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Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

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Duration 4 Days 24 CPD hours This course is intended for Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Overview After completing this course, you will be able to: Clean, transform, and ingest data into Dynamics 365 Customer Insights Create a unified customer profile Work with Dynamics 365 Audience insights Enrich data and predictions Set up and manage external connections Administer and monitor Customer Insights Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data. Module 1: Get started with Dynamics 365 Customer Insights Introduction to the customer data platform Administer Dynamics 365 Customer Insights Explore user permissions in Dynamics 365 Customer Insights Module 2: Ingest data into Dynamics 365 Customer Insights Import and transform data Connect to data sources Work with data Module 3: Create a unified customer profile in Dynamics 365 Customer Insights Map data Match data Merge data Find customers Module 4: Work with Dynamics 365 Customer Insights Explore Audience insights Define relationships and activities Work with measures Work with segments Module 5: Enrich data and predictions with Audience insights Enrich data Use predictions Use machine learning models Module 6: Manage external connections with Customer Data Platform Export Customer Insights data Use Customer Insights with Microsoft Power Platform Display Customer Insights data in Dynamics 365 apps More ways to extend Customer Insights

***24 Hour Limited Time Flash Sale*** Project Management with Agile Scrum - Endorsed Certificate Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unearth the thrilling world of Project Management with our superior bundle: Project Management with Agile Scrum Level 5 & 7 at QLS. This meticulously curated bundle encapsulates two QLS-endorsed courses, Agile Scrum Master and Project Management, fortified by five additional CPD QS accredited courses: Quality Management and Strategic Training - ISO 9001, Strategic Management, Financial Modelling for Decision Making and Business Plan, Team Management, and Diploma in Leadership. Embark on an exploratory journey into the theoretical realms of Agile Scrum and Project Management. Unravel the intricacies of quality management in line with ISO 9001, strategic management, financial modelling, and team management. Immerse yourself in the dynamics of effective leadership, all within the confines of this comprehensive bundle. Recognized certification awaits you at the end of this journey, with two QLS-endorsed courses furnishing you with a hardcopy certificate upon completion. The added value of five CPD QS accredited courses will undeniably enrich your professional growth and recognition. Step into the realm of Project Management and Agile Scrum with our exemplary course bundle. This bundle comprises the following courses: QLS Endorsed Courses: Course 01:Diploma in Agile Scrum Master Training at QLS Level 5 Course 02:Advanced Diploma in Project Management at QLS Level 7 CPD QS Accredited Courses: Course 03: Quality Management and Strategic Training - ISO 9001 Course 04: Strategic Management Course 05: Financial Modelling for Decision Making and Business plan Course 06: Team Management Course 07: Diploma in Leadership Learning Outcomes Upon completion of this Project Management with Agile Scrum Level 5 & 7 at QLS bundle, learners will: Grasp the theoretical foundations of Agile Scrum and Project Management. Comprehend the principles and standards of ISO 9001 for Quality Management. Develop a deep understanding of Strategic Management. Learn about financial modelling for decision making and business planning. Gain insights into effective Team Management. Understand leadership dynamics from a theoretical perspective. Be equipped to apply these theories to real-world scenarios. Obtain certified recognition through QLS-endorsed courses. This intensive bundle dives into the theoretical realms of Agile Scrum and Project Management, supplemented by a broad range of additional subjects that add value to your learning journey. Understanding these topics, learners will develop a deep understanding of ISO 9001 quality management standards, strategic management principles, and financial modelling. These key insights will equip learners with the ability to make informed business decisions and manage teams effectively. The benefits of undertaking these courses are innumerable, with learners acquiring theoretical knowledge in leadership dynamics, quality management, and Agile Scrum methodology. With QLS-endorsed courses providing certified recognition, learners can further enhance their professional credentials, leading to a broader range of opportunities in their chosen field. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management with Agile Scrum Level 5 & 7 at QLS bundle is suitable for: Aspiring Agile Scrum Masters and Project Managers. Professionals looking to enhance their knowledge in quality and strategic management. Individuals interested in learning financial modelling for business planning. Those seeking theoretical knowledge in team management and leadership. Career path Agile Scrum Master, average salary in the UK: £55,000 - £65,000 per annum. Project Manager, average salary in the UK: £37,500 - £47,500 per annum. Quality Manager, average salary in the UK: £35,000 - £45,000 per annum. Strategic Manager, average salary in the UK: £60,000 - £70,000 per annum. Financial Modelling Analyst, average salary in the UK: £45,000 - £55,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention