32599 Development courses

Course Overview This Leadership and Management course provides a comprehensive foundation for individuals aiming to thrive in supervisory or managerial positions across diverse sectors. Designed to enhance your ability to lead with confidence and integrity, the course explores essential leadership theories, management practices, and strategic planning methods. Learners will gain valuable insight into how to cultivate high-performing teams, manage organisational change, and apply ethical leadership principles. With a strong emphasis on effective communication, conflict resolution, and time management, this course ensures a well-rounded understanding of what it takes to guide teams, influence stakeholders, and achieve long-term business objectives. Whether you are aspiring to step into a leadership role or looking to refine your current management approach, this course equips you with the knowledge and awareness needed to lead with purpose and efficiency. Course Description This course delves into the key components of effective leadership and structured management. Covering everything from leadership theories and performance enhancement to organisational skills and emotional intelligence, it is structured to build your capability in motivating teams, handling workplace dynamics, and aligning business goals with people development. Topics such as negotiation, talent management, succession planning, and risk management are explored in depth, supported by modules on communication and corporate responsibility. You will also examine strategies for managing stress, driving change, and responding to office politics constructively. Through a structured and professionally developed curriculum, learners will develop a nuanced understanding of leadership principles and the core responsibilities that accompany managerial roles. This course encourages thoughtful, ethical, and informed leadership, enabling you to foster positive work environments and drive impactful results within any organisation. Course Modules: Module 01: Introduction to The Course Module 02: Understanding Management and Leadership Module 03: Leadership Theories Module 04: Improving Management and Leadership Performance Module 05: High Performance Teams Module 06: Motivating Employees Module 07: Organisational Skills Module 08: Talent Management Module 09: Succession Planning Module 10: Business Process Management Module 11: Communication Skills Module 12: Negotiation Techniques Module 13: Managing Meetings and Giving Feedback Module 14: Managing Change Module 15: Time Management Module 16: Stress Management Module 17: Emotional Intelligence in Leadership Module 18: Managing Conflict Module 19: Dealing with Office Politics Module 20: Risk Management Module 21: Corporate Responsibility and Ethics (See full curriculum) Who is this course for? Individuals seeking to build leadership confidence and strategic thinking. Professionals aiming to transition into management or senior roles. Beginners with an interest in leadership principles and organisational development. Team leads, supervisors, and aspiring managers across industries. Career Path Team Leader Operations Manager Human Resources Officer Department Head Business Development Manager Strategy Consultant Corporate Trainer Project Coordinator Office Manager Organisational Development Advisor

Course Overview The Positive Psychology Masterclass is designed to empower individuals with the mindset and techniques needed to cultivate a more positive, resilient, and thriving life. This engaging course introduces learners to key concepts such as building optimism, developing resilience, enhancing emotional intelligence, and fostering genuine authenticity. Through a carefully structured learning journey, participants will explore how to transform negativity, anxiety, and adversity into opportunities for growth and flourishing. Whether for personal enrichment or professional development, this course offers valuable insights that can be applied across various life domains. Upon completion, learners will be better equipped to lead more fulfilling lives, establish healthier interpersonal boundaries, and inspire positivity within their personal and professional environments. By mastering essential positivity traits and techniques, students will gain the confidence to shift from merely surviving to actively thriving, setting a strong foundation for lifelong well-being and achievement. Course Description The Positive Psychology Masterclass offers an in-depth exploration of the principles and strategies that drive positive emotional and mental well-being. Covering a wide range of transformative topics — from cultivating resilience and mastering grit to setting positive boundaries and fostering authenticity — this course encourages learners to build a robust mental framework for success. Participants will discover how to turn challenges such as negativity, frustration, and adversity into growth opportunities by applying evidence-based psychological techniques. Each section provides clear, accessible guidance, enabling learners to strengthen their positive traits and embrace a thriving mindset. Alongside conceptual understanding, students will also explore real-world applications, such as enhancing leadership effectiveness and building supportive relationships. By the end of the course, learners will have acquired a comprehensive toolkit of strategies to improve both personal satisfaction and professional achievement, making this masterclass a valuable resource for anyone seeking to lead a more positive and purpose-driven life. Course Modules Module 01: Turn Negativity Into Positivity Module 02: Turn Anxiety & Frustrations Into Positivity Module 03: Turn Surviving Into Thriving Module 04: Create A Positive Mental Aptitude Module 05: Master The Top Six Positivity Traits Module 06: Turn Adversity Into Resilience Module 07: Master Your Grit Scale Module 08: Turn Physical Dexterity Into Positive Psychology Module 09: Set Positive Boundaries Module 10: Become More Genuine And Authentic Module 11: Live Out Giving First Module 12: Detach Yourself From The End Result (See full curriculum) Who is this course for? Individuals seeking to build resilience and cultivate a positive mindset. Professionals aiming to enhance leadership and emotional intelligence skills. Beginners with an interest in psychology, self-development, or mental well-being. Life coaches, HR specialists, educators, and counsellors looking to expand their expertise. Anyone aspiring to lead a more fulfilling and authentic life. Career Path Life Coach Positive Psychology Practitioner Mental Health Support Worker Human Resources Specialist Career Development Advisor Wellness Programme Coordinator Motivational Speaker Personal Development Consultant

The Breathing circle is a breathing group for those that have already experienced Transformational Breath®. This session is a great opportunity to keep you maintaining your Transformational Breath practise and reconnect to your natural way of breathing. In a very safe and nurturing environment, you will be guided and facilitated to strengthen your diaphragmatic breathing. This will help you integrate old and stuck emotions recorded in your body, allowing you to tap into a new wider space of inner freedom and joy.  Come and connect with your breathing friends for us to transform our life together! How should I plan for this event? You will be lying down in mats with pillows and blankets during this session. Wear loose comfortable clothing. (Nothing too tight or restrictive round the waist). Please avoid caffeine, alcohol or cigarettes before you arrive. Bring a refillable water bottle. Please arrive promptly. Schedule of breathing circle  Help you to set an intention for your breathing session Short breathing dance Full facilitated breath session Guided meditation This breathing circle will be held and facilitated by: Dr Haifa Al-Dubai: Transformational Breath®️ facilitator & leader

Highlights of the Course Course Type: Online Learning Duration: 53 hours 43 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about time management Understand the core competencies and principles of fat burning Explore the various areas of fat burning Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert fitness trainer or coach Time Management Mastery - Get Your Time & Your LIFE Back! Course Master the skills you need to propel your career forward in time management. Equip yourself with the essential knowledge and skillset that make you a confident manager and take your career to the next level. This comprehensive course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this time management mastery - get your time & your life back course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective time management practice and equip you with the essential skills, confidence and competence to assist you in the time management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in time management. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for time management professionals who are aspiring to specialise in time management. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive time management mastery - get your time & your life back! course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this fat burning can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This time management mastery - get your time & your life back! course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This time management mastery - get your time & your life back! course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This time management mastery - get your time & your life back! course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Time Management Benefits Of Time Management 00:07:00 3 Main Concepts For Excellent Time Management 00:07:00 Specific Time Management Techniques #1 00:12:00 Specific Time Management Techniques #2 00:20:00 Specific Time Management Techniques #3 00:11:00 Specific Time Management Techniques #4 00:13:00 Specific Time Management Techniques #5 00:15:00 Specific Time Management Techniques #6 00:09:00 Specific Time Management Techniques #7 00:09:00 Specific Time Management Techniques #8 00:08:00 Specific Time Management Techniques #9 00:05:00 Specific Time Management Techniques #10 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Parenting Skills Training Course Course Overview The Parenting Skills Training Course provides essential knowledge and strategies for parents, caregivers, and professionals working with families. This comprehensive course covers key aspects of parenting, including child development, communication techniques, managing challenging behaviours, and supporting emotional and social growth. Learners will gain valuable insights into building positive relationships with children and fostering a nurturing environment at home. The course aims to equip participants with effective strategies to handle a variety of parenting challenges and enhance their understanding of children's needs. By the end of the course, learners will be prepared to apply their newfound skills in real-world situations, improving family dynamics and child well-being. Course Description This course covers a wide range of topics aimed at enhancing parenting skills and improving the relationship between parents and children. Participants will explore child development stages, effective communication techniques, positive discipline strategies, and methods to support children's emotional health. The course also focuses on understanding children's behaviour, managing conflicts, and fostering resilience. Throughout the course, learners will engage in detailed discussions and scenarios, providing a deeper understanding of the complexities of parenting. By the end of the course, learners will have developed skills to confidently manage challenging situations and promote the well-being of children in their care. Parenting Skills Training Course Curriculum Module 01: Introduction to Parenting Styles and Child Development Module 02: Building Positive Parent-Child Relationships Module 03: Effective Communication Techniques Module 04: Managing Challenging Behaviours Module 05: Supporting Emotional and Social Development Module 06: Discipline Strategies and Behaviour Management Module 07: Managing Stress and Self-Care for Parents Module 08: Promoting Resilience and Positive Mental Health Module 09: Parenting in Diverse Family Dynamics (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills Professionals aiming to work in family support and child welfare Beginners with an interest in child development Caregivers looking to enhance their child-rearing practices Career Path Family Support Worker Childcare Specialist Parent Educator Social Worker Educational Support Assistant

Working With Children Training Course Online This Working With Children Training Course is an introductory course ideal for learners who want or need to develop their understanding of the main issues in childcare learning and development, regardless of employment status. The Working With Children Training qualification gives students a solid understanding of the practical skills needed for working with young children and in general. This Working With Children Training Course focuses on healthy eating as well as planning and participating in activities that encourage children to eat healthily. This Working With Children Training course also covers the importance of providing a safe learning environment for young children, health and safety requirements, and the importance of keeping all children safe from harm, as well as designing a variety of play activities for young children aimed at their age and stage of development. Main Course: Level 1 Award in Working With Children Free courses included with Level 1 Award in Working With Children Course: Along with Working With Children Training course you will get free Level 1 Award In Skills for Childcare Along with Working With Children Training course you will get free Level 1 Introductory Certificate in Caring for Children Under Five Special Offers of this Level 1 Award in Working With Children Course: This Level 1 Award in Working With Children Course includes a FREE PDF Certificate. Lifetime access to this Level 1 Award in Working With Children Course Instant access to this Level 1 Award in Working With Children Course 24/7 Support Available to this Level 1 Award in Working With Children Course Working With Children Training Course Online This Working With Children Training Course covers how to provide a secure atmosphere for kids and how to operate as a team. Moreover, the Working With Children Training Course teaches how to encourage kids to eat healthily. Additionally, this Working With Children Training Course helps you by educating you about equality and how to help young children. After completing this Working With Children Training Course, you will be able to give young children a structured play schedule. Who is this course for? Working With Children Training Course Online The Working With Children Training course is suitable for individuals who want to understand the key issues in childcare learning and development. Requirements Working With Children Training Course Online To enrol in this Working With Children Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Working With Children Training Course. Be energetic and self-motivated to complete our Working With Children Training Course. Basic computer Skill is required to complete our Working With Children Training Course. If you want to enrol in our Working With Children Training Course, you must be at least 15 years old. Career path Working With Children Training Course Online This Working With Children Training course will prepare learners for further training and support a workplace role.

What Will I Learn? Master Leadership Be a better boss, and run a highly effective team Delegate effectively to empower their team Have a healthy work-life balance, with a happy environment Understand academic theories surrounding leadership styles and techniques Build a vast array of practical tools to be a fantastic leader Know the difference between delegating styles and which one is appropriate for each situation Feel confident enough to involve employees in decision making and planning Spend more time developing plans and ideas for the future Requirements No prior knowledge of the subject is required Examples of leadership experiences would be helpful to draw on Some of the materials you may wish to print  Description Leadership is an essential life skill at home, at work, and in every stage of your career. If you're in charge of two or more people at work, this course could change your life. Leadership is often seen an elusive or complex skill, but with this practical course you'll soon have it mastered. Whether you're managing a small team or an entire business this course will build essential skills for your time management, team motivation, and personal happiness. Chris Croft is an international speaker, and widely published author, who's been teaching Leadership Skills to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life changing skills for home and work. This Leadership course covers everything you need to know from delegating and motivating, differing leadership styles, keeping your finger on the pulse, and planning the future of your business. It looks at lots of real life examples (some of which will definitely get you laughing) and gives practical tools you can use right away to get better results. The course overview includes: What makes a great leader How to motivate teams and personalise your approach Which common mistakes will instantly crush your credibility Creating the perfect balance of delegating and monitoring Building confidence and skills into your employees Key academic theories made practical Why being replaceable is a good thing And lots more! By becoming great at leadership, not only will you pave the way for future promotion, you'll also have a better work/life balance, and a much happier team. Who is the target audience? Anyone who manages at least two people Company founders or leaders Those aiming for leadership roles in the future Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. What to Expect Welcome 00:01:00 What is a Leader? Introduction to What is a Leader? 00:01:00 What Makes a Great Captain? 00:09:00 Everything is Management's Fault 00:04:00 Connecting With Your Team 00:05:00 Addressing the Troops 00:04:00 Are Great Leaders Born or Made? 00:06:00 Motivation Introduction to Motivation 00:01:00 Maslow 00:11:00 The Management Potato 00:09:00 4 Types of People 00:07:00 Is Money a Motivator? 00:05:00 20 Motivational Essentials 00:09:00 Leadership Styles Part 1 Introduction to Leadership Styles Part 1 00:01:00 How Much Control Should You Keep? 00:09:00 Delegating Introduction to Delegating 00:01:00 Delegating is Great! 00:01:00 Objections to Delegating 00:05:00 Would You Be Missed? 00:03:00 Cushion Story 00:04:00 How to Delegate - The Specifics 00:06:00 Don't Take the Monkey 00:04:00 Leadership Styles Part 2 Introduction to Leadership Styles Part 2 00:01:00 Are Your People Competent AND Motivated? 00:06:00 What if Someone Lets You Down? 00:06:00 How Much Freedom Should You Give? 00:05:00 Deciding Your Grip 00:04:00 Options for Planning and Doing 00:03:00 Daily, Weekly, Monthly, Yearly 00:05:00 Wrap Up Your Pledge 00:02:00

This webinar presents the case on why boards need to take the lead on ESG. It looks at board behaviour, the challenges directors are highlighting, responsibility for ESG, and moving ahead with key initiatives.

Overview The demand for skilled cybersecurity professionals is soaring in today's digital landscape. The CompTIA CySA+ Cybersecurity Analyst (CS0-002) course is your gateway to a lucrative and rewarding career in this high-demand industry. This course delves deep into various aspects of cybersecurity, from threat analysis and vulnerability identification to incident response and digital forensics. It's designed to ensure you're ready to excel in the field. This course covers various topics, including threat intelligence, vulnerability identification, incident response, and forensics analysis.  With 60+ hours of engaging content, our expert instructors will equip you with the knowledge and skills required to excel in the CompTIA CySA+ certification exam and kickstart your career in cybersecurity. Enrol in the CompTIA CySA+ Cybersecurity Analyst (CS0-002) course today and secure your future in this high-demand industry! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CompTIA CySA+ Cybersecurity Analyst (CS0-002). It is available to all students, of all academic backgrounds. Requirements Our CompTIA CySA+ Cybersecurity Analyst (CS0-002) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 22 sections • 96 lectures • 11:35:00 total length •Introduction: 00:02:00 •All about the Exam: 00:08:00 •What's New on the CompTIA CySA+ Exam?: 00:05:00 •Meet the Instructors: 00:02:00 •Thinking like the Enemy: 00:09:00 •Tools of the Trade: 00:08:00 •Intelligence Sources and Confidence Levels: 00:08:00 •Threat Indicators and Actors: 00:08:00 •Threat Trends: 00:07:00 •Intelligence Cycle and ISACs: 00:06:00 •Attack Frameworks: 00:06:00 •Threat Research: 00:11:00 •Threat Modeling and Intelligence Sharing: 00:06:00 •Vulnerability Identification: 00:07:00 •Scanning Parameters and Criteria: 00:09:00 •Scanning Special Considerations: 00:06:00 •Validation: 00:03:00 •Remediation and Mitigation: 00:08:00 •Inhibitors to Remediation: 00:07:00 •Web Applications Scanners, Part 1: 00:10:00 •Web Applications Scanners, Part 2: 00:05:00 •Scanning: 00:06:00 •Configuring and Executing Scans: 00:08:00 •Vulnerability Scanning: 00:10:00 •Reverse Engineering: 00:08:00 •Enumeration: 00:06:00 •Wireless Assessment Tools: 00:08:00 •Cloud Assessment Tools: 00:04:00 •Mobile and IoT: 00:10:00 •Embedded and Firmware Systems (RTOS, SoC, and FPGA): 00:09:00 •Access and Vehicles Risk: 00:08:00 •Automation and Control Risk: 00:10:00 •Cloud Models: 00:07:00 •Remote Service Invocation (FaaS, IaC, API): 00:10:00 •Cloud Vulnerabilities: 00:06:00 •Injection and Overflow Attacks: 00:09:00 •Injection and Overflow Attacks: 00:09:00 •Exploits: 00:08:00 •Application Vulnerabilities, Part 1: 00:08:00 •Application Vulnerabilities, Part 2: 00:07:00 •Network Architecture and Asset Management: 00:09:00 •Protecting Your Territory: 00:05:00 •Identity and Access Management: 00:11:00 •Encryption and Active Defense: 00:08:00 •Platforms: 00:07:00 •SOA and DevSecOps: 00:09:00 •Secure Software Development: 00:08:00 •Best Coding Practices: 00:04:00 •Trusted Hardware: 00:10:00 •Hardware Encryption: 00:04:00 •Hardware Security: 00:08:00 •Data Analytics: 00:10:00 •Endpoint Security: 00:08:00 •Recon Results, Part 1: 00:13:00 •Recon Results, Part 2: 00:05:00 •Impact Analysis: 00:05:00 •Collective Tools: 00:09:00 •Query Writing: 00:07:00 •E-mail Analysis, Part 1: 00:10:00 •E-mail Analysis, Part 2: 00:08:00 •Permissions: 00:09:00 •Firewalls: 00:08:00 •Intrusion Prevention Rules: 00:05:00 •DLP and Endpoint Detection: 00:05:00 •Threat Hunting and the Hypothesis: 00:06:00 •Threat Hunting Process: 00:07:00 •Results and Benefits: 00:05:00 •Workflow and Scripting: 00:07:00 •API and Malware Signature Creation: 00:08:00 •Threat Feeds and Machine Learning: 00:06:00 •Protocols, Standards, and Software Engineering: 00:05:00 •IR Roles and Responsibilities: 00:08:00 •IR Active Preparation: 00:10:00 •Incident Response Process: 00:07:00 •Network Symptoms: 00:04:00 •Host Symptoms: 00:08:00 •Application Symptoms: 00:04:00 •Digital Forensics: 00:10:00 •Seizure and Acquisitions: 00:05:00 •Forensics Acquisition Tools: 00:09:00 •Mobile, Virtualization, and Cloud: 00:06:00 •Forensics Analysis, Part 1: 00:04:00 •Forensics Analysis, Part 2: 00:08:00 •Packet Capture: 00:12:00 •Data Privacy and Security: 00:06:00 •Nontechnical Controls: 00:09:00 •Technical Controls: 00:08:00 •Business Impact Analysis: 00:05:00 •Risk Identification: 00:05:00 •Risk Calculation and Communication: 00:06:00 •Training: 00:04:00 •Supply Chain Assessment: 00:04:00 •Frameworks: 00:13:00 •Policies and Procedures: 00:05:00 •Controls and Procedures: 00:08:00 •Verification: 00:06:00

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00