Overview Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. Description David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: Envisioning a collectively desired future Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: Solve problems within an organisation in a positive and forward-thinking way. Be more curious and excited about the challenges faced within the business. Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. Approach change in an affirmative mindset. Use questions to create movement and change within the company. Simply apply core communication skills, for overall organisational success Topics covered: What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. The 4D Model: Summary Task – Review of learning and knowledge check. The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. Recall Quiz – A chance to review learning in an engaging way. Summary – Developing actions and key points to take away. Who should attend Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. Requirements for Attendees None.
The IMI Four Wheel Alignment course is 2 1/2 days in duration and is aimed at Technicians involved with carrying out light vehicle wheel alignment. It is advised that candidates should have a minimum of 3 months practical wheel alignment experience but courses of longer duration can be arranged for those people requiring it. Successful candidates will receive an IMI Quality Approved Award in Steering & Wheel alignment. As well as being recognised throughout the Motor Industry, this qualification will also count towards the NTDA tyre Technician Professional Development Scheme’s Licenced Retail Tyre Technician licence. PLEASE NOTE THIS COURSE FOCUSES ON THE FUNDAMENTALS OF WHEEL ALIGNMENT AND NOT ON ANY PARTICULAR TYPE OF WHEEL ALIGNMENT EQUIPMENT. Course Details: Classroom based theory session Workshop practice session Examination and assessment Course Fees £499.00 + VAT Per Candidate *Please contact us for group rates and onsite training Course Content Theoretical Health & Safety Components, functions & Layout of vehicle steering systems Steering angles and how they work together Common faults associated with steering systems 4 wheel alignment Practical Pre-alignment vehicle inspection. Carry out 4 wheel alignment. Carry ou a thrust angle alignment IMI assessment and test A multi-choice theory question paper Two practical assessments, observed by an IMI approved assessor. What’s included Fully qualified and experienced trainer Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880
Emergency First Aid at Work. This 1-day FAA Level 3 Award course offers training for a variety of emergency first aid situations in the workplace. It gives delegates the confidence to deal with any of these safely and efficiently.
The IMI PAC course in Light Vehicle Brake Fitting is 3 days in duration and is aimed at fitters who want to improve their knowledge and skills A minimum of 3 months practical experience is required as this is not an introductory course. An alternative course is available for those with no previous experience, contact us for more details Successful candidates will receive an IMI Professional Achievement Certificate in Light Vehicle Brake Fitting. Course Details: Classroom based theory session Workshop practice session Examination and assessment Course Fees £399.00 + VAT per candidate *Please contact us for group rates Course Content Theoretical Health & Safety Brake types (disc brake & drum brakes) Hydraulic operating systems Brake arrangements Brake valves Brake fluid Servo assistance Introduction to ABS and EPB Practical Brake pad and disc removal and re-fitting Brake drum and shoe removal and re-fitting Manufacturing a brake pipe Bleeding a hydraulic system IMI assessment and test A multi-choice theory question paper Five practical assessments, observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880
The IMI PAC course in High Performance Light Vehicle Tyre Fitting is 3 days in duration and is aimed at light vehicle tyre fitters wishing to update their skills and knowledge for today’s modern tyre types and designs. A minimum of 3 months practical light vehicle tyre fitting experience is required as this is not an introductory course. We also run a 1 day basic, non certificated course if for those without the tyre fitting experience, please contact for further details. Successful candidates will receive an IMI Professional Achievement Certificate in High Performance Light Vehicle Tyre Fitting. As well as being recognised throughout the Motor Industry, this qualification will also count towards the NTDA tyre Technician Professional development Scheme’s Licenced Retail Tyre Technician licence (LRTT). / Course Details: One day classroom based theory session One day workshop practice session One day examination and assessment Course Fees £396.00 + VAT. per person Please contact us for group rates Course Content Theoretical Health & Safety Light Vehicle Tyre construction identification Run-flat technologies Light Vehicle Wheel rim identification Light Vehicle Tyre sidewall markings (including lyre labeling) Construction & Use regulations Limits of wear and serviceability Fault identification methods Tyre & Inner tube repairs conforming to BSAU159g Practical Tyre inspection and fault reporting Safe vehicle jacking Safe removal and replacement of road wheels Safe wheel balancing Safe tyre removal and replacement (High Performance & Run Flat) Safe tubeless tyre and inner tube repair IMI assessment and test A multi-choice theory question paper Four practical assessments, observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880
The IMI Motorcycle Tyre Fitting course is 3 days in duration for and is aimed at Fast Fit Technicians and Specialist Tyre Fitters involved with working on Motorcycle Tyres. Candidates must have a minimum of 3 months practical motorcycle tyre fitting experience. Successful candidates will receive an IMI Quality Approved Award in Motorcycle Tyre Fitting recognised throughout the industry. A basic tyre fitting course can be provided for those with little or no experience. Course Details: One day classroom based theory session One day workshop practice session One day examination and assessment Course Fees £396.00 + VAT per candidate Please contact us for group rates Course Content Theoretical Health & Safety Motorcycle Tyre construction identification Motorcycle Wheel rim identification MotorcycleTyre sidewall markings Construction & Use regulations Limits of wear and serviceability Fault identification methods Tyre and inner tube repairs Practical Tyre fault identification and reporting Safe wheel removal and replacement Safe wheel balancing Safe removal and replacement of tyres Safe tyre and inner tube repairs to BSAU159g IMI assessment and test A multi-choice theory question paper Four practical assessments, observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880
NPORS MEWP Supervisor Awareness (N035)
The 1 day IMI award in “Automotive Refrigerant Handling” has been specifically designed to provide the knowledge, training and qualification necessary to satisfy EU legislation in the mobile air conditioning market. It is designed for anyone handling refrigerants within the automotive industry including mobile mechanics, garages, body shops, main dealerships and automotive dismantlers. Course Details: Half day classroom based theory session Half day workshop practice and assessment session Course Fees £290.00 + VAT. per person *Please contact us for group rates and onsite training Course Content Theoretical Introduction to Automotive Air Conditioning Basic heat processes Pressure and temperature relationships The refrigeration cycle Lubrication How a MAC system works The electrical components Types of Refrigerants used The Environmental Impact Regulations Service Equipment Practical Health & Safety Precautions and PPE System Inspection and Testing Refrigerant Recovery Refrigerant Re-charge IMI assessment and test An online multi-choice theory question paper Practical Assessment observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet (normally sent out as pre-reading before the course) Examinations Fees and Certification To find out more, please use the live chat function, visit our contact page or call us on 024 76325880
The IMI Roadside Safety programme is a blended learning course consisting of an online learning package followed by a face to face training and assessment session. The course is aimed at Truck and Light Vehicle Tyre Technicians involved with working on the roadside and whilst not essential, we advise that candidates should have completed a recognised course in Heavy or Light Vehicle Tyre Fitting and possess good communication skills. Successful candidates will receive the IMI Quality Approved Award in Roadside Safety as well as the NTDA REACT Licence to Work on the Roadside. Course Details: Online training program to be worked through at the candidates own pace. Up to one day training and assessment session. Course Content Theoretical Identification of essential service vehicle equipment Personal Protective Equipment to be used at the roadside The main requirements of PAS43 and the REACT licence Pre-breakdown planning and dynamic risk assessment Attending a breakdown and making the area safe Clearing up and leaving the scene safely Practical Service vehicle inspection and equipment condition reporting Simulated attendance a motorway breakdown for the purposes of making the scene safe (please note, there is no wheel removal or tyre fitting activities included in this course or test. (Please view the High Performance Car Tyre or Truck Tyre Fitting courses for this) IMI assessment and test A multi-choice theory question paper Two practical assessments, observed by an IMI approved assessor covering a service vehicle and equipment inspection and attending a simulated motorway breakdown. It is required that each candidate supply their own fully equipped service vehicle for this assessment What’s included Fully qualified and experienced trainers Online training program Examinations, Certification and REACT licence fees To find out more, please use the live chat function, visit our contact page or call us on 024 76325880
This route is aimed as commercial vehicle tyre technicians and covers the following competencies: Truck tyre fitting Specialist and multi-piece wheels Agricultural tyre fitting Earth mover tyre fitting Industrial tyre fitting INTERESTED? PFTP are proud to have been awarded approval by the NTDA to offer this valuable licence to our customers. To find out more, please either telephone us on 024 76325880, use the live talk function to talk to one of our sales operatives or visit our contact page to leave a message. We look forward to hearing from you!