20679 Education courses in Rosyth delivered On Demand

Falls can happen to anyone, but the consequences can be serious, particularly for vulnerable individuals. Our Falls Prevention Basics Course offers a solid foundation for understanding why falls occur and how simple yet effective strategies can reduce risks. Whether you are supporting others or simply aiming to sharpen your knowledge, this course equips you with the insight needed to spot hazards and create safer environments with confidence. Designed with everyday relevance in mind, this course unpacks essential theories, explores common risk factors, and highlights preventive measures in a clear and straightforward manner. It is perfect for anyone seeking to enhance safety awareness without wading through jargon. Engage with easy-to-follow modules at your own pace and leave with the knowledge that could make a real difference in daily life. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Falls Prevention Awareness Module 2: Risk Factors Module 3: Signs and Symptoms Module 4: Diagnosis and Treatment Module 5: Falls Risk Assessment Module 6: Preventive Strategies Learning Outcomes: Identify key factors contributing to falls for effective risk mitigation. Recognize early signs and symptoms, facilitating timely interventions. Understand diverse preventive strategies tailored to individual needs. Develop skills in comprehensive falls risk assessment for personalised care. Apply diagnostic insights to inform appropriate treatment measures. Contribute to a safer community by implementing proactive falls prevention measures. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Caregivers and support staff Fitness and wellness enthusiasts Community health workers Occupational health and safety officers Rehabilitation specialists Social workers Individuals seeking to enhance their health knowledge Career path Healthcare Assistant Community Support Worker Occupational Therapist Social Services Officer Rehabilitation Coordinator Health and Safety Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you need to learn more about workplace management and be an expert in it? If you are searching to learn about management to practice it in your organisation, this course will help you to become a management expert. Description: Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed.  Who is the course for? Professionals who are in need of management skills. People who have an interest in knowing workplace management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Workplace Management: Civility is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Senior Manager Team Leader. Level 2 Certificate in Workplace Management: Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Final Exam Final Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Cleaning: Cleaning Training Online Our Cleaning Training Course is developed to deliver comprehensive knowledge and skills for anyone looking to excel in the cleaning industry. Our program covers everything from fundamental cleaning techniques to advanced cleaning processes. The Cleaning Training Course will teach you how to use different cleaning equipment, products and chemicals. This Cleaning Training Course will guide you in providing efficient and effective cleaning services. Our professional trainers have years of industry experience and will provide personalized activity. Ensure you have the knowledge and confidence to start your cleaning career or improve your skills. Benefits of the Cleaning Training Course include: Advanced earning potential Improved career opportunities More satisfactory cleaning results Enhanced customer happiness So, enrol in our Cleaning Training Course today and take your cleaning skills to the pro level! Main Course: Level 5 British Cleaning Certificate Free Courses Course 01: Level 2 Fire Safety Course 02: Health and Safety in the Workplace Special Offers of this Cleaning: Cleaning Training Course: This Cleaning: Cleaning Training Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: Cleaning Training Course Instant access to this Cleaning: Cleaning Training Course 24/7 Support Available to this Cleaning: Cleaning Training Course [ Note: Free PDF certificate as soon as completing the Cleaning: Cleaning Training Course] Cleaning: Cleaning Training Online Transform your career with our Level 5 British Cleaning course! This advanced cleaning course dives into the latest cleaning techniques, ensuring you master every aspect of professional cleaning. Gain expertise in advanced cleaning methods and elevate your cleaning skills with our comprehensive cleaning training. Enroll in the Level 5 British Cleaning course today and become a cleaning industry leader! This British Cleaning course consists of detailed 16 modules. Course Curriculum of Cleaning: Cleaning Training Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Cleaning: Cleaning Training course. Who is this course for? Cleaning: Cleaning Training Online This Cleaning: Cleaning Training Course is ideal for anyone looking to start a career in the cleaning sector. This includes the following: - Domestic Cleaner, Cleaning Supervisor, Hotel Cleaner, Office Cleaner, School Cleaner, Hospital Cleaner, Cleaning Business Owner. Requirements Cleaning: Cleaning Training Online To enrol in this Cleaning: Cleaning Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Cleaning: Cleaning Training Course. Be energetic and self-motivated to complete our Cleaning: Cleaning Training Course. Basic computer Skill is required to complete our Cleaning: Cleaning Training Course. If you want to enrol in our Cleaning: Cleaning Training Course, you must be at least 15 years old. Career path Cleaning: Cleaning Training Online This Cleaning: Cleaning Training Course will lead to a variety of career opportunities, some of which are listed below: - Cleaner: £9.00 per hour, Custodian: £12.00 per hour, Housekeeper: £12.00 per hour, Janitor: £10.00 per hour.

Youth workers plan, organise and supervise community programs for young people. It enables young people to naturally develop their voice, influence, and place in society, allowing them to reach their full potential. Young people need to develop strong interpersonal and social skills. This Level 2 Youth Work Certificate course will teach you how to organise youth work and youth engagement activities. The fundamentals of outdoor management and the skills and responsibilities of youth workers will be discussed. In addition, you will learn how to plan, organise, and supervise community programs aimed at young people. You will be introduced to various methodologies and models that have influenced modern youth work practices through both practical and theoretical training. This Level 2 Youth Work Certificate course's lessons have been designed so that anyone with no prior knowledge of the subject can easily dive into them. So enrol now and successfully start your career. Why choose this Level 2 Youth Work Certificate course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. >> Main Course: Level 2 Youth Work Certificate >> Free Courses*** Course 01: Social Worker Course 02: Adults Support Worker Course 03: Mental Health Support Worker >> Others benefit Included with This Level 2 Youth Work Certificate Course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 2 Youth Work Certificate Course] Learning Objectives After completing this Level 2 Youth Work Certificate course, the learner will be able to: Understand the fundamentals of youth work. Recognise who are youth workers. Know the role and approaches of youth workers. Explain the ethical conduct and principles in youth work. Describe the social change in youth development work. Know the National Youth Agency (NYA). Explain youth work according to the EU. Know the mental health of youth workers. Deal with stress. Describe youth justice and social work Course Curriculum >> Level 2 Youth Work Certificate Module 01: Overview to Youth Work Module 02: Youth Workers: Who Are They? Module 03: Role and Approaches of Youth Worker Module 04: Ethical Conduct and Principles in Youth Work Module 05: Career as a Youth Worker (Social Work) Module 06: Social Influences on Youth Worker Module 07: The National Youth Agency (NYA) Module 08: The EU on Youth Work Module 09: Mental Health of Youth Worker Module 10: Dealing with Stress Module 11: Youth Justice and Social Work Assessment Method After completing Level 2 Youth Work Certificate Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification After completing the Level 2 Youth Work Certificate course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? This Level 2 Youth Work Certificate is open to people of all backgrounds. Individuals in related professions can also enrol in this course to refresh or strengthen their skills. In addition, students can take this course to gather professional knowledge besides their study or for the future. Requirements There are no particular requirements for this Level 2 Youth Work Certificate Course because it doesn't call for any specialized training. To enroll in this Level 2 Youth Work Certificate course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated Basic computer Skill You must be at least 15 years old Career path Enrol in the Level 2 Youth Work Certificate course today to learn the skills and knowledge required to work with young people and organise youth activities. Opportunities in this field are: Youth Worker Working within a community organisation PE Teacher Social Worker

Minute taking is a vital administrative skill needed in many offices and organisations today. With increasing demands on time, having accurate records of meetings, discussions and action items is more important than ever. This comprehensive course provides foundation knowledge and practical techniques to write effective minutes quickly. Learn to listen actively, identify key points and structure professional minutes that drive action. Whether you're new to minute taking or want to improve existing skills, this course will build absolute confidence and abilities. With over 200,000 administrative roles in the UK today, employers highly value minute taking skills.  Unleash the power of your pen. Master the art of 'Minute Taking' and transform meetings into springboards for success. Enrol today! You will Learn The Following Things: Craft concise and accurate minutes reflecting key decisions and action points. Master pre-meeting preparation, ensuring you're ready to capture every nuance. Dissect the anatomy of a meeting, identifying crucial turning points and pivotal discussions. Document clear, concise, and easily digestible minutes for all attendees. Employ effective note-taking techniques to keep pace with rapid exchanges. Bolster your confidence, transforming from a passive observer to a meticulous chronicler. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Minute Taking. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Minute Taking course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring administrators and executive assistants seeking to elevate their skills. Project managers and team leaders aim to streamline communication and accountability. Anyone who attends or facilitates regular meetings and desires to optimise their effectiveness. Students prepare for careers in fields like law, business, or government, where meticulous record-keeping is essential. Individuals who recognise the value of clear and concise communication in any professional setting. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Minute Taking course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Executive Assistant - £25K to 35K/year. Project Coordinator - £28K to 40K/year. Meeting Facilitator - £30K to 45K/year. Company Secretary - £35K to 50K/year Legal Minute Taker - £40K to 60K/year. Course Curriculum Minute Taking for PA and Admin Assistants Module 01: Introduction to Minute Writing 00:06:00 Module 02: Preparation for Minute Taking 00:05:00 Module 03: The Meeting Structure 00:04:00 Module 04: Minute Meetings, Decisions and Actions 00:03:00 Module 05: Minute Taking Techniques 00:04:00 Module 06: Building Confidence 00:05:00

Baking & Cake Decorating Diploma Overview  Master the skills to bake cakes that only feast your eyes but create a carnival inside the mouth with our Baking & Cake Decorating Diploma course. This course is perfect for baking enthusiasts who wish to acquire more professional skills. From baking the cakes to decorating, this course will cover the essentials.  In this comprehensive course, you will be able to level up your cake-baking skills. The course will help you learn the secrets of baking the perfect cake. Then, you will develop the skills to use different techniques like piping, glazing and icing for decorating cakes. Also, the course will provide useful techniques and ideas for cake decoration. You will also learn the steps to maintain food hygiene and safety. Along with the baking skills, the course will also educate you on creating your own baking business. So, if you are ready to work on your dream career, enrol today! Course Preview Learning Outcome Familiarise yourself with the basic concepts and ingredients of baking Learn how to work with different types of pastes Understand the techniques of icing, glazing, frosting and more Grasp effective cake decorating techniques Know how to maintain food safety while working Build the competence to start your own cake-decorating business Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient assessment system with instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Baking Frosting and icing Piping and glazing Cake business Who Should Take This Baking & Cake Decorating Diploma Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Baking & Cake Decorating Diploma course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Baking & Cake Decorating Diploma Certification After completing and passing the Baking & Cake Decorating Diploma course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path This exclusive Baking & Cake Decorating Diploma course will equip you with effective skills and abilities and help you explore career paths such as  Baker Chef Caterer Bakery Owner Cake Business Owner Module 01: Basic Concepts of Baking Basic Concepts of Baking 00:16:00 Module 02: Basic Ingredients of Baking Basic Ingredients of Baking 00:34:00 Module 03: Glossary and Equipment Used in Baking Glossary and Equipment Used in Baking 00:34:00 Module 04: Types of Cakes Types of Cakes 00:14:00 Module 05: Baking the Cake Baking the Cake 00:20:00 Module 06: Baking Principles Baking Principles 00:25:00 Module 07: Cake Decorating Recipes Cake Decorating Recipes 00:26:00 Module 08: Cake Decorating Ideas Cake Decorating Ideas 00:21:00 Module 09: Frosting and Icing Frosting and Icing 00:24:00 Module 10: Working with Different Pastes Working with Different Pastes 00:20:00 Module 11: Working with Glazes Working with Glazes 00:28:00 Module 12: How to Stack a Cake How to Stack a Cake 00:21:00 Module 13: Piping and Writing Piping and Writing 00:24:00 Module 14: Health, Safety and Food Hygiene Health, Safety and Food Hygiene 00:20:00 Module 15: Troubleshooting Troubleshooting 00:20:00 Module 16: Cake Decorating Business Cake Decorating Business 00:19:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Visualise stepping into a world filled with the scent of fresh blooms and the opportunity to create beauty every day. This is the magic of floristry. You can turn this compelling vision into reality with our floristry and flower arrangements course. The floristry industry has exciting opportunities to work in retail, event planning, teaching, and more. Our floristry and flower arrangements course provides a comprehensive insight into the intricacies of floral design, from the care and treatment of flowers to creating breathtaking arrangements for various occasions. As you journey through the modules, you will cultivate knowledge, an artistic eye, and a craftsperson's precision. Immerse yourself in the world of floristry and unlock a fulfilling, creative career. This is more than a course; it's your first step towards blossoming in the floristry industry. You Will Learn Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Floristry. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access This course covers everything you must know to stand against the tough competition. The future is truly yours to seize with this Floristry. Enrol today and complete the course to achieve a certificate that can change your career forever. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Floristry course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This floristry and flower arrangements course is ideal for individuals with a passion for flowers and a flair for creativity. Whether you're a hobbyist looking to improve your skills, or someone considering a career in the floristry industry, this floristry and flower arrangements course provides a comprehensive overview and practical knowledge. It's also suitable for experts in the event industry who want to add a new skill set or for anyone wishing to learn the art of floristry to create beautiful arrangements for their homes or special events. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Floristry course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Floristry Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Retail Florist - £15K to £25K/year Wedding Florist - £20K to £30K/year Floral Designer - £18K to £28K/year Wholesale Florist Supplier - £20K to £32K/year Course Curriculum Floristry Introduction to Floristry 00:46:00 Services Provided by Florists 00:21:00 Flowers and Plants 01:08:00 Flower Care and Treatment 00:36:00 Choosing Popular Flowers and Fillers 00:45:00 Elements and Principles of Design 00:54:00 How to Make Floral Arrangements 01:04:00 Making Bouquet, Corsage, Fruit Basket & Basket Garden 00:35:00 Wedding Floristry 00:10:00 Making Funeral Flower Arrangements 00:31:00 Beautiful Floral Designs 00:45:00 Getting a Job in the Floristry Industry 00:30:00 Starting Your Own Floristry Business 00:54:00 Bonus Material: Important Images Used in this Course 00:00:00

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00