1676 Driving courses near blackburn delivered Online

This bundle course is designed to provide our learners with a more in-depth understanding of the business and operational side of visual merchandising. By combining these CPD courses, we have created a quality learning experience that is especially valuable to those who wish to work in retail. Excellent visual merchandising is the key to business success on the high street. Knowing how to work with your store's layout and understanding consumer trends is what keeps driving sales, so it is essential to have a creative yet analytical mind. The Visual Merchandising Diploma is an introductory course that covers fundamental topics such as window displays, dressing mannequins, floor spaces, and even online retailing. Enrol today and learn how to create a customer experience they'll never forget. Learn how to effectively manage the people, processes, tools and services who run a facility with the Operational Facilitator Course. This course is a stepping stone for aspiring facilities managers and operational facilitators who wish to gain the skills and knowledge to ensure the smooth-running of organisational activities. Throughout this training program, you will develop an understanding of the processes and practices of facilities management, with tips and advice on budgeting, planning and maintenance. You Learning Goals: Understand how good visual merchandising influences a consumer's shopping choices Develop your knowledge of the role and responsibilities of a visual merchandiser Learn how to create attractive window displays that will appeal to your target market Master the art of dressing a mannequin and learn how to style them to perfection Be able to work with different floor layouts & spaces to enhance the customer journey Gain an in-depth understanding of facilities management and facilities operations Learn the basics of project management and HR management Discover effective methods, tips and advice for budgeting and planning Understand the competencies, processes and tools required for successful facilities management Who is this Course for? This bundle course is suitable for those who are interested in a career in retail, particularly visual merchandising. It is also ideal fo asiring retail operations managers. This course can be studied part-time or full-time at your convenience. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have the practical skills and knowledge to kickstart a career in the following professions: Visual Merchandiser Operations Manager (Retail) Operational Facilitator Boutique/Pop Up Store Owner Course Curriculum **Visual Merchandising ** Visual Merchandising Visual Merchandising 00:15:00 Role of Visual Merchandiser 00:15:00 Responsibilities and Requirements 00:15:00 Elements of Visual Merchandising 00:15:00 Visual Merchandising Techniques 00:20:00 Pop-Up Shops and Window Display 00:30:00 Retail Signage 101 00:15:00 Marketing Your Pop-up Shop 00:15:00 Merchandising Your Store 00:15:00 Mannequins 00:15:00 Dressing Mannequins 00:30:00 Fixtures 00:15:00 Floor Layouts and Aisle Spacing 00:15:00 Jewelry Store and Boutiques 00:15:00 Cash Register Area Merchandising 00:15:00 21st Century Merchandising 00:15:00 Surviving in Retail Industry 00:15:00 Visual Merchandising & Online Retailing 00:15:00 Pop-Up Stores and Its Popularity 00:15:00 Career in Merchandising 00:15:00 **Facilities Management** Module 1: Facility Management Introduction to Facility Management 00:20:00 Terms and Definitions 00:05:00 Module 2: Facilities Management in the Workplace Workplace Facilities 00:35:00 Module 3: Sustainable Development and Facilities Management Sustainable Development and Facilities Management 00:30:00 Facilities Life Cycle 00:15:00 Module 4: Facility Operations Operations of Facilities 00:25:00 Module 5: Operations and Maintenance Operations and Maintenance 00:30:00 Module 6: Facilities Maintenance Planning, Budgeting and Method Facilities Maintenance Planning 00:10:00 Maintenance Costs, Finance and Methods 00:10:00 Factors Affecting Maintenance 00:10:00 Module 7: Performance and Installations Management Performance Management 00:10:00 Installations Management 00:20:00 Module 8: Project Management Project Management 00:30:00 Module 9: HR Management Human Resource Management 00:30:00 Module 10: Real Estate Management, Client Delivery Models & Outsourcing Real Estate 00:30:00 Client Delivery Models 00:05:00 Outsourcing of Services or In-House Staff 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! 6 in 1 Motorcycle Mechanic & Bike maintenance - CPD Certified Bundle The UK sees continuous growth in motorcycle sales, highlighting a robust demand for skilled mechanics. The UK market has seen consistent demand for skilled motorcycle mechanics, with an average annual salary between £22,000 and £35,000. Our Motorcycle Mechanic & Bike Maintenance Bundle will provide you with comprehensive theoretical knowledge to navigate this thriving industry. This bundle covers everything from fundamental repairs to advanced diagnostics and performance enhancements. Courses like Motorbike Repairing and Maintenance Diploma and Engine Lubricant System Training will build your foundation, while specialised classes such as Hybrid Vehicle Expert Training and Supercharger Automobile Engineering will advance your expertise in handling the latest motorcycle technologies. This comprehensive understanding will enable you to effectively diagnose, maintain, and enhance motorcycles. This Motorcycle Mechanic & Bike maintenance - CPD Certified Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Motorbike Repairing and Maintenance Diploma Course 02: Engine Lubricant System Training - Level 4 Course 03: Hybrid Vehicle Expert Training Course 04: Automotive Engineering: Onboard Diagnostics Course 05: DIPLOMA IN SUPERCHARGER AUTOMOBILE ENGINEERING Course 06: A complete course on Turbocharging Enrol in the Motorcycle Mechanic & Bike Maintenance course today and gear up for a dynamic career filled with opportunities for growth and personal satisfaction. Don't just ride the wave of change; lead it by becoming a certified motorcycle mechanic! Learning Outcomes of this Bundle: Master the essential techniques in motorbike repair and regular maintenance. Understand and apply complex engine lubricant systems effectively. Become proficient in diagnosing and repairing hybrid vehicles. Learn onboard diagnostics for advanced troubleshooting. Gain expertise in enhancing vehicle performance through supercharging. Acquire comprehensive skills in turbocharging technologies. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire a Recognised Qualification that is highly valued in the field of Motorcycle Mechanic. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Motorcycle Mechanic setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Motorcycle Mechanic-related fields impacting their Motorcycle Mechanic experiences and long-term development. Course Curriculum Course 01: Motorbike Repairing and Maintenance Diploma Module 01: Introduction to Motorbike Maintenance Module 02: Basics of Engine Module 03: Engine Cooling and Lubrication Module 04: Ignition Module 05: Suspension Module 06: Intake, Fuel, Clutch and Exhaust Systems Module 07: Electrical Maintenance Module 08: Wheels, Tires and Brakes Maintenance Module 09: Transmission, Frame and Steering Module 10: Cleaning, Setting Up and Storage Module 11: Troubleshooting Course 02: Engine Lubricant System Training - Level 4 Module 01: Introduction Module 02: Contents Module 03: Oil Filters and Types Module 04: Lube Oil Coolers & Types Module 05: Basic Working of the Lubrication System Module 06: Properties and Additives Module 07: Designations of Lube Oils Module 08: Oil Analysis and Interpretation Module 09: Lubricating Circuit Problems Course 03: Hybrid Vehicle Expert Training Module 01: Introduction Module 02: Key Motivations for HEVs Rise Module 03: What is HEV & world famous models Module 04: Architecture of Hybrid Electric Vehicles Module 05: Parallel Hybrid Vehicles Module 06: Other types of Architecture Module 07: Modes of Operation Module 08: Engine & Motor Module 09: Motor Efficiency Module 10: Generator & Power Split Device Module 11: Battery storage systems Module 12: Fundamentals of Regenerative Braking =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Future motorcycle mechanics. Auto repair professionals. Technical career seekers. Mechanical engineering students. Bike repair hobbyists. Automotive career switchers. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Motorcycle Mechanic: $28,000 - $45,000 Automotive Engineer: $40,000 - $67,000 Service Technician: $30,000 - $50,000 Hybrid Systems Technician: $35,000 - $60,000 Performance Technician: $32,000 - $55,000 Engine Specialist: $36,000 - $58,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Discover the principles and strategies of rewilding in our comprehensive course on ecological restoration. Explore techniques, case studies, and community engagement to foster biodiversity while delving into the intersection of rewilding and sustainable ecotourism. Join us to gain practical skills in planning, funding, and monitoring rewilding projects for a thriving ecosystem and engaged communities.

This Firefighter Training course offers an essential foundation for anyone keen to understand the vital aspects of fire safety and emergency response. Designed to provide clear and thorough knowledge, the course covers key topics including fire safety legislation, fire risk assessment, and the effective use of fire extinguishers. Each module is crafted to guide learners through the crucial principles that underpin fire safety in a variety of settings, ensuring a solid grasp of how to recognise fire hazards and respond appropriately. Beyond theoretical understanding, the course includes detailed instruction on evacuation procedures and emergency first aid, equipping learners with the information necessary to act confidently during fire-related incidents. Ideal for those seeking to enhance their awareness and readiness in fire safety matters, this CPD accredited programme is delivered entirely online, making it accessible and flexible for individuals aiming to broaden their knowledge without the constraints of physical attendance. Course Curriculum: Module 01: Introduction to Firefighter Module 02: Fire Safety Legislation Module 03: Understanding Fire Module 04: Fire Risk Assessment Module 05: Fire Safety Arrangements Module 06: Evacuation & Safety Module 07: Fire Extinguishers Module 08: Emergency First Aid at Work Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Firefighter Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Firefighter Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Firefighter Training - CPD Accredited training.

Promote a Business With Online Advertising This Promote a Business With Online Advertising course provides learners with essential skills and strategies to drive business growth through effective online advertising. By diving deep into various platforms such as LinkedIn, Twitter, Facebook, and Google Search Ads, this course will guide you in building powerful sales funnels, generating quality leads, driving traffic, and maximising profits. Whether you’re new to online advertising or looking to enhance your current marketing efforts, this course offers actionable insights and techniques that will transform your approach and boost your digital marketing results. Course Curriculum Funnel Building For Massive Profits Lead Generation, Traffic & List Building LinkedIn Advertising How To Do Banner Advertising Twitter Ads For Fun & Profit Make Profits With Facebook Ads Search Ads – For Massive Profits (Learn more about this online course)

Curious minds with an eye for precision will find this Laboratory Technician Diploma an ideal step toward understanding the structured environment of lab-based work. Delivered entirely online, this CPD-accredited course explores the essential principles behind laboratory safety, sample management, and quality control—giving learners the knowledge to support scientific or technical processes from behind the scenes. Each module has been designed to help learners build a clear understanding of laboratory roles, procedures, and responsibilities, without overwhelming jargon or fluff. Whether you're aiming to broaden your career prospects or simply fascinated by the mechanics of lab operations, this course provides well-organised content that can be accessed flexibly. Expect clear explanations, relevant case-based scenarios, and step-by-step insights that make even complex concepts digestible. This course doesn’t ask for prior experience, just a genuine interest and a willingness to explore structured learning at your own pace. And no, you won’t need goggles or a Bunsen burner—just an internet connection and a desire to learn from the comfort of your screen. Course Curriculum: Module 01: Introduction to the Course Module 02: Medical Laboratory Services Module 03: Laboratory Equipments (Part-01) Module 04: Laboratory Equipments (Part-02) Module 05: Microscope and How to Use It Module 06: Solutions Used in Clinical/Medical Laboratory Module 07: Sterilisation, Disinfection and Decontamination Module 08: Basic Haematology Module 09: Basic Haemostasis (Coagulation) Module 10: Basic Immunology and Immunohematology Module 11: Urinalysis Module 12: Basic Clinical Chemistry Module 13: Basic Clinical Microbiology Module 14: Basic Parasitology Module 15: Laboratory Accidents and Safety Module 16: Quality Assurance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Laboratory Technician Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Laboratory Technician Diploma - CPD Accredited training.

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Unlock a world of possibilities in the automotive industry with our "Mechanical, Electrical and Trim - MET Technician With Complete Career Guide" course. Dive into the intricacies of body panel alignment, SRS components, and vehicle suspension, guided by our comprehensive curriculum. Join a field where precision is paramount, and safety is non-negotiable. In the UK, the demand for skilled MET Technicians is soaring, with lucrative career paths awaiting those who master these essential skills. Seize the opportunity to enhance your automotive expertise and secure a fulfilling future. Enrol now and embark on a journey towards a rewarding career. HGV Training, MET Technician Course, Vehicle Alignment, Automotive Career, Safety Protocols, On-board Diagnostics, Body Panel Alignment, Suspension Systems, Automotive Enthusiasts, Precision Skills, Automotive Maintenance. ________________________________________________________________________ Key Features: CPD Certified Mechanical, Electrical and Trim - MET Technician With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to MET Technician Course Module 02: Precautions and Safety Module 03: Body Panel Alignment Module 04: SRS Components, Cooling System and On-Board Diagnostics Module 05: Vehicle Suspension Module 06: Vehicle Alignment ________________________________________________________________________ Complete Career Guide for Mechanical, Electrical and Trim - MET Technician (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the MET Technician. In addition to mastering the essentials of MET Technician, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in MET Technician. Your dream career starts here! List of career guide courses included in Mechanical, Electrical and Trim - MET Technician With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Introduction Mastery: Understand the fundamental concepts of MET Technician practices. Safety Proficiency: Demonstrate adherence to safety protocols in automotive settings. Precision in Panel Alignment: Attain expertise in aligning vehicle body panels accurately. Comprehensive System Knowledge: Acquire in-depth understanding of SRS components, cooling systems, and on-board diagnostics. Suspension Expertise: Gain proficiency in assessing and repairing vehicle suspension systems. Alignment Precision: Develop skills for precise vehicle alignment, ensuring optimal performance. ________________________________________________________________________ Accreditation All of our courses, including the Mechanical, Electrical and Trim - MET Technician With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mechanical, Electrical and Trim - MET Technician With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become MET Technicians. Automotive enthusiasts seeking specialised skills. Professionals aiming to broaden their automotive expertise. Anyone interested in vehicle bodywork and repair. Those pursuing a career in automotive maintenance. Career path MET Technician - £25K to 35K/year. Automotive Body Repairer - £22K to 30K/year. Vehicle Painter - £24K to 32K/year. Automotive Technician - £26K to 38K/year. Quality Control Inspector - £28K to 40K/year Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Introduction to Diabetes (2-Day Course) - Norfolk ICB OnlyThis course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend.Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Professional Diploma in Customer Care Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Care Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Care Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Care Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Mock Exam Final Exam