1475 Driving courses in Borehamwood delivered Online

Overview Ever experienced being stranded & helpless on the road after your car broke down with no hope of any immediate help? And even when the mechanic arrived it was way too EXPENSIVE! If yes, then this is the perfect place for you. Take matters into your own hands by learning to fix your car and save your pocket from getting empty. Also, if you are aiming to become a car mechanic/already working as one, this comprehensive bundle will assist you to become an expert and help you fix any problems whether it's a car or a bike. Key Features of the Car Mechanic Course: FREE Car Mechanic CPD-accredited certificate Get a free student ID card with Car Mechanic training (£10 applicable for international delivery) Lifetime access to the Car Mechanic course materials The Car Mechanic program comes with 24/7 tutor support Get instant access to this Car Mechanic course Learn Car Mechanic training from anywhere in the world The Car Mechanic training is affordable and simple to understand The Car Mechanic training is entirely online How will I get my Car Mechanic certificate? You may have to take a quiz or a test online during or after the Car Mechanic course. After successfully completing the Car Mechanic course, you will be eligible for the certificate. Who is this Car Mechanic course for? There is no experience or previous qualifications required for enrolment on this Car Mechanic and Repair Training. It is available to all students, of all academic backgrounds. Requirements Our Car Mechanic and Repair Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Car Mechanic course, it can be studied in your own time at your own pace. Our Car Mechanic and Repair Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Car Mechanic course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Car Mechanic course, it can be studied in your own time at your own pace. Career path The Car Mechanic and Repair Training course would be beneficial for any profession or career from any industry you are in such as: Mechanic Car Mechanic LGV Mechanic Car Enthusiast Automotive Mechanic Engineers Car Designers Course Curriculum 12 sections • 12 lectures • 04:45:00 total length •Module 01: Introduction to Safety and Maintenance •Module 02: General Maintenance •Module 03: Dashboard Indicator Lights •Module 04: Tyres •Module 05: The Internal Combustion Engine •Module 06: The Cooling System •Module 07: The Fuel System •Module 08: The Electrical System •Module 09: The Drive Train •Module 10: Brakes •Module 11: Buying a Car •Assignment - Car Mechanic and Repair Training

Overview This comprehensive course on Data Entry Administrator will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Data Entry Administrator comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Data Entry Administrator . It is available to all students, of all academic backgrounds. Requirements Our Data Entry Administrator is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 7 lectures • 01:44:00 total length •Introduction to Data Entry: 00:08:00 •Using the Computer for Data Entry: 00:08:00 •Common Rules and Guidelines for Data Entry: 00:16:00 •Using Excel for Efficient Data Entry: 00:10:00 •Using Excel's Flash Fill and Autofill to Automate Data Entry: 00:13:00 •How to Create a Data Entry Form in Excel?: 00:33:00 •Using Statistics Packages in Data Entry: 00:16:00

Overview This comprehensive course on Document Control will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Document Control comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Document Control. It is available to all students, of all academic backgrounds. Requirements Our Document Control is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 01:56:00 total length •Introduction to Document Control: 00:12:00 •Principles of Document Control and Elements of Document Control Environment: 00:12:00 •Document Control Lifecycle: 00:11:00 •Document Control Strategies and Instruments: 00:18:00 •Document Management: 00:22:00 •Quality Assurance and Controlling Quality of Documents: 00:11:00 •Project Document Control: 00:12:00 •Electronic Document Management Systems and Soft Copy Documentation: 00:18:00 •Assignment - Document Control: 3 days

Become a certified forklift driver with our comprehensive Forklift Training Diploma. Learn safe operating practices, load handling techniques, and industry regulations to excel in your career.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Cerebral Palsy (CP) Awareness Certification. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Cerebral Palsy (CP) Awareness Certification course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Cerebral Palsy (CP) Awareness Certification course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Cerebral Palsy (CP) Awareness Certification online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Cerebral Palsy (CP) Awareness Certification Module 01: Understanding Cerebral Palsy Module 02: Causes and Symptoms of Cerebral Palsy Module 03: Epidemiology of Cerebral Palsy Module 04: Diagnosis of Cerebral Palsy Module 05: Principles of Treatment Module 06: Principles of Rehabilitation: Occupational and Physical Therapy Module 07: Care Planning Module 08: Typical Child vs Child with Cerebral Palsy Module 09: Child, Family and Therapist Working as a Team Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Cerebral Palsy (CP) Awareness Certification course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Cerebral Palsy (CP) Awareness Certification course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Cerebral Palsy (CP) Awareness Certification course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Step into the realm of understanding the human mind with our comprehensive certificate program. Unlock the gateway to a world where mental capacity is not just a concept but a cornerstone of care. Dive deep into the Mental Capacity Act, navigating its intricacies with finesse. Learn the art of assessing mental capacity, a skill that transcends mere observation to become a guiding light in decision-making processes. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the heart of ethical practice with modules that explore best interest decision-making and the delicate balance of advocacy and advance planning. Discover the noble art of providing care and treatment to those who lack capacity, where compassion meets expertise. Journey through the corridors of confidentiality and record-keeping, understanding their pivotal role in upholding dignity and trust. Traverse the landscape where mental capacity assessment meets the law, equipping yourself with knowledge that empowers both practitioner and client. Finally, explore the dynamic tapestry of public bodies and services created by the MCA Act 2005, weaving together legislation and practical application. Embark on this voyage of enlightenment, where each module is a beacon guiding you towards mastery in mental capacity assessment and care. Course Curriculum Module 01: The Mental Capacity Act Module 02: Assessment Of Mental Capacity Module 03: Best Interest Decision Making Module 04: Advocacy And Advance Planning Module 05: Providing Care Or Treatment To People Who Lack Capacity Module 06: Confidentiality And Record Keeping Module 07: Mental Capacity Assessment & Law Module 08: Public Bodies And Services Created By MCA Act 2005 Learning Outcomes: Grasp the fundamentals of the Mental Capacity Act for application. Assess mental capacity accurately in diverse real-life scenarios. Navigate best interest decision-making processes with ethical considerations. Advocate and plan ahead for individuals with impaired mental capacity. Provide appropriate care or treatment within legal frameworks. Maintain confidentiality and accurate record-keeping in compliance with regulations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Assessing Mental Capacity 1:08:06 1: Module 01: The Mental Capacity Act 08:35 2: Module 02: Assessment Of Mental Capacity 07:26 3: Module 03: Best Interest Decision Making 11:33 4: Module 04: Advocacy And Advance Planning 07:56 5: Module 05: Providing Care Or Treatment To People Who Lack Capacity 07:14 6: Module 06: Confidentiality And Record Keeping 06:06 7: Module 07: Mental Capacity Assessment & Law 13:40 8: Module 08: Public Bodies And Services Created By MCA Act 2005 04:36 9: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals Legal professionals Social workers Caregivers Advocates Career path Mental Capacity Assessor Legal Advocate for Vulnerable Adults Social Worker in Mental Health Services Care Home Manager Mental Capacity Act Trainer Policy Advisor on Mental Health Legislation Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description This Compliance Manager Diploma is designed for all organizations that wish to improve Compliance Management, which is the core element of a functioning management system. Being able not only to monitor but to manage compliance in your organisation constitutes one of the building blocks to guarantee an effective implementation of a management system as required regulations for any aviation organization. The Compliance Manager Diploma will provide you with a deep understanding of aviation related requirements for a Compliance Management System including requirements related to documentation, audit techniques, reporting and management of records. Furthermore it will provide you with guidance on how to ensure your Compliance Management will cooperate with your SMS and how to verify the functionality and regulatory compliance of your SMS. Through the course you will receive both the theoretical background and the tools and practical knowledge needed to successfully implement and operate Compliance Management to strengthen your Management System. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Compliance Manager Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Compliance Manager Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Compliance Manager 00:30:00 Compliance Management System 00:30:00 The Compliance House 00:30:00 Compliance and Auditing 00:30:00 Compliance and Ethics 00:30:00 Module: 02 Understanding Risk 00:30:00 Risk Management Activities 00:05:00 Assessing Risk 00:15:00 Responding to Risks 00:15:00 Resourcing Controls 00:05:00 Reaction Planning 00:15:00 Reporting and Monitoring 00:15:00 Module: 03 Information Security Risk Management 00:30:00 Risk Management 00:30:00 Risk Reporting and Communication 00:30:00 External and Internal Factors 00:30:00 Strategic Risk Management 00:15:00 Risk Analysis and Assessment 00:45:00 Enterprise Risk Management (ERM) 00:45:00 Module: 04 The Role And Responsibilities of a Security Officer 00:30:00 Security Management Governance 00:15:00 The Basics Of Security Management 00:15:00 Security Management Planning And Implementing 00:15:00 How to Build a Security Management Team 00:15:00 Assessment Assignment - Compliance Manager Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This Fitness Business - Sell Products, Training & Coaching Online course will unlock your full potential and will show you how to excel in a career in Fitness Business - Sell Products, Training & Coaching Online. So upskill now and reach your full potential. Everything you need to get started in Fitness Business - Sell Products, Training & Coaching Online is available in this course. Learning and progressing are the hallmarks of personal development. This Fitness Business - Sell Products, Training & Coaching Online will quickly teach you the must-have skills needed to start in the relevant industry. In This Fitness Business - Sell Products, Training & Coaching Online Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Fitness Business - Sell Products, Training & Coaching Online skills to help you advance your career. Acquire a comprehensive understanding of various Fitness Business - Sell Products, Training & Coaching Online topics and tips from industry experts. Learn in-demand Fitness Business - Sell Products, Training & Coaching Online skills that are in high demand among UK employers, which will help you to kickstart your career. This Fitness Business - Sell Products, Training & Coaching Online course covers everything you must know to stand against the tough competition in the Fitness Business - Sell Products, Training & Coaching Online field.  The future is truly yours to seize with this Fitness Business - Sell Products, Training & Coaching Online. Enrol today and complete the course to achieve a Fitness Business - Sell Products, Training & Coaching Online certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Fitness Business - Sell Products, Training & Coaching Online course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Fitness Business - Sell Products, Training & Coaching Online course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Fitness Business - Sell Products, Training & Coaching Online course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Fitness Business - Sell Products, Training & Coaching Online is suitable for anyone aspiring to start a career in Fitness Business - Sell Products, Training & Coaching Online; even if you are new to this and have no prior knowledge on Fitness Business - Sell Products, Training & Coaching Online, this course is going to be very easy for you to understand.  And if you are already working in the Fitness Business - Sell Products, Training & Coaching Online field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Fitness Business - Sell Products, Training & Coaching Online course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Fitness Business - Sell Products, Training & Coaching Online course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Fitness Business - Sell Products, Training & Coaching Online course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Fitness Business - Sell Products, Training & Coaching Online course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Who this course is for 00:02:00 What you will learn 00:03:00 Fitness Business Models Fitness Business Models Overview 00:02:00 The Coaching Business Model 00:04:00 Selling Products Business Model 00:06:00 Affiliate Marketing Business Model 00:06:00 Fitness Sponsorships 00:02:00 Refining Your Business Idea The First Steps 00:03:00 Finding The Right Fitness Niche 00:04:00 How To Identify The Ideal Coaching Client 00:05:00 How To Identify Your Clients Pain Points 00:03:00 How To Become An Expert 00:04:00 Creating Your First Product Understand What You Are Selling 00:01:00 Creating Your First Fitness Information Product 00:07:00 MVP - Minimal Viable Product 00:03:00 Creating Your First Workout Routine / Diet Plan 00:04:00 Writing Your First Fitness eBook 00:06:00 Recording Your First Fitness Video Course 00:06:00 Creating A Coaching Offer 00:03:00 Selling & Marketing Fundamentals Overview 00:02:00 Most Common Fitness Marketing Mistakes 00:04:00 Setting SMART Marketing Goals 00:07:00 Crafting A Stong Marketing Message 00:06:00 Selling & Marketing Strategies Choosing The Right Marketing Channel 00:08:00 Email Marketing For Your Product 00:03:00 How To Build An Email List 00:03:00 Your First Autoresponder Series 00:10:00 How To Build The Perfect Lead Magnet 00:05:00 How To Use WordPress For Your Fitness Business 00:08:00 Installing WordPress 00:05:00 Building A Landing Page 00:06:00 Building A Thank You Page 00:03:00 Driving Traffic To Your Site Starting A Niche Youtube Channel 00:05:00 Keyword Research For Youtube 00:04:00 My Youtube Content Strategy 00:04:00 How To Set Up Your First Lead Ad In Facebook 00:06:00 Affiliate Marketing 3 lectures Affiliate Marketing Overview 00:01:00 Writing Blog Posts With Affiliate Links 00:04:00 Making Affiliate Sales With Youtube Videos 00:03:00 Online Business Motivation Motivation Intro 00:01:00 How To Deal With Difficult Customers / Clients 00:03:00 How To Deal With Email Overload 00:04:00 How To Develop The Mindset Of An Entrepreneur 00:04:00 How To Not Lose Track Of Your Business Goals 00:05:00

Overview This comprehensive course on Electronic Device and Circuits Protection Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Electronic Device and Circuits Protection Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Electronic Device and Circuits Protection Training. It is available to all students, of all academic backgrounds. Requirements Our Electronic Device and Circuits Protection Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 33 lectures • 13:07:00 total length •1.1 Introduction to the Course: 00:01:00 •2.1 Diode Introduction: 00:01:00 •2.2 Diode Working: 00:04:00 •2.3 Using Diode in Series: 00:02:00 •2.4 Using Diode in Parallel: 00:02:00 •2.5 Diode Protection: Relay Example: 00:01:00 •2.6 Diode Selection: 00:01:00 •3.1 Introduction to Fuses: 00:01:00 •3.2 Fast Blow Fuse vs Slow Blow Fuse: 00:02:00 •3.3 Selection of Fuses: 00:01:00 •4.1 Re-settable Fuse Introduction: 00:01:00 •4.2 Re-settable Fuse Working: 00:01:00 •4.3 Re-settable Fuse Selection: 00:01:00 •5.1 Introduction: 00:01:00 •5.2 Selection of Circuits: 00:01:00 •6.1 Transient Voltage Suppressors: 00:02:00 •7.1 Bypass capacitors: 00:02:00 •8.1 Zener Diode Introduction: 00:01:00 •8.2 Zener Diode Circuit: 00:01:00 •8.3 Zener Diode Selection: 00:01:00 •9.1 TVS Diode Introduction: 00:01:00 •9.2 TVS Diode Working: 00:03:00 •9.3 TVS Diode Selection: 00:01:00 •10.1 MOV Introduction: 00:01:00 •10.2 MOV Characteristics: 00:01:00 •10.3 MOV Selection: 00:01:00 •11.1 GDT Working: 00:03:00 •11.2 GDT Selection: 00:01:00 •12.1 Power Supply Introduction: 00:01:00 •12.2 Under-voltage Protection: 00:02:00 •12.3 Over-voltage Protection: 00:01:00 •12.4 Short Circuit Protection: 00:02:00 •Assignment - Electronic Device and Circuits Protection Training: 2 days, 12 hours