1445 Diversity courses in Cardiff delivered On Demand

Description Microbiology Diploma Microbiology is a branch of biology that deals with the study of microorganisms. Microorganisms are extremely small forms of life like bacteria, protozoa, parasites, viruses and fungi. These organisms are microscopic i.e. they cannot be seen with the naked eye. There is often a misconception that microorganisms are dangerous and cause diseases. In reality, microorganisms are mostly beneficial or have a neutral effect in our lives. Those microorganisms or microbes that cause diseases are known as pathogens. Microorganisms are present everywhere but we are not able to see it because of their tiny sizes. Microbiologists investigate this hidden world of organisms that influence our environment, nutrition and health. Interestingly enough, there are more microbial cells in our bodies than our own cells. Microbiology includes several disciplines such as virology (study of viruses), bacteriology (study of bacteria), mycology (study of fungi), and parasitology (study of parasites). It is using tools like microscopes, genetics and culturing that microbiologists examine microorganisms. Genetics and molecular biology throws light into evolutionary relationships between microorganisms and their habitats. Culturing is the process of cultivating microorganisms to understand them better. Microbiology Diploma is a course is an introductory course especially for beginners to understand microbiology and its tricky concepts better. Microbiology Diploma presents insights on forms, functions and impacts of microorganisms in nature and on human lives. The characteristics, distinguishing features, processes and diversity are taken up in Microbiology Diploma. What you will learn 1: Introduction to Microbiology 2: Microbiology as a Young Science 3: Introduction to Microbes 4: Cell Structure and Functions 5: Introduction to Metabolism 6: Microbial Genetics 7: Microbial Growth 8: Microbial Ancestry 9: Harnessing Energy, Fixing Carbon 10: Respiration and Fermentation Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Overview of Ornithology (Study of Birds) The skies over Britain are home to more than 600 bird species, each with its own story. From the long journeys of Arctic terns to the clever nest-building of long-tailed tits, birds are full of surprises. Our Ornithology (Study of Birds) course helps you start learning how to spot and understand these amazing creatures. It's perfect for anyone curious about birds, whether you're just starting or looking to learn more. The UK bird conservation sector has grown by 18% in the last ten years. Organisations like the RSPB now have over 2,000 staff and 12,000 volunteers. Bird-related tourism brings around £300 million to the UK economy each year. More than 60,000 people take part in citizen science bird projects. This shows how important Ornithology (Study of Birds) has become for both science and nature lovers. This course takes you through the basics of Ornithology (Study of Birds) and moves into more advanced areas. You will learn bird classification, how to study their behaviour, and how to assess their habitats. The course also teaches key conservation skills. Whether you're listening to bird calls, looking at migration patterns, or helping with nature projects, you’ll gain useful skills. Ornithology (Study of Birds) helps you connect with nature and understand the role birds play in our world. This Ornithology (Study of Birds) course will help you to learn: Identify and name different bird species using scientific tools and methods Understand how bird anatomy connects to their actions and behaviours Study bird habitats and explain how birds fit into their ecosystems Recognise and understand bird calls and other ways they communicate Describe how and why birds migrate, and how they find their way Use basic conservation techniques and join in citizen science projects Who is this course for? Bird and nature lovers who want to learn more about birds and improve their spotting skills Conservation volunteers who want to support bird protection and monitoring work Biology students who are thinking about focusing on birds in their studies or future research Outdoor workers like park rangers, nature guides, or educators who want to know more about bird behaviour and habitats Citizen scientists who enjoy taking part in bird counts, tracking migrations, or helping protect bird habitats Process of Evaluation After studying the Ornithology (Study of Birds) Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Ornithology (Study of Birds) Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this Ornithology (Study of Birds) course can help you start or grow in careers such as: Ornithological Researcher – £28K to £45K per year Conservation Officer – £22K to £35K per year Wildlife Consultant – £25K to £42K per year Environmental Educator – £20K to £32K per year Ecological Survey Specialist – £24K to £38K per year Course Curriculum Module 1: Introduction to Ornithology Introduction to Ornithology 00:18:00 Module 2: Bird Classification and Diversity Bird Classification and Diversity 00:20:00 Module 3: Anatomy, Physiology, and Behaviour Anatomy, Physiology, and Behaviour 00:20:00 Module 4: Bird Habitats and Ecology Bird Habitats and Ecology 00:16:00 Module 5: Bird Communication and Vocalisations Bird Communication and Vocalisations 00:18:00 Module 6: Bird Migration and Navigation Bird Migration and Navigation 00:17:00 Module 7: Bird Conservation and Citizen Science Bird Conservation and Citizen Science 00:19:00 Module 8: Avian Research and Techniques Avian Research and Techniques 00:19:00

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to develop your professional boundaries and communication skills? Our Professional Boundaries course bundle has been designed to help individuals understand the importance of healthy boundaries in the workplace, and how they can contribute to a positive work environment. This course will cover a range of topics, including diversity and equality, team building, cross-cultural awareness, conflict management, workplace stress management, and more. In this comprehensive course, you will learn how to establish and maintain professional boundaries, communicate effectively, and work collaboratively with others. You will also learn about workplace confidentiality, document control, and self-esteem-building techniques that can help you to achieve your professional goals. At the end of this course, you will be equipped with the knowledge and skills necessary to excel in your workplace, build your confidence, and achieve your career goals. Don't wait any longer to invest in yourself and your career. Enrol in our Professional Boundaries course bundle today and take the first step towards professional success! Learning Outcomes: Upon completion of the Professional Boundaries course bundle, you will be able to: Define and establish healthy professional boundaries Communicate effectively in the workplace Understand the importance of workplace confidentiality and document control Build self-esteem and confidence Work collaboratively with others in a diverse workplace Manage workplace stress and conflict effectively Develop cross-cultural awareness and understanding. Key Features of this Course: Accredited by CPD Instant e-certificate and hard copy dispatch by the next working day Fully online, interactive course with audio voiceover Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Certification: Upon completion of this course bundle, you will receive a digital certificate, and you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications are fully accredited and provide you with up-to-date skills and knowledge to help you become more competent and effective in your chosen field. Our certifications have no expiry date, although we do recommend renewing them every 12 months. Accreditation: All of our courses, including this Professional Boundaries course bundle, are fully accredited, providing you with up-to-date skills and knowledge to help you become more competent and effective in your chosen field. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a passion for learning new skills and improving their professional boundaries and communication skills can take this course. It is particularly useful for those seeking to advance their careers or prepare for job opportunities in fields where these skills are highly valued.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction - What is a Native 00:05:00 The Backbone of Pronunciation I: The Vowel “o” 00:06:00 The Backbone of Pronunciation II: The Vowel “e” 00:07:00 The Backbone of Pronunciation III - The Umlaute ä, ö, ü 00:07:00 The Backbone of Pronunciation IV - “h”, “ch”, “sch” 00:06:00 Love Thy Next Like a Native - Alter, was Geht Ab 00:05:00 Solve The Demographic Problem Like a Native - Ich Hab' Bock Auf Dich 00:06:00 Cut Words Like a Native - Ham'wa Pause 00:08:00 Agree Like a Native - Stimmt Genau 00:06:00 Say No Like Real Native - Nein / Jain 00:08:00 Greet Like a Native: - Hallo, Wie Geht's 00:09:00 Leave Like a Native - Tschüss 00:10:00 Disagree Like a Native - Quatsch 00:08:00 Flirt Like a Native - Möpse, Möpse, Über Alles 00:08:00 Flirt Like a Boss - Introduction to German Humour 00:06:00 Let's Have Some Fun at Work - The Indispensable Glossary 00:10:00 Appear Smart - Use German Proverbs 1 00:06:00 Of Flies and Devils - Use German Proverbs 2 00:07:00 Love is in The Air - Use German Proverbs 3 00:08:00 Deep Words 00:07:00 The Dialect Diversity of Germany 1 00:09:00 The Dialect Diversity of Germany 2 00:09:00 Last But Not Least - German Humour 00:07:00 Ende Gut, Alles Gut 00:03:00 Supplementary Resources Supplementary Resources - Speak German like a Native 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Health and social care remain a top priority in the UK, particularly for the current pandemic, and staff are always needed to assist the sick and socially disaffected. Worldwide every employer is required by law to monitor their employees' health and social care. Every employee at every level and management, team leaders, and business owners should be aware of the most important health and safety fundamentals. Our Health & Social Care course provides an excellent introduction to working in care and broadens your understanding of working with people of all ages. The Health & Social Care course includes basic human development, legislative frameworks and protocols, how care is accessed and delivered in the UK, and core approaches to service users. By the end of this Health & Social Carecourse, you will be confident enough to take the next step on the career ladder, as you will learn everything you need to know to successfully work in a care setting and provide assistance to those with a wide range of needs. Learning Outcomes By the end of the Health & Social Care Bundle course, the learner will be able to: Understand Equality, Diversity and Rights in Health and Social Care. Understand Human Growth and Development. Understand safeguarding in Health and Social Care. Why Choose Health & Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Health & Social Care Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Benefits of Health & Social Care Course*** Course 01: Health & Social Care Course 02: Diploma in Health and Wellbeing Course 03: Level 4 Early Years Course ***Other Benefits of Health & Social Care*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Health & Social Care course] Course Curriculum of Level 3 Award in Health and Social Care Module 01: Equality, Diversity and Rights in Health and Social care Module 02: Human Growth and Development Module 03: Safeguarding in Health and Social Care >> ------------- << Assessment Method After completing each module of the Health & Social Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Health & Social Care course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is designed for individuals who want to work in Health & Social care or who are already working in health and social care and are looking to reinforce their knowledge. Requirements There are no specific requirements for this Health & Social Care Bundle course because it does not require any advanced knowledge or skills. Career path Individuals who wish to pursue a career in the Health & Social Care industry should take this course. Popular job roles include Senior Care Assistants, Support Workers, key workers in residential settings, domiciliary services, and day services Certificates Certificate of completion Digital certificate - Included

Health & Social Care remain a top priority in the UK, particularly for the current pandemic, and staff are always needed to assist the sick and socially disaffected. Worldwide every employer is required by law to monitor their employees' health and social care. Every employee at every level and management, team leaders, and business owners should be aware of the most important health and safety fundamentals. Our Health & Social Care course provides an excellent introduction to working in care and broadens your understanding of working with people of all ages. The Health & Social Care course includes basic human development, legislative frameworks and protocols, how care is accessed and delivered in the UK, and core approaches to service users. By the end of this Health & Social Carecourse, you will be confident enough to take the next step on the career ladder, as you will learn everything you need to know to successfully work in a care setting and provide assistance to those with a wide range of needs. Learning Outcomes By the end of the Health & Social Care Bundle course, the learner will be able to: Understand Equality, Diversity and Rights in Health and Social Care. Understand Human Growth and Development. Understand safeguarding in Health and Social Care. Why Choose Health & Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course was developed by industry experts. MCQ quiz after each module to assess your learning. Health & Social Care Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Benefits of Health & Social Care Course Course 01: Health & Social Care Course 02: Diploma in Health and Wellbeing Course 03: Level 4 Early Years Course >> Other Benefits of Health & Social Care Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Health & Social Care course] Course Curriculum of Level 3 Award in Health and Social Care Module 01: Equality, Diversity and Rights in Health and Social care Module 02: Human Growth and Development Module 03: Safeguarding in Health and Social Care >> ------------- << Assessment Method After completing each module of the Health & Social Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Health & Social Care course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This course is designed for individuals who want to work in Health & Social care or who are already working in health and social care and are looking to reinforce their knowledge. Requirements There are no specific requirements for this Health & Social Care Bundle course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Health & Social Care course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Individuals who wish to pursue a career in the Health & Social Care industry should take this course. Popular job roles include Senior Care Assistants, Support Workers, key workers in residential settings, domiciliary services, and day services.

Early Years: Level 2 Diploma for the Early Years Practitioner Online Do you desire a profession in child care? For early years professionals who want to deepen their understanding of children and adolescents' high-quality care, this Level 2 Diploma for the Early Years Practitioner course is suitable. The Level 2 Diploma for the Early Years Practitioner course qualification provides the learner with a thorough understanding of child safeguarding, legal requirements, the impact of food and nutrition on children's health and development, and much more. The qualification comprises well-designed and well-explained modules that will help you establish a solid foundation in practitioner responsibilities. The Level 2 Diploma for the Early Years Practitioner course will cover professional partnerships, equality, and diversity. As an early years practitioner, you can comprehend how to give management, well-being, and protection. You will learn about several laws pertaining to the early years in this early years course as well. With the aid of the Early Years course, you will ultimately be able to engage your clients and establish professionalism. Participate in this course in the early years to learn how to manage children in depth. Learning Outcomes of Level 2 Diploma for the Early Years Practitioner Course By the end of this level 2 Diploma for the Early Years Practitioner course, the learner will be able to: Early Years will help you to understand the emotional and physical well-being of children. Early Years describes equality, diversity, and professional partnerships. You can Understand health and safety legislation in the Early Years. Early Years Describes observations, assessments, and planning. Early Years Explains safeguarding children. Understand the Early Years Foundation Stage. You can Manage in a nursery environment in these Early Years. Early Years Engages in Professional Development. By enrolling in this Level 2 Diploma for the Early Years Practitioner course, it will open many doors of opportunity for you and equip you with the most sought-after skills of early childhood education. Special Offers of this Level 2 Diploma for the Early Years Practitioner Course This Level 2 Diploma for the Early Years Practitioner Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Diploma for the Early Years Practitioner Course Instant access to this Level 2 Diploma for the Early Years Practitioner Course Get FREE Tutor Support from Monday to Friday in this Early Years Course Main Course: Level 2 Diploma for the Early Years Practitioner Free Courses Course 01: Level 5 Childcare Training Course 02: Level 4 Early Years Course [ Note: Free PDF certificate will be provided as soon as completing the Level 2 Diploma for the Early Years Practitioner Course Level 2 Diploma for the Early Years Practitioner Course Curriculum of Level 2 Diploma for the Early Years Practitioner Industry Experts Designed this Level 2 Diploma for the Early Years Practitioner course into 14 detailed modules. Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School Assessment Method of Level 2 Diploma for the Early Years Practitioner After completing each module of the Level 2 Diploma for the Early Years PractitionerCourse, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Diploma for the Early Years Practitioner After completing the MCQ/Assignment assessment for this Level 2 Diploma for the Early Years Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Diploma for the Early Years Practitioner The Level 2 Diploma for the Early Years Practitioner course is designed especially for those who want to work as a qualified childcare leader or manager. It provides excellent training to anyone seeking a sought-after leadership and management qualification in childcare. Important Note: Our Level 2 Diploma for the Early Years Practitioner course focuses on knowledge. If you are seeking a formal qualification, please consider the following alternatives: NCFE CACHE Level 5 Diploma for the Early Years Senior Practitioner Level 2 Diploma for the Early Years Practitioner Level 2 Diploma for the Early Years Practitioner (RQF) Level 3 Diploma in Early Years Education and Care (Early Years Educator) (VRQ) NCFE CACHE Level 4 Certificate for the Early Years Advanced Practitioner Level 3 Diploma for the Children's Workforce (Early Years Educator) (RQF) NCFE CACHE Level 4 Certificate in Neuroscience in Early Years Level 2 Diploma for the Early Years Practitioner NCFE CACHE Level 2 Award in an Introduction to Neuroscience in Early Years Level 3 Certificate in Preparing to Work in Early Years Education and Care (VRQ) Requirements Level 2 Diploma for the Early Years Practitioner There are no specific requirements for this Level 2 Diploma for the Early Years Practitioner course because it does not require any advanced knowledge or skills. Career path Level 2 Diploma for the Early Years Practitioner After completing this qualification Level 2 Diploma for the Early Years Practitioner Course, learners can find themselves with several opportunities within the childcare settings, including the following options: Work in a pre-school with children aged 0-5. Volunteer in a pre-school. Become an Early Years Educator. Certificates Certificate of completion Digital certificate - Included

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Cleaning Operative Overview Ever wondered how seemingly ordinary spaces sparkle with cleanliness? The answer lies in the meticulous hands of Cleaning Operatives, the unsung heroes who ensure hygiene and comfort in our homes, workplaces, and public spaces. This comprehensive course is your passport to joining this essential profession, equipping you with the knowledge and skills to transform cleaning into a rewarding career. Embark on a journey through the diverse world of cleaning, from the fundamentals of handling equipment and tackling everyday grime to specialized techniques for kitchens, offices, and even commercial spaces. Gain valuable insights into handling non-routine waste, chemical safety protocols, and even the intricacies of starting and managing your own cleaning business. Whether you envision yourself working independently or as part of a team, this course empowers you to excel. Hone your customer service skills to build lasting relationships, learn effective staff management techniques, and delve into the art of marketing and securing new clients. With expert guidance, you'll gain the confidence to navigate the administrative aspects of running a successful cleaning business, including insurance, tax, and equipment management. Why You Should Choose Cleaning Operative Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Cleaning Operative is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Cleaning Operative is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Cleaning Operative Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:16:00 Module 02: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:23:00 Module 03: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:21:00 Module 04: House Cleaning House Cleaning 00:20:00 Module 05: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:20:00 Module 06: Bathrooms and Toilets Bathrooms and Toilets 00:19:00 Module 07: Office Cleaning Office Cleaning 00:17:00 Module 08: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:15:00 Module 09: Dealing with Non-Routine Waste Dealing with Non-Routine Waste 00:18:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:18:00 Module 11: Starting a Cleaning Business and Planning for it Starting a Cleaning Business and Planning for it 00:14:00 Module 12: Running the Business with Quality Service Running the Business with Quality Service 00:19:00 Module 13: Customer Satisfaction Customer Satisfaction 00:20:00 Module 14: Management of Staff Management of Staff 00:19:00 Module 15: Marketing, Advertising and Sales Marketing, Advertising and Sales 00:21:00 Module 16: Expansion Management Expansion Management 00:15:00 Module 17: Business Insurance, Tax and Additional Equipment Business Insurance, Tax and Additional Equipment 00:21:00

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.