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Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Welcome to GLA Tutors, your go-to platform for GCSE English tutoring. At GLA Tutors, we understand the significance of excelling in GCSE English and strive to provide comprehensive and customised support to help students achieve outstanding results. Our team of experienced tutors is well-versed in the AQA examination board's specification for GCSE English. We have meticulously analysed the AQA specification to ensure that our tutoring services align with the curriculum requirements and cover all the essential elements and skills. The AQA GCSE English specification consists of two main components: 1. English Language: - Paper 1: Explorations in Creative Reading and Writing - Paper 2: Writers' Viewpoints and Perspectives - Spoken Language Endorsement 2. English Literature: - Paper 1: Shakespeare and the 19th-century novel - Paper 2: Modern Texts and Poetry Our tutors at GLA Tutors possess a deep understanding of each component and are equipped with the knowledge and resources to provide comprehensive support in all areas. Whether it's analysing texts, honing writing skills, or developing effective communication skills, our tutors are dedicated to helping students excel in their GCSE English exams. We believe in a personalised approach to tutoring. We understand that every student has unique learning needs and preferences. Our tutors tailor their teaching methods to accommodate individual learning styles, ensuring that each student receives the support and guidance they need to succeed. Our tutoring sessions are interactive and engaging. We foster a supportive learning environment where students are encouraged to ask questions, participate in discussions, and develop critical thinking skills. Our tutors employ a range of teaching techniques, including close textual analysis, essay writing practice, and creative writing exercises, to help students master the key skills required for GCSE English. With GLA Tutors, you can be confident that you will receive top-quality tutoring in GCSE English. Our tutors are committed to helping you unlock your full potential, providing guidance, and instilling confidence in your ability to excel in your exams. Join us and let us help you achieve outstanding success in GCSE English. We can provide assistance for everything you need to prepare students for exams, including: past papers, mark schemes and examiners’ reports specimen papers and mark schemes for new courses exemplar student answers with examiner commentaries guidance in planning and writing cohesively high quality revision guides

The Data Protection (GDPR) Foundation Certificate is the course for people who need a formal qualification to demonstrate a clear, concise and generic understanding of the UK General Data Protection Regulation and Data Protection Act 2018, in support of the practical knowledge often acquired in the workplace. It is suitable for the public, private and third sectors and will teach participants essential UK GDPR skills and sufficient knowledge to assist their organisation toward their data protection implementation and UK GDPR accountability requirement. The course is suitable for beginners but anyone with significant data protection knowledge will also get considerable benefit from it. This Foundation Certificate is an internationally recognised qualification, endorsed by TQUK, which is regulated by Ofqual, a UK Government department. Copies of the slides for the course are sent out a few days in advance. As the course covers a lot of ground in a short time we recommend attendees who know nothing about data protection to read through these. Note: This course is delivered live, online, using Zoom. It will be delivered 9.30 - 12.30 and 13.30 - 16.30 approx. Course Content Topics covered include: Background to Data Protection Legislation Scope Essential Definitions The Core of Data ProtectionPrinciplesLegal BasisTransparency/Privacy NoticesRights and Their Management Data Security Obligations and Breach Notification International Transfers (including cloud) Data Processors and ContractsDue Diligence Data Sharing and Joint ControllersAd Hoc and Planned Data Protection by DesignData Protection Impact Assessments Data Protection Officers Accountability and Action Plan The ICO and Enforcement Questions/discussion throughout the course Suitability - Who should attend? Anyone with an interest in data protection or needing a detailed introduction. Anyone involved in supporting data protection compliance in an organisation. Outcome / Qualification etc. Learning Outcomes: Be aware of the importance of data protection legislation and the GDPR Understand the key obligations of the GDPR and DPA Understand the rationale behind a data protection audit and gap analysis Assist with policies and procedures required for data protection compliance and accountability

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Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Cisco integrators, resellers, and partners Network administrators Security administrators Security consultants Systems engineers Technical support personnel Overview After taking this course, you should be able to: Cisco Advanced Malware Protection (AMP) Recognize the key features and concepts of the AMP for Endpoints product Navigate the AMP for Endpoints console interface and perform first-use setup tasks Identify and use the primary analysis features of AMP for Endpoints Use the AMP for Endpoints tools to analyze a compromised host Analyze files and events by using the AMP for Endpoints console and be able to produce threat reports Configure and customize AMP for Endpoints to perform malware detection Create and configure a policy for AMP-protected endpoints Plan, deploy, and troubleshoot an AMP for Endpoints installation Use Cisco Orbital to pull query data from installed AMP for Endpoints connectors. Describe the AMP Representational State Transfer (REST) API and the fundamentals of its use Describe all the features of the Accounts menu for both public and private cloud installations Protecting Against Malware Threats with Cisco AMP for Endpoints (SSFAMP) v6.0 is a 3-day course that shows you how to deploy and use Cisco© AMP for Endpoints, a next-generation endpoint security solution that prevents, detects, and responds to advanced threats. Through expert instruction and hands-on lab exercises, you will learn how to implement and use this powerful solution through a number of step-by-step attack scenarios. You?ll learn how to build and manage a Cisco AMP for Endpoints deployment, create policies for endpoint groups, and deploy connectors. You will also analyze malware detections using the tools available in the AMP for Endpoints console, Cisco Threat Grid, and the Cisco Orbital Advanced Search Tool. The course qualifies for 24 Cisco Continuing Education credits (CE) towards recertification.This class will help you:Learn how to deploy and manage Cisco AMP for EndpointsSucceed in today?s high-demand security operations roles Course Outline This course will cover the following topics: Introducing to Cisco AMP Technologies Introducing AMP for Endpoints Overview and Architecture Navigating the Console Interface Using Cisco AMP for Endpoints Identifying Attacks Analyzing Malware Managing Outbreak Control Creating Endpoint Policies Working with AMP for Endpoint Groups Using Orbital for Endpoint Visibility Introducing AMP REST API Navigating Accounts

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Duration 1 Days 6 CPD hours This course is intended for It is essential information for beginning IT Asset Managers and other IT professionals involved in asset management, resource budgeting, finance, software licensing, contract management and strategic planning. Overview During this course, students learn best practices in Software Asset Management Reducing Risk Increasing Accountability Uncovering Savings Gaining Control of the IT Environment The IAITAM Certified Software Asset Manager (CSAM) Course is a foundational education program that ensures students are able to manage software assets. Students also learn about the ever-changing variables throughout our industry. From software piracy and compliance issues to legislation and organizational challenges, it is necessary to evaluate both the internal and external influences that bring about change in how organizations manage their IT assets. A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management will be a strategic influence in achieving those goals. This course also includes the exam for CSAM certification. Course Outline The Scope of Software Strategic License Management Software Harvesting License Documentation The Right to Audit Proactive vs. Reactive SAM Developing Goals Savings Opportunities ITAM Compliance Audit Letter Examples of License Data Documentation Compliance Enforcement Understanding the EULA Due Diligence for Compliance The Art of Negotiation Ts & Cs Advice ITAM Automation Selecting a Discovery Tool ITAM Repository Hardware & Organizational Impacts Additional course details: Nexus Humans Certified Software Asset Manager (CSAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Software Asset Manager (CSAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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This course is for young learners who: Have completed Level 4. Know how to read, write and speak Greek at a very good level. Understand all the ideas presented in Greek, either spoken or written. Communicate with native speakers Greek without any strain.