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504 Driving & Vehicles courses in Wetherby delivered On Demand

Efficient Freight Broker Training Course

5.0(2)

By Training Express

The Efficient Freight Broker Training Course provides a structured pathway for individuals eager to make their mark in the logistics and freight brokerage industry. This course is meticulously designed to equip learners with the essential knowledge needed to succeed in this dynamic sector. Throughout the course, participants will be introduced to key concepts, industry terminology, and the tools required for building a strong foundation as a freight broker. By focusing on efficiency, students can expect to gain a well-rounded understanding of the logistical processes that ensure goods are moved effectively and on time. As the demand for skilled professionals in freight brokerage grows, this course offers an ideal opportunity for anyone looking to pursue a career in the industry. It provides flexible learning options to suit a wide range of schedules, allowing learners to take full control of their progress. Whether you're looking to break into the world of freight brokerage or enhance your current knowledge, this training offers all the essential components to help you succeed. With easy-to-follow modules, valuable insights, and real-time industry examples, this course is the perfect choice for those who are serious about becoming proficient in freight brokerage. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction To Freight Brokerage Module 02 : Regulatory and Legal Requirements Module 03 : Freight Broker Operations Module 04 : Documentation and Record Keeping Module 05 : Carrier Selection and Qualification Module 06 : Freight Transportation Modes Module 07 : Freight Broker Marketing and Sales Module 08 : Risk Management and Problem-Solving Learning Outcomes: Grasp the foundations of efficient freight brokerage. Navigate the regulatory and legal landscape of the industry. Execute effective freight broker operations. Manage documentation and record-keeping adeptly. Select and qualify carriers for optimal transport. Hone marketing, sales, risk management, and problem-solving skills. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring freight brokers and logistics enthusiasts. Transportation and logistics professionals seeking advancement. Business owners looking to streamline their freight operations. Sales and marketing professionals interested in logistics. Individuals pursuing a career in the transportation industry. Administrative staff in freight brokerage firms. Anyone fascinated by the world of logistics. Career path Freight Broker Freight Brokerage Operations Manager Logistics Coordinator Transportation Manager Sales and Marketing Specialist in Logistics Risk Management Analyst in Freight Brokerage Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Efficient Freight Broker Training Course
Delivered Online On Demand1 hour
£12

Certificate in Compliance and Risk Management - CPD Accredited

5.0(2)

By Online Training Academy

Are you ready to elevate your career and become a key player in the world of business governance? Our Compliance and Risk Management course is designed to equip you with the essential skills and knowledge to navigate the complexities of today's regulatory landscape. This course is not just another step in your professional development - it's a game changer. According to Reed a Compliance Officer can earn from £25,000 to £30,000 in a year depending on qualification, experience, location and other factors. Don't miss this opportunity to become an indispensable asset to any organisation. Enrol in our Compliance and Risk Management course today and take the first step towards a safer, more compliant future. Key Features: CPD Certified Compliance and Risk Management course Developed by Specialist Lifetime Access Course Curriculum: Module 1: The Role of Compliance and its Significance Module 2: Elements and Structure of Compliance Module 3: Managing Compliance through Compliance Management System (CMS) Module 4: Conducting Compliance Audits Module 5: Interconnection between Compliance and Ethics Module 6: Types of Risk - Pure Risk and Financial Risk Module 7: Exploring the History, Operations, Policy, and Strategy of Risk Management Module 8: The Process, Monitoring, and Evaluation in Risk Management Learning Outcomes: Understand the pivotal role of compliance and its organizational implications. Analyze the structural components essential for an effective compliance framework. Implement a Compliance Management System for efficient regulatory adherence. Conduct comprehensive compliance audits to ensure organizational adherence to regulations. Recognize the intricate relationship between compliance practices and ethical considerations. Differentiate between pure and financial risks, demonstrating proficiency in risk management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Certificate in Compliance and Risk Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Compliance and Risk Management. Moreover, this course is ideal for: Professionals seeking in-depth knowledge of compliance and risk management. Executives responsible for ensuring regulatory compliance within their organizations. Risk management professionals aiming to enhance their strategic understanding. Individuals aspiring to pursue a career in compliance and risk management. Corporate decision-makers looking to strengthen their organizations' governance and risk protocols. Requirements There are no requirements needed to enrol into this Certificate in Compliance and Risk Managementcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Certificate in Compliance and Risk Management course. Career path After finishing this Certificate in Compliance and Risk Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Certificate in Compliance and Risk Management are: Compliance Officer Risk Analyst Regulatory Affairs Specialist Internal Auditor Ethics and Compliance Manager Risk Management Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Certificate in Compliance and Risk Management - CPD Accredited
Delivered Online On Demand1 hour 48 minutes
£12

Document Control Diploma for Admin, Secretarial & PA

By Compliance Central

Are you looking for a rewarding and challenging career in document control? The document control sector is growing rapidly, with employment in the sector projected to increase by 15% in next couple of years. This growth is being driven by an increasing demand for document control services in a variety of industries, including construction, engineering, and manufacturing. The Document Control course is for those who want to be successful. In the Document Control course, you will learn the essential knowledge needed to become well versed in Document Control. Our course starts with the basics of Document Control and gradually progresses towards advanced topics. Therefore, each lesson of this Document Control course is intuitive and easy to understand. Learning Outcome of this Document Control Course Understand the fundamentals of Document Control principles. Discover the life cycles, tactics, and equipment. Investigate the quality assurance process and record the quality control processes. Learn about archiving paper documents and electronic document management solutions. Discover document management for a more efficient working environment. Why would you choose the Document Control: Lifetime access to Document Control course materials Full tutor support is available from Monday to Friday with the Document Control course Learn Document Control skills at your own pace from the comfort of your home Gain a complete understanding of Document Control Curriculum Breakdown of the Course Document Control Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Admin, Secretarial & PA Training Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Mail Services and Shipping Module 04: Travel Arrangements Module 05: Organising Meeting and Conferences Module 06: Time Management Module 07: Record Keeping and Filing Systems Module 08: Business Writing Skills Module 09: Communication Skills Module 10: Customer Service Module 11: Microsoft Office Skills CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Document Control course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Document Control (Admin, Secretarial & PA). Requirements To enrol in this Document Control course, all you need is a basic understanding of the English Language and an internet connection. Career path The Document Control course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Document Control. Document Controller Document Control Administrator Control Specialist Compliance Analyst Quality Assurance Officer Admin, Secretarial & PA Personal Assistant Secretary Chairperson Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Get 2 CPD accredited PDF certificate for Free. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge Inside UK: Free Outside UK: £9.99 each

Document Control Diploma for Admin, Secretarial & PA
Delivered Online On Demand2 hours
£12

Close Protection and Security Management Diploma

By Compliance Central

Are you looking to become an expert in Security Guard and Close Protection? Do you want to be able to respond to any situation with confidence and authority? Then you are in the right place. Get 2 CPD Accredited Courses: Course 01: Close Protection Course 02: Diploma in Security Management at QLS Level 5 The Close Protection and Security Management bundle is for those who want to be successful. In the Close Protection and Security Management course, you will learn the essential skills and gain the knowledge needed to become well versed in Close Protection and Security Management. Close Protection and Security Management Course Learning Outcomes: Introduction and initiation of close protection. Team planning and implementation in close protection. Close protection threat review and project execution. How to nominate a route in close protection. A clear understanding of close protection laws. Stand out in the job market by completing the Close Protection course. Get accredited certificates and add them to your resume to impress your employers. Close Protection, Security Guard, and Security Management Curriculum Breakdown of the Close Protection Course Introduction to Close Protection The Close Protection Team The Planning in Close Protection Close Protection Threat Assessment Close Protection Vehicle Drills: Embus and Debus Route Selection and Reconnaissance in Close Protection Legislation Regarding Close Protection Curriculum Breakdown of the Diploma in Security Management at QLS Level 5 Course Introduction to Security Management Organisational Security Management Security Risk Analysis and Risk Reduction Physical and Information Security Protection Business Resilience and Crisis Management Cyber Security and Fraud Prevention Security Investigations and Threat Awareness Laws and Regulations CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Close Protection and Security Guard course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in . It is also great for professionals who are already working in Close Protection and Security Guard and want to get promoted at work. Requirements To enrol in this Close Protection, Security Guard, and Security Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Close Protection, Security Guard, and Security Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to this: Security Operative Personal Bodyguard Security Specialist Security Manager Security Agents Security Risk Consultant Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hardcopy Certificate Hard copy certificate - £10.79 Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Close Protection and Security Management Diploma
Delivered Online On Demand7 hours
£12

PC Maintenance & Troubleshooting Perfect Course

By iStudy UK

Do you like computers and want to learn how to maintain and troubleshoot it properly? Or simply planning to start your career as a computer maintenance specialist? If so, then our PC Maintenance & Troubleshooting Perfect Course is the certification that you should have a look into. It contains everything that you will need to master from operating to maintaining a computer system just by yourself. This course will teach you the deep level secrets of computers and different components of them. You be able to upgrade your PC, keep it functional and safe with useful softwares, install necessary hardware and software when needed. After going through the basics, you will learn different types of troubleshooting processes. Moreover, you will learn everything that a professional computer technician can do when you take your broken PC to them. You will be able to learn almost everything about computer maintenance and it can save you a lot of money if you need to repair your computer frequently. Besides that, you will be able to work as a freelance or full-time computer maintenance specialist and income a decent amount easily. So, why wait? Enrol now and master computer maintenance in no time! Course Highlights PC Maintenance & Troubleshooting Perfect Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed PC Maintenance & Troubleshooting Perfect Course into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 7 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose PC Maintenance & Troubleshooting Perfect Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? PC Maintenance & Troubleshooting Perfect Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our PC Maintenance & Troubleshooting Perfect Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. PC Maintenance & Troubleshooting Perfect Course Introduction FREE 00:15:00 Understanding The Components Of A PC FREE 01:30:00 Do You Need To Upgrade Your PC? 01:00:00 Essential Softwares You Must Have On Your PC 01:00:00 Installing And Organizing Your PC 01:00:00 Troubleshooting Guidelines 01:00:00 How To Speak To A Technician 00:30:00 Summary 00:30:00 Additional Study Material Computer Maintenance 00:00:00 Mock Exam Mock Exam-PC Maintenance & Troubleshooting Perfect Course 00:20:00 Final Exam Final Exam-PC Maintenance & Troubleshooting Perfect Course 00:20:00

PC Maintenance & Troubleshooting Perfect Course
Delivered Online On Demand7 hours 25 minutes
£25

Basic Automotive Engineering: Onboard Diagnostics

4.9(27)

By Apex Learning

Course Overview: Welcome to Basic Automotive Engineering: Onboard Diagnostics, a course designed to unveil the fascinating world of automotive diagnostics and equip you with essential skills to navigate the complex systems under the hood.The curriculum spans various essential topics, including a comprehensive introduction to Onboard Diagnostics (OBD), an in-depth exploration of exhaust gas diagnostics, and insights into fuel injection and spark plug diagnostics. You will also delve into the functionality and applications of onboard diagnostic apps, as well as lubrication diagnosis, providing a holistic learning experience.Enrol today, and Let the learning begin! Key Features of the Course: CPD certificate upon completion 24/7 learning assistance for continuous support Engaging and interactive learning materials Comprehensive curriculum covering various aspects of OBD Learn at your own pace, anywhere and anytime Who is This Course For? This Basic Automotive Engineering: Onboard Diagnostics course is ideal for automotive enthusiasts, technicians, mechanics, and individuals seeking to gain a deeper understanding of automotive engineering. Whether you're a newcomer to the industry or already have some experience under your belt, Basic Automotive Engineering: Onboard Diagnostics will provide you with valuable insights and applicable knowledge to excel in your field. What You Will Learn: This Basic Automotive Engineering: Onboard Diagnostics course covers: A brief history and basic working of OBD. Onboard Diagnostic Apps and tools. Exhaust Gas Diagnostics for emissions analysis. Apps for Onboard Diagnostics. Engine Diagnostics, including sensors and fault codes. Diagnostics for Spark Plugs and optimal engine performance. Fuel Injection Diagnostics. Lubrication System Diagnosis for component longevity and vehicle performance. Why Enrol in This Course: Enrolling in Basic Automotive Engineering: Onboard Diagnostics will provide you with several benefits. Firstly, it is a top-reviewed course that has recently been updated to align with the latest advancements in automotive technology. By staying up-to-date, you'll gain a competitive edge in the job market and increase your chances of securing exciting career opportunities. Requirements: Basic knowledge of automotive engineering concepts is recommended to make the most of this Basic Automotive Engineering: Onboard Diagnostics course. Familiarity with vehicle systems and components will facilitate your learning journey. Access to a computer or mobile device with an internet connection is also necessary to access the course materials and resources. Career Path: Upon completing Basic Automotive Engineering: Onboard Diagnostics, you can explore various exciting career paths within the automotive industry. Here are seven course-related professions, along with their average UK salaries: Automotive Technician - £25,000 to £35,000 per year Diagnostic Technician - £27,000 to £40,000 per year Vehicle Service Advisor - £18,000 to £25,000 per year Automotive Engineer - £30,000 to £45,000 per year Garage Manager - £30,000 to £40,000 per year Fleet Maintenance Supervisor - £25,000 to £35,000 per year Automotive Instructor - £22,000 to £35,000 per year Certification: Upon completing the Basic Automotive Engineering: Onboard Diagnostics course, you'll earn a CPD certificate recognised in the automotive industry. This certificate enhances your professional profile and career opportunities. Enrol today to excel in automotive engineering alongside thousands of students worldwide on this enriching journey. Course Curriculum 3 sections • 9 lectures • 00:54:00 total length •Introduction: 00:01:00 •Brief history & Basic working of OBD: 00:08:00 •Onboard diagnostic apps: 00:07:00 •Exhaust gas-Diagnostics: 00:07:00 •APPS on Onboard diagnostics: 00:07:00 •Engine -Diagnostics: 00:05:00 •Diagnostics-spark plug: 00:06:00 •Diagnostics- Fuel injection: 00:06:00 •Diagnosis -Lubrication: 00:07:00

Basic Automotive Engineering: Onboard Diagnostics
Delivered Online On Demand54 minutes
£12

Protection and Control of High Voltage Power Circuits

4.9(27)

By Apex Learning

Overview This comprehensive course on Protection and Control of High Voltage Power Circuits will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Protection and Control of High Voltage Power Circuits comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Protection and Control of High Voltage Power Circuits. It is available to all students, of all academic backgrounds. Requirements Our Protection and Control of High Voltage Power Circuits is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 12 lectures • 05:23:00 total length •Module 01: Introduction: 00:13:00 •Module 02: Overview of Stations: 00:36:00 •Module 03: Relaying in General: 00:46:00 •Module 04: Instrument Transformers: 00:18:00 •Module 05: Transformer Configurations Connections Cooling: 00:28:00 •Module 06: Surge Protective Equipment: 00:27:00 •Module 07: High Voltage Circuit Breakers: 00:18:00 •Module 08: Breaker Control & Auto Reclosing: 00:24:00 •Module 09: Instantaneous & Timed Over Current Protection: 00:44:00 •Module 10: Differential Protection: 00:25:00 •Module 11: Impedance Relaying: 00:44:00 •Assignment -Protection and Control of High Voltage Power Circuits: 00:00:00

Protection and Control of High Voltage Power Circuits
Delivered Online On Demand5 hours 23 minutes
£12

Chaperone Training: Roles, Responsibilities, and Legal Considerations Course

5.0(2)

By Training Express

The Chaperone Training: Roles, Responsibilities, and Legal Considerations course is tailored to individuals stepping into or already engaged in chaperoning roles. This online course offers a detailed exploration of the essential duties, legal requirements, and ethical considerations necessary to perform confidently and responsibly in these roles. As a chaperone, understanding your responsibilities is crucial to ensuring the safety and well-being of those under your care. This course will delve into these critical aspects with the aim of offering practical insight into the important decisions you may need to make on the job. Throughout the course, participants will examine the legal obligations that govern the chaperone’s role, including the relevant laws, policies, and protocols. With a blend of theoretical learning and practical guidance, learners will be equipped to handle various scenarios with a clear understanding of what is expected. Whether you're supervising children on school trips, working with vulnerable adults, or providing support in other supervised settings, this course ensures that you have the knowledge necessary to meet your duties with confidence and professionalism. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Chaperone Training Module 02: Intimate Examination Module 03: Dealing with Sexual Misconduct Module 04: The Roles, Responsibility and Interaction of a Chaperone Module 05: Prevention and Control of Infection Module 06: Interpersonal Skill Module 07: Legal Issues Learning Outcomes: Apply ethical conduct in intimate examination situations for patient trust. Demonstrate adeptness in addressing and preventing sexual misconduct. Execute roles and responsibilities effectively in diverse chaperone scenarios. Implement infection prevention measures to maintain a safe environment. Refine interpersonal skills for clear communication and patient support. Navigate legal complexities, ensuring compliance and confident chaperoning. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Support staff Aspiring chaperones Caregivers Medical assistants Nursing staff Allied health professionals Individuals in healthcare-related roles Career path Chaperone in healthcare settings Support staff in medical facilities Healthcare assistant Nursing assistant Allied health roles Patient care coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Chaperone Training: Roles, Responsibilities, and Legal Considerations Course
Delivered Online On Demand1 hour
£12

Certificate in Handling a Difficult Customer

4.3(43)

By John Academy

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate in Handling a Difficult Customer
Delivered Online On Demand5 hours 4 minutes
£18

Professional Diploma in Human Resource Management

By iStudy UK

If you are part or will be part of Human Resource Management you just don't need to know the functions of your department. You need to learn also about the functions of other departments since you'll be the one who will help in finding people perfect for it. In this course, you will learn the necessary skills, knowledge, and information about Human Resource Management and the implications of a different aspect of Human Resources with the daily responsibilities of people in this department. Course Highlights Professional Diploma in Human Resource Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Human Resource Management into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Human Resource Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Human Resource Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Human Resource Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Professional Diploma in Human Resource Management 00:20:00 Final Exam Final Exam- Professional Diploma in Human Resource Management 00:20:00

Professional Diploma in Human Resource Management
Delivered Online On Demand11 hours 40 minutes
£25