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Duration 5 Days 30 CPD hours This course is intended for Software Engineers and DevOps professionals working in an Enterprise developing mission critical line of business applications. Overview By the end of this course, students will be able to: Assess the advantages of a containerized software development & deployment Use Docker engine features necessary for running containerized applications Utilize Swarm and Kubernetes orchestrators to deploy, maintain, and scale a distributed application Describe the essential patterns used in a highly distributed EE application Understand how to configure EE applications for different environments without code changes Produce and containerize scalable, accessible, and fault-tolerant EE applications Apply different debugging and testing techniques to containerized EE applications The Docker Fundamentals + Enterprise Operations Bundle includes the full Docker for Enterprise Operations course as well as the prerequisite Docker Fundamentals course run back to back in a single intensive training experience. The Docker Fundamentals training course features the foundational concepts and practices of containerization on a single Docker node. The course offers learners the opportunity to assimilate basic container orchestration and how to scale Docker across multiple nodes in a simple swarm cluster. This course provides essential foundational knowledge for subsequent Docker courses. As the follow-on to the Docker Fundamentals course, Docker for Enterprise Operations is a role-based course is designed for Docker Operations teams to accelerate their Docker journey in the enterprise. The course covers in-depth core advanced features of Docker EE and best practices to apply these features at scale with enterprise workloads. Platform Availability: Linux, Windows (Fundamentals Only). Introducing Docker Containerization Fundamentals Creating Images Docker Volumes Docker Networking Basics Introduction to Docker Compose Introduction to Swarm Mode Introduction to Kubernetes Secrets Fundamentals Signature Assignment Distributed Application Architecture Sample Application Edit and Continue Debugging Docker Compose Testing Service Discovery Defensive Programming Logging and Error Handling Health Checks Secrets Configuration Management Development Pipeline Overview Universal Control Plane Docker Trusted Registry Repository Automation Build Server

Duration 2 Days 12 CPD hours This course is intended for This course is intended for system and network administrators or operators responsible for the installation, setup, configuration, and administration of the BIG-IQ system or management of BIG-IP devices and F5 products running on those devices. This course uses lectures and hands-on exercises to give participants real-time experience in configuring and using the BIG-IQ© product. Students are introduced to BIG-IQ, its interface, and its various functionality. We first look at administering and operating the BIG-IQ system itself, then detail how it is used to remotely manage BIG-IP devices running BIG-IP Local Traffic Manager (LTM). We then look configuring a BIG-IQ Data Collection Device (DCD) system and see how it is used for the remote storage and examination of BIG-IP log events and statistics. Module 1: BIG-IQ Overview BIG-IQ Centralized Management BIG-IQ Components BIG-IQ Core Functionality REST API BIG-IQ Data Collection Device (DCD) BIG-IP Cloud Edition (CE) Setting up the BIG-IQ System Module 2: Administering the BIG-IQ System Controlling Access to the BIG-IQ Creating, Authenticating, Configuring Users Backups Local Host Settings Configuring DNS, NTP, and SMTP Monitoring BIG-IQ, DCD, and BIG-IP Events with Alerts Monitoring BIG-IQ with iHealth Post Installation Issues; Licensing, Changing Management IP, Master Key, Restoring Backups Module 3: Managing BIG-IP LTM Devices BIG-IP LTM Device Discovery BIG-IP Device Backup Deploying to BIG-IP Devices Deployment and Deployment Logs Configuration Snapshots Managing BIG-IP Certificates Managing BIG-IP Licenses Monitoring BIG-IP Devices with iHealth Management of QKView Reports from Managed BIG-IP Devices Module 4: Setting Up the BIG-IQ Data Collection Device Custom Roles Types and Groups Setting up User Accounts with custom roles and privileges Managing BIG-IP DSC Discovery and management of BIG-IP Device Clusters (DSC) with BIG-IQ Administering BIG-IQ High Availability Configuration and management of BIG-IQ systems in a High Availability pair

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who want to use more advanced functionalities in Word, including image manipulation, collaboration and revision tracking, cross-referencing and linking, document security, forms, and process automation through macros. Overview In this course, you will learn to use the advanced capabilities of Word 2021. You will: Use images in a document. Create custom graphic elements. Collaborate on documents. Add reference marks and notes. Secure a document. Create and manipulate forms. Create macros to automate tasks. Microsoft© Word enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2021): Exam MO-100 and Word Expert (Office 365 and Office 2021): Exam MO-101 certifications. Manipulating Images Topic A: Integrate Pictures and Text Topic B: Adjust Image Appearance Topic C: Insert Other Media Elements Using Custom Graphic Elements Topic A: Create Text Boxes and Pull Quotes Topic B: Add WordArt and Other Text Effects Topic C: Draw Shapes Topic D: Create Complex Illustrations with SmartArt Collaborating on Documents Topic A: Prepare a Document for Collaboration Topic B: Mark Up a Document Topic C: Review Markups Topic D: Merge Changes from Other Documents Adding Document References and Links Topic A: Add Captions Topic B: Add Cross-References Topic C: Add Bookmarks Topic D: Add Hyperlinks Topic E: Insert Footnotes and Endnotes Topic F: Add Citations and a Bibliography Securing a Document Topic A: Suppress Information Topic B: Set Formatting and Editing Restrictions Topic C: Restrict Document Access Topic D: Add a Digital Signature to a Document Using Forms to Manage Content Topic A: Create Forms Topic B: Modify Forms Automating Repetitive Tasks with Macros Topic A: Automate Tasks by Using Macros Topic B: Create a Macro

Duration 5 Days 30 CPD hours This course is intended for This course is intended for both novice and experienced programmers. Some experience in C++, C# or Java is helpful. Overview After completing this course, you will be able to: Write and test JavaScript code in modern browsers. Understand and work with the browser's Document Object Model (DOM). Work DOM objects and write code to respond to events. Add jQuery to their projects and use jQuery to manipulate the DOM and to make Ajax calls. Understand Ajax and Web Services, including HTTP Verbs and asynchronous Ajax calls. Work with XML and JSON data formats. Understand and use RESTful Web Services including ODATA queries. Work with Anonymous Functions, Self-Invoking Functions and Closures. Understand the role of the Window and Navigator objects. Describe and understand variables, 'variable hoisting', and JavaScript objects. This course is an in depth hands-on study of JavaScript. The course includes detailed hands-on labs and Q&A labs. The labs include multiple projects that update an existing web site. This course is similar to the retired Course 20480: Programming in HTML5 with JavaScript and CSS3. Module 1: Basic Scripting JavaScript Basics JavaScript or ECMAScript? Which Version of JavaScript am I Using? Shims, Shivs, and Polyfills Writing and Testing JavaScript Editors and the F12 Tools Key Parts of a Script Module 2: The Document Object Model The DOM Accessing Objects from the DOM Responding to Events Adding Elements to the DOM Module 3: Introduction to jQuery jQuery Downloading the jQuery Library jQuery Versions Linking to the Library Selecting Elements using jQuery Working with the Data Returned by jQuery Setting CSS Properties Running a Function Against the jQuery Return Set Module 4: Ajax and Web Services Web Services HTTP Verbs Data Formats ? XML and JSON Ajax RESTful Web Services OData OData Queries OData Updates Module 5: Diving in Deeper Is JavaScript Compiled? Data Types and Objects Extending Data Types Variables, Scopes and Hoisting Functions The ?this? Keyword Errors Recursion

Duration 3 Days 18 CPD hours This course is intended for Any IT specialist eager to become an industry recognized expert on Veeam software solutions. Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to: Get more functionality out of Veeam solutions Identify and resolve issues more efficiently Gain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3-day technical deep-dive focused on teaching engineers to architect, implement, optimize and troubleshoot the Veeam software solution. Module 1 Introduction Module 2 Veeam Products Veeam Availability Suite Key Concepts Module 3 Auto Discovery of Backup and Virtual Infrastructure Business Categorization Pre-Defined Alerting Unattended Monitoring Reporting and Dashboards Agentless Data Gathering Hyper-V Specific Features Veeam One Deployment Veeam One Assessment Tool Module 4 Core Components and Their Interaction Optional Components Deployment Scenarios Prerequisites Upgrading Veeam Backup & Replication Module 5 Adding Servers Adding a VMware Backup Proxy Adding a Hyper-V Off-host Backup Proxy Adding Backup Repositories Performing Configuration Backup and Restore Managing Network Traffic Global Notification Settings Getting to Know User Interface Module 6 Creating Backup Jobs Creating Restore Points with VeeamZIP and Quick Backup Backup Copy Replication Creating VM/File Copy Jobs Module 7 SureBackup Recovery Verification SureReplica Module 8 Data Recovery Working with Veeam Backup & Replication Utilities Insight into Recovery from Replica Module 9 Item-Level Recovery Guest OS File Recovery Module 10 Tape Device Support SAN Storage Systems Support Support for Deduplicating Storage Systems Veeam Cloud Connect Veeam Backup Enterprise Manager vCloud Director Support Module 11 Product Editions Comparison Full and Free Functionality Modes Module 12 How to Identify the Problem How to review and analyze the issue Search for additional information Veeam Support

Duration 3 Days 18 CPD hours This course is intended for Any IT specialist eager to become an industry recognized expert on Veeam software solutions. Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to:Get more functionality out of Veeam solutionsIdentify and resolve issues more efficientlyGain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3-day technical deep-dive focused on teaching engineers to architect, implement, optimize and troubleshoot the Veeam software solution. Module 1 Introduction Module 2 Veeam Products Veeam Availability Suite Key Concepts Module 3 Auto Discovery of Backup and Virtual Infrastructure Business Categorization Pre-Defined Alerting Unattended Monitoring Reporting and Dashboards Agentless Data Gathering Hyper-V Specific Features Veeam One Deployment Veeam One Assessment Tool Module 4 Core Components and Their Interaction Optional Components Deployment Scenarios Prerequisites Upgrading Veeam Backup & Replication Module 5 Adding Servers Adding a VMware Backup Proxy Adding a Hyper-V Off-host Backup Proxy Adding Backup Repositories Performing Configuration Backup and Restore Managing Network Traffic Global Notification Settings Getting to Know User Interface Module 6 Creating Backup Jobs Creating Restore Points with VeeamZIP and Quick Backup Backup Copy Replication Creating VM/File Copy Jobs Module 7 SureBackup Recovery Verification SureReplica Module 8 Data Recovery Working with Veeam Backup & Replication Utilities Insight into Recovery from Replica Module 9 Item-Level Recovery Guest OS File Recovery Module 10 Tape Device Support SAN Storage Systems Support Support for Deduplicating Storage Systems Veeam Cloud Connect Veeam Backup Enterprise Manager vCloud Director Support Module 11 Product Editions Comparison Full and Free Functionality Modes Module 12 How to Identify the Problem How to review and analyze the issue Search for additional information Veeam Support

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

Duration 4 Days 24 CPD hours This course is intended for This course is designed for those who have little or no experience with Linux and whoare seeking a fundamental understanding of the SUSE Linux Enterprise 15 operatingsystem. It is also ideal for those who want to begin preparing for the SUSE CertifiedAdministrator in Enterprise Linux 15 certification exam. Overview Attendees will be taught the following concepts and skills that are fundamental inadministering the SLES Operating System:Install SLES 15 and perform basic Linux configurationBecome familiar with the command line interface & commonly usedcommandsConfigure and use Remote AdministrationManage the boot process and understand systemsManage processes and jobsManage users and permissionsManage softwareConfigure basic networkingManage storageMonitor SUSE Linux Enterprise This course is designed for those who are seeking a fundamental understanding of the SUSE Linux Enterprise Server (SLES) operating system.Students will be able to install and configure a SLES 15 server and integrate it into an existing network. They will be able to perform the most important system administration tasks. Overview of SUSE Linux Enterprise Flavors of SUSE Linux SLE Maintenance Model YaST The Linux Filesystem Understand the Filesystem Hierarchy Standard (FHS) Understand the Linux File Types Work with the Command Line Getting Help at the Command Line Understand the Shell Environment The Vim EditorRemote Administration Understand Remote Administration with OpenSSH Understand Remote Administration with VNC System Initialization Understand the Boot Process Understand the GRUB2 Boot Loader Define and Describe systems Process Management Understand Process Administration Understand Background Processes Understand Process Scheduling Understand xinet Identify and Security Understand User Management Understand Filesystem Permissions Understand Privilege Delegation Software Management Understand Compiling Software from Source Understand Management of RPM Packages Understand Software Management with Libzypp Network Management Understand Network Management in SLE Understand Network Management with Wicked Understand firewall Storage Management Understand the Linux I/O Stack Recognize Traditional Linux File Systems Configure Logical Volume Management (LVM) Configure Software RAID Define and Describe BtrFS Understand NFSv4 Administration and Monitoring Understand Time Sync with chrony Configure System Logging Understand Supportconfig Installing SUSE Linux Enterprise Understand the Unified Installer Understand Extensions and Modules Understand AutoYaST