1365 Driving courses in Pontypridd delivered On Demand

Course Description Get instant knowledge from this bite-sized Bicycle Maintenance Part - 2 course. This course is very short and you can complete it within a very short time. In this Bicycle Maintenance Part - 2 course you will get fundamental ideas of bicycle parts. Enrol in this course today and start your instant first step towards getting familiar with bicycle parts. Learn faster for instant implementation. Learning outcome Familiarise with the wheels Understand the brakes Gain in-depth knowledge of the saddle Learn about the chain How Much Do Bicycle Mechanics Earn? Senior - £26,000(Appx.) Average - £19,000(Appx.) Starting - £14,000(Appx.) Requirement Our Bicycle Maintenance Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Bicycle Maintenance Part - 2 Module 01: The Wheels 00:19:00 Module 02: The Brakes 00:14:00 Module 03: The Saddle 00:11:00 Module 04: The Chain 00:21:00 Assignment Assignment - Bicycle Maintenance Part - 2 00:00:00

Course Description Get instant knowledge from this bite-sized Bicycle Maintenance Part - 3 course. This course is very short and you can complete it within a very short time. In this Bicycle Maintenance Part - 3 course you will get fundamental ideas of bicycle parts. Enrol in this course today and start your instant first step towards getting familiar with bicycle parts. Learn faster for instant implementation. Learning outcome Familiarise with the steering system Understand the gears Gain in-depth knowledge of the pedals and drivetrain Deepen your understanding of suspension How Much Do Bicycle Mechanics Earn? Senior - £26,000(Appx.) Average - £19,000(Appx.) Starting - £14,000(Appx.) Requirement Our Bicycle Maintenance Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Bicycle Maintenance Part - 3 Module 01: The Steering System 00:13:00 Module 02: The Gears 00:16:00 Module 03: Pedals and Drivetrain 00:20:00 Module 04: Suspension 00:14:00 Assignment Assignment - Bicycle Maintenance Part - 3 00:00:00

Course Overview Learn the tips and tricks to keep a bicycle at its top form through the Bicycle Maintenance Course. This course will teach you the fundamentals of cycle maintenance. Within a few steps, you will achieve the core skills to pursue a career in the relevant industry. The Bicycle Maintenance Course will provide you with an in-depth understanding of bicycle maintenance. First, you will study the essential tools required to keep a cycle in good shape. Then you will learn about the regular bicycle maintenance techniques. The informative modules will gradually educate you on-chain, tyre, and gears. You will learn about brakes suspension and the steering system.  By the end of this Bicycle Maintenance Course, you will develop the expertise to fix the fundamental issues of bicycles. It will equip you with the ability to pursue a career as a bicycle mechanic. Enrol now! What You Will Learn Get introduced to the essential tools Familiarise yourself with the regular bike maintenance Enrich your knowledge of wheels and brakes Learn about the steering system and gears Develop the skills to fix the problems of chain and suspension Why Should You Choose this Bicycle Maintenance Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The Bicycle Maintenance Course is for people interested in pursuing a career as a bicycle mechanic. Bicycle owners or anyone interested to learn about bicycle maintenance can take this course.  Requirements Our Bicycle Maintenance Course is fully compatible with any kind of device. Whether you are using Windows computers, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This Bicycle Maintenance Course will assist you in pursuing a career in the relevant fields. Bicycle Mechanic (Salary Range £17,000-£25,000) Bicycle Maintenance Course Module 01: Know Your Bike 00:13:00 Module 02: Must-Haves for Your Toolbox 00:21:00 Module 03: Regular Bike Maintenance 00:27:00 Module 04: Tyre 00:23:00 Module 05: The Wheels 00:19:00 Module 06: The Brakes 00:14:00 Module 07: The Saddle 00:11:00 Module 08: The Chain 00:21:00 Module 09: The Steering System 00:13:00 Module 10: The Gears 00:16:00 Module 11: Pedals and Drivetrain 00:20:00 Module 12: Suspension 00:14:00

Course Description Get instant knowledge from this bite-sized Bicycle Maintenance Part - 1 course. This course is very short and you can complete it within a very short time. In this Bicycle Maintenance Part - 1 course you will get fundamental ideas of bicycle maintenance, the key strategy of bike maintenance and so on. Enrol in this course today and start your instant first step towards knowing your bike. Learn faster for instant implementation. Learning outcome Familiarise yourself with your bike Gain in-depth knowledge of the tyre Deepen your understanding of regular bike maintenance Know the must-haves for your toolbox How Much Do Bicycle Mechanics Earn? Senior - £26,000(Appx.) Average - £19,000(Appx.) Starting - £14,000(Appx.) Requirement Our Bicycle Maintenance Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Bicycle Maintenance Part - 1 Module 01: Know Your Bike 00:13:00 Module 02: Must-Haves for Your Toolbox 00:21:00 Module 03: Regular Bike Maintenance 00:27:00 Module 04: Tyre 00:23:00 Assignment Assignment - Bicycle Maintenance Part - 1 00:00:00

Are you hunting for an exciting and well-paid job? Do you want to improve your job hunting skills and give a huge boost to your career? Do you want to learn how to write a responsive CV that gets the results? If yes, then you have come to the correct place! Our Certificate in CV Writing is a great course that will guide you to write a professional CV from scratch and massively improve your job hunting perspectives. Do you ever wonder why people with less qualification always end up getting the job? It is always said that the most qualified individual gets the job, but the truth is, it's not the most qualified individual who lands the job. Instead, it's usually the most prepared individual who gets the job! And preparation for landing the job of your dreams starts at your resume. Our certificate in CV writing course will provide you with the knowledge and skills necessary to create an effective resume that will help you land the job of your dream. Your resume composing abilities will turn out to be all around sharpened and your resume will be calibrated. You will figure out how to offer yourself with necessary, yet, strong words. Your resume won't be consigned to the base of any heap - it will be placed where it belongs....at the top! Course Highlights Professional CV Writing Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional CV Writing Course into 38 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20 hours, 35 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose This CV Writing Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional CV Writing Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional CV Writing Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional CV Writing Course - Updated Version Introduction 00:01:00 CV Basics 00:01:00 Personal Profile Part 1 00:03:00 Personal Profile Part 2 00:04:00 Work Experience Part 1 00:02:00 Work Experience Part 2 00:02:00 Education & Qualifications 00:02:00 Skills & Abilities 00:03:00 Notable Experiences & Personal Achievements 00:02:00 Hobbies 00:01:00 References 00:02:00 Recap 00:02:00 Professional CV Writing Course - Old Version Module-1 INTRODUCTION FREE 00:15:00 EFFECTIVE RESUME AND COVER LETTER WRITING FREE 00:30:00 THE PURPOSE OF YOUR RESUME 01:00:00 RESUME PRESENTATION IS THE KEY 01:00:00 WOW THE EMPLOYER 01:00:00 Module-2 ELEMENTS OF A RESUME THAT WILL IMPRESS 01:00:00 WRITING YOUR OBJECTIVE 01:00:00 WRITING YOUR SUMMARY 01:00:00 WRITING THE SKILLS AND ACCOMPLISHMENTS SECTION 01:00:00 RESUME FORMATTING 01:00:00 Module-3 WRITING AN ELECTRONIC RESUME 01:00:00 PUT YOUR BEST FOOT FORWARD 00:15:00 YOUR RESUME - A WORK OF ART 01:00:00 WRITING THE HISTORY/ EXPERIENCE SECTION 01:00:00 WRITING YOUR EDUCATION SECTION 01:00:00 Module-4 WRITING A PROFESSIONAL AFFILIATIONS SECTION 00:15:00 WRITING A PUBLICATIONS and PERSONAL INTERESTS SECTION 01:00:00 WRITING A REFERENCES SECTION 00:30:00 DO NOT PUT IN YOUR RESUME 00:15:00 Module-5 A VARIETY OF RESUME SAMPLES 00:30:00 THE IMPORTANCE OF WRITING COVER LETTERS 01:00:00 COVER LETTER OUTLINE: HOW TO WRITE A GOOD COVER LETTER 01:00:00 KEY PHRASES TO BE USED IN YOUR COVER LETTER 00:15:00 COVER LETTER SAMPLE 01:00:00 BASIC COVER LETTER TEMPLATE EXAMPLE 00:30:00 CONCLUSION 00:15:00 Mock Exam Mock Exam- Professional CV Writing Course 00:20:00 Final Exam Final Exam- Professional CV Writing Course 00:20:00

Introducing the Close Protection Certificate, a comprehensive program tailored to equip you with the skills and knowledge required for close protection work in the UK. In an ever-evolving world, security is paramount, and our course is your gateway to a fulfilling career in close protection services. Begin your journey with an in-depth exploration of Close Protection fundamentals, followed by insights into the dynamics of a Protection Team. You'll meticulously guide through the planning process and focus on Threat Assessment, a critical aspect of the field. The course continues with honing your skills in Vehicle Drills and offers insights into Route Selection and Reconnaissance. Finally, ensure you are well-versed in the legislation that governs Close Protection in the UK. Learning Outcomes: Develop a solid foundation in Close Protection principles and practices. Gain expertise in threat assessment and security planning. Master the intricacies of vehicle drills and route selection. Understand the legal framework surrounding Close Protection in the UK. Be prepared for close protection work with top-notch training. Why buy this Close Protection Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Close Protection Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Close Protection Certificate for? Aspiring close protection professionals. Security personnel seeking specialization. Individuals interested in a challenging security career. Those aiming to enhance their skill set in the field. Anyone looking to enter this industry. Prerequisites This Close Protection Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Close Protection Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Close Protection Officer: £25,000 - £60,000 per annum Security Consultant: £30,000 - £70,000 per annum Private Security Contractor: £35,000 - £80,000 per annum Security Team Leader: £40,000 - £90,000 per annum Security Manager: £45,000 - £100,000 per annum Security Director: £50,000 - £120,000 per annum Course Curriculum Module 01: Introduction to Close Protection Introduction to Close Protection 00:15:00 Module 02: The Close Protection Team The Close Protection Team 00:22:00 Module 04: Threat Assessment The Planning 00:30:00 Module 03: The Planning Threat Assessment 00:24:00 Module 05: Vehicle Drills: Embus and Debus Vehicle Drills: Embus and Debus 00:36:00 Module 06: Route Selection and Reconnaissance Route Selection and Reconnaissance 00:16:00 Module 07: Legislation Regarding Close Protection Legislation Regarding Close Protection 00:19:00 Assignment Assignment - Close Protection Certificate 00:00:00

Dive into the comprehensive Domiciliary Care bundle, featuring 20 expert-curated courses spanning Care Home Management, Dementia, and Diabetes Awareness. Designed for both newcomers and industry veterans, this digital learning experience combines professional insights with flexibility. Enhance your career or personal growth, and receive complimentary PDF certificates for all courses. Enrol today and propel your knowledge forward! This Bundle Comprises the Following CPD Accredited Courses: Course 01: Domiciliary Care Support Worker Course 02: Health and Social Care Management Course 03: Emergency Care Worker Course 04: Observation Skills for Carers Course 05: Dementia Awareness Course 06: Diabetes Awareness Course 07: Basic Cardiac (Heart) Care Course 08: Care Planning and Record Keeping | Health & Safety Online Course Course 09: Mental Health Care Training - MCA & DOLS Course 10: Mental Health First Aid Course 11: First Aid Training Course Course 12: Oxygen First Aid Training - Online Course Course 13: Disability Assessor Training Course 14: End of Life Care Course Course 15: Communication Skills in Health and Social Care Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices, Develop practical skills applicable to real-world situations. Enhance personal and professional growth. Build a strong knowledge base in your chosen course via the bundle. Benefit from the flexibility and convenience of online learning. With the bundle, validate your learning with a CPD certificate. Experience quality learning with the Domiciliary Care bundle, offering 15 CPD-accredited courses in Care Home Management, Dementia & Diabetes Awareness. Regularly updated and expert-curated, this collection promises an evolving educational experience. Whether you're kickstarting your career or advancing it, this bundle provides flexible, paced learning. Choose the Domiciliary Care package for a rewarding educational journey. CPD 225 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Domiciliary Care bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Become a MET technician and repair vehicles of all kinds. Learn how to identify and fix damage to mechanical, electrical, and trim components.

Overview of Nurse Prescribing Course Embark on a Journey of Clinical Empowerment: Your Gateway to Nurse Prescribing! In the UK alone, over 25,000 nurses have embraced the Nurse Prescribing mantle, a testament to its growing significance. Studies reveal that 92% of patients feel more satisfied with care when nurses prescribe, highlighting the tangible impact on healthcare delivery. The healthcare landscape is evolving, and nurses are poised to play an even more pivotal role. Imagine confidently assessing, diagnosing, and prescribing medications, taking charge of patient care like never before. This Nurse Prescribing Course unlocks your potential, equipping you with the knowledge and skills to navigate this exciting new frontier. This carefully curated curriculum, encompassing everything from legal aspects to common medicines, empowers you to step confidently into the world of nurse prescribing. Don't just witness healthcare transformation; be the driving force behind it. Enrol today and unlock a future of empowerment, autonomy, and exceptional patient care. This Nurse Prescribing Course will help you to learn: Confidently navigate the legal and ethical framework of Nurse Prescribing. Master clinical assessment and medicine management for various conditions. Develop expertise in prescribing for specific populations like adults, children, and pregnant women. Equip yourself with the knowledge to manage diverse situations, from anxiety disorders to liver diseases. Understand the nuances of prescribing for complex conditions like cardiac and neurological issues. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Nurse Prescribing Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Nurse Prescribing Course course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Registered Nurses are seeking to expand their scope of practice. Ambitious professionals are aiming for advancement and leadership roles. Nurses specialising in areas like mental health, palliative care, or gerontology. Individuals are passionate about improving patient care and autonomy. Those seeking a rewarding career pathway with competitive salaries. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Nurse Prescribing Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path This Nurse Prescribing Course Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Mental Health Nurse: £24K to £40K/year. Community Nurse Prescriber: £30K to £45K/year. Advanced Practice Nurse: £35K to £50K/year. Specialist Nurse Prescriber: £40K to £55K/year. Nurse Consultant: £60K to £80K/year. Course Curriculum Nurse Prescribing Course - Updated Version Introduction to Nurse Prescribing 00:16:00 Legal and Ethical Aspects of Prescribing 00:32:00 Medicine Management 00:36:00 Anxiety Disorders in Adults 00:15:00 Liver Diseases Diagnoses Prescribing 00:46:00 Common Problems Pharmacological Management 01:06:00 Anti Microbial Prescribing 00:28:00 Cardiac Problems and Prescribing 00:21:00 Neurological Problems and Prescribing 00:16:00 Palliative Care 00:09:00 Prescribing in Pregnancy and Lactation 00:31:00 Prescribing for Older People 00:12:00 Prescribing for Children 00:17:00 Common Medicines in Use 00:19:00 Challenges and Future of Nurse Prescribing 00:14:00 Nurse Prescribing Course - Old Version Module 01 - Introduction to Nurse Prescribing 00:20:00 Module 02 - Responsibilities of Nurse Prescribing 00:20:00 Module 03 - Standards for Prescribing Practice 00:10:00 Module 04 - Prescribing Controlled Drugs 00:10:00 Module 05 - Neuropathic Pain in Adults: Pharmacological Management 00:10:00 Module 06 - Generalised Anxiety Disorder in Adults 00:10:00 Module 07- Tackling Panic Disorder in Adults 00:10:00 Module 08 - Headaches in Over 12s: Diagnosis and Management 00:10:00 Module 09 - Depression in Adults with a Chronic Physical Health Problem 00:20:00 Module 10 - Palliative Care for Adults 00:05:00 Module 11 - Respiratory Tract Infections (Self-Limiting): Prescribing Antibiotics 00:05:00 Module 12 - Prescribing and Managing Medicines in Care Homes 00:15:00 Module 13 - Pneumonia (Hospital - Acquired) Antimicrobial Prescribing 00:13:00 Module 14 - Prostatitis (Acute): Antimicrobial Prescribing 00:10:00 Module 15 - Sinusitis (Acute): Antimicrobial Prescribing 00:10:00 Module 16 - Drug Misuse in Over 16s: Opioid Detoxification 00:10:00 Module 17- Future Challenges for Nurse Prescribers 00:15:00 Assignment Assignment - Nurse Prescribing Course 00:00:00

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00