234 Editor courses in Westbury delivered Live Online

Live online course with study materials and certificate of completion included Adobe Dreamweaver is an industry leading web design and HTML editor software. First-time Dreamweaver users may feel overwhelmed by the amount of options, panels and menus across the interface, but our Dreamweaver course will quickly familiarise you with the layout giving you access to advanced controls over CSS elements, and the ability to view how a webpage will look when displayed on different size device screens. Our one day Adobe Dreamweaver course will enable you to build and manage professional, well designed and standards compliant websites using the software. HTML and CSS concepts are covered. Description Completing this course will enable you to do the following and more: Become familiar with the Adobe Dreamweaver Interface Understand Site management Create a website Work with multiple pages Use and understand Cascading Style Sheets Work with graphics Create hyperlinks Learn how to best organise pages for logical site structure Use best practice and SEO considerations UCreate and use templates Understanding accessibility For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone with basic PC or Mac skills who wishes to learn how to use Adobe Dreamweaver. No previous knowledge or experience of Dreamweaver is necessary. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

Live online course with study materials and certificate of completion included This beginner's WordPress course will enable you to create your own website using the world's favourite content management system. The user friendly web based software enables you to quickly and easily get your website up and running. This one day course will teach you how to write, edit and manage your WordPress site and also to use image, audio and video content. Whether you are seeking to learn WordPress for your own personal posts or for business and marketing purposes this course will get you up and running right away. Resources Introduction to WordPress Description Completing this course will enable you to do the following and more: Become familiar with the WordPress CMS Install and configure WordPress Manage WordPress themes Understand the WP interface and the dashboard Add users and assigning different user roles Set-up reading options Create, add, update and assign menus Understand Posts and Pages Edit and format content Use the Gutenberg block editor Create and manage your homepage Carry out customisations Understand SEO optimisation For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone with basic PC or Mac skills who wishes to learn how to create and manage websites with WordPress. No previous knowledge or experience of WordPress is necessary. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

Duration 3 Days 18 CPD hours This course is intended for The audience for this course are data professionals and business intelligence professionals who want to learn how to accurately perform data analysis using Power BI. This course is also targeted toward those individuals who develop reports that visualize data from the data platform technologies that exist on both in the cloud and on-premises. This course covers the various methods and best practices that are in line with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will show how to access and process data from a range of data sources including both relational and non-relational sources. Finally, this course will also discuss how to manage and deploy reports and dashboards for sharing and content distribution. Prerequisites Understanding core data concepts. Knowledge of working with relational data in the cloud. Knowledge of working with non-relational data in the cloud. Knowledge of data analysis and visualization concepts. DP-900T00 Microsoft Azure Data Fundamentals is recommended 1 - Discover data analysis Overview of data analysis Roles in data Tasks of a data analyst 2 - Get started building with Power BI Use Power BI Building blocks of Power BI Tour and use the Power BI service 3 - Get data in Power BI Get data from files Get data from relational data sources Create dynamic reports with parameters Get data from a NoSQL database Get data from online services Select a storage mode Get data from Azure Analysis Services Fix performance issues Resolve data import errors 4 - Clean, transform, and load data in Power BI Shape the initial data Simplify the data structure Evaluate and change column data types Combine multiple tables into a single table Profile data in Power BI Use Advanced Editor to modify M code 5 - Design a semantic model in Power BI Work with tables Create a date table Work with dimensions Define data granularity Work with relationships and cardinality Resolve modeling challenges 6 - Add measures to Power BI Desktop models Create simple measures Create compound measures Create quick measures Compare calculated columns with measures 7 - Add calculated tables and columns to Power BI Desktop models Create calculated columns Learn about row context Choose a technique to add a column 8 - Use DAX time intelligence functions in Power BI Desktop models Use DAX time intelligence functions Additional time intelligence calculations 9 - Optimize a model for performance in Power BI Review performance of measures, relationships, and visuals Use variables to improve performance and troubleshooting Reduce cardinality Optimize DirectQuery models with table level storage Create and manage aggregations 10 - Design Power BI reports Design the analytical report layout Design visually appealing reports Report objects Select report visuals Select report visuals to suit the report layout Format and configure visualizations Work with key performance indicators 11 - Configure Power BI report filters Apply filters to the report structure Apply filters with slicers Design reports with advanced filtering techniques Consumption-time filtering Select report filter techniques Case study - Configure report filters based on feedback 12 - Enhance Power BI report designs for the user experience Design reports to show details Design reports to highlight values Design reports that behave like apps Work with bookmarks Design reports for navigation Work with visual headers Design reports with built-in assistance Tune report performance Optimize reports for mobile use 13 - Perform analytics in Power BI Explore statistical summary Identify outliers with Power BI visuals Group and bin data for analysis Apply clustering techniques Conduct time series analysis Use the Analyze feature Create what-if parameters Use specialized visuals 14 - Create and manage workspaces in Power BI Distribute a report or dashboard Monitor usage and performance Recommend a development life cycle strategy Troubleshoot data by viewing its lineage Configure data protection 15 - Manage semantic models in Power BI Use a Power BI gateway to connect to on-premises data sources Configure a semantic model scheduled refresh Configure incremental refresh settings Manage and promote semantic models Troubleshoot service connectivity Boost performance with query caching (Premium) 16 - Create dashboards in Power BI Configure data alerts Explore data by asking questions Review Quick insights Add a dashboard theme Pin a live report page to a dashboard Configure a real-time dashboard Set mobile view 17 - Implement row-level security Configure row-level security with the static method Configure row-level security with the dynamic method Additional course details: Nexus Humans PL-300T00: Microsoft Power BI Data Analyst training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-300T00: Microsoft Power BI Data Analyst course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

There is a lot to learn in Power BI, this course takes a comprehensive look at the fundamentals of analysing data and includes a balanced look at the four main components that make up Power BI Desktop: Report view, Data view, Model view, and the Power Query Editor. It also demonstrates how to utilise the online Power BI service. It looks at authoring tools that enable you to connect to and transform data from a variety of sources, allowing you to produce detailed reports through a range of visualisations, in an interactive and dynamic way. It also includes a detailed look at formulas by writing both M functions in Power Query, and DAX functions in Desktop view. This knowledge will allow you to take your reports to the next level. The aim of this course is to provide a complete introduction to understanding the Power BI analysis process, by working hands-on with examples that will equip you with the necessary skills to start applying your learning straight away. 1 Getting Started The Power BI ecosystem Opening Power BI Desktop Power BI's four views Introduction to Dashboards 2 Importing Files Importing data sources Importing an Excel file Importing a CSV file Importing a database Connect to an SQL Server Database Import vs. Direct Query Importing from the web Importing a folder of files Managing file connections 3 Shape Data in the Query Editor The process of shaping data Managing data types Keeping and removing rows Add a custom column Appending tables together Hiding queries in reports Fixing error issues Basic maths operations 4 The Data Model Table relationships Relationship properties 5 Merge Queries Table join kinds Merging tables 6 Inserting Dashboard Visuals Things to keep in mind Inserting maps Formatting Maps Inserting charts Formatting Charts Inserting a tree map Inserting a table, matrix, and card Controlling number formats About report themes Highlighting key points Filter reports with slicers Sync slicers across dashboards Custom web visuals 7 Publish and share Reports Publishing to Power BI service Editing online reports Pinning visuals to a dashboard What is Q&A? Sharing dashboards Exporting reports to PowerPoint Exporting reports as PDF files 8 The Power Query Editor Fill data up and down Split column by delimiter Add a conditional column More custom columns Merging columns 9 The M Functions Inserting text functions Insert an IF function Create a query group 10 Pivoting Tables Pivot a table Pivot and append tables Pivot but don't aggregate Unpivot tables Append mismatched headers 11 Data Modelling Expanded Understanding relationships Mark a date table 12 DAX New Columns New columns and measures New column calculations Insert a SWITCH function 13 Introduction to DAX Measures Common measure functions Insert a SUM function Insert a COUNTROWS function Insert a DISTINCTCOUNT function Insert a DIVIDE function DAX rules 14 The CALCULATE Measure The syntax of CALCULATE Insert a CALCULATE function Control field summarisation Things of note 15 The SUMX measure X iterator functions Anatomy of SUMX Insert a SUMX function When to use X functions 16 Time Intelligence Measures Importance of a calendar table Insert a TOTALYTD function Change financial year end date Comparing historical data Insert a DATEADD function 17 Hierarchies and Groups Mine data using hierarchies Compare data in groups

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Why Choose Character Animation in 3ds Max Training Course? Click here for more info. Top character animation course in 3ds Max, this course provides an accessible learning experience. Learning character animation enables you to create your own short films. It's not just a means of income; it evolves into a passion.  Duration: 20 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Monday to Saturday between 9 am and 7 pm. Enroll in our exclusive "Character Animation Fundamentals in 3ds Max" course at London Design Training, guided by experienced tutors Sitwat Ali, Qasim Ali, and Jess. Gain in-depth insights into animating 3D characters, covering essential techniques like character rigging, pose creation, and seamless pose-to-pose animation. 3ds Max Character Animation Course Duration: 20 hours Course Overview: Master the art of character animation in 3ds Max with our comprehensive course. Ideal for beginners and those with some 3D modeling and animation experience, this course covers everything you need to know to bring characters to life. Course Outline: Introduction to Character Animation Explore animation principles Get familiar with 3ds Max animation tools Learn to create character rigs and manage the timeline Basic Animation Principles Understand keyframes and animation cycles Apply the 12 principles of animation Work with the graph editor and ease-in/out techniques Advanced Animation Techniques Utilize the reaction manager for complex animations Master non-linear animation methods Animate with inverse kinematics, custom controllers, expressions, and scripts Creating Characters Craft a character model with proper topology Create UV maps and apply textures Prepare characters for rigging Facial Animation Learn facial animation principles Create blend shapes and morph targets Master lip syncing techniques Body Animation Animate walk cycles and character motion Achieve believable character poses Implement character physics Advanced Character Animation Work with motion capture data Use CAT and Biped tools Understand motion blur and create special effects Render and output animations Character Animation Projects Bring all skills together in practical projects Create basic and complex character animations Course Requirements: Computer with 3ds Max installed Basic computer operations knowledge Passion for character animation Course Goals: Upon completion, you'll have a thorough grasp of character animation in 3ds Max, capable of creating realistic and sophisticated character animations using advanced techniques. You'll be equipped with the skills to continue honing your character animation abilities independently.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for professionals in a variety of job roles who are currently using desktop or web-based data management tools such as Microsoft Excel or SQL Server reporting services to perform numerical or general data analysis. They are responsible for connecting to cloud-based data sources, as well as shaping and combining data for the purpose of analysis. They are also looking for alternative ways to analyze business data, visualize insights, and share those insights with peers across the enterprise. This includes capturing and reporting on data to peers, executives, and clients. Overview In this course, you will analyze data with Microsoft Power BI. You will: Analyze data with self-service BI. Connect to data sources. Perform data cleaning, profiling, and shaping. Visualize data with Power BI. Enhance data analysis by adding and customizing visual elements. Model data with calculations. Create interactive visualizations. As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of 'big data' is a direct result of the popularity and growth of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantages. Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft© Power BI© software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action. Analyzing Data with Self-Service BI Topic A: Data Analysis and Visualization for Business Intelligence Topic B: Self-Service BI with Microsoft Power BI Connecting to Data Sources Topic A: Create Data Connections Topic B: Configure and Manage Data Relationships Topic C: Save Files in Power BI Performing Data Cleaning, Profiling, and Shaping Topic A: Clean, Transform, and Load Data with the Query Editor Topic B: Profile Data with the Query Editor Topic C: Shape Data with the Query Editor Topic D: Combine and Manage Data Rows Visualizing Data with Power BI Topic A: Create Visualizations in Power BI Topic B: Chart Data in Power BI Enhancing Data Analysis Topic A: Customize Visuals and Pages Topic B: Incorporate Tooltips Modeling Data with Calculations Topic A: Create Calculations with Data Analysis Expressions (DAX) Topic B: Create Calculated Measures and Conditional Columns Creating Interactive Visualizations Topic A: Create and Manage Data Hierarchies Topic B: Filter and Slice Reports Topic C: Create Dashboards Additional course details: Nexus Humans Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Who is this course for? Advanced 3ds Max and After Effects Masterclass. This course is designed for 3D artists, animators, and visual effects artists seeking comprehensive training in 3ds Max and After Effects. Whether you're a beginner or an intermediate learner, this course provides skills and techniques for creating stunning 3D models and captivating visual effects. Check our Website Duration: 10 hours Training Approach: 1-on-1 Sessions and Tailored Content. When: Book anyday Mon to Sat between 9 am and 7 pm. Course Title: Motion Graphics Mastery: 3ds Max and After Effects Duration: 10 hours Course Highlights: Introduction to 3ds Max: Get acquainted with the 3ds Max interface Create captivating 3D objects and scenes Explore cameras, lighting, materials, and textures Basic Animation Principles in 3ds Max: Grasp keyframes and interpolation techniques Craft seamless animation cycles for 3D objects Apply animation principles with precision using the graph editor Advanced Animation Techniques in 3ds Max: Master custom controllers and expressions for intricate animations Utilize inverse kinematics for lifelike motion Create dynamic particle systems and simulations for realistic effects Exporting 3D Scenes to After Effects: Prepare 3D scenes for seamless export Effortlessly import 3D scenes into After Effects Explore 3D layer properties for depth and realism Basic Compositing in After Effects: Navigate the After Effects interface with confidence Utilize keyframes and animation curves for smooth transitions Blend 2D and 3D elements seamlessly Apply a variety of effects and filters for added visual impact Advanced Compositing Techniques in After Effects: Employ masks and mattes for precision and creative effects Harness the power of 3D camera tracking for realistic integration Work with green screen footage for professional compositions Create breathtaking special effects that captivate the audience Integrating 3D and Live-Action Footage in After Effects: Match camera angles and movements seamlessly Incorporate 3D camera data for dynamic compositions Add shadows and reflections to enhance realism Rendering and Outputting Animations: Efficiently render 3D scenes from 3ds Max Utilize the After Effects render queue for optimized output Export animations in various formats tailored to specific needs Motion Graphics Projects: Craft a fundamental motion graphics sequence Design a captivating animated logo Create an engaging animated title sequence that captures attention Course Requirements: Computer with 3ds Max and After Effects software installed Basic understanding of computer operations Enthusiasm for exploring the world of motion graphics and animation Upon completing the Motion Graphics Mastery: 3ds Max and After Effects course, participants will: Master 3D Animation: Gain expertise in creating intricate 3D objects, scenes, and animations in 3ds Max, applying advanced animation principles and techniques. Seamless Integration: Learn to seamlessly export 3D scenes from 3ds Max to After Effects, effectively blending 2D and 3D elements for dynamic compositions. Advanced Compositing: Acquire advanced compositing skills, including the use of masks, mattes, 3D camera tracking, and green screen techniques to create professional-grade visual effects. Professional Rendering: Understand the process of rendering 3D scenes and animations, ensuring optimal quality for various output formats. Motion Graphics Projects: Develop practical motion graphics projects, including motion sequences, animated logos, and title sequences, showcasing creativity and technical proficiency. Creative Problem-Solving: Enhance problem-solving skills through hands-on projects, allowing participants to tackle real-world motion graphics challenges effectively. Industry-Standard Tools: Gain proficiency in using industry-standard software tools - 3ds Max and After Effects - essential for careers in animation, visual effects, and motion graphics. Professional Portfolio: Create a compelling portfolio of motion graphics work, showcasing diverse skills and creativity, essential for professional opportunities in the field. Effective Collaboration: Develop teamwork and communication skills by collaborating on motion graphics projects, fostering a collaborative and creative working environment. Confidence and Expertise: Build confidence in applying animation principles, compositing techniques, and visual effects skills, enabling participants to approach complex projects with confidence and creativity. Download Adobe After Effects. Download Autodesk 3ds max. Skills Acquired: Advanced 3D Modeling: Master the intricacies of 3D object creation and manipulation in 3ds Max. Visual Effects Creation: Learn the art of crafting compelling visual effects using After Effects. Texturing and Lighting: Understand texturing techniques and lighting principles for realistic 3D scenes. Animation Techniques: Develop skills in animating 3D models and adding dynamic motion to visual effects. Job Opportunities: 3D Modeler: Create detailed and realistic 3D models for various industries. Visual Effects Artist: Work in film, TV, or advertising, creating stunning visual effects sequences. Motion Graphics Designer: Design animated graphics and visual elements for videos and multimedia projects. Game Designer: Contribute to game development by creating 3D assets and visual effects. Video Editor: Enhance videos with professional visual effects and animations. Step into Personalized Learning! Why Us? Discover the Advantages: Tailored One-on-One Training: Experience individualized coaching from skilled architects and designers, either in-person at (SW96DE) or through live online sessions, available Monday to Saturday, 9 am to 7 pm. Customized Tutorials: Take home exclusive video tutorials crafted to elevate your learning experience. Comprehensive Learning Resources: Access a digital reference book for thorough revision, ensuring a deep understanding of every concept. Free Ongoing Support: Enjoy continuous post-course assistance via phone or email, ensuring your success even after class completion. Flexible Syllabus: We tailor the syllabus and projects to your specific needs, ensuring focused learning on what matters most to you. Official Certificate: Certificate upon course completion. Why Us? Individualized Learning Support: Our courses, ranging from 10 to 120 hours, offer unwavering assistance at every stage. With personalized homework assignments and free post-course support, we guide you toward mastering software with unmatched expertise. Personal Attention, No Crowded Classrooms: Bid farewell to overcrowded classrooms. Experience the intimacy of one-on-one learning, ensuring you receive the undivided attention you deserve in a confident and comfortable environment. Financial Flexibility: Embarking on your educational journey shouldn't strain your finances. We offer diverse payment plans tailored to your needs. Explore available options and begin your learning adventure today. Expert Instructors, Real-world Experience: Our instructors, chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable skills to eager learners.

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback