Leadership Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Management and Leadership Course] Level 7 Diploma in Management and Leadership Industry Experts Designed this Level 7 Diploma in Leadership & Management course into 10 detailed modules. Course Curriculum of the Level 7 Diploma in Management and Leadership Module 01: Understanding Management and Leadership Module 02: Leadership over Yourself Module 03: Creativity and Innovation Module 04: Leadership and Teambuilding Module 05: Motivation and People Management Module 06: Communication and Leadership Module 07: Presentation, One-to-one Interview and Meeting Management Module 08: Talent Management Module 09: Strategic Leadership Module 10: Stress Management Assessment Method of Level 7 Diploma in Management and Leadership After completing each module of the Level 7 Diploma in Leadership & Management Online UK Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 7 Diploma in Management and Leadership After completing the MCQ/Assignment assessment for this Level 7 Diploma in Leadership & Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 7 Diploma in Management and Leadership This Level 7 Diploma in Management and Leadership Course is for anyone serious about their professional development. This Course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Level 7 Diploma in Leadership & Management UK Course Requirements Level 7 Diploma in Management and Leadership Students who intend to enrol in this Level 7 Diploma in Management and Leadership course must meet the following requirements: Level 7 Diploma in Management and Leadership: Good command of the English language Level 7 Diploma in Management and Leadership: Must be vivacious and self-driven Level 7 Diploma in Management and Leadership: Basic computer knowledge Level 7 Diploma in Management and Leadership: A minimum of 16 years of age is required Career path Level 7 Diploma in Management and Leadership Certificates Certificate of completion Digital certificate - Included

CompTIA A+ 900 Certification is one of our best selling and most popular course. The CompTIA A+ 900 Certification is organised into 55 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 26 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

Overview Become a certified TEFL and TESOL teacher with this accredited course and learn how to teach English as a second language. This specially designed TEFL and TESOL Teacher Essentials course is CPD accredited and Bite-size modules will teach you what you need to become a language trainer within the shortest period of time. The TEFL and TESOL Teacher Essentials course will guide learners on how to teach English pronunciation, basic grammar, reading and writing to the students who do not use English as their primary language. You can do the course at your own pace and a professional certificate will be provided as soon as you are done. Besides, it will add 10 CPD points to your CV. The essentials of classroom management will also be discussed, from lesson planning to goal-setting and task-based learning. Through practical and theoretical training, you will be introduced to a range of language teaching methodologies and models that have influenced modern teaching practices, including learning how to use digital tools for creating dynamic and engaging lessons. All the lessons of this TEFL and TESOL Teacher Essentials course have been designed in such a way that anyone with no prior knowledge on the subject can easily dive into them. Get qualified in no time and kickstart your career. What You Will Learn The role, skills and responsibilities of a Language Teacher Fundamentals of pronunciation, phonetics and sentence structure Tips for teaching English language Teaching models that have influenced current teaching practices How to plan lessons and learning activities in a classroom setting How to set learning goals and objectives for your pupils Digital tools for teaching in a modern classroom environment Skills You Will Gain Classroom management Lesson planning Excellent language skills Knowledge of teaching methodologies Pupil motivation Organisation Who Is This Course For This TEFL and TESOL Teacher Essentials course is ideal for anyone who wants to: Gain a formal, accredited qualification to fast track their career Learn more about the role of a language teacher Test their skills and knowledge to become a more competent professional Use their love of languages to earn some extra income Career Path Become a language teacher and teach in a classroom environment or at students' homes. Career Opportunities in this field include the following: TEFL Teacher TESOL Teacher English pronunciation Instructor SEN Teacher Language Tutor Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Professional Development Certificate for TEFL Teachers Professional Development and Employment 00:27:00 Advanced Course on Linguistics for TEFL Teachers Linguistics 00:45:00 Language Teaching Methodologies for TESOL Teachers Language Teaching Methodologies 00:23:00 English Pronunciation Course for TESOL Teachers English Pronunciation 00:30:00 Essentials of Teaching for TESOL Teachers Teaching Grammar and Vocabulary 00:33:00 Teaching Receptive Skills Reading 00:16:00 Teaching Productive Skills Writing 00:13:00 Teaching Receptive Skills Listening 00:14:00 Teaching Productive Skills Speaking 00:14:00 Lesson Planning and Creating Materials 00:28:00 Classroom Management and Student Motivation 00:30:00 Teaching English Situational Approach 00:35:00

Overview With the ever-increasing demand for Make money online in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Make money online may be. Learning about Make money online or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Make money online . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Make money online is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Make money online course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Make money online course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Make money online course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Make money online , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Make money online , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Make money online , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Make money online course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1_ Getting Started as an Affiliate Getting Started as an Affiliate 00:00 Module 2_ How to Choose a Product to Promote How to Choose a Product to Promote 00:00 Module 3_ Your Hoplink Your Hoplink 00:00 Module 4_ How to Market an Affiliate Product using a Website How to Market an Affiliate Product using a Website 00:00 Module 5_ How will People find your Site How will People find your Site 00:00

Overview With the ever-increasing demand for Make Money Online in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Make Money Online may be. Learning about Make Money Online or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Make Money Online . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Make Money Online is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Make Money Online course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Make Money Online course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Make Money Online course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Make Money Online , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Make Money Online , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Make Money Online , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Make Money Online course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1_ Getting Started as an Affiliate Getting Started as an Affiliate 00:00 Module 2_ How to Choose a Product to Promote How to Choose a Product to Promote 00:00 Module 3_ Your Hoplink Your Hoplink 00:00 Module 4_ How to Market an Affiliate Product using a Website How to Market an Affiliate Product using a Website 00:00 Module 5_ How will People find your Site How will People find your Site 00:00

🚀 Unleash Your Infinite Potential with 'Unlocking the Corners of Your Mind with Creativity Training' Online Course! 🚀   Are you ready to embark on a transformative journey that will unlock the hidden treasures of your mind? Introducing our groundbreaking online course designed to unleash your creativity and tap into the limitless possibilities within you!   🌈 Unlock the Power of Your Imagination: Immerse yourself in a world of boundless creativity as you discover techniques to awaken and nurture your imagination. Break free from mental constraints and open up new realms of innovative thinking.   🎨 Ignite Your Creative Spark: Say goodbye to creative blocks! Learn proven strategies to reignite your creative spark, whether you're an artist, entrepreneur, or simply someone yearning to infuse more innovation into your life.   💡 Master Creative Problem Solving: Transform challenges into opportunities! Equip yourself with the tools to approach problems from fresh perspectives, fostering a mindset that turns obstacles into stepping stones toward success.   🌐 Navigate the Creative Process: Gain insight into the creative process and learn how to navigate its twists and turns. From ideation to execution, you'll develop a roadmap to bring your creative visions to life with clarity and purpose.   🚀 Course Highlights: Engaging Video Lessons: Dive into captivating lessons led by industry experts. Interactive Exercises: Apply newfound knowledge through hands-on activities. Peer Collaboration: Connect with a vibrant community of like-minded individuals. Personalized Feedback: Receive constructive input to enhance your creative journey.   🎁 Exclusive Bonus: Enroll now to receive a bonus toolkit filled with resources, exercises, and inspiration to keep your creative juices flowing long after the course concludes.   🌟 Why Choose 'Unlocking the Corners of Your Mind with Creativity Training'? Proven Strategies: Based on the latest research in neuroscience and creativity. Flexible Learning: Access lessons anytime, anywhere, at your own pace. Lifetime Access: Revisit the course content whenever you need a creative boost.   🔓 Unlock Your Full Creative Potential Today! Don't let your ideas remain dormant. Seize this opportunity to unlock the corners of your mind and witness the transformation that creativity can bring to every aspect of your life.   Embark on a path of self-discovery and creativity. Join 'Unlocking the Corners of Your Mind with Creativity Training' today! Your boundless potential awaits. 🚀✨ Course Curriculum

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00