Name: Practical Sales Skills 1 Day Workshop in Sheffield
Price: 595 GBP
Availability: InStock

Wakefield

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.
This Essential Management Skills training is suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance
The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well. In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

Understand their management style and use it to effectively react to team requirements.
Apply goals, strategy, objectives and tasks to help prioritize and meet departmental outcomes.
Concentrate on the important aspects of their work by delegating non-essential tasks.
Provide employees with timely performance feedback and achieve smart conversations.
Manage innovative meetings and communicate important business requirements.
Motivate and inspire employees to ensure business success.
Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, building an understanding of the five key tasks of managers and what is required to achieve them.

Icebreaker – Developing an understanding of what participants expect to get out of the training course and their expectations.

Management as a Product – Understanding the purpose of management and how it can be improved by considering it as a product in its own right.

Assessing Your Personal Management Style – Completing a questionnaire to define the management style of participants, helping to identify with their approach and noting any shortfalls. Identifying when it might be best to adapt their style to suit an alternative approach.

Setting Goals, Strategies, Objectives, Tasks and KPIs – Deciding the hierarchy of the different elements and creating their own workplace examples.

Prioritising – Using guidance from the Pareto Principle to help understand different priorities and how tasks should be approached.

Delegating – Establishing a structured approach to delegating and following a case study that helps the participants apply this to a real-life scenario. Includes examples of a delegation log and RACI for use back in the workplace.

Giving Performance Feedback – Defining performance feedback and understanding how to engage in smart conversations that get results. Includes a chance to role-play expected approaches using workplace simulations.

Managing Meetings – Learning the seven steps to successful workplace meetings.

Having Innovative Meetings – Applying Gamification techniques to help make 
meetings more engaging and motivate attendees to change behaviors, develop skills or solve problems. Includes two key interactive activities that can be applied to workplace meetings
.
Creating Engagement – Establishing the elements that help create engagement for teams and how these can be used at work.

Motivation – A review of the different approaches to motivation and how best to include motivation techniques in your everyday working style. Use of a TEDTalks video to look at a different approach to motivation. Includes two case studies to help embed the learning and highlight how learned techniques are best used in the real world.

Summary – A look at actions and how to move into a ‘future state’ of learning to ensure management skills are further developed.

This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Essential Management Skills training you will be able to:

Use a framework for effective management
Set goals, objectives, strategy and KPIs
Prioritize and organize your work effectively
Create employee engagement
Motivate and monitor your staff

Certification:

Once after the training, you receive a course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Essential Management Skills.

Mangates

Essential Management Skills 1 Day Workshop in Wakefield

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Anyone who manages or leads people in  a remote or virtual environment would benefit from the training provided by this Managing a Virtual Team training course materials. The course would suit people managing teams that work from home, on the road, at various locations or any other situation where the team is not based in the same place from day to day.

Course Contents:

Managing Virtual Teams has become a hot topic over the last few years. People are now much more likely to work from home, from their car, at alternative locations, or even on the other side of the world, which means managers might rarely see them.

Consequently, managers that are asked to lead these virtual teams not only face the usual leadership dilemmas, they also have to be able to adapt to these challenges in an environment where the rules have changed.

Managing virtual teams requires a different approach. It means developing new skills, communication methodologies and techniques to get the best out of teams and improve organisational and personal performance.

Perhaps you’ve always had virtual teams and you want to make your managers more effective. Or you want to refocus existing teams by developing your management team skills. Whatever your need, Trainer Bubble provides you with a comprehensive training course on managing a virtual team that will make your life easy.

Why is taking a virtual team training course a good idea?

Well, just imagine if you were better able to:

Inspire your virtual teams, bringing out the best in each and every individual.
Overcome the barriers and isolation that working remotely can cause.
Develop a virtual team that works collaboratively and with the interests of the organisation at heart.
Increase their teams performance through clear goal setting and communication.
Improve the effective use of technology within the organisation.
Develop trusting relationships that ensure the team works towards common goals.
Keep their teams happy and reduce staff turnaround.

Ultimately this training allows you to nurture a virtual team that is more motivated, inspired and productive. You need to know that your managers can effectively lead remote workers and now you have the training to do it.

This training will provide you with the tools and techniques to overcome the challenges of a virtual manager. They will be provided with practical tips to help you lead effectively, communicate successfully and consequently increase the performance of your virtual or remote team.

Course Topics:

What is a Virtual Team? – Providing the scope and broad definitions of various situations that constitute managing a virtual or remote team.

Benefits and Challenges – Identifying the benefits and challenges that face a manager of a virtual team and suggesting the mindset that a virtual manager needs to develop.

Competencies and Skills – Establishing the competencies and skills of a virtual manager and acknowledging where there may be development opportunities.

Virtual Team Case Study, Part One – The first part of a case study that follows Steve on his virtual team management journey. What challenges and opportunities are there for Steve with his new team?

Building a Virtual Team – What does a virtual team require from their manager to be a success and what ground rules should be set?

Virtual Team Case Study, Part Two – How should Steve set up his initial meeting with his team? What should be included and how should he approach this?

Working on Trust – What traits build trust in a virtual team and how can the participants demonstrate this with their teams?

Using Technology Effectively – Reviewing the tools available to the virtual manager and knowing which tool is better to use for each situation.

Virtual Team Case Study, Part Three – How can Steve resolve the challenges that he is facing with his virtual team? What should he do and how could he have avoided them in the first place?

Communication Skills – What is the best practice of communication with a virtual team and how can we ensure our communication approach is effective?

Feedback Skills – Understanding the purpose and guiding principles of feedback and developing an approach to feedback preparation.

Virtual Team Case Study, Part Four – What can Steve do to resolve the problem of a poorly performing virtual employee? How could he have avoided the problem in the first place?

Managing Performance from a Distance – How to monitor virtual work, set goals and provide effective reviews without micromanaging or losing control of the team.

Session Recap – An activity review of the core elements of the training course ready to feed into the personal action plan.

Course Feature:

At the end of this managing a virtual team training, you will be able to:

Understand and develop the skills required to effectively manage a virtual team
Build engagement and trust with members of their virtual team
Effectively use technology and tools to support communication within the team
Improve their communication and feedback approach with your virtual team
Track progress and performance management of team members to achieve success

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anyone who is interested in learning Managing Virtual Team Skills.

Managing a Virtual Team Skills 1 Day Training in Wakefield

Managing a Virtual Team 1 Day Training in Wakefield

Sheffield

Certificate: Course Completion Certificate | Language: English

Duration: 2 Days | Credits: 16 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results.

This two day activity based training program will empower you as a leader in bringing out the best in yourself and others by exploring the most critical success factors of strong leadership that will help you bring your people together, motivate, energize and inspire them to their full potential to achieve extraordinary things.

Learning Objectives:

After completing this course, delegates will be able to: 

Describe the roles and responsibilities of a true leader.
Clearly understand the difference between the role of a manager and the role of a leader.
List the three main essential roles of a leader.
Understand what motivates people and explain the "4motive" motivational model.
Identify what employees want from a leader.
Understand different perspectives and what defines a true leader.
Find out their preferred leadership style
Balance team, task and individual functions
Identify what it takes to role model strong leadership.
List the leadership critical success factors

Agenda:

Module One: What leaders do?
As a leader, what is your job?
Management Vs Leadership.
The three essential roles of a leader.
People's motivation.

Module Two: What leaders know?
What employees want from their leader?
Catch them doing something right!.
What defines a leader?
Leadership and perspectives.

Module Three: What are leaders like?
Find out your leadership style.
Balance team, task and individual functions.
Role model strong leadership.
The leadership critical success factors.

Certification:

Once after the training you receive course completion certificate from Mangates.

Target Audience:

All people managers and anyone in a leadership position.

Leadership Skills - Lead, Motivate & Inspire 2 Days Training in Sheffield

Leadership Skills - Lead, Motivate & Inspire 2 Days Training in Wakefield

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Writing is a key method of communication for most people, and it"s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Business Writing workshop will give you a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.

Learning Objectives:

After completing this course, delegates will be able to: 

Write business documents to a professional standard and conforming to acceptable formats
Present information in an organised, structured way so as to achieve a specific objective
Use a business-like style and vocabulary, while displaying sensitivity to different levels of reader expertise
Express ideas with confidence and clarity, supporting persuasive and logical arguments

Agenda:

Module One: Working with Words
Spelling
Grammar
Creating a Cheat Sheet

Module Two: Constructing Sentences
Parts of a Sentence
Punctuation
Types of Sentences

Module Three: Creating Paragraphs
The Basic Parts
Organization Methods

Module Four: Writing Meeting Agendas
The Basic Structure
Choosing a Format
Writing the Agenda

Module Five: Writing Emails
Addressing Your Message
Grammar and Acronyms

Module Six: Writing Business Letters
The Basic Structure
Choosing a Format
Writing the Letter

Module Seven: Writing Proposals
The Basic Structure
Choosing a Format
Writing the Proposal

Module Eight: Writing Reports
The Basic Structure
Choosing a Format
Writing the Report

Module Nine: Other Types of Documents
Requests for Proposals
Projections
Executive Summaries
Business Cases

Module Ten: Proofreading and Finishing
A Proofreading Primer
How Peer Review Can Help
Printing and Publishing

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Certification:

Once after the training you receive course completion certificate from Mangates.

Target Audience:

Anybody who is interested in learning Business Writing Skills.

Business Writing 1 Day Workshop in Sheffield

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Learning Objectives:

By the end of this course you will be able to: 

Identify, relate to, and put into practice the four characteristics of highly effective managers.
Plan, prioritize and delegate effectively.
Understand how to manage performance in such a way as to get the very best from your people.
Use a range of strategies for managing and developing a highly motivated and effective team.
Recognise the need for change in today’s business reality and be able to manage change.
Engaging and understanding others using a range of techniques.

Agenda:

Module One: Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can"t Do)
Create a Shared Vision
The More they Learn, the More Responsibility They Get
Case Study
Module One: Review Questions

Module Two: Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Case Study
Module Two: Review Questions

Module Three: Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Case Study
Module Three: Review Questions

Module Four: Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Case Study
Module Four: Review Questions

Module Five: Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Case Study
Module Five: Review Questions

Module Six: When an Employee Complains about their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Case Study
Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)
Writing Performance Reviews
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Case Study
Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Building Ownership
360 Degree Feedback
Case Study
Module Eight: Review Questions

Module Nine: When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Case Study
Module Nine: Review Questions

Module Ten: Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What you Preach
Have an Open Door
Their Success is Your Success
Case Study
Module Ten: Review Questions

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Manager Management Skills

Manager Management 1 Day Training in Sheffield

Manager Management 1 Day Training Sheffield

Business Writing 1 Day Workshop in Wakefield

Manager Management 1 Day Training in Wakefield

Manager Management 1 Day Training Wakefield

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Sheffield

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Sheffield

Since the end of the Cold War, ideological rivalries have largely given way to nationalism and ethnic conflict as the primary drivers of strife within and between nations. From ethnic and religious violence to clan-based struggles, cultural divisions have destabilized countries and regions, often spilling across borders to threaten global security. Scholars warn that these conflicts—frequently framed as ethnic, nationalist, or religious—challenge not only regional stability but also the very concept of world order.

Even in so-called "unified" First World nation-states, cultural tensions have surged, evident in the rise of secessionist movements and anti-immigrant political parties. Minority groups worldwide are increasingly vocal, demanding recognition and rights, while those in power often respond with repression or violence. The result is a growing wave of nationalist conflicts—ranging from mass expulsions to state-sponsored genocide—that has tested traditional notions of state sovereignty and sparked international humanitarian interventions.

Despite widespread acknowledgment of this nationalist resurgence, experts remain divided on its origins, meaning, and solutions. Debates intensified with Samuel Huntington’s provocative “Clash of Civilizations” thesis, which gained urgency after September 11 and the War on Terror. 

Critics argue that the real struggle lies not between civilizations but within competing visions of modernity—one rooted in individualism and democracy, the other in communal identity and self-determination—or what some call a “Clash of Fundamentalism” fueled by religious movements.

This course explores these dynamics, examining the roots of identity-based conflict and the pathways to peace in deeply divided societies. It equips learners with the theoretical tools and practical insights to understand and address one of the defining challenges of our time.

WHAT YOU’LL LEARN
Through this course, you will:
Gain a comprehensive understanding of nationalism’s emergence, persistence, and its potential to fuel ethnic and religious polarization, violence, and civil war.
Explore the causes, consequences, and responses to identity-based conflicts at national, regional, and global levels.
Develop an integrated perspective on conflict resolution and peace building, blending theory, and real-world practice.
Analyze the social, economic, and political conditions of plural societies grappling with division and strife.

INTENDED LEARNING OUTCOMES
By the end of this course, you will be able to:

Knowledge and Understanding
Apply major theoretical frameworks in nationalism studies to analyze the role of identity in ethno-political conflicts.
Identify conditions that give rise to identity-based conflicts and assess their implications.
Understand the international community’s responses to civil wars and genocide—including preventive diplomacy, mediation, humanitarian intervention, and reconciliation—while grappling with issues of political, moral, and legal responsibility.
Skills
Critically evaluate diverse approaches to studying ethno-political conflicts and designing conflict resolution strategies.
Explain the causes and consequences of identity-based conflicts across multiple global regions.

Competences
Think critically about nationalism and its role in shaping geopolitical and local conflicts.
Propose informed policy solutions to prevent or mitigate identity-based conflicts.
Build a strong theoretical foundation in conflict resolution applicable to real-world challenges.

WHY STUDY PEACE AND CONFLICT?

Peace and Conflict Studies (PACS) seeks to uncover the causes of violence and conflict while developing strategies to transform them into nonviolent resolutions. This course empowers you to contribute to a more peaceful world, locally and globally, by equipping you with valuable knowledge and practical skills. It’s ideal for anyone passionate about resolving disputes, promoting peace, and driving positive societal change—welcoming individuals from all backgrounds united by a shared commitment to this urgent mission.

WHO SHOULD ENROLL?
This course is open to anyone eager to deepen their understanding of conflict dynamics and peace-building. No prior academic credits are required—just curiosity about the world and a desire to make a difference.

Gada Academy

Explore why people, groups, and states engage in conflict and why peace remains elusive. Dive into the causes of conflict, effective resolution strategies, and peacebuilding efforts worldwide. Learn how historical, cultural, and political factors shape disputes and discover insights into fostering lasting peace. #ConflictStudies #PeaceInitiatives #GlobalUnderstanding

CONFLICT AND PEACEMAKING IN DIVIDED SOCIETIES | Live Online Learning | University-Level Course (Non-Credit)

Normal Price

Reduced price for early registrations. Secure your spot early and save!

This driver CPC course - Customer Service &amp; Manual Handling is suitable for LGV &amp; PCV and will cover:Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

General Admission

This driver CPC course Rules of The Road &amp; Fuel-Efficient Driving is suitable for LGV &amp; PCV and will cover:Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, Benefits of Fuel-Efficient Driving, Fuels and Fluids, Use of Vehicles,&nbsp;Other Factors,&nbsp;Driving Safely and Fuel Efficiently.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover:
Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS5814/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Road Safety

Vulnerable Road Users - International CPC - Online

Grantham

Driver CPC - 1 Day Periodic 7 Hour CourseThe Compliant Driver and Safe Loading of VehiclesJoin us for an informative day at&nbsp;Total Compliance&nbsp;in Grantham, Lincolnshire. This in-person event focuses on key aspects of being a&nbsp;compliant driver&nbsp;and ensuring the&nbsp;safe loading of vehicles. Our course is designed to enhance your skills and knowledge to keep you and others safe on the road. Don&#39;t miss out on this opportunity to improve your driving practices!

Driver CPC - 1 Day Periodic 7 Hour Course
The Compliant Driver / Trailer Checks and 3rd Party Trailers
Join our online course from Total Compliance, designed to build your expertise in being a compliant driver and conducting essential trailer check.
Driver Compliance: Understanding the responsibilities and legal requirements for maintaining compliance on the road.
Trailer Checks: Conducting thorough pre-use and post-use trailer inspections to ensure safety and efficiency.
3rd Party Trailers: Best practices for managing and operating third-party trailers, including checks, handling procedures, and risk mitigation.
Don't miss out on this opportunity to improve your driving practices!

Please review our Terms and Conditions for more information.

Total Compliance 

Police Driving

Certificate in Emergency Response Ambulance Driving (CERAD)

Drink Driving Rehabilitation Course (DDR)

Practical Driving

Manager CPC

Driver CPC - 1 Day Periodic 7 Hour Course - The Compliant Driver / Trailer Checks and 3rd Party Trailers - ONLINE

Driver CPC - 1 Day Periodic 7 Hour Course - The Compliant Driver / Trailer Checks and 3rd Party Trailers - ONLINE - April 25

This training covers two essential aspects: understanding the Highway Code and road safety measures to handle accidents, incidents, and breakdowns.Highway Code Training Content:<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course introduction, objectives, and expectations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to the Highway Code and its relevance.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Types of road users and training for various groups.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Respecting and understanding the risks to different road user categories.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Confirmation of knowledge quizzes covering all aspects of the Highway Code and traffic regulations.</li></ul>Driver Health and Wellbeing&nbsp;will equip you with the knowledge and tools to:<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the impact of physical and mental health on driving performance.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identify early warning signs of fatigue, stress, and other health issues.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn effective strategies for managing work-life balance and reducing stress.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Promote a healthy lifestyle to enhance overall well-being and driving safety.</li></ul>Join us to enhance your knowledge of the Highway Code and road safety preparedness. Register today to ensure your drivers are well-versed in the rules of the road and equipped to handle unexpected challenges on their journeys

This training covers two essential aspects: Understanding the highway Code and road safety measures to handle accidents, incidents, and breakdowns.
Driver Health and Wellbeing:
Understand the impact of physical and mental health on driving performance.
Identify early warning signs of fatigue, stress, and other health issues.
Learn effective strategies for managing work-life balance and reducing stress.
Promote a healthy lifestyle to enhance overall well-being and driving safety.
Drivers’ Hours and Working Time Regulations:
Master the Rules of the Road Ensure compliance with complex driving and rest regulations. 
Understand the impact of hours worked on driver safety and well-being. 
Learn how to effectively manage driving and rest periods, breaks, and exemptions to avoid penalties and protect your business.
Join us to enhance your knowledge of the Highway Code and road safety preparedness. 
Register today to ensure your drivers are well-versed in the rules of the road and equipped to handle unexpected challenges on their journeys. 

Please review our Terms and Conditions for more information.


Driving Instructor

Driver CPC- 7 Hour Course/Driver Health, Wellbeing / Driver Hours, Working Time & Tachograph

Driver CPC- 7 Hour Course/Driver Health, Wellbeing / Driver Hours, Working Time & Tachograph - April 25

Master the challenges of diverse driving environments and ensure safe handling techniques with this combined Driver CPC course!This comprehensive program equips professional drivers with the skills and knowledge to navigate both urban and rural landscapes confidently.Key areas covered:<ul data-sourcepos="9:1-9:17" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-sourcepos="9:1-9:17" fr-original-style="" style="box-sizing: border-box;">Urban Driving Techniques:&nbsp;Develop strategies for navigating busy city streets,&nbsp;including managing traffic congestion,&nbsp;negotiating junctions,&nbsp;and adhering to specific urban regulations.</li><li data-sourcepos="10:1-10:24" fr-original-style="" style="box-sizing: border-box;">Rural Road Safety:&nbsp;Learn how to adapt your driving style for rural roads,&nbsp;including handling narrow lanes,unpredictable bends,&nbsp;and potential hazards like livestock and wildlife.</li><li data-sourcepos="11:1-11:27" fr-original-style="" style="box-sizing: border-box;">Safe Manual Handling:&nbsp;Gain a strong foundation in safe lifting techniques to prevent injuries when loading, unloading,&nbsp;and manoeuvring goods.</li></ul><div fr-original-style="" style="box-sizing: border-box;">Register now for safer and more efficient driving! </div>

Our comprehensive online course offers a deep dive into Manual Handling and Safe Loading of Vehicles. Whether you're a seasoned driver or just starting out, this training will equip you with essential knowledge and skills to navigate various road conditions safely and efficiently.
Manual Handling Training: Gain a strong foundation in safe lifting techniques to prevent injuries when loading, unloading, and manoeuvring goods.
Safe Loading of Vehicles: Acquire essential knowledge and practical skills for securing loads effectively, preventing accidents, and complying with road safety regulations. 
Invest in your professional development and become a safer, more compliant driver.

Please review our Terms and Conditions for more information.


Driver CPC - 1 Day Periodic 7 Hour Course - Manual Handling / Safe Loading of Vehicles - ONLINE

Driver CPC - 1 Day Periodic 7 Hour Course - Manual Handling / Safe Loading of Vehicles - ONLINE - April 25

<h1 fr-original-style=" color: rgb(23, 28, 36);" id="isPasted" style="color: rgb(23, 28, 36); box-sizing: border-box;">Urban &amp; Rural Driving Training- Saturday 17th December 2022&nbsp;</h1><div fr-original-style=" color: rgb(98, 98, 98);" style="color: rgb(98, 98, 98); box-sizing: border-box;"><div data-node="5f11b25718d10" fr-original-style="" style="box-sizing: border-box;"></div><div data-node="5f11b25718d0e" fr-original-style="" style="box-sizing: border-box;">The Urban &amp; Rural Driving course gives a better understanding and knowledge of driving in different environments and the considerations needed when doing this.</div><div data-node="5f11b25718d14" fr-original-style="" style="box-sizing: border-box;">The course covers the following:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Navigating the urban environment</li><li fr-original-style="" style="box-sizing: border-box;">Road rage</li><li fr-original-style="" style="box-sizing: border-box;">Preparing to drive in the urban settings</li><li fr-original-style="" style="box-sizing: border-box;">Lane selection</li><li fr-original-style="" style="box-sizing: border-box;">Negotiating junctions</li><li fr-original-style="" style="box-sizing: border-box;">Roundabouts</li><li fr-original-style="" style="box-sizing: border-box;">Vulnerable road users</li><li fr-original-style="" style="box-sizing: border-box;">Protecting vulnerable road users</li><li fr-original-style="" style="box-sizing: border-box;">Traffic and congestion</li><li fr-original-style="" style="box-sizing: border-box;">Navigating the rural environment</li><li fr-original-style="" style="box-sizing: border-box;">Driving stress</li><li fr-original-style="" style="box-sizing: border-box;">Rural road risks</li><li fr-original-style="" style="box-sizing: border-box;">Preparing to drive on rural roads</li><li fr-original-style="" style="box-sizing: border-box;">Considering the size of your vehicle</li><li fr-original-style="" style="box-sizing: border-box;">Bridge strikes</li><li fr-original-style="" style="box-sizing: border-box;">Rural vulnerable</li><li fr-original-style="" style="box-sizing: border-box;">Speeding</li></ul></div><h3 fr-original-style=" color: rgb(23, 28, 36);" style="color: rgb(23, 28, 36); box-sizing: border-box;">What is Driver CPC?</h3>A Driver Certificate of Professional Competence (CPC) is a legal requirement for all professional lorry, bus and coach drivers.<h3 fr-original-style=" color: rgb(23, 28, 36);" style="color: rgb(23, 28, 36); box-sizing: border-box;">How much Driver CPC training do you need to do?</h3>The legal requirement for Driver CPC in the UK to drive a lorry, bus or coach, is to complete 35 hours of periodic training every 5 years in order to keep your Driver Certificate of Professional Competence (CPC).Drivers who fail to keep their CPC driver training hours up to date can be fined up to &pound;1,000 for driving professionally without it.Completion of this CPC leering course will gain you 7 hours towards your CPC</div>

Urban & Rural Driving Training- Saturday 17th December 2022 
The Urban & Rural Driving course gives a better understanding and knowledge of driving in different environments and the considerations needed when doing this.
The course covers the following:
Navigating the urban environment
Road rage
Preparing to drive in the urban settings
Lane selection
Negotiating junctions
Roundabouts
Vulnerable road users
Protecting vulnerable road users
Traffic and congestion
Navigating the rural environment
Driving stress
Rural road risks
Preparing to drive on rural roads
Considering the size of your vehicle
Bridge strikes
Rural vulnerable
Speeding
What is Driver CPC?
A Driver Certificate of Professional Competence (CPC) is a legal requirement for all professional lorry, bus and coach drivers.
How much Driver CPC training do you need to do?
The legal requirement for Driver CPC in the UK to drive a lorry, bus or coach, is to complete 35 hours of periodic training every 5 years in order to keep your Driver Certificate of Professional Competence (CPC).
Drivers who fail to keep their CPC driver training hours up to date can be fined up to £1,000 for driving professionally without it.
Completion of this CPC leering course will gain you 7 hours towards your CPC

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