Duration 2 Days 12 CPD hours Overview #NAME? A course that teaches the core Adobe Captivate skills needed to create eLearning courses. 1 - EXPLORING CAPTIVATE Explore a Finished Captivate Project Zoom and Magnify Navigate a Project Explore and Reset the Workspace Preview the Entire Project 2 - NEW PROJECTS & SOFT SKILLS ELEARNING Create a Blank Project Add Images to Placeholders Import Images Use a Smart Shape as a Button Disable Click Sounds 3 - SCREEN RECORDINGS Rehearse a Script Review Recording Settings Review Recording Modes Record Using Multiple Modes Record a Custom Simulation Record a Demonstration that Pans Manually Record the Screen 4 - VIDEO DEMOS Record a Video Demo Add a Video Zoom Add a Video Pan Smooth a Mouse Path and Show Visual Clicks Split a Video Trim a Video Insert a Video Project into a Standard Project Publish a Video Demo 5 - CAPTIONS, STYLES, TIMING, AND ROUND TRIPPING Insert and Edit Text Captions Edit the Default Caption Style Change a Callout Type Used by a Text Caption Control Slide Timing Control Slide Object Timing Check Spelling Align Slide Objects Export Captions to Word Import Captions from Word into Captivate 6 - POINTERS, PATHS, PATHS, BOXES, AND BUTTONS Control Mouse Effects Edit a Mouse Path Clone an Object Style Insert a Highlight Box Insert an Image Button Control Appear After Timing 7 - IMAGES AND VIDEOS Insert, Resize, and Restore an Image Import Images into the Library Resize, Transform, and Align Images Manage Unused Library Assets Create an Image Slideshow Insert a Video Set Video Properties 8 - AUDIO Work with Rollover Captions Import Audio onto a Slide Object Import Background Audio Add a Slide Note Calibrate a Microphone Record Slide Audio Import Audio onto a Slide Edit an Audio File Insert Silence Convert Text-to-Speech 9 - STATES, ANIMATIONS, AND OBJECT EFFECTS Change State Views for a Button Add an Animation to a slide Insert a Text Animation Apply an Effect to a Slide Object Apply a Free Fall Effect to an Object 10 - SOFTWARE SIMULATIONS Hide the Mouse Replace Phrases Insert a Click Box Insert a Text Entry Box 11 - WORKING WITH POWERPOINT Create a Project from a Presentation Edit the Source Presentation Synchronize with Source Rescale a Project 12 - QUIZZING Edit Quizzing Object Styles Set the Quiz Preferences Question Slides Insert Question Slides Edit a Question Slide Compare Submit All to Submit Buttons Insert a Knowledge Check Review a GIFT File Import a GIFT File into a Project Create Question Pools Move Questions to Pools Insert Random Question Slides 13 - PUBLISHING Apply a Skin Edit, Save, and Delete a Skin Name Slides Check Publish Settings and Add a Loading Screen Publish as SWF and PDF Run the HTML5 Tracker Publish as HTML5
Duration 2 Days 12 CPD hours Overview - You will learn advanced Adobe Captivate concepts. - You will learn to create highly interactive software simulation and to control the text that appears in the recording?s text captions by editing Captivates text capture templates. - You will create responsive lessons (using Fluid Boxes and Breakpoints) that automatically reflow to fit just about any kind of display including desktops, laptops, tablets, and smart phones. - Learn new features that Captivate now supports; such as, Virtual Reality with 360-degree images and videos along with interactive videos. - Fine-tune your Captivate production skills by leveraging object styles, master slides, themes, and advanced actions. - Engage your learners by adding variables, widgets, and learner interactions (including drag and drop) to your eLearning. - Learn to create object styles, apply them globally, and import and export them. Knock large projects down to size by learning to create branch groups. - Create branching scenarios that allow learners to plot their own path through your course. - You will also learn to create templates. - Ensure your eLearning can be used by people with disabilities by adding such 508-compliant features as accessibility text, keyboard shortcuts, and closed captions. - Enable Captivates reporting features and, along the way, learn about Learning Management Systems, SCORM, SCOs, Manifests, and content packages. A course that teaches the higher-end, more advanced functionality of Adobe Captivate 2019. 1 - INTERACTIVE SOFTWARE SIMULATIONS AND CAPTION PRE-EDITING Rehearse a Script Set Recording Preferences Record a Simulation Edit a Text Capture Template 2 - OBJECT STYLES, PROJECT SHARING, AND BRANCHING Create a New Style Apply an Object Style Globally Export and Import an Object Style Name a Slide Copy/Paste Project Assets Use Buttons to Create a Branch Explore the Branching View Create a Branch Group 3 - VARIABLES AND WIDGETS Add Project Information Insert a System Variable Edit a System Variable Create a User Variable Use a Variable to Gather Learner Data Insert and Format a Widget 4 - INTERACTIVE VIDEOS AND VIRTUAL REALITY Insert an Interactive Video Add Bookmarks Add Slide Overlays Create a Virtual Reality Project Add a Text Hotspot Add an Audio Hotspot Add a Quiz to a Virtual Reality Project 5 - INTERACTIONS Insert a Process Circle Create a Basic Drag and Drop Interaction Manage Drag and Drop Buttons and Write Captions Create a ?Trick? Retry Slide Explore an Advanced Drag and Drop Project Create an Advanced Drag and Drop Interaction Change the States of a Smart Shape Use States to Swap Images 6 - ACCESSIBLE ELEARNING Set Document Information Enable Accessibility Add Accessibility Text to Slides Import Slide Audio Add Shortcut Keys Add Closed Captions Set a Tab Order 7 - ADVANCED ACTIONS Use a Completed Action Name Objects Create a Mask Control Object Visibility Create a Standard Advanced Action, Attach an Action to a Button Group Timeline Objects Create a Variable Create a Conditional Action Create Decision Blocks 8 - PROJECT TEMPLATES AND MASTER SLIDES Work with the Main Master Slide Work with Content Masters Apply a Master to Filmstrip Slides Edit a Master Apply a Theme Create a Custom Theme Review a Template Create a Project Based on a Template Create a Project Template 9 - RESPONSIVE PROJECTS Customize Breakpoints Save a Standard Project As Responsive Insert and Name Fluid Boxes Resize Fluid Boxes Add Content to Fluid Boxes Switch Modes Use the Position Inspector Modify a Single Breakpoint Exclude from View Add a New Breakpoint Position and Link Objects Edit Breakpoint Object Styles 10 - REPORTING RESULTS Set Quiz Reporting Options Create a Manifest File Report a Button Interaction Adjust Slide Object Interaction Preview in SCORM Cloud Publish a Content Package Create an Inquisiq LMS Account Create an LMS Course Attach a Lesson to a Course Test an eLearning Course Additional course details: Nexus Humans Adobe Captivate 2019 - Beyond The Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Adobe Captivate 2019 - Beyond The Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview After completing this course, you will be able to: Install and configure the application Identify common sales scenarios Complete a sales cycle Configure product catalog Manage customer records Utilize analytics tools with customer data Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Sales Overview Sales overview Configuring Sales Module summary Working with Opportunities Manage customers Working with opportunities Embedded intelligence Playbooks Integrated sales tools Module summary Quotes to Orders Order processing overview Manage product catalog Create and manage quotes Create and manage orders and invoices Module summary Sales Analytics and Insights Overview Power BI AI for Sales Modules summary Additional course details: Nexus Humans MB-210T01 Dynamics 365 for Customer Engagement for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-210T01 Dynamics 365 for Customer Engagement for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for business professionals in any functional role who need to participate in Zoom meetings and webinars, and who may also be called on to host Zoom events. Overview In this course, you will participate in and host Zoom meetings to collaborate with others. You will: Use Zoom as a meeting participant. Use Zoom to host meetings. Customize Zoom settings. Manage Zoom contacts. With people transitioning to working remotely, virtual meetings have become the norm and, as a result, the Zoom video conferencing tool is gaining attention and usage. If Zoom has become part of your professional or personal life, this course will help you be a more confident and productive Zoom user. In this course, you will participate in and host Zoom meetings, use Zoom productivity tools such as breakout rooms and contacts, and apply Zoom security and personalization. Using Zoom as a Meeting Participant Topic A: Join a Zoom Meeting Topic B: Participate in a Zoom Meeting Topic C: Collaborate in a Meeting Using Zoom to Host Meetings Topic A: Schedule a Meeting Topic B: Host a Meeting Topic C: Use Breakout Rooms Topic D: Compare Meetings and Webinars Customizing Zoom Topic A: Customize Settings in the Zoom Web Portal Topic B: Customize Zoom Desktop Client Settings Managing Zoom Contacts Topic A: Add Zoom Contacts Topic B: Chat with Zoom Contacts
Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations
Duration 1 Days 6 CPD hours This course is intended for This course is designed for individuals who may need to present information effectively in a professional environment. Overview Define what makes a presentation effective. Plan presentations. Design a presentation framework. Develop the presentation body. Create supporting materials. Prepare for your presentation. Deliver presentations. Conduct a question-and-answer session. Deliver group presentations and virtual presentations. The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites To ensure your success, you will need to have experience writing in a professional context and creating presentations using Microsoft Office PowerPoint. 1. Defining Presentation Effectiveness Identify Qualities of Effective Presentations Evaluate Yourself as a Presenter 2. Planning Presentations Analyze the Audience Establish Your Presentation\'s Objectives 3. Designing the Presentation Create the Presentation Structure Organize the Presentation Body Write the Conclusion First Write the Introduction 4. Developing the Presentation Body Select Evidence Write the Presentation Body Create Visuals 5. Creating Supporting Materials Create a Slide Deck Create Speaker Aids Create Audience Handouts 6. Preparing for Your Presentation Rehearse the Presentation Plan Event Logistics 7. Delivering Presentations Connect with Your Audience Present Powerfully Utilize a Slide Deck Effectively 8. Conducting a Question-and-Answer Session Answer Questions Handle Challenging Questions 9. Presenting in Common Business Scenarios Plan and Deliver a Virtual Presentation Plan and Deliver Group Presentations 10. Key Course Information This course focuses on the skills necessary to prepare and deliver an effective presentation; that being said, the learner will not be creating, delivering, or designing a specific presentation from start to finish in this course (this course only provides the foundational knowledge for doing this work back at the office). This course consists of instructor lecture along with course activities corresponding with the main course objectives. In terms of the course activities, 50% will be discussion based - 25% will be in a group-work format - and 25% will be hands-on/involve a digital tool, such as a PowerPoint or Word file. The intent is for students leaving this course to take the skills learned and apply them to their efforts of creating more effective presentations upon returning to the workplace. Additional course details: Nexus Humans Effective Presentations (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Presentations (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for This is an introductory-level XML training course, designed for those needing an introduction to concepts and technologies associated with XML and its related recommendations. Previous experience or knowledge of HTML is helpful but not essential. Overview This course is an intensive, hands-on introduction to XML, XPath, and XSLT. The course is a balanced mixture of theory and practical labs designed to take students from the basic fundamentals of XML through to the related advanced technologies. The students walk through the different standards in a structured manner to enable them to master the concepts and ideas, which are reinforced in the lab exercises. The course starts with the fundamentals of XML, including coverage of DTDs and XML Schema. It then moves on to the XPath and XSLT standards, and how to use them to transform XML documents into other documents such as HTML documents or other XML documents. This course provides indoctrination in the practical use of W3C standards (including XSL and XML Schema) and of implementing tools and technologies. This course is programming language independent, making it useful for Java, .NET, C++, and any other programming orientation. Graduates will hit the ground running, applying XML to projects at both an architectural as well as a line by line coding level. We can easily adapt this course to industry and client specific needs.In addition to valuable knowledge and working examples, students receive a copy of the 'Xtensil' product. This unique software was developed to assist in implementing, testing, and fielding XML applications. Xtensil is used as both a teaching aid and a straightforward, basic, fully functional XML toolkit that students can use on Windows and Linux platforms. Working in a hands-on learning environment student will learn to: Write well-formed XML documents Model business requirements using XML Handle XML reserved characters Validate an XML document with a DTD and with a Schema Centralize data and markup definition with entities Create DTDs and Schemas using XML tools Generate XML documents from databases Write XSL templates to transform XML documents into HTML Integrate XML, XSL and the DOM to implement a complete solution The Extensible Markup Language (XML) is a standard that is enabling a revolution in web applications and business to business interactions. XML is the basis for Wireless Markup Language (WML), Voice Markup Language (VoiceML), Simple Object Access Protocol (SOAP), Web Services, and numerous industry initiatives such as ACORD (insurance), PXML (proposal/RFP) and OTA (travel). Introduction to XML is a three-day, hands-on course geared for software developers who need to understand what XML is and how to use in with today's systems and architectures. This course covers the topics from tags to architectures. The course is a balanced mixture of theory and practical labs designed to take students from a quick review of the basic fundamentals of XML through to the related advanced technologies. The students walk through the different standards in a structured manner to enable them to master the concepts and ideas, which are reinforced in the lab exercises. The course starts with a quick review of the fundamentals of XML before covering XML Schema in detail. It then moves on to the XPath and XSLT covering advanced topics in both. Finally, XML and Web Services security mechanisms and issues are addressed. XML Content Introduction to XML XML Mechanics XML Structure Namespaces Structure Using Schemas XML Formatting CSS and Rendering XML XSL Transformations XSLT and XPath XPath 2.0 and XSLT 2.0 Overview XSL FO (Formatting Objects) Applying XML XML Interoperability XML Performance Improvements Web Services Overview XML Applications Additional course details: Nexus Humans Introduction to XML (TT4300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to XML (TT4300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain
Duration 3 Days 18 CPD hours Additional course details: Nexus Humans Enterprise Operator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Enterprise Operator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for This course is designed for existing Microsoft SharePoint site users who need to create and manage a SharePoint team site. Overview Upon successful completion of this course, students will be able to create a SharePoint team site and perform basic content management tasks on a single SharePoint site. Students will: Create and configure new sites. Add and configure document libraries. Add and configure lists. Create custom lists and forms. Assign permissions and access rights. Extend SharePoint functionality with web parts. In this course, students will learn how to create, configure, and manage a SharePoint team site so that your team or organization can share information and collaborate effectively. This course is for an on-premise SharePoint environment. 1 - CREATING AND CONFIGURING A NEW SITE Create a New Site Configure the Look and Feel of Your Site 2 - ADDING AND CONFIGURING LIBRARIES Configure a Document Library Configure Document Versioning and Check Out Configure a Content Approval Process 3 - ADDING AND CONFIGURING LISTS Add and Configure an Announcements List Add and Configure a Tasks List Create, Configure, and Integrate Contacts and Calendars 4 - CREATING CUSTOM LISTS AND FORMS Create and Configure Custom Lists Create Custom List Forms 5 - ASSIGNING PERMISSIONS AND ACCESS RIGHTS Share Sites and Set Site Permissions Secure Lists, Libraries, and Documents 6 - EXTENDING SHAREPOINT FUNCTIONALITY WITH WEB PARTS Add and Configure Included Web Parts Add and Configure External Web Parts Additional course details: Nexus Humans Microsoft SharePoint 2016 - Site Owner training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft SharePoint 2016 - Site Owner course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.