997 Driver courses in Bournemouth delivered Online

The travel and tourism industry is a dynamic global sector shaped by customer expectations, market trends, and international developments. Our Travel Agent - CPD Accredited Course offers a detailed look into the profession, from tourism products and marketing to customer service and crisis management. Whether it's understanding the post-COVID travel landscape or the impact of Brexit on travel regulations, each module is designed to reflect the evolving nature of the sector. This course gives learners a structured route into the travel trade, focusing on the essentials of travel retailing, transport management, communication, and sustainable tourism. It blends theoretical insight with current industry knowledge, preparing learners to support clients effectively in planning memorable, well-organised trips. With a strong focus on customer satisfaction and emerging global issues, this course is ideal for anyone looking to pursue or expand a career in the travel and tourism field. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Travel Agent profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Travel Agent - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Travel Agent - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Travel Agent - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Travel Agent - CPD Accredited training.

Transport management plays a pivotal role in the smooth flow of goods, services, and information across every level of the supply chain. Our Transport Manager – CPD Accredited Course is designed for those keen to understand the strategic and operational aspects of logistics, distribution, procurement, and warehousing. This course offers a clear route into the structure and function of logistics systems, helping learners grasp the foundations of planning, supplier relationships, inventory control, and transport coordination. From logistics planning frameworks to effective negotiation techniques, this course blends essential knowledge with applied logistics management theories. You’ll explore key topics such as sourcing and procurement, channels of distribution, and customer service in logistics—all vital components for those pursuing a career in this ever-evolving sector. Whether you’re looking to enhance your existing knowledge or move into transport coordination or logistics roles, this course offers the insight needed to make informed decisions across the transport and supply chain industry. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Transport Manager profession Free Assessment to test learners' knowledge and skills Accredited learning and widely certificate from reputed CPD Accreditation Bodies Course Curriculum: Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Transport Manager - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Transport Manager - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Transport Manager - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Transport Manager - CPD Accredited training.

If you've ever pictured yourself working above the clouds, the Air Cabin Crew Diploma – CPD Accredited Course offers an expert-led introduction to the dynamic world of cabin crew responsibilities. This professionally designed course guides learners through the key areas of airline operations, cabin crew roles, aviation communication, emergency procedures, grooming standards, and more—all carefully structured to mirror the standards expected in international aviation. Whether you're interested in the day-to-day realities of crew life, understanding the aviation codes, or preparing for the recruitment journey, this course covers it with clarity and confidence. From understanding how different airlines operate to learning how to manage inflight communication, safety, and fatigue, every module is shaped to suit those aspiring to explore a cabin crew career. You'll gain insight into the industry's expectations, codes of conduct, and how various departments work together to keep flights running smoothly. Delivered entirely online, this course blends accessibility with engaging, structured learning—ideal for anyone aiming to prepare for the aviation sector from anywhere in the world. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Cabin Crew profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Air Cabin Crew Diploma - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Air Cabin Crew Diploma - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 15 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Air Cabin Crew Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Air Cabin Crew Diploma - CPD Accredited training.

Dive into the fascinating realm of criminal investigation with this expertly designed CPD-accredited bundle, featuring three essential courses that build a thorough understanding of crime and its analysis. Starting with criminology, the first course explores the foundations of criminal behaviour, legal frameworks, and investigative approaches that shape modern crime detection. The journey continues through criminal psychology and intelligence, shedding light on the mindset behind criminal acts and how psychological insight aids investigative processes. Finally, crime analysis offers an in-depth look at interpreting patterns, data, and intelligence to anticipate and address criminal activities. This bundle is ideal for professionals and enthusiasts seeking to deepen their knowledge without the constraints of physical attendance. Each course has been thoughtfully crafted to ensure clear, engaging content delivered entirely online, allowing learners to progress at their own pace. Whether you aim to broaden your expertise or enhance your career prospects in law enforcement, legal services, or private investigation, this series provides a solid foundation built on theoretical rigour and analytical insight — all within a flexible, accessible format. These comprehensive courses are available in this Criminal Investigation - CPD Accredited 3 Courses Bundle Course 01: Criminology: Criminal Investigation Training Course 02: Criminal Psychology and Intelligence Course 03: Crime Analysis ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Criminology: Criminal Investigation Training Module 01: Required Skills to Become a Criminal Investigator Module 02: An Introduction to a Private Detective Module 03: Criminal Intelligence Module 04: Crime Scene Investigation Module 05: Collecting and Packaging Physical Evidence Module 06: Fingerprints: Your Personal Signature Module 07: DNA Analysis Module 08: Criminology and Criminal Psychology Module 09: Violent Crimes and Cyber Criminology Module 10: Business Theft and fraud Module 11: Domestic Investigation and Types Module 12: Victimology Module 13: Dealing with Crime Module 14: Tracing and Surveillance Techniques Module 15: Effective Interrogation Techniques Module 16: Basic Operations of Firearms Module 17: Firearms Examination Module 18: Forensic Psychology Module 19: The Criminal Justice System in England and Wales Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Criminal Investigation - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Criminal Investigation - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Criminal Investigation - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Criminal Investigation - CPD Accredited 3 Courses Bundle training.

DASA DevOps Fundamentals: Virtual In-House Training The DASA DevOps Fundamentals™ certification provides the core education necessary to build your DevOps vocabulary and understand its principles and practices. It's the ideal starting point for DevOps journeys, whether you're already familiar with working with Agile and/or DevOps teams or not. Faster software deployment, increased deployment frequency, and higher change success rate are only some of the visible outcomes of practicing DevOps. Organizations such as Netflix, Spotify, and Facebook are transforming IT by successfully implementing DevOps principles. But you don't have to be big to be a DevOps leader. Companies large and small, young and old, have smoothly made the transition and have the proof of success in their pockets. This course will inspire you to serve as a change champion by sharing and using what you learned, and continue to learn, about DevOps to lead and mentor others. A solid understanding of DevOps Fundamentals has helped numerous professionals and organizations how to approach a DevOps journey, not only from a tool and automation perspective but also looking in-depth at the softer side of things. This course provides learners with an extensive introduction to the core Agile DevOps principles. It covers all 12 key knowledge and skill competencies defined by DASA to ensure you acquire a solid knowledge of DevOps concepts and terminology. Multiple cases or scenarios, group discussions, and examples are included in the course to enhance your learning experience. What you will Learn DASA DevOps Fundamentals-certified professionals are able to: Explain the drivers responsible for the emergence of DevOps. Define and discuss the key concepts and principles of DevOps. List and explain the business benefits of DevOps and continuous delivery. Know how teams can translate DevOps principles into tangible practices. Learn about modern operations in a DevOps context. Explain the concepts of test automation, infrastructure automation, and build and deployment automation. Describe how DevOps relates to Lean and Agile methodologies. Get insight into the various organizational DevOps models and architectures. Identify how Cloud and Delivery pipeline automation optimizes and accelerates the ways of working. Discuss the critical success factors for DevOps transformation. Introducing DASA DevOps Fundamentals DASA DevOps Fundamentals An Introduction Case Study - Easy Journey Airways Building the DevOps Context DevOps Evolution Business Benefits of DevOps DASA DevOps Principles Goals and Measurements Knowing DevOps for Individuals T-Shape Profiles DevOps Capabilities by DASA DASA DevOps Certifications Getting Acquainted with DevOps Culture and Behavior Embracing a DevOps Culture Core Elements of a DevOps Culture Implementation of a DevOps Culture Understanding the Value of DevOps for Teams and Organizations Organizational Models Team Autonomy DevOps at Scale Getting Familiar with DevOps Management Practices ITSM Lean Agile Getting Familiar with DevOps Technical Practices Architecture Modern Infrastructure and Cloud Operations Enabling DevOps Team Performance Through Continuous Delivery and Automation Software Delivery Automation Concepts Continuous Delivery Core Concepts Continuous Delivery Automation Concepts Continuous Delivery Automation Focus Topics Measuring the Performance - The Next Steps Analyze the Current Situation Improve Incrementally

Duration 2 Days 12 CPD hours This course is intended for The COBIT 2019 Foundation course would suit candidates working in the following IT professions or areas: IT Auditors IT Managers IT Quality professionals IT Leadership IT Developers Process practitioners Managers in IT service providing firms The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This COBIT 2019 Foundation course is designed as an introduction to COBIT 2019 and enables you to understand how an integrated business framework for the governance and management of enterprise IT can be utilized to achieve IT business integration, cost reductions and increased productivity. The syllabus areas that this course is designed to cover are: New framework introduction Key concepts and terminology Governance and Framework Principles Governance system and components Governance and management objectives Performance management Designing a tailored governance system COBIT 2019 builds on and integrates more than 25 years of development in this field, not only incorporating new insights from science, but also operationalizing these insights as practice. The heart of the COBIT framework updates COBIT principles while laying out the structure of the overall framework including: New concepts are introduced and terminology is explained?the COBIT Core Model and its 40 governance and management objectives provide the platform for establishing your governance program. The performance management system is updated and allows the flexibility to use maturity measurements as well as capability measurements. Introductions to design factors and focus areas offer additional practical guidance on flexible adoption of COBIT 2019, whether for specific projects or full implementation. From its foundation in the IT audit community, COBIT has developed into a broader and more comprehensive information and technology (I&T) governance and management framework and continues to establish itself as a generally accepted framework for I&T governance. 1 - COBIT 5 OVERVIEW AND INTRODUCTION Course Administration Course Objectives Exam Overview Certification Scheme History of COBIT COBIT 2019 Improvements Major differences with 2019 Misconceptions about COBIT COBIT and Other Standards 2 - KEY CONCEPTS AND TERMINOLOGY Introduction to Enterprise Governance of Information and Technology Benefits of Information and Technology Governance COBIT Information and Technology Governance Framework Distinction of Governance and Management Three Principles of a Governance Framework Six Principles for a Governance System 3 - GOVERNANCE SYSTEMS AND COMPONENTS Introduction to the Components of a Governance System Processes and Capability Levels Organizational Structures and Defined Roles Information Flows and Items People, Skills and Competencies Principles, Policies and Frameworks Culture, Ethics and Behavior Services, Infrastructure and Applications 4 - GOVERNANCE MANAGEMENT OBJECTIVES Governance and Management Objectives Publication Governance and Management Objectives Governance and Management Objectives Core Model Evaluate, Direct and Monitor Align, Plan and Organize Build, Acquire and Implement Deliver, Service and Support Monitor, Evaluate and Assess 5 - GOALS CASCADE Governance and Management Objective Relationships Governance and Management Objective Descriptions High-Level Information Example Introduction to the Goals Cascade Enterprise Goals Alignment Goals Mapping Tables ? Appendix A 6 - PERFORMANCE MANAGEMENT Introduction to Performance Management COBIT Performance Management Principles COBIT Performance Management (CPM) Overview Process Capability Levels Rating Process Activities Focus Area Maturity Levels Performance Management of Organizational Structures Performance Management of Information Items Performance Management of Culture and Behavior 7 - DESIGNING A TAILORED GOVERNANCE SYSTEM The Need for Tailoring Design Factors Enterprise Strategy Enterprise Goals Risk Profile I&T Related Issues Threat Landscape Compliance Requirements Role of IT Sourcing Model for IT IT Implementation Methods Technology Adoption Strategy Enterprise Size Focus Areas Designing a Tailored Governance System Management Objective Priority and Target Capability Levels Component Variations Specific Focus Areas Stages and Steps in the Design Process 8 - IMPLEMENTING ENTERPRISE GOVERNANCE OF IT The Business Case The COBIT Implementation Guide Purpose COBIT Implementation Approach Phase 1 ? What are the Drivers Phase 2 ? Where are we Now Phase 3 ? Where do we Want to be Phase 4 ? What Needs to be Done Phase 5 ? How do we get There Phase 6 ? Did we get There Phase 7 How do we Weep the Momentum Going? EGIT Implementation Program Challenges

The Laboratory Technician Diploma - CPD Accredited 3 Courses Bundle offers a robust introduction to key laboratory practices, chemical safety, and health regulations, designed for those seeking to enhance their knowledge in scientific environments. This course package is ideal for individuals aiming to deepen their understanding of laboratory operations, chemical spill procedures, and the essential principles of COSHH (Control of Substances Hazardous to Health). Delivered entirely online, it provides a flexible learning pathway suitable for busy schedules and remote study. By completing these three courses, learners will gain a solid grasp of laboratory safety protocols and chemical handling standards, essential for maintaining safe and efficient workspaces. The bundle emphasises the importance of awareness and correct procedures when dealing with hazardous substances, supporting learners in achieving recognised CPD accreditation. Whether you’re beginning your journey in laboratory science or wish to strengthen your foundational knowledge, this bundle offers well-structured content crafted to enhance your professional profile in the field. These comprehensive courses are available in this Laboratory Technician Diploma - CPD Accredited 3 Courses Bundle Course 01: Laboratory Technician Diploma Course 02: Chemical Spill Course 03: COSHH (Control of Substances Hazardous to Health) Training ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Introduction to the Course Module 02: Medical Laboratory Services Module 03: Laboratory Equipments (Part-01) Module 04: Laboratory Equipments (Part-02) Module 05: Microscope and How to Use It Module 06: Solutions Used in Clinical/Medical Laboratory Module 07: Sterilisation, Disinfection and Decontamination Module 08: Basic Haematology Module 09: Basic Haemostasis (Coagulation) Module 10: Basic Immunology and Immunohematology Module 11: Urinalysis Module 12: Basic Clinical Chemistry Module 13: Basic Clinical Microbiology Module 14: Basic Parasitology Module 15: Laboratory Accidents and Safety Module 16: Quality Assurance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Laboratory Technician Diploma - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Laboratory Technician Diploma - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Laboratory Technician Diploma - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Laboratory Technician Diploma - CPD Accredited 3 Courses Bundle training.

STGO Abnormal Loads

The Duty Manager Training Course is designed to prepare individuals for the dynamic demands of frontline leadership roles in modern service environments. Whether supervising daily operations, supporting teams, or maintaining workplace standards, this course provides essential knowledge for anyone looking to excel in a duty management role. From service management to effective team leadership, retail oversight, and customer-facing responsibilities, each module has been developed to cover core management principles with a focus on communication, operational strategy, and structured oversight. With modules covering everything from health and safety awareness to managing workplace communication and facilitating effective meetings, this training package supports learners in gaining a deep understanding of what it takes to oversee shift-based operations with confidence. It’s well-suited for those stepping into supervisory roles or seasoned team members aiming to formalise their knowledge. Every part of the course has been tailored for online learning, allowing you to build your knowledge at your own pace, wherever you are. Whether you work in retail, hospitality, facilities, or service-based sectors, this course offers the managerial grounding needed to take responsibility with clarity and professionalism. Key Features of Duty manager Bundle CPD Accredited Duty manager Course Instant PDF certificate Fully online, interactive Duty managercourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Duty manager Bundle course to excel! To become successful in your profession, you must have a specific set of Duty manager skills to succeed in today's competitive world. In this in-depth Duty managertraining course, you will develop the most in-demand Duty manager skills to kickstart your career, as well as upgrade your existing knowledge & skills. Duty manager Curriculum Course 01: Service Manager Course 02: Team Leader & Management Training Course 03: Operations Management - Advanced Diploma Course 04: Customer Service Course 05: Facilities Management and Workplace Services Course 06: Workplace Communication Management Course 07: Compliance and Risk Management Course Course 08: Retail Management Course 09: Level 3 Health & Safety In The Workplace Training Course 10: Facilitating High Performing Meetings Accreditation This Duty manager bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Duty manager course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Duty manager basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Duty manager Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Preparing for Digital Transformation Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation. The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients What you will Learn Describe the impact that digital is making on the economy and on customer expectations Examine the nature and drivers of the digital transformation Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation Assess the impact of digital technologies on the current roles and positions in the organization Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization Recognize the new technology trends in the digital transformation and what they mean to the future of the organization Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation Foundation Concepts Digital transformation versus automation Driving forces behind the digital transformation Learning from digital transformation successes Digital Transformation and Customer Orientation The Digital Customer Customer touch points and the customer journey Omnichannel concept Transform to the customer Digital Technologies and the Organization Relationship Management Big Data: The Basis for it All The Human Factor in Digital Transformations Risks of Digital Transformation Technology Trends Data and Business Analytics Other Major Trends Preview of Coming Attractions Pathway to Digital Transformation