19799 Disc courses

Motivational Interviewing Advancing Practice 2-day In-person CPD training workshop Thursday 7th & Friday 8th November 2024 his 2-day workshop will be of interest to people in diverse settings and circumstances where conversations about change are an everyday reality. A wide range of learning methods are used to create an enjoyable atmosphere for learning and sharing ideas. These will include demonstration, video observation, brief content lectures, discussion, and focused practice. It is an introduction to Motivational Interviewing for some participants and a refresher for those people who have attended MI training previously.

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Duration 3 Days 18 CPD hours This course is intended for Project team members In this course, students learn how to successfully set up functions and customizing settings for pricing in Sales and Distribution. Course Outline Condition technique for definition and maintenance of prices, surcharges and discounts Creating condition tables, access sequences, and condition types Using prices and other conditions in sales documents Promotions and sales deals Introduction to rebate processing

Duration 3 Days 18 CPD hours Discover and explore how to use the fundamental building blocks of the Swift programming language. class will teach you the basic concepts of Swift programming, including syntax, logic, structures, functions, and patterns. It also includes detailed explanations of language syntax and coding exercises. Introduction to Swift Constants, Variables, and Data TypesOperatorsControl FlowStrings & FunctionsStructures & ClassesOptionalsCollectionsLoopsType CastingGuard StatementsScope & EnumerationsProtocolsClosuresExtensions

Duration 3 Days 18 CPD hours This course is intended for Project team members & Consultants In this course, students become familiar with logistics invoice verification as the final stage in the external procurement process. Students also learn how to enter invoices relating to purchase orders, block them, and release them for payment. Course Outline Introduction to invoice verification Invoice entry and parking Taxes, cash discounts, and foreign currency Invoices for purchase orders with account assignment Variances with and without reference to an item, invoice blocking reasons Invoice reduction, releasing blocked invoices Delivery costs Subsequent debits and credits Credit memos and cancellations Invoice verification in the background Automated processing GR/IR clearing account maintenance Customizing for invoice verification

Duration 5 Days 30 CPD hours This course is intended for Administrator Architect Database Administrator Overview To provide an acceptable response time to users and manage resources effectively, you learn how to monitor performance and manage resources within the multitenant container database and its pluggable databases, and within each pluggable database. Another important aspect is the data movement between non-CDBs and pluggable databases, and between pluggable databases. It is also important to understand the procedures of upgrading an Oracle Database multitenant container database or an Oracle Database pluggable database. Finally, students discover the way multitenant container database and pluggable databases are created and monitored in the Cloud. This course covers all aspects of the multitenant architecture, providing detailed information on the components of an Oracle multitenant container database and its regular and application pluggable databases. You learn why and how to create and manage a multitenant container database and its regular and application pluggable databases, with storage structures appropriate for the business applications. You practice cold and hot cloning, plugging unplugged pluggable databases in multitenant container databases using various methods. CDB BasicsCDB and Regular PDBsApplication PDBs and Application InstallationPDB CreationCDB and PDB ManagementStorageSecurityBackup and DuplicateRecovery and FlashbackPerformance MonitoringResources AllocationData MovementUpgrade methods

Duration 5 Days 30 CPD hours This course is intended for IS Security Owners Security Officers Ethical Hackers Information Owners Penetration Testers System Owners and Managers Cyber Security Engineers Overview Upon completion, the Certified Professional Ethical Hacker candidate will be able to competently take the C)PEH exam. To protect an information system you need to be able to see that system through the eyes of the attacker.ÿThe Certified Professional Ethical Hackerÿcertification course is the foundational training to Mile2?s line of penetration testing courses because it teaches you to think like a hacker.ÿ Therefore, you can set up dynamic defenses to prevent intrusion. First, you will learn the value of vulnerability assessments.ÿ Then, you will discover how to use those assessments to make powerful changes in an information system?s security. Additionally, you will learn how malware and destructive viruses function and how to implement counter response and preventative measures when it comes to a network hack. Course Introduction Introduction to Ethical Hacking Linux Fundamentals Protocols Cryptography Password Cracking Malware Security Devices Information Gathering ? Passive Reconnaissance Social Engineering Active Reconnaissance Vulnerability Assessment Network Attacks Hacking Servers Hacking Web Technologies Hacking Wireless Technologies Maintaining Access and Covering Tracks

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 2.5 Days 15 CPD hours This course is intended for This course is intended to help participants learn basic principles and techniques of providing PC, mobile, applications, and network support. Overview Upon successful completion of this course, students will have introductory knowledge of computer systems and mobile devices. In this course, students will identify and set up: computer hardware, software, networks, files, wireless devices and discuss safety. Identifying Computer Hardware Identify Types of Computing Devices Identify Internal Computer Components Common Computer Connector Types Identify Common Peripheral Devices Identifying Computer Software Compare Functions and Features of Common Operating Systems Identify Application Software Setting Up a Basic Workstation Connect Hardware Install and Configure Operating Systems Install and Configure Applications Configure Accessibility Options Configuring Network Access Network Connection Types Install and Configure a SOHO Router Network and Alternative Technologies Sharing and Storage Methods Working with Files, Folders, and Applications Create Files Navigate a File Structure Manage Files and Folders Compress and Extract Files Create Screen Captures Configuring and Using Wireless Devices Configuring Wireless Devices Use Wireless Devices Securing Computing Devices Identify Security Threats Apply Security Best Practices Perform Secure Web Browsing Supporting Computers and Users Environmental and Safety Concepts Back Up and Restore Data Manage Software Implement Basic Support Measures