Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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NPORS Plant Loader Securer Training The NPORS plant loader securer training course is intended for delivery drivers who operate plant equipment to load on to delivery vehicles, additionally for workers who are responsible for securing the plant using various securing equipment. Unsafe loads on vehicles injure more than 1,200 people a year and cost UK businesses millions of pounds in damaged goods. There has been an increasing number of accidents involving mobile plant during loading/unloading or during transportation resulting in fatalities. In line with recommendations from the Safety of Loads on Vehicles from the Department Of Transport, the course will provide both theoretical and practical training to ensure candidates are able to carry out the duties of Plant Loader Securer. NPORS is an approved CSCS Partner Card Scheme, providing evidence that individuals working on construction sites have the appropriate training and qualifications for the plant loader securer duties. Furthermore, training criteria is based on the approved standards of the Construction Leadership Council. Visit our page; The Art Of Securing Loads Experienced operator – NPORS Plant Loader Securer Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Plant Loader Securer Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Plant Loader Securer Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Plant Loader Securer Test is for operators who have received some form of training in the past or alternatively has been operating the Plant Loader Securer for several years. If you are unsure if you qualify to go down the test route please contact us to discuss this in more detail. Discounts are available for multiple bookings There are two parts to the plant loader securer test, a theory section comprised of 25 questions and a practical session. Plant Loader And Securer Course Objectives Plant Loader and Securer Training covers: Legislation: All relevant health and safety and current legislation and British Standards Loading: Load or guide items of plant onto a transporter. Position items of plant on the transporter to ensure no overloading of transporter axles. Ensure integrity and security of items of plant plus attachments using a range of restraining equipment Preparations: Prepare an area for the purposes of loading and unloading construction plant. Prepare a transporter for receiving different items of construction plant, which must include tracked, wheeled and roller types. Agree and give appropriate signals to the plant operator. Check equipment prior to operations Travel: Prepare a transporter for road travel. Ensure intended route of travel is compatible with load weight, width and height. Explain the specific requirements of current legislation for equipment designed for transporting construction plant. State the requirements to be undertaken when loading and unloading plant on the public highway. Plant Loader Securer Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of the loading and securing and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury, however this course must be on your site. With its own purpose-built practical training area to simulate an actual working environment. Our Loader Securer training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS Plant Loader Securer Tester to your site nationwide, to reduce the amount of time away from work Frequently Asked Questions 1. Who should take the Plant Loader Securer Training? This training is intended for delivery drivers operating plant equipment to load onto delivery vehicles and workers responsible for securing the plant using various securing equipment. 2. What does the Plant Loader Securer Training cover? The course covers legislation, load and guide items of plant, preparing areas for loading/unloading, securing equipment, preparing transporters for road travel, and ensuring compliance with safety requirements. 3. How long is the Plant Loader Securer Training? For novice operators, the training lasts 2 days. Experienced operators can take a 1-day test. 4. What certification do I receive upon completion? Participants receive an NPORS card, either the traditional card valid for 5 years or the NPORS card with CSCS logo, valid initially for 2 years. 5. Are there any prerequisites for the Plant Loader Securer Training? Candidates must have a good understanding of English. For the NPORS card with CSCS logo, a CSCS Health & Safety test must have been completed within the last two years. More courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. For those looking for a “NPORS Plant Loader Securer Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK
NPORS Plant Mover Training Provide candidates with the training and knowledge to enable them to carry out the movement of plant equipment safely. NPORS Plant Mover Training course is aimed at people who are responsible for moving the machinery around the site, this could be maintenance staff or drivers who deliver the machinery to site. All staff should be trained in the safe operation of plant or machinery. NPORS is an approved CSCS Partner Card Scheme, providing evidence that individuals working on construction sites have the appropriate training and qualifications for safe movement of construction machinery. Furthermore, Plant Mover training criteria is based on the approved standards of the Construction Leadership Council. Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Your skills, our commitment—always at the best price. Course Content Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator. Have a working knowledge of the manufacturer‘s handbook for each machine. Be able to locate and identify the major components of the machine and explain their functions. Be able to locate and identify all controls and operate the machine safely. Conduct all pre-operational checks in accordance with the manufacturer‘s recommendations. Use the correct PPE for Plant Movers. Prepare machinery for movement and operate machinery safely in forward and reverse gears over varying terrain. Conduct all necessary safety checks in the working area. Correct Storage and transportation of machinery attachments (buckets, forks, breakers etc). Carry out all end of shift and shut down procedures. Variations: Lifting equipment Earthmoving equipment Accessing Equipment Plant Mover Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of plant movers and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built practical training area to simulate an actual working environment for the movement of plant Our Plant Mover training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS Plant Mover Tester to your site nationwide, to reduce the amount of time away from work Frequently Asked Questions 1. What qualifications do I need to enroll in the Plant Mover Training course? The course is intended for individuals who have some prior training or extensive experience with plant moving. If unsure, it’s advised to contact the training center for specific eligibility requirements. 2. What does the Plant Mover Training include? The training covers industry basics, safety responsibilities, machine operations, pre-operational checks, and correct use of personal protective equipment. It includes both theoretical and practical sessions to ensure comprehensive learning. 3. How long does the course last, and what are the class sizes? The course duration varies: 2 days for novices with a maximum of 6 candidates, and 1 day for experienced workers with a maximum of 8 candidates. 4. Are there any certifications provided after completing the course? Yes, successful candidates receive an NPORS card, which is a recognized certification for operating plant machinery safely. The type of card (traditional or with CSCS logo) depends on the specific requirements met during the course. 5. Can I take this course at my workplace? Yes, the training center offers options to conduct training at your site nationwide, though additional charges for mileage and accommodation may apply. 6. Is there funding available for this training? CITB funding might be available for eligible candidates, which can help cover the cost of the training. More courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. For those looking for a “NPORS Scissor Lift Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK
$400 + Tax for 10 in car driving lessons + 30 hourse online classes