Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention
The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. After the successful completion of the course, you will be able to learn about the following, Compare Conventional Design and E-Organization Understand E-commerce Enterprise's Organizational Structure Understand the concept and dynamics of E-Retailing Understand and utilize a Conversion Funnel Understand and apply the concept of E-services. The aim of this course is to provide learners with a comprehensive understanding of the key concepts, principles, and dynamics of e-commerce enterprise, and the impact of technology on organizational structure, design, and operations. The course will explore the differences between conventional design and e-organization, with a focus on e-retailing, conversion funnel, and e-services. By the end of the course, learners will have developed the knowledge and skills required to evaluate, analyze, and implement effective e-commerce strategies to drive organizational growth and success. The aim of this course is to provide a comprehensive understanding of e-commerce and its organizational structure. By the end of this course, students will be able to compare conventional design and e-organization, understand the concept and dynamics of e-retailing, and apply the concept of e-services. They will also be able to utilize a conversion funnel to analyze customer behavior and optimize the e-commerce experience. This course aims to equip students with the skills and knowledge necessary to succeed in the ever-evolving e-commerce industry. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing the E-Enterprise Self-paced pre-recorded learning content on this topic. Managing the E-Enterprise Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Manager Chief Digital Officer Digital Marketing Manager Online Business Manager Web Analytics Manager Social Media Manager Customer Relationship Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Team culture problems can hold you back! Does your team struggle with low morale, poor communication, or conflicting personalities? Team culture problems can seriously impact productivity and happiness. We will equip you to identify and address these issues. Learn powerful assessment tools to diagnose your current culture, discover strategies for cultivating positivity and collaboration, and understand the steps to transform even the most toxic teams. Take control of your team's dynamics and unlock its full potential! Learning Objectives The following are some of the key outcomes in this course: Describe what is team culture and why does it matter Define types of team cultures Assessing your team culture Creating a strengths-based culture How to build a positive team culture Transforming a Negative Team Culture Target Audience Managers, Team Leaders, Young Professionals Course Outline Team culture problems can hold you back! Does your team struggle with low morale, poor communication, or conflicting personalities? Team culture problems can seriously impact productivity and happiness. We will equip you to identify and address these issues. Learn powerful assessment tools to diagnose your current culture, discover strategies for cultivating positivity and collaboration, and understand the steps to transform even the most toxic teams. Take control of your team's dynamics and unlock its full potential!
This course aims to provide a comprehensive understanding of decision-making processes and dynamics at the managerial level. The course aims to equip learners with knowledge and skills to apply various decision-making models, including decision support systems (DSS) and system modelling, to support effective organisational decision-making. Additionally, the course will enable learners to identify and prepare for trends in decision support and business intelligence and understand how management information systems can aid in decision-making. After the successful completion of the course, you will be able to learn about the following, Understand Decision-Making dynamics and process Types of decision-making, especially at the managerial level. Understanding and applying the decision-making models, including the decision support system (DSS) and its components. Analysing the Information Requirements of Key Decision-making Groups in a Firm. Identifying and preparing for trends in Decision Support and Business Intelligence. Understanding System Modelling and its Types. Learn about how Management Information Systems help in Decision Making. This course covers the fundamentals of decision-making processes and dynamics, including the types of decision-making at the managerial level. Learners will explore various decision-making models and their applications, focusing on decision support systems (DSS) and system modelling. They will gain an understanding of the components of DSS and their role in supporting effective decision-making. This course covers the fundamentals of decision-making processes and dynamics, including the types of decision-making at the managerial level. Learners will explore various decision-making models and their applications, with a particular focus on decision support systems (DSS) and system modeling. They will gain an understanding of the components of DSS and their role in supporting effective decision-making. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding the Role of MIS in Decision Making, System Design, and Modeling Self-paced pre-recorded learning content on this topic. Understanding the Role of MIS in Decision Making and Modeling Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Managers at all levels Business analysts Decision support specialists IT professionals. Consultants & Project managers Entrepreneurs and business owners Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
ILM Level 2 Award in Effective Team Member – 2 day Accredited training course delivered in Nottingham Most organisations rely on effective and efficient team working to enable achievement of organisational goals. This nationally recognised qualification offers an opportunity for individuals to examine their own skills set, personality traits and challenges when working in teams and identify how to add value and enhance the contributions they make to the team and wider organisation. Suitable for experienced staff who wish to understand about team dynamics and how they themselves operate in a team environment, and for newly recruited team members.
What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned
The aim of this course is to provide learners with a comprehensive understanding of the different aspects of e-commerce. By the end of the course, learners will be able to comprehend the nature and dynamics of e-commerce, including the use of electronic means to conduct transactions. The course will cover the concept of M-commerce, which is an extension of e-commerce, and provide learners with the knowledge of how to differentiate between e-commerce and e-business. Learners will also learn about the key strategies used in internet marketing, as well as the different types of e-tailing. Finally, the course will explore the concept of Virtual Enterprise, giving learners an insight into how businesses operate in the digital world. By the end of the course, learners will be able to apply this knowledge to real-world scenarios and make informed decisions about e-commerce-related opportunities and challenges. After the successful completion of the course, you will be able to learn about the following, Understand the nature and dynamics of E-commerce. Understand the concept of M-commerce. Differentiate between E-commerce V/s E-business. Understand Internet Marketing and its key strategies. Understand E-tailing and key types. Understand the concept of Virtual Enterprise. The aim of this course is to provide learners with a comprehensive understanding of E-commerce and its various aspects. Through this course, learners will gain an understanding of the nature and dynamics of E-commerce, including the concept of M-commerce and the key differences between E-commerce and E-business. They will also learn about the fundamentals of internet marketing and its key strategies, as well as E-tailing and its different types. In addition, this course will cover the concept of Virtual Enterprise and how it operates in an E-commerce context. Upon completion of this course, learners will have a sound understanding of the various components of E-commerce, enabling them to better understand the E-commerce landscape and successfully navigate its complexities. The aim of this course is to provide learners with a comprehensive understanding of the different aspects of e-commerce. By the end of the course, learners will be able to comprehend the nature and dynamics of e-commerce. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to E-commerce Management Self-paced pre-recorded learning content on this topic. Introduction to E-Commerce Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Manager Online Sales Manager Digital Marketing Manager Web Content Manager SEO Specialist SEM Specialist E-commerce Business Analyst E-commerce Marketing Specialist E-commerce Merchandiser Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Description Basketball Coaching Diploma The Basketball Coaching Diploma is a premier online course designed to shape the next generation of basketball coaches. Aspiring coaches, existing trainers, and even seasoned professionals will find this course to be an invaluable resource. It offers a comprehensive guide to the world of basketball coaching, covering everything from coaching youth basketball to developing advanced strategies. This course opens with an in-depth exploration of coaching youth basketball. It is vital for a coach to understand the dynamics and nuances of working with young players, who have different needs and abilities compared to adults. This section of the course helps coaches to hone their skills, equipping them with the knowledge to guide young players effectively. Season preparation is an essential component of the course. This section delivers practical insights on organising preseason practices, setting goals, planning team activities, and structuring the season for optimal performance and player development. Participants will learn how to prepare for a successful basketball season, cultivating an environment that fosters team cohesion and player growth. The Basketball Coaching Diploma also puts a strong emphasis on basketball fundamentals. Coaches need a robust understanding of these fundamentals to develop their players and teams effectively. The course content covers essential skills like shooting, dribbling, passing, and rebounding, providing coaches with the tools to instil these vital aspects of the game in their players. A key aspect of coaching is player evaluation and development. The course provides coaches with techniques to assess players' skills, identify areas for improvement, and formulate individual development plans. With these strategies, coaches can help players reach their full potential. The course covers effective practices and game day strategies, essential to any successful coach. It equips learners with the know-how to organise and execute productive practice sessions and devise winning strategies on game day. Coaches will learn to maximise player potential, manage game dynamics, and maintain a competitive edge. In the realm of offensive and defensive strategies, the Basketball Coaching Diploma offers a thorough breakdown. Participants will delve into the tactical aspects of the game, learning to devise strategies that exploit their team's strengths and the opposition's weaknesses. For those seeking a more advanced understanding of basketball coaching, the course provides in-depth study material on advanced coaching strategies. This segment gives an advanced perspective on basketball coaching, offering cutting-edge tactics and methods that professional coaches use. Lastly, dealing with challenges is a vital part of a coach's job. Whether managing team dynamics, dealing with injuries, or navigating a tough season, this course equips coaches with the strategies to effectively deal with the many challenges that they may face. In summary, the Basketball Coaching Diploma is a comprehensive, practical, and well-rounded online course. It guides learners through all the key aspects of basketball coaching, from the basics to advanced strategies. For anyone passionate about basketball coaching and keen on enhancing their skills, this diploma offers an exceptional learning opportunity. What you will learn 1:Coaching Youth Basketball 2:Season Preparation 3:Basketball Fundamentals 4:Player Evaluation and Development 5:Effective Practices 6:Game Day Strategies 7:Offensive Strategies 8:Defensive Strategies 9:Advanced Coaching Strategies 10:Dealing with Challenges Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Workplaces are intricate tapestries woven from countless threads of interpersonal dynamics, unique personalities, and shared objectives. Leading effectively in such environments requires technical insight and an innate understanding of these subtle currents. 'Office Politics for Managers' takes you on an enlightening journey, uncovering how individuals interact and influence one another in professional settings. With each module, you'll be better equipped to embrace and navigate these complexities, turning potential pitfalls into opportunities for collaboration and growth. Learn to harness the latent power of office dynamics and create an atmosphere where projects thrive, conflicts dissolve, and the collective team vision comes to fruition. It's time to elevate your managerial prowess to its fullest potential.
The package includes the following: Exploring unconscious patterns in couples therapy Healing personal histories in relationships Understanding the influence of the past on the present Enhancing self-awareness in couples therapy Resolving unresolved emotions in relationships Transforming relationship dynamics through psychodynamic approach Foster lasting change with psychodynamic therapy Comprehensive couples therapy program Invest in the future of your relationship today and experience the power of Psychodynamic Couples Therapy. Our compassionate therapists are dedicated to guiding you and your partner towards deep insights, transformation, and lasting fulfillment. Take the first step towards transformative change by scheduling a session with us now. 3 x 1 hour session https://relationshipsmdd.com/product/psychodynamic-couples-therapy/