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651 Driving & Vehicles courses

Document Control Diploma for Admin, Secretarial & PA

By Compliance Central

Are you looking for a rewarding and challenging career in document control? The document control sector is growing rapidly, with employment in the sector projected to increase by 15% in next couple of years. This growth is being driven by an increasing demand for document control services in a variety of industries, including construction, engineering, and manufacturing. The Document Control course is for those who want to be successful. In the Document Control course, you will learn the essential knowledge needed to become well versed in Document Control. Our course starts with the basics of Document Control and gradually progresses towards advanced topics. Therefore, each lesson of this Document Control course is intuitive and easy to understand. Learning Outcome of this Document Control Course Understand the fundamentals of Document Control principles. Discover the life cycles, tactics, and equipment. Investigate the quality assurance process and record the quality control processes. Learn about archiving paper documents and electronic document management solutions. Discover document management for a more efficient working environment. Why would you choose the Document Control: Lifetime access to Document Control course materials Full tutor support is available from Monday to Friday with the Document Control course Learn Document Control skills at your own pace from the comfort of your home Gain a complete understanding of Document Control Curriculum Breakdown of the Course Document Control Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Admin, Secretarial & PA Training Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Mail Services and Shipping Module 04: Travel Arrangements Module 05: Organising Meeting and Conferences Module 06: Time Management Module 07: Record Keeping and Filing Systems Module 08: Business Writing Skills Module 09: Communication Skills Module 10: Customer Service Module 11: Microsoft Office Skills CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Document Control course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Document Control (Admin, Secretarial & PA). Requirements To enrol in this Document Control course, all you need is a basic understanding of the English Language and an internet connection. Career path The Document Control course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Document Control. Document Controller Document Control Administrator Control Specialist Compliance Analyst Quality Assurance Officer Admin, Secretarial & PA Personal Assistant Secretary Chairperson Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Get 2 CPD accredited PDF certificate for Free. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge Inside UK: Free Outside UK: £9.99 each

Document Control Diploma for Admin, Secretarial & PA
Delivered Online On Demand2 hours
£12

Defensive Driving Techniques and Risk Management

4.7(26)

By Academy for Health and Fitness

Elevate your delivery driving skills with our Defensive Driving Techniques and Risk Management course. Learn effective techniques for maintaining traffic laws, route planning, driving in adverse weather conditions and more. Enhance your driving skills and ensure a safe and successful delivery every time. Learning Outcomes Understand the basics of delivery driving Develop effective route planning skills Acquire stress management techniques Learn how to drive safely in adverse weather conditions Gain knowledge on vehicle maintenance and safety Learn zero contact delivery methods Why Prefer this Defensive Driving Techniques and Risk Management Course? Opportunity to earn a certificate accredited by CPD QS after completing this Defensive Driving Techniques and Risk Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support In the delivery industry, ensuring safe and timely deliveries is crucial. Our Defensive Driving Techniques and Risk Management course is designed to help delivery drivers understand the basics of delivery driving, including maintaining records, delivery and collection, and maintaining traffic laws. We will guide you through effective route planning, stress management, driver CPC, parking and reversing, and driving in adverse weather conditions. Furthermore, our course covers safety regulations and hygiene, vehicle maintenance and safety, and zero contact delivery methods. With our course, you will gain valuable knowledge and techniques to ensure safe and successful deliveries, while also reducing the risk of accidents and incidents. Join our course today and elevate your delivery driving skills. Certification Upon successful completion of the Delivery Driver Training course, learners can obtain a certificate as proof of their achievement. The following certificate options are available: PDF Certificate: A digital version of the certificate will be emailed to the learner upon request for only £10. Printed Hardcopy Certificate - UK Delivery: For learners within the United Kingdom, a high-quality printed hardcopy of the certificate can be delivered to your postal address for only £29. Printed Hardcopy Certificate - International Delivery: For learners residing outside the UK, a high-quality printed hardcopy of the certificate can be delivered to your international postal address for only £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the Delivery Driver Training course is: Delivery drivers Commercial drivers Anyone interested in enhancing their driving skills in the delivery industry Employers looking to train their delivery drivers Requirements You will not need any prior background or expertise. All you need to take this Defensive Driving Techniques and Risk Management is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path This Delivery Driver Training course will help you to pursue a range of career paths, such as: Delivery Driver (£18,000 - £28,000) HGV Driver (£24,000 - £35,000) Logistics Coordinator (£20,000 - £30,000) Van Driver (£18,000 - £25,000) Route Planner (£20,000 - £35,000) Operations Manager (£25,000 - £50,000)

Defensive Driving Techniques and Risk Management
Delivered Online On Demand7 hours
£16

Diploma in Managing Compliance and Mitigating Risks

By NextGen Learning

In 2015, Volkswagen was found to have installed software in their diesel engines to cheat emission tests. This scandal resulted in a massive loss of trust in the company, costing them billions of dollars in fines and settlements. This could have been avoided if they had a strong compliance and risk management system in place. Learning Outcomes: Understand the importance of compliance and risk management in today's business world. Identify the basic elements of compliance and learn about compliance management systems. Gain knowledge about compliance audits and the relationship between compliance and ethics. Understand the different types of risks and the process of risk management. The Compliance and Risk Management Diploma course provides learners with a solid understanding of the fundamental principles of compliance and risk management. The course covers essential topics such as compliance management systems, compliance audits, ethics, types of risks, and the risk management process. Learners will acquire the necessary skills to develop and implement effective compliance and risk management systems in their organisations. The course is suitable for anyone who wants to gain a deeper understanding of compliance and risk management principles, including compliance officers, risk managers, and business executives. The course is delivered entirely online and is self-paced, allowing learners to complete the course at their convenience. Upon completion of the course, learners will be equipped with the knowledge and skills to design and implement effective compliance and risk management systems, which will help reduce risks, increase business performance, and protect organisations from reputational damage and legal consequences. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Compliance officers Risk managers Business executives Anyone who wants to learn about compliance and risk management Career path Compliance Officer: £23k - £63k per year Risk Manager: £30k - £100k per year Business Executive: £30k - £100k per year Compliance Manager: £35k - £90k per year Internal Auditor: £25k - £70k per year Legal Counsel: £40k - £120k per year.

Diploma in Managing Compliance and Mitigating Risks
Delivered Online On Demand3 hours
£15

Excavator As A Crane

5.0(3)

By Vally Plant Training

Using an excavator as a crane is a common practice in certain construction and lifting operations. Using the digger as a crane requires appropriate training and skills However, it’s important to note that excavators are primarily designed for digging and earthmoving, not lifting. Using an Excavator as a Crane involves some inherent risks, and it’s crucial to follow safety guidelines and manufacturer recommendations. To book the NPORS Excavator as a Crane training or test please contact us to schedule your Training Here are some general considerations and steps you might take when using an excavator as a crane: 1. Check Manufacturer Guidelines: Always consult the manufacturer’s guidelines and specifications for the specific excavator model you are using. Manufacturers provide load charts and other essential information to ensure safe operation. 2. Understand Load Capacities: Know the lifting capacities of your excavator at various boom lengths and angles. Exceeding these capacities can lead to instability and accidents. 3. Use Proper Attachments: If your excavator is equipped with a lifting attachment, make sure it is designed and rated for lifting operations. Using inappropriate attachments can compromise safety. 4. Stabilise the Excavator: Ensure that the excavator is on stable ground. Extend the outriggers or stabilisers to provide additional support and prevent tipping. 5. Inspect the Excavator: Regularly inspect the excavator for any signs of wear, damage, or malfunction. Pay particular attention to the boom, hydraulics, and other critical components. 6. Position the Excavator: Position the excavator in a way that allows for a stable lifting operation. Avoid working on slopes or uneven surfaces. 7. Rigging and Lifting Techniques: Use proper rigging techniques, and ensure that the load is properly secured. Lift the load smoothly and avoid sudden movements. 8. Maintain Clear Communication: Establish clear communication between the operator and any ground personnel involved in the lifting operation. Use hand signals or radios to coordinate movements. 9. Avoid Exceeding Reach Limits: Do not exceed the excavator’s reach limits. Lifting loads beyond the recommended reach can lead to instability. 10. Training and Certification: Ensure that operators are properly trained and certified for lifting operations. Holding the NPORS Excavator As A Crane bolt on is essential for lifting operations Operating an excavator as a crane requires specific skills and knowledge. 11. Weather Conditions: Consider weather conditions, especially wind speeds, as they can affect the stability of the excavator during lifting operations. Always prioritise safety when using equipment for tasks it wasn’t originally designed for. If the lifting requirements are frequent or extensive, it may be more appropriate to use a dedicated crane with the necessary capacity and features. Remember, safety is paramount in any construction or lifting operation. Frequently Asked Questions 1. What is Excavator As A Crane Training, and why is it necessary? Excavator As A Crane Training provides individuals with the skills and knowledge required to safely and effectively use excavators for lifting operations. Although excavators are primarily designed for digging and earthmoving, this training ensures operators can perform lifting tasks safely, minimizing risks and accidents on job sites. 2. Who should undergo Excavator As A Crane Training? This training is essential for anyone involved in using excavators for lifting operations, including machine operators, construction workers, and site supervisors. Proper training ensures that individuals understand equipment operation procedures, load capacities, and safety protocols. 3. What topics are covered in Excavator As A Crane Training programs? Training programs cover a range of topics, including: Manufacturer guidelines and load charts Understanding load capacities at various boom lengths and angles Proper use of lifting attachments Excavator stabilization techniques Rigging and lifting techniques Positioning and communication strategies Safety procedures and weather considerations Regular inspection and maintenance of equipment 4. Is Excavator As A Crane Training mandatory in certain industries? While not legally mandated in all areas, many employers in the construction and lifting industries require operators to undergo training as part of their occupational health and safety policies. Compliance with excavator as a crane training requirements helps prevent accidents and ensures regulatory compliance. 5. Where can I find reputable Excavator As A Crane Training courses? Reputable Excavator As A Crane Training Courses are offered by various institutions, including industry associations, equipment manufacturers, and specialized training providers like Vally Plant Training. It is important to choose a program that offers accredited certification and covers relevant industry standards and best practices.

Excavator As A Crane
Delivered In-Person in Tewkesbury or UK WideFlexible Dates
Price on Enquiry

Diploma of Event Management (Online) - CPD Certified

4.7(26)

By Academy for Health and Fitness

Diploma of Event Management (Online) - CPD Certified Are you looking for a challenging and rewarding career in private investigation? The demand for private investigators in the UK is growing, with an estimated 10,000 new jobs expected to be created by 2025. Our CPD-certified course will teach you the skills you need to succeed in this exciting field, including surveillance, interviewing, and report writing. Enrol today and start your journey to becoming a private investigator! Courses Are Included in this Diploma of Event Management (Online) - CPD Certified Bundle: Course 01: Advanced Diploma in Event Management at QLS Level 7 Course 02: Diploma in Wedding Planner at QLS Level 5 Course 03: Kids Party Planner Diploma Course 04: Diploma in Catering Management at QLS Level 4 Course 05: Wedding Photography Training Course 06: Project Management Course Learning Outcomes Gain a comprehensive knowledge of the UK legal system, understanding the essential legalities and ethics involved in private investigation, boosting your credibility in the field. Develop critical thinking and analytical skills, equipping you to solve complex cases; 80% of our graduates report improved problem-solving abilities. Learn advanced surveillance techniques and modern technology applications, vital for over 90% of private investigative work in today's digital world. Understand the business side of private investigation, empowering you to start your own investigative agency, an opportunity pursued by 40% of our alumni. Achieve a CPD-certified diploma, enhancing your career opportunities in a market seeing a 30% rise in demand for qualified private investigators. Why Choose Our Event Management Course? FREE Event Management certificate accredited Get a free student ID card with Event Management Training Get instant access to this Event Management course. Learn Event Management from anywhere in the world Event Management is affordable and simple to understand Event Management is entirely online, interactive lesson with voiceover audio Lifetime access to the Event Management course materials Event Management comes with 24/7 tutor support So enrol now in this Event Management Today to advance your career! Start your learning journey straightaway with Diploma of Event Management (Online) - CPD Certified! This Event Management curriculum has been designed by Event Management experts with years of experience behind them. The Event Management course is extremely dynamic and well-paced to help you understand Event Management with ease. You'll discover how to master the Event Management skill while exploring relevant and essential topics. Assessment Process of Diploma of Event Management (Online) - CPD Certified Once you have completed all the courses in the Event Management bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Diploma of Event Management (Online) - CPD Certified This Diploma of Event Management (Online) - CPD Certified bundle is suitable for everyone. Requirements Diploma of Event Management (Online) - CPD Certified You will not need any prior background or expertise to enrol in this Diploma of Event Management (Online) - CPD Certified. Career path Diploma of Event Management (Online) - CPD Certified This Diploma of Event Management (Online) - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Diploma of Event Management (Online) - CPD Certified
Delivered Online On Demand28 hours
£40

Protection and Control of High Voltage Power Circuits

5.0(10)

By Apex Learning

Overview This comprehensive course on Protection and Control of High Voltage Power Circuits will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Protection and Control of High Voltage Power Circuits comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Protection and Control of High Voltage Power Circuits. It is available to all students, of all academic backgrounds. Requirements Our Protection and Control of High Voltage Power Circuits is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 12 lectures • 05:23:00 total length •Module 01: Introduction: 00:13:00 •Module 02: Overview of Stations: 00:36:00 •Module 03: Relaying in General: 00:46:00 •Module 04: Instrument Transformers: 00:18:00 •Module 05: Transformer Configurations Connections Cooling: 00:28:00 •Module 06: Surge Protective Equipment: 00:27:00 •Module 07: High Voltage Circuit Breakers: 00:18:00 •Module 08: Breaker Control & Auto Reclosing: 00:24:00 •Module 09: Instantaneous & Timed Over Current Protection: 00:44:00 •Module 10: Differential Protection: 00:25:00 •Module 11: Impedance Relaying: 00:44:00 •Assignment -Protection and Control of High Voltage Power Circuits: 00:00:00

Protection and Control of High Voltage Power Circuits
Delivered Online On Demand5 hours 23 minutes
£12

Basic Automotive Engineering: Onboard Diagnostics

5.0(10)

By Apex Learning

Course Overview: Welcome to Basic Automotive Engineering: Onboard Diagnostics, a course designed to unveil the fascinating world of automotive diagnostics and equip you with essential skills to navigate the complex systems under the hood.The curriculum spans various essential topics, including a comprehensive introduction to Onboard Diagnostics (OBD), an in-depth exploration of exhaust gas diagnostics, and insights into fuel injection and spark plug diagnostics. You will also delve into the functionality and applications of onboard diagnostic apps, as well as lubrication diagnosis, providing a holistic learning experience.Enrol today, and Let the learning begin! Key Features of the Course: CPD certificate upon completion 24/7 learning assistance for continuous support Engaging and interactive learning materials Comprehensive curriculum covering various aspects of OBD Learn at your own pace, anywhere and anytime Who is This Course For? This Basic Automotive Engineering: Onboard Diagnostics course is ideal for automotive enthusiasts, technicians, mechanics, and individuals seeking to gain a deeper understanding of automotive engineering. Whether you're a newcomer to the industry or already have some experience under your belt, Basic Automotive Engineering: Onboard Diagnostics will provide you with valuable insights and applicable knowledge to excel in your field. What You Will Learn: This Basic Automotive Engineering: Onboard Diagnostics course covers: A brief history and basic working of OBD. Onboard Diagnostic Apps and tools. Exhaust Gas Diagnostics for emissions analysis. Apps for Onboard Diagnostics. Engine Diagnostics, including sensors and fault codes. Diagnostics for Spark Plugs and optimal engine performance. Fuel Injection Diagnostics. Lubrication System Diagnosis for component longevity and vehicle performance. Why Enrol in This Course: Enrolling in Basic Automotive Engineering: Onboard Diagnostics will provide you with several benefits. Firstly, it is a top-reviewed course that has recently been updated to align with the latest advancements in automotive technology. By staying up-to-date, you'll gain a competitive edge in the job market and increase your chances of securing exciting career opportunities. Requirements: Basic knowledge of automotive engineering concepts is recommended to make the most of this Basic Automotive Engineering: Onboard Diagnostics course. Familiarity with vehicle systems and components will facilitate your learning journey. Access to a computer or mobile device with an internet connection is also necessary to access the course materials and resources. Career Path: Upon completing Basic Automotive Engineering: Onboard Diagnostics, you can explore various exciting career paths within the automotive industry. Here are seven course-related professions, along with their average UK salaries: Automotive Technician - £25,000 to £35,000 per year Diagnostic Technician - £27,000 to £40,000 per year Vehicle Service Advisor - £18,000 to £25,000 per year Automotive Engineer - £30,000 to £45,000 per year Garage Manager - £30,000 to £40,000 per year Fleet Maintenance Supervisor - £25,000 to £35,000 per year Automotive Instructor - £22,000 to £35,000 per year Certification: Upon completing the Basic Automotive Engineering: Onboard Diagnostics course, you'll earn a CPD certificate recognised in the automotive industry. This certificate enhances your professional profile and career opportunities. Enrol today to excel in automotive engineering alongside thousands of students worldwide on this enriching journey. Course Curriculum 3 sections • 9 lectures • 00:54:00 total length •Introduction: 00:01:00 •Brief history & Basic working of OBD: 00:08:00 •Onboard diagnostic apps: 00:07:00 •Exhaust gas-Diagnostics: 00:07:00 •APPS on Onboard diagnostics: 00:07:00 •Engine -Diagnostics: 00:05:00 •Diagnostics-spark plug: 00:06:00 •Diagnostics- Fuel injection: 00:06:00 •Diagnosis -Lubrication: 00:07:00

Basic Automotive Engineering: Onboard Diagnostics
Delivered Online On Demand54 minutes
£12

PC Maintenance & Troubleshooting Perfect Course

By iStudy UK

Do you like computers and want to learn how to maintain and troubleshoot it properly? Or simply planning to start your career as a computer maintenance specialist? If so, then our PC Maintenance & Troubleshooting Perfect Course is the certification that you should have a look into. It contains everything that you will need to master from operating to maintaining a computer system just by yourself. This course will teach you the deep level secrets of computers and different components of them. You be able to upgrade your PC, keep it functional and safe with useful softwares, install necessary hardware and software when needed. After going through the basics, you will learn different types of troubleshooting processes. Moreover, you will learn everything that a professional computer technician can do when you take your broken PC to them. You will be able to learn almost everything about computer maintenance and it can save you a lot of money if you need to repair your computer frequently. Besides that, you will be able to work as a freelance or full-time computer maintenance specialist and income a decent amount easily. So, why wait? Enrol now and master computer maintenance in no time! Course Highlights PC Maintenance & Troubleshooting Perfect Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed PC Maintenance & Troubleshooting Perfect Course into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 7 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose PC Maintenance & Troubleshooting Perfect Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? PC Maintenance & Troubleshooting Perfect Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our PC Maintenance & Troubleshooting Perfect Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. PC Maintenance & Troubleshooting Perfect Course Introduction FREE 00:15:00 Understanding The Components Of A PC FREE 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Additional Study Material Computer Maintenance 00:00:00 Mock Exam Mock Exam-PC Maintenance & Troubleshooting Perfect Course 00:20:00 Final Exam Final Exam-PC Maintenance & Troubleshooting Perfect Course 00:20:00

PC Maintenance & Troubleshooting Perfect Course
Delivered Online On Demand7 hours 25 minutes
£25

Certificate in Handling a Difficult Customer

4.3(43)

By John Academy

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate in Handling a Difficult Customer
Delivered Online On Demand5 hours 4 minutes
£18

Developing Good Employee Relations Course Online

By Lead Academy

Developing Good Employee Relations Course Overview This developing good employee relations course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time. This developing good employee relations course will define employee relations and cover the many benefits good relations can bring to an organisation. It'll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback. It'll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook. The developing good employee relations course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company. Finally, it'll show you how to deal effectively with complaints, discipline and how to combat negativity. Who should take this course? This comprehensive developing good employee relations course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of developing good employee relations. This developing good employee relations course is felicitous for those, who want to be the best in their jobs. Whether you are completely new to the field or are an aspiring professional, the developing good employee relations course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV. Entry Requirement There are no academic entry requirements for this developing good employee relations course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: Good Employee Relations Module 2: Implementation and HR Module 3: Contracts Module 4: Employee Handbook Module 5: Managing Performance Module 6: Recruitment, Retention and Training Module 7: Complaints, Discipline and Negativity Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Developing Good Employee Relations Course Online
Delivered Online On Demand
£25