32302 Development courses

Personal leadership means taking ownership of your work, being in charge of your decisions, actions, and results without constant intervention from your manager. We will show you how to ask questions to find leadership opportunities and how to ensure you align with the organizational mission, goal and values. Discover the four stages of personal leadership and how you can implement these to reach your desired goals. Learning Objectives Identify opportunities to lead, Implement the four stages of personal leadership, Summarize strategies for getting "unstuck" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Studies show that customers value gestures of appreciation. We will show you various ways for showing appreciation and identify the key components when writing a customer appreciation letter. We will share some tips writing the letter and ensure you increase the emotional connection with your customers. Learning Objectives Summarize importance of a customer appreciation program, Apply methods for showing customer appreciation, Write customer appreciation letters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of an inclusive and supportive work environment where diverse perspectives are not only acknowledged but also valued and respected. This involves promoting empathy, understanding, and appreciation for the unique backgrounds, experiences, and viewpoints of team members. By embracing diversity, fostering open dialogue, and actively listening to the perspectives of others, the goal is to cultivate a workplace where differences are celebrated, collaboration thrives, and collective success is achieved. Learning Objectives The following are some of the key outcomes in this course: Understand where our differences come from: essential elements that make us different Identify different ways in which individuals make an impact and contribution in leading and in teams Apply an understanding of differences in how teams perform Target Audience Managers, Team Leaders, Young Professionals

During the change management process, you will have various obstacles on this journey. Let us help you to understand how to anticipate and plan for obstacles. Building trust will be key during this process. Follow our guide to improve the trust between yourself and the team during this process. Learning Objectives Apply strategies for leading non-stop simultaneous change, Anticipate and plan for obstacles, Build trust Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Poor hiring practices shows up in both the bottom line and in hidden costs. A focused and organized recruitment strategy begins with a checklist of items to guide the hiring process and we will show you how to write effective job descriptions. We will help you to understand why interviews, reference checks and testing are critical in the hiring process. Learning Objectives Describe elements of effective hiring using a checklist,Write an effective job description, Implement guidelines for conducting an interview Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Arguments are used to persuade and contain a claim and conclusion and explanations are used to increase understanding by finding the best reasoned answer through a learning process. Understand the four steps for optimal understanding and how to use questioning to increase your level of understanding. Discover the power of reflection as it will help you to make the correct decisions. Learning Objectives Explain the difference between arguments and explanations, Apply four steps to optimal understanding Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

Synergy produces greater results than the effort of one working alone. Discover the benefits of working together in teams to enhance productivity. Understand how to manage up when required and what will impact the team. Get others to help you and discover how initiative is the secret in how teams achieve synergistic results. Learning Objectives Explain the benefits of synergy and teamwork, Apply six guidelines for enrolling the help of others, Summarize how to be an effective team member, Resolve peer accountability issues Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Leading with kindness is a fundamental aspect of effective leadership in the business world. However, many individuals face challenges in understanding and implementing this approach. The problems people encounter include misconceptions about kindness being a sign of weakness, difficulty in balancing kindness with assertiveness, and uncertainty about how to cultivate a kind and inclusive work environment. This training program aims to address these issues by providing insights into the significance of leading with kindness, strategies for integrating it into leadership practices, and practical tips for creating a workplace that values empathy, compassion, and collaboration. Learning Objectives The following are some of the key outcomes in this course: Define the main components of leading with kindness Kind leadership impact: self-awareness, empathy & mindset Identify the benefits of leading with kindness for high performance Understand the connection between productivity and kind leadership Identify leaders who role-model kind leadership Target Audience Managers, Team Leaders, Young Professionals

In the fast-paced and often stressful world of business, one common challenge that people face is neglecting their holistic well-being. The pressures of work can lead to physical, mental, and emotional burnout, impacting not only the individual's health but also their productivity and overall performance. Participants will learn how prioritizing their well-being not only benefits them personally but also contributes to a more positive and productive work environment. This training provides valuable insights and strategies for leading with kindness towards oneself and others. Learning Objectives The following are some of the key outcomes in this course: Analyze the connection between well-being and leading with kindness Identify the benefits of a holistic well-being dimension Apply well-being initiatives as part of a regular kind leadership practice Build trust and psychological safety Target Audience Managers, Team Leaders, Young Professionals