Highlights of the Course Course Type: Online Learning Duration: 1 hour 35 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about EMDR therapy Understand the core competencies and principles of EMDR therapy Explore the various areas of EMDR therapy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert EMDR therapist EMDR Therapy Training Course Master the skills you need to propel your career forward in EMDR therapy. This course will equip you with the essential knowledge and skillset that will make you a confident EMDR therapist and take your career to the next level. This comprehensive EMDR therapy course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this EMDR therapy course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective EMDR therapy practice and equip you with the essential skills, confidence and competence to assist you in the EMDR therapy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in EMDR therapy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for EMDR therapist or for people who are aspiring to specialise in EMDR therapy. Enrol in this EMDR therapy course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive EMDR therapy course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this EMDR therapy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This EMDR therapy course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This EMDR therapy course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This EMDR therapy course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Study Plex Subscription Study plex also provides a subscription option that allows you unlimited access to more than 700+ CPD courses for learning. You only need to spend £79 to take advantage of this fantastic offer, and you'll get an unlimited subscription for a full year. Additionally, you can cancel your membership from your account at any time by getting in touch with our friendly and devoted customer care team. Visit our subscriptions page for more details if you're interested. Why you should train with Study Plex? At Study Plex, you will have the chance to build social, technical and personal skills through a combination of extensive subjects tailored according to your interest. Along with receiving comprehensive knowledge and transferable skills, there are even more reasons o be involved with us, which include: Incredible Customer Support: We offer active customer service in the form of live chat, which you can access 24/7 Expert Tutor Support: You'll have access to our devoted and dedicated tutor support with all of our courses whenever you need it. Price Justified by Quality: We ensure that you will have the best experience possible for the price you are paying for the course. Money-back Guarantee: We provide a money-back guarantee if you are not satisfied with the course's quality. There is a 14-day time limit on this option (according to the terms and conditions). Instalment Facility: If your course costs more than £50, you can pay in three instalments using the instalment option. Satisfaction Guarantee: Our courses are designed to meet your demands and expectations by all means. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Basic of EMDR Therapy Course Overview 00:01:00 Download Course Manual 00:00:00 Introduction to EMDR Therapy 00:02:00 Introduction to Emotional and Psychological Trauma 00:05:00 Dual Awareness 00:05:00 Window of Tolerance 00:04:00 Mock Assessment 1 Mock Assessment 1 00:10:00 EMDR Therapy Self-Soothing Exercises Safe Place / Calm Place Exercise 00:13:00 Container Exercise 00:06:00 Resource Figures Creation Exercise 00:03:00 Butterfly Hug Exercise 00:03:00 Step by Step EMDR Therapy EMDR 8-Phase Protocol 00:03:00 Step by Step EMDR Therapy 00:17:00 EMDR Session Sample Videos 00:00:00 Self-EMDR 00:00:00 Mock Assessment 2 Mock Assessment 2 00:10:00 EMDR for PTSD EMDR for PTSD 00:01:00 Final Assessment Assessment - EMDR Therapy Training Course Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Description Arboriculture Diploma Arboriculture is a discipline that deals with the care and management of trees. The Arboriculture Diploma course includes both and everything else consisting of tree culture. The Arboriculture Diploma course is designed to be studied from your home online by Elearncollege. Through this course, you will develop a deep understanding of and the skills required to diagnose and treat disorders in trees, whether they are pest-induced, caused by diseases due to malnutrition and the water source, or if there is some other reason. The Arboriculture Diploma course will also teach you the standard tree surgeries and essential pruning techniques like crown thinning, cleaning, reduction, lifting, renewal, and general branch removal. The diploma course covers all vital elements of tree work that you would require as a professional arborist at the introductory level. The Arboriculture Diploma course aims at individuals employed in the tree work industry who want to add to their knowledge and other activities in their workplace. It is also suitable for people who are looking to enter this industry. It provides a way to higher education in the field. A well-designed, well-thought-out arboriculture education is supposed to cover a broad range of topics. You are learning the basics of the field that are necessary skills to work in the industry first. A solid foundation for knowledge regarding these skills leads to a better comprehension of more advanced skills and concepts and helps learn them. The Arboriculture Diploma course does not deal with just how to cut down trees. In addition, it discusses diseases and pests that threaten the health of trees and how to remove them properly if necessary. An introductory course covering a wide range of topics allows the learners to further specialise in different sub-disciplines within Arboriculture and other related professions. If, for instance, you want to switch from being an arborist to a public garden caretaker, our diploma course in Arboriculture would allow you to do so. Tree removal costs a lot of time and money and is a huge decision. Besides time and financial commitment, it significantly changes the tree's environment. Cool shades are taken away, leading to exposure to hot sunlight. There may be animals who made their tree the home and are rendered homeless, and protection is taken away from flora and fauna of the surroundings, exposing them to frost, strong winds, and other possible hazards. Some species of trees are more hazardous than others. Some drop branches due to badly rotted branches and trunks. This may result in severe damage, mainly if the trees are located near children's playgrounds, buildings, or outdoor living accommodations. These and other risks that trees may bring often validate the removal of parts of a tree or the whole tree. The shadow cast by trees may deprive other plants growing on the same lawn of sunlight, hindering their growth. Tree branches growing over houses shed leaves, block the gutters, and rub on the walls as the wind blows, causing noises and distractions. Wet leaves piling up on the ground can become slippery or smother tinier plants and require raking. Some trees must be removed because their roots damage building foundations, block pipelines, and damage the walls of pavements and other structures. To sustain a career in Arboriculture or to open and keep a business running in the industry, you need to have the skills to perform the job. This industry does not require high qualifications or advanced degrees, but it requires experience and expert knowledge. You need the skills to identify and differentiate hundreds of tree species and can manage and care for them, depending on their kind and where they are growing. What you will learn 1: Introduction 2: All about Trees 3: Leaves and Tree Crowns 4: Roots 5: Growing Trees: New Generation Practices 6: Water and Trees 7: Carbon and Trees 8: Nutrition for trees 9: Trees and other organisms 10: Environmental Challenges Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Aviation Security Diploma Elevate your expertise with the comprehensive online Aviation Security Diploma, a course meticulously crafted to advance your understanding and proficiency in the multifaceted world of aviation security. Pioneering its approach, this diploma opens a wide array of knowledge zones directly related to securing aerial operations and safeguarding critical infrastructures within the aviation sector. The course explores an intricate weave of critical components within aviation security, starting with an immersive introduction that sets a solid foundation for what's ahead. Learners embark on a journey that chronologically explores the evolution of aviation security, illustrating a historical perspective that brings current practices into a sharply focused context. Particularly, the module on the regulatory framework of aviation security unveils the legal and procedural underpinning that guards the skies and associated infrastructures. Comprehensive insights into the rules, regulations, and international protocols form a bulwark of this section, enabling students to understand the global collaborations and regulatory commitments aimed at ensuring secure and safe air travel. Furthermore, the Aviation Security Diploma thoughtfully delves into the robust aspect of airport security infrastructure. From physical checks to advanced technological applications, learners are introduced to the numerous layers of security measures meticulously deployed at airports. The multitude of strategies designed to shield airports from potential threats and vulnerabilities are thoroughly examined, providing a deep-seated knowledge of operational security layers. Security does not solely orbit around ground operations, and this diploma reflects that with an in-depth exploration into security measures within flight operations. Every flight embodies a multitude of moving parts, and ensuring their secure functioning is paramount. Here, learners acquaint themselves with the tactics, protocols, and innovative measures that intertwine to bolster the security of in-flight operations. Pivoting towards an often-underestimated aspect of aviation, the section on cargo and freight security demonstrates the sheer importance of securing logistics and supply chains within the aviation sector. Explore the strategies, technologies, and protocols that guarantee the security of goods transported via air, ensuring a seamless and secure logistical operation across international borders. Strengthening human capital also takes precedence in the Aviation Security Diploma. A special emphasis on security training and education examines the impactful role of skilful, well-trained personnel in elevating the entire security apparatus. It spotlights the numerous training programmes, simulated scenarios, and continuous learning paths that fortify the human aspect of aviation security. Amidst the digital age, cybersecurity in aviation cannot be overlooked. Learners immerse themselves in the advanced cyber threats looming over aviation and delve into strategies that mitigate these digital risks. From securing sensitive data to safeguarding communication networks, this section instils a potent understanding of digital threat landscapes and counteracting measures. Crisis management in aviation security unfolds the practices and strategies used in handling emergency situations. Learners explore the meticulous planning, tactical strategies, and decisive actions that ensure security and safety are never compromised, even when confronted with the unexpected. As the course progresses towards its conclusion, it casts an insightful glance towards the future of aviation security. This section explores upcoming technologies, anticipated challenges, and future frameworks that aim to innovate and reinforce aviation security in the coming decades. Enrich your professional trajectory with the Aviation Security Diploma, unfolding a universe where knowledge meets application, nurturing a secure future for global aviation. This online course propels you into a world where every module is a step towards becoming a catalyst in fortifying the skies and ensuring the secure transit of people and goods across the azure expanses above. What you will learn 1:Introduction to Aviation Security 2:Evolution of Aviation Security 3:Regulatory Framework of Aviation Security 4:Airport Security Infrastructure 5:Security Measures in Flight Operations 6:Cargo and Freight Security 7:Security Training and Education 8:Cybersecurity in Aviation 9:Crisis Management in Aviation Security 10:The Future of Aviation Security Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
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Getting Started The qualification is intended to evolve and remunerate the health and social care workers of today and the future and to keep on bringing recognition and professionalism to the health and social care division. The underlying principle of the course is to ensure a career path for learners who wish to build their care capacities within the health and social care department. The result of the Diploma, an accepted UK qualification, is for the aspirants to have the expertise and the skills needed by organisations worldwide. The qualification will help the students to: Prepare job candidates. Support to carry out roles in the working environment. The level 5 diploma in health and social care qualification offers expertise in related programmes that gives insight, knowledge and understanding, together with the practical skills required in the health and social care sector. In addition to this, it also permits professional development through optional units. The qualification will help to improve the experienced staff and managers of the future in the health and social care division. The qualification provides a standard core of mandatory units that apply to every health and social care setting and lets the students specialise in the optional units. The qualification is also fit for part-time learners in the workplace but yet eligible for full-time learners who can involve informal work placements or part-time employment. The learners can advance into or within employment in the health and social sector, either directly by achieving the awards or following study to a further degree level. Key Benefits This qualification will benefit the learner: To critically analyze, synthesize and summarize information. Reading and using appropriate literature with a complete and critical understanding The ability to think independently and solve problems To apply subject knowledge and understanding to address familiar and unfamiliar problems. To recognize the moral and ethical issues of health and social care practice and research, appreciating the need for ethical standards and professional codes of conduct. Capacity to give a clear and accurate account of a subject, maturely assemble arguments and engage in debate and dialogue with specialists and non-specialists. To develop transferable skills and knowledge. Circumstances, whether within their area of employment, through promotion to a supervisory or management position, or to adapt to changes in the health/social care environment. Upon completing this Level 5 diploma, learners can progress to further professional development through future study or as part of their chosen career. Key Highlights Are you a practising health and social care worker seeking a greater knowledge and understanding of the industry and to support the individual's development into senior positions? Then, Qualifi Level 5 Diploma in Health and Social Care is the ideal starting point for your career journey. The course will forge a career and help the individuals to prepare professional staff and managers of the future in the health and social care sector. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 5 Level Diploma in Health and Social Care can open many career pathways including, but not limited to: Social Care Worker with an estimated average salary of £30,706 per annum Personal Assistant with an estimated average salary of £30,000 per annum Health Care Assistant with an estimated average salary of £44,033 per annum Community Development Worker with an estimated average salary of £36,000 per annum Community Development Manager, with an estimated average salary of £45,000 per annum Health Administrator, with an estimated average salary of £79,900 per annum Charity Officer with an estimated average salary of £55,000 per annum Nursing; with an estimated average salary of £54,500 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications which include real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The Qualifications have been designed to be accessible without artificial barriers restricting access and progression. Entry to the Qualifications will be through a centre interview, and the candidates will be expected to hold the following: Learners who possess Qualifications at Levels 3 and 4; Learners who have work experience at a managerial level and demonstrate ambition with clear career goals; Learners with a first degree in another discipline want to develop their careers in health and social care or business. Progression Learners completing the QUALIFI Level 5 Health and Social Care Diploma allow progress to: The final year of an undergraduate degree or Directly into employment in an associated profession As demonstrated in the course structure, candidates will finish their programme across 2 Trimesters through distance learning or blended learning. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgment, own and take responsibility for decisions and actions, and Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles Underpinning Health and Social Care Reference No : HSC501 Credit : 20 || TQT : 200 This unit intends to build a basic knowledge among the individuals on the values, theories and policies that are implemented in the health and social care sector and understand and reflect on how individuals' unique needs can be identified and responded to. UNIT2- The Management of Quality in Health and Social Care Reference No : HSC502 Credit : 20 || TQT : 200 The unit emphasises on the Effective quality management that is essential for every health and social care sector in terms of providing the best care to the service users. To improve the profitability and productivity of services, it is essential to follow the quality maintenance. UNIT3- Research Project Reference No : HSC503 Credit : 20 || TQT : 200 This unit aims to develop a necessary skill among the learners to explore, critically analyse and to communicate ideas at an advanced level which will lead to their professional development and career growth. UNIT4- Partnership working in Health and Social Care Reference No : HSC504 Credit : 20 || TQT : 200 This unit aims to enable learners to develop Group dynamics, which is a significant factor in any organisations.Partnership working in health and social care brings together separate organisations so that they can benefit from pooled expertise, resources, and power-sharing. The goal of an association is to enhance the efficiency and quality of service provision. UNIT5- Working with Service users with Complex Needs Reference No : HSC505 Credit : 20 || TQT : 200 This unit aims to help learners to understand the health and disability issues and how the health care professionals can deal with it prioritising their care. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
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