612 Diploma for School Business Leaders (DSBM) courses delivered On Demand

The Retail Management Course is designed to provide you with comprehensive understanding of the theoretical and applied aspects of retail management, with emphasis on the key perspectives that shape the retail marketplace, including environmental influences, retail relationships, and the retail operation. Special attention will be given to supply chain relationships, quality and value, ethics, consumer satisfaction, and social responsibility. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99. Who is this course for? Retail Management Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Are you looking to improve your current abilities or make a career move? Our unique operations management course might help you get there! Expand your expertise with high-quality training - study the operations management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the operations management online training course. This Diploma in Operations Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Diploma in Operations Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Diploma in Operations Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The operations management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the operations management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this operations management course. This operations management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join this diploma in operations management program today and gear up for excellence. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the operations management course: Cleaning Supervisor 01: Introduction to Operations Management Cleaning Supervisor 02: Project Management Cleaning Supervisor 03: Business Development and Succession Planning Cleaning Supervisor 04: Process Management Cleaning Supervisor 05: Supply Chain Management Cleaning Supervisor 06: Planning & Forecasting Operations Cleaning Supervisor 07: Procurement & Purchasing Management Cleaning Supervisor 08: Manufacturing & Delivery Operations Cleaning Supervisor 09: Quality Management Cleaning Supervisor 10: Managing Risk and Recovery Cleaning Supervisor 11: Performance Management Cleaning Supervisor 12: Talent Management Cleaning Supervisor 13: Communication Skills Cleaning Supervisor 14: Negotiation Techniques Cleaning Supervisor 15: Conflict Management Cleaning Supervisor 16: Stress Management Cleaning Supervisor 17: Time Management Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Operations Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this operations management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this Diploma in Operations Management training can lead you to the following career opportunities: Operations Manager Business Operations Analyst Program Manager Business Process Manager Production Manager Project Manager Supervisor General Manager Production Executive Certificates Certificate of completion Digital certificate - £10 Diploma in Operations Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Operations Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Mock Exam Mock Exam- Retail Customer Service Diploma 00:20:00 Final Exam Final Exam- Retail Customer Service Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you someone who is aiming to become part of the executive management team? Do you want to learn how become an executive manager? Do you want to know what your next step to becoming on top of the team? If these are concerns, then this diploma will surely answer your questions! Description: The Diploma in Management is intended to build the business abilities and initiative capacities of directors who lead key divisions of their organizations and try to be among top authority in their associations. This course will teach you the essentials of management to make you a skilled member or leader in management. It outlines a strategy to get used to, consolidating addresses, gathering discourse, contextual investigation, pretending, grounds organizing openings and a methodology re-enactment to give real life situations and knowledge that will give you chances to apply what you learned. Furthermore, this diploma course will help you improve your leadership capacities by helping you to think faster and all the more inventively about current focused techniques and arrangements. You will also develop comprehension of authoritative elements to enhance the outline and usage of new activities and stay away from dangerous arguments. To be able to put your insight and abilities under serious scrutiny in a custom system recreation that consolidates program content, manageability issues, and cooperation. Lastly, this course is intended for you to learn and give the students an opportunity to investigate issues on business and social limits and engage in social exercises that will be helpful to become an effective executive. Who is the course for? Professionals or employees aiming to become part of the executive board in their companies Businessmen and anyone who wants to learn about executive management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Management is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Business Analyst and Strategist Business Consultant Business Development Specialist Business Reporter Business Statistician Economist Sales Specialist Supervisors And much more! Fundamentals of Management Management 00:30:00 Definition of Management 00:30:00 Characteristics of Management 00:30:00 Management Functions/Process of Management 00:30:00 Nature of Management 00:30:00 Levels of Management 00:30:00 Characteristics of Professional Managers 00:30:00 Principles of Management 00:30:00 Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Mock Exam Mock Exam- Diploma in Management 00:20:00 Final Exam Final Exam- Diploma in Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Prepare for a pivotal role in education with our comprehensive School Administrator Training course. Whether you're new to school administration or looking to enhance your skills, this program equips you with essential knowledge and practical insights to succeed in managing educational institutions effectively. Key Features: CPD Certified Developed by Specialist Lifetime Access In the School Administrator Training course, learners will gain comprehensive knowledge and skills essential for effectively managing educational institutions. They will understand the fundamentals of school administration, including the different types of schools in the UK and the developmental stages of children. Students will learn how to establish and nurture a positive school culture, ensuring a conducive learning environment. Educational administration and management principles will be covered, along with practical aspects such as managing school facilities and ensuring safety and maintenance. The curriculum also addresses critical issues like safeguarding students and handling behavioral challenges sensitively. Additionally, learners will develop workplace skills, including self-management techniques and stress management strategies necessary for administrative roles in educational settings. This course equips future school administrators with the tools needed to support both students and staff effectively. Course Curriculum Module 01: Introduction to School Administration Module 02: Types of Schools in the UK Module 03: Child Development Module 04: Creating and Maintaining a School Culture Module 05: Educational Administration and Management Module 06: Managing School Premises Module 07: Safety and Maintenance as an Administrator Module 08: Safeguarding Students Module 09: Serious Behavioral Issues and Problems of Students Module 10: Workplace Development Module 11: Self-Management and Dealing with Stress Learning Outcomes Understand key concepts in school administration and management principles. Identify different types of schools and their operational distinctions. Describe stages of child development relevant to educational settings. Develop strategies for creating and maintaining positive school culture. Implement effective safety measures and maintenance practices in school premises. Apply safeguarding protocols to ensure student welfare and protection. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring school administrators seeking foundational knowledge in educational management. Current educators transitioning into administrative roles within educational institutions. Individuals interested in understanding school operations and student welfare. Professionals aiming to enhance their skills in managing school premises. Anyone looking to develop skills in handling serious student behavioral issues. Career path School Administrator Education Officer School Business Manager Student Support Officer Behavioural Mentor Safeguarding Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview 'Diploma in Change Management,' a course meticulously designed to equip learners with the knowledge and strategies vital for navigating the dynamic landscapes of organisational change. This program delves into the intricacies of change, its cyclical nature, and human responses, offering profound insights into managing resistance, adapting effectively, and maintaining equilibrium in the face of transformation. Learning Outcomes: Understand the concept of change and its various stages in the change cycle. Explore the human reaction to change and develop strategies for managing and mitigating resistance. Learn techniques for adapting to change effectively and maintaining a positive attitude during transitions. Acquire strategies for dealing with anger in the context of change management. Develop skills for managing stress and promoting resilience while implementing organizational changes. Why buy this Diploma in Change Management? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diploma in Change Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to lead change initiatives in their organisations. Managers seeking to improve their team's adaptability to change. Human resources professionals responsible for overseeing change processes. Consultants aiming to guide businesses through transitions. Graduates looking to specialise in change management. Prerequisites This Diploma in Change Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Change Manager: £40,000 - £60,000 Per Annum Organisational Development Consultant: £35,000 - £55,000 Per Annum Human Resources Manager: £30,000 - £50,000 Per Annum Project Manager: £32,000 - £70,000 Per Annum Business Analyst: £35,000 - £65,000 Per Annum Operations Manager: £28,000 - £60,000 Per Annum Course Curriculum Diploma in Change Management Course Overview 00:05:00 What is Change? 00:10:00 The Change Cycle 00:05:00 The Human Reaction to Change 00:05:00 The Pace of Change 00:10:00 The Four Room Apartment 00:05:00 Dealing with Resistance 00:05:00 Adapting to Change 00:10:00 Strategies for Dealing with Anger 00:10:00 Managing Stress 00:15:00 Mock Exam Mock Exam - Diploma in Change Management 00:20:00 Final Exam Final Exam - Diploma in Change Management 00:20:00

This Business Management Diploma course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others. You can also learn about numerous strategic techniques and business management preparation in this Training Tale Business ManagementDiploma course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals. Learning Outcomes At the end of the Business Management Diploma Course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Clarify the differences between a leader and a manager. Describe the theory of leadership and management to encourage organisational direction. Determine the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan. Describe the concepts of strategic business management. Understand the UK law and regulations related to business. Develop an action plan for an organisation. Why Choose Business Management Diploma Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Business Management Diploma Bundle Course** Main Course: Level 7 Business Management Course GIFT COURSES Course 01: Level 7 Diploma in Leadership & Management Course 02: Level 7 Diploma in Facilities Management Course **Others Benefits of Business Management Diploma Bundle** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Business Management Diploma course] Course Curriculum Business Management Diploma Module 01: Introduction What is an Organisation? What is Business Management? Who and What to Manage The Ultimate Goals of Every Business Objectives of Business Management Business Management Process Dimensions of Business Management Importance of Business Management Business Management and Administration Module 02: Financial Resource and Investment Management Financial Management Investment Management The Investment Management Process Psychological Aspects in Investment Decision Making Module 03: Succession Planning What is Succession Planning? The Importance of Succession Planning Understanding Your Succession Needs The Process of Effective Succession Planning Module 04: Risk Management Definition of Risk Types of Risks Impact of Risk on Organisation Principles and Aims of Risk Management Risk Management Standards Risk Control Techniques Module 05: Supply Chain Management Supply Chain Management Why Supply Chain Management Supply Chain Design and Planning Purchasing and Supplier Selection Future Challenges Module 06: Human Resource Management Goals of HRM Strategic Management and HRM HRM and Business Performance Core Characteristics of HRM Module 07: Leadership and Management Importance of Leadership and Management The Roles of Managerial Leader Developing as a Leader Model of Leadership Module 08: Change Management Introduction to Change Management The Philosophy and Evolution of Change Management Dirty Dozen Most Popular Models Sustainable Change Life Cycle Module 09: Conflict Management Understanding Conflicts and Its Types Several Stages of Conflict Strategies for Dealing with Conflict Module 10: Project Management What is a Project? What is Project Management? The Functions of Project Management Management By Projects Project Management Environment Benefits of Project Management Role of the Project Manager Module 11: Communication Techniques for Business Management The Significance of Good Communication in the Workplace Communication Styles Creating a Positive Self-Image Frame of Reference Strategies for the Workplace Self-Attitude The Assertive Module 12: Entrepreneurship and Small Business Management Meanings of the Term Entrepreneur Types of Entrepreneurship The Feasibility Analysis Preparing a Business Plan Module 13: UK Business Law What Laws Affect Business in the UK? Planning Regulation Building Regulation Trading Standards Food Safety Health and Safety Waste Management Protection from Pollution and Nuisance Fire Safety Assessment Method After you have finished Business Management Diploma Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Business Management Diploma Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Management Diploma course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements There are no specific requirements for Business Management Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path The Business Management Diploma Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Level 5 Diploma in Business Analysis Online This exceptional Level 5 Diploma in Business Analysis could be your path to success in any business environment throughout the world. Enjoy the freedom to study whenever and wherever you want, at your own pace. This Business Analysis course is ideal for both new and experienced business professionals. Examine the art of being a successful Business Analyst from the perspective of a modern corporation and its roles and goals. This Level 5 Diploma in Business Analysis course provides important modules that teach learners about their need and succession in their professional life. This course will assist you in learning from the ground up and advancing to a higher degree of professionalism. As you know, organizational skills are critical because they help to develop trust and professionalism in the workplace. So, if you want to learn various Business Analysis and organizational abilities, this is the course for you. Enrol in our Level 5 Diploma in Business Analysis course and build yourself a successful career as a business analyst. Main Course: Level 5 Diploma in Business Analysis Courses are included in this Level 5 Diploma in Business Analysis Course Course 01: Level 2 Diploma in Business Administration Course 02: Level 3 Business Administration [Note: Free PDF certificate will provide as soon as completing the Level 5 Diploma in Business Analysis course] Level 5 Diploma in Business Analysis Industry Experts Designed this Level 5 Diploma in Business Analysis course into 12 detailed modules. Assessment Method of Level 5 Diploma in Business Analysis After completing each module of the Level 5 Diploma in Business Analysis Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 5 Diploma in Business Analysis After completing the MCQ/Assignment assessment for this Level 5 Diploma in Business Analysis course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 5 Diploma in Business Analysis This Level 5 Diploma in Business Analysis Course is perfect for- Students Recent graduates Job Seekers Anyone interested in business analysis People who are already employed in related fields and wish to improve their knowledge and abilities. Requirements Level 5 Diploma in Business Analysis There are no specific requirements for Level 5 Diploma in Business Analysiscourse because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 5 Diploma in Business Analysis course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 Diploma in Business Analysis The Level 5 Diploma in Business Analysis Course is designed to give you the skills and knowledge so that you can reach your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Level 5 Diploma in Retail Management Online Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Level 5 Diploma in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Level 5 Diploma in Retail Management to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Other courses are included with Level 5 Diploma in Retail Management Course Complete Bundle Course 01: Level 5 Retail Management Course Course 02: Level 4 Time Management Course Course 03: Business Management Course [ Note: Free PDF certificate as soon as completing the Level 5 Diploma in Retail Management course] Level 5 Diploma in Retail Management Industry Experts Designed this Level 5 Diploma in Retail Management course into 16 detailed modules. Assessment Method of Level 5 Diploma in Retail Management After completing each module of the Level 5 Diploma in Retail Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 5 Diploma in Retail Management After completing the MCQ/Assignment assessment for this Level 5 Diploma in Retail Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Diploma in Retail Management Learners can take this training Level 5 Diploma in Retail Management course even if they have no prior knowledge of Retail Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this Retail Management course at any time. Requirements Level 5 Diploma in Retail Management There are no specific requirements for this Level 5 Diploma in Retail Management course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Retail Management After completing the Level 5 Diploma in Retail Management, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Team Leader Certificates Certificate of completion Digital certificate - Included