21990 Education courses delivered Online

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Child Neglect Awareness Training Did you know? In the UK, child neglect remains a pressing concern, with over 470,000 children estimated to be affected annually. Our Child Neglect Awareness Training course offers vital insights into recognizing and preventing neglect, equipping you to make a real difference. This child neglect awareness training course will empower you to safeguard vulnerable children effectively, from understanding the types and causes of neglect to navigating legislative frameworks. Child Neglect Awareness Training Course Highlights: Types of Child Neglect: Explore physical, educational, emotional, and medical neglect. Understand how each form impacts a child's well-being. Why Child Neglect Occurs: Child Neglect Awareness Training will uncover the underlying reasons-domestic violence, substance abuse, untreated mental illness, and parenting challenges. Detecting Signs: Learn to identify physical cues, such as neonatal drug toxicology, weight-related issues in infants, and developmental lags. Risk Factors: Learn about disability, behaviour problems, social aggression, and attention issues as risk factors for neglect. Impact on Children From Neglecting: Understand the long-term consequences-depression, PTSD, memory impairments, panic disorder, and ADHD. Assessment Skills: Develop a reasoned approach to assessing child neglect cases. Legal Framework: Familiarise yourself with UK laws, including the Children Act 1989, Children Act 2004, Equality Act 2010, Human Rights Act 1998, and more. Prevention Strategies: Acquire knowledge about primary, secondary, and tertiary prevention methods to combat child negligence. Enrol in our Child Neglect Awareness Training course to empower yourself with the knowledge and skills to recognize, prevent, and address child neglect effectively. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Child Neglect Introduction to Child Neglect 00:28:00 Module 02: Signs of Child Neglect Signs of Child Neglect 00:51:00 Module 03: Risk Factors for Neglect Risk Factors for Neglect 00:40:00 Module 04: The impact of Child Neglect The impact of Child Neglect 00:38:00 Module 05: Child Neglect Cases Child Neglect Cases 00:43:00 Module 06: Legislation Surrounding Child Neglect Legislation Surrounding Child Neglect 00:36:00 Module 07: Responding to and Reporting Child Neglect Responding to and Reporting Child Neglect 00:47:00 Module 08: Prevent Child Negligence Prevent Child Negligence 00:36:00

About Course Ethical behaviour brings significant benefits to businesses such as attracting employees, customers and investors. But failure to manage it properly can create huge challenges. Suppose every employee knows the difference between correct or incorrect choices and how to handle various ethical dilemmas. This knowledge is likely to produce a work environment where moral transgressors are held accountable for their actions, ultimately building a healthier workplace for all involved. The course explores topics such as Ethical Decision-Making, Ethical culture in organizations, and Corporate Social Responsibilities .These provide practical information to help employees understand business issues and equip them with practical skills for success. Ethics will be formally defined, and the presenter will discuss the sources of ethical dilemmas and the stakeholder's importance when addressing a problem. Enrol now and strengthen yourself against Unethical practices in Business. What Will You Learn? Define 'Ethics' Ethical models and philosophical frameworks for clear decision making. The correct use and protection of Big Data within your company . The ethical issues of Digital Marketing in business and how you can integrate it safely and morally. How to implement ethical principles during crisis events. Course Content Introduction to Business Ethics Introduction to Business Ethics Ethical Decision-Making Ethical Decision-Making Ethical Culture in Organizations Ethical Culture in Organizations Business Ethics in the Digital Age Business Ethics in the Digital Age Corporate Social Responsibility Corporate Social Responsibility Conclusion Conclusion A course by Xpert Learning RequirementsNo specific requirements. Audience Business Professionals Audience Business Professionals

About Course Unleash the Power of TikTok Marketing: Master the Art of Engaging Audiences and Driving Business Growth Harness the captivating potential of TikTok, the world's fastest-growing social media platform, to elevate your marketing strategies and achieve remarkable results. Learning Outcomes/Course Objectives: Understand the TikTok ecosystem: Delve into the intricacies of the TikTok platform, including its unique features, audience demographics, and user engagement patterns. Craft compelling TikTok content: Master the art of creating captivating videos that resonate with your target audience, utilizing TikTok's trending trends, challenges, and creative tools. Build a thriving TikTok community: Learn effective strategies to attract, engage, and grow your TikTok following, transforming casual viewers into loyal brand advocates. Leverage TikTok analytics: Gain insights into your TikTok performance using data-driven analytics, enabling you to optimize your content strategy and maximize campaign effectiveness. Integrate TikTok into your marketing mix: Seamlessly integrate TikTok into your overall marketing strategy, amplifying your brand's presence and driving measurable business outcomes. Target Audience: Business owners: Entrepreneurs and established business leaders seeking to expand their reach and connect with a wider audience on TikTok. Marketing professionals: Marketers eager to tap into TikTok's immense potential to enhance their brand awareness, generate leads, and drive sales. Content creators: Aspiring and experienced content creators seeking to master TikTok's unique format and create viral content that resonates with viewers. Anyone interested in social media marketing: Individuals passionate about exploring the latest social media trends and leveraging TikTok for personal or professional endeavors. Requirements: A TikTok account: Create a TikTok account to actively participate in the platform and apply the course learnings. Basic knowledge of social media marketing: Familiarity with social media marketing principles and best practices will enhance your understanding of TikTok marketing strategies. Enthusiasm and willingness to learn: An open mind and a willingness to experiment with TikTok's creative tools will fuel your success in this dynamic platform. Enroll today and embark on a journey to TikTok marketing mastery! What Will You Learn? Understand the TikTok ecosystem: Delve into the intricacies of the TikTok platform, including its unique features, audience demographics, and user engagement patterns. Craft compelling TikTok content: Master the art of creating captivating videos that resonate with your target audience, utilizing TikTok's trending trends, challenges, and creative tools. Build a thriving TikTok community: Learn effective strategies to attract, engage, and grow your TikTok following, transforming casual viewers into loyal brand advocates. Leverage TikTok analytics: Gain insights into your TikTok performance using data-driven analytics, enabling you to optimize your content strategy and maximize campaign effectiveness. Integrate TikTok into your marketing mix: Seamlessly integrate TikTok into your overall marketing strategy, amplifying your brand's presence and driving measurable business outcomes. Course Content Tiktok Marketing Introduction Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Conclusion A course by eTrain Course Provider RequirementsA TikTok account: Create a TikTok account to actively participate in the platform and apply the course learnings.Basic knowledge of social media marketing: Familiarity with social media marketing principles and best practices will enhance your understanding of TikTok marketing strategies.Enthusiasm and willingness to learn: An open mind and a willingness to experiment with TikTok's creative tools will fuel your success in this dynamic platform. Audience Business owners Marketing professionals Content creators Anyone interested in social media marketing Audience Business owners Marketing professionals Content creators Anyone interested in social media marketing

About Course Learn the Fundamental Principles of Copywriting and Start Writing Effective Promotional Pieces In this practical course, you will learn the fundamental principles of copywriting, including: Features versus benefits: How to turn product features into benefits that resonate with your target audience Headlines and leads: How to write strong headlines and leads that capture attention and make people want to read more Dramatization of differences: How to use language to emphasize the unique selling points of your product or service Credibility builders: How to establish your expertise and credibility as a writer Social proof: How to use testimonials and other forms of social proof to persuade people to buy Offers and tone: How to craft irresistible offers and write in a tone that appeals to your target audience You will also get the opportunity to complete three real-life writing assignments and compare your work to that of others. This will give you valuable feedback and help you improve your copywriting skills. By the end of this course, you will be able to: Write effective promotional pieces that generate leads and sales Communicate the unique selling points of your product or service Persuade people to take action Write in a tone that What Will You Learn? Through hands-on practice, know how to turn words into money Analyze any persuasion challenge so as to identify the factors that will move readers to action Include all the necessary elements in either the simplest, shortest marketing piece and more complicated ones Differentiate an offering from the competition Capture a reader's attention, explain what's on offer and clinch the deal Gain confidence from a start-to-finish overview of effective copywriting Course Content Introduction Introduction The What and The So What The Importance of 'What' 6 Ways to Clarify the 'What' Benefits - the 'So What' Capture Attention The Top 8 Types of Headlines 8 Leads That Set the Hook Differentiate and Dramatize Differentiate from the Competition 10 Ways to Dramatize Differences Now You Try #1 Credibility and Proof Credibility Builders The Top 5 Types of Social Proof Credibility Killers Offers What Is an Offer? Elements of Offers Now You Try #2 Putting it All Together Tone Formatting Copy Now You Try #3 Conclusion Conclusion A course by Marcia Yudkin Marketing Coach, Introvert Advocate RequirementsSuitable for absolute beginnersGood review and practice for those with some experience Audience Anyone seeking a practical (and potentially lucrative) new writing skill Employees told to write a website, sales letter or ad who aren't sure how Aspiring freelancers wanting a solid foundation for success Managers or business owners who need to know how to assess the work of copywriters they hire Audience Anyone seeking a practical (and potentially lucrative) new writing skill Employees told to write a website, sales letter or ad who aren't sure how Aspiring freelancers wanting a solid foundation for success Managers or business owners who need to know how to assess the work of copywriters they hire

A course by Sekhar Metla IT Industry Expert RequirementsNo programming experience needed. You will learn everything you need to knowNo software is required in advance of the course (all software used in the course is free)No pre-knowledge is required - you will learn from basic Audience Beginner PHP coding, MySQL and JavaScript developers curious about web development Anyone who wants to generate new income streams Anyone who wants to build websites Anyone who wants to become financially independent Anyone who wants to start their own business or become freelance Anyone who wants to become a Full stack web developer Audience Beginner PHP coding, MySQL and JavaScript developers curious about web development Anyone who wants to generate new income streams Anyone who wants to build websites Anyone who wants to become financially independent Anyone who wants to start their own business or become freelance Anyone who wants to become a Full stack web developer

Dive into the mesmerising world of art from a managerial vantage point with our bespoke Arts Management course. The art sector, bursting with creativity and passion, demands a structured and strategic approach to thrive. This course provides a tapestry of skills, intertwining the beauty of art with the precision of management. Whether it's navigating the financial intricacies or leading dynamic art projects, equip yourself with the tools to be at the forefront of cultural innovation. Learning Outcomes Gain a comprehensive understanding of the core principles of arts management. Develop expertise in financial planning and fundraising tailored for the arts sector. Master marketing strategies specific to promoting artistic endeavours. Understand leadership dynamics, fostering entrepreneurship within the arts community. Explore the global landscape of arts, understanding cultural policies and international opportunities. Why choose this Arts Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Arts Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Arts Management course for? Aspiring arts administrators and managers. Artists looking to gain managerial proficiency. Individuals aiming to delve into cultural policy-making. Entrepreneurs wishing to innovate in the arts sector. Professionals seeking global opportunities in arts management. Career path Arts Administrator: £22,000 - £40,000 Gallery Manager: £25,000 - £50,000 Cultural Policy Analyst: £28,000 - £55,000 Arts Marketing Director: £30,000 - £60,000 Fundraising Manager for Arts: £27,000 - £53,000 Arts Organisation Leader: £35,000 - £70,000 Prerequisites This Arts Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Arts Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Arts Management Introduction to Arts Management 00:17:00 Module 02: Planning in Arts Management Planning in Arts Management 00:22:00 Module 03: Financial Management in Arts Financial Management in Arts 00:22:00 Module 04: Fundraising in Arts Management Fundraising in Arts Management 00:21:00 Module 05: Marketing in Arts Marketing in Arts 00:20:00 Module 06: Organisational Perspectives Organisational Perspectives 00:14:00 Module 07: Leadership and Entrepreneurship Leadership and Entrepreneurship 00:15:00 Module 08: Cultural Policy Cultural Policy 00:14:00 Module 09: Globalisation and Internationalisation in Arts Management Globalisation and Internationalisation in Arts Management 00:12:00 Module 10: Career in Arts Management Career in Arts Management 00:15:00 Assignment Assignment - Arts Management 00:00:00

Embarking on the 'International Development Studies Course' is akin to embarking on a grand journey through the intricate maze of global progression. At its core, this course provides a comprehensive dissection of the myriad concepts that constitute the realm of international development. From the foundational theories that underpin development to the influential actors, economic strategies, social dimensions, and the ever-crucial element of environmental sustainability, every module is meticulously curated. Furthermore, the course doesn't shy away from exploring the multifaceted relationship between globalisation, ethical considerations, and the pressing issue of inequality. Learning Outcomes Comprehend the fundamental theories and concepts that drive international development. Identify key players and institutions influencing global developmental trajectories. Evaluate economic strategies and their implications in the global developmental context. Understand the social, political, and governance aspects pivotal to development agendas. Analyse the implications of globalisation, ethical dilemmas, and disparities in the world of development. Why buy this International Development Studies Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this International Development Studies Course for? Individuals keen on understanding global growth paradigms and their complexities. Those with an academic or professional interest in economics, politics, and social studies. Aspiring researchers and academics focused on development studies. Policy makers and strategists aiming to influence global developmental agendas. Environmental enthusiasts wishing to understand sustainability within the developmental framework. Career path Development Researcher: £30,000 - £45,000 Policy Analyst: £35,000 - £50,000 Sustainability Advisor: £40,000 - £60,000 Globalisation Specialist: £45,000 - £65,000 Governance Consultant: £50,000 - £70,000 International Development Consultant: £55,000 - £75,000 Prerequisites This International Development Studies Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Understanding Development Concepts Understanding Development Concepts 00:20:00 Module 02: Actors and Institutions in International Development Actors and Institutions in International Development 00:22:00 Module 03: Economic Approaches to Development Economic Approaches to Development 00:19:00 Module 04: Social Dimensions of Development Social Dimensions of Development 00:20:00 Module 05: Political and Governance Perspectives Political and Governance Perspectives 00:21:00 Module 06: Environmental Sustainability and Development Environmental Sustainability and Development 00:22:00 Module 07: Globalisation, Inequality, and Development Ethics Globalisation, Inequality, and Development Ethics 00:22:00

Dive deep into the intricate realms of 'Organisation & People Management'. This course serves as a guide to navigating the multifaceted aspects of organisational dynamics, from understanding the architecture of varying organisational structures to decoding the silent but powerful influences of workplace culture. The curriculum unveils the science behind leadership theories and highlights the positives of adaptable work methodologies. Moreover, it delves into the essential strategies that drive successful people management, ensuring teams work in harmony, productivity soars, and businesses thrive. Learning Outcomes Comprehend the fundamentals and variations of organisational structures. Understand the significance and influences of organisational culture. Recognise the factors determining workplace attitudes, knowledge, and skills. Gain insights into leadership theories and their application in diverse settings. Learn the advantages of flexible working methods and their impact on productivity. Why buy this Organisation & People Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Organisation & People Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Organisation & People Management for? Aspiring managers aiming to steer their teams towards success. Business students keen on mastering organisational dynamics. Team leaders aiming to foster a collaborative and adaptive environment. Entrepreneurs wanting to instil positive organisational culture. HR professionals looking to enhance their people management strategies. Prerequisites This Organisation & People Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Organisation & People Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Organisational Development Specialist: £45,000 - £60,000 People Manager: £40,000 - £55,000 Human Resources Strategist: £50,000 - £65,000 Leadership Consultant: £60,000 - £75,000 Workplace Culture Analyst: £35,000 - £50,000 Flexible Working Advisor: £40,000 - £57,000 Course Curriculum Module 01: Organisational Structures Organisational Structures 00:19:00 Module 02: Organisational Culture Organisational Culture 00:16:00 Module 03: Workplace Attitudes, Knowledge, Skills, and Experiences Workplace Attitudes, Knowledge, Skills, and Experiences 00:15:00 Module 04: Leadership Contingency and Behavioural Theory Leadership Contingency and Behavioural Theory 00:16:00 Module 05: Benefits of Flexible Working Practices Benefits of Flexible Working Practices 00:16:00 Module 06: People Management Strategies People Management Strategies 00:16:00