1147 Development courses in Leeds

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

Overview OBJECTIVES Develop practical skills enabling effective communication at the time of an incident Familiarize students with both techniques & technologies involved in crisis communication Provide a health check for your personal & organizational readiness Provide the confidence to know that your response strategies are appropriate and effective Build relevant knowledge through exploring relevant case studies and practical exercises Develop flexible creative and well-motivated teams Upcoming Events Online (USD 1950) Online Streaming Live (Flexible Dates) At Venue (USD 4500) Dubai 20 Feb - 24 Feb Istanbul 27 Feb - 3 March London 20 March - 24 March For more dates and Venue, Please email sales@gbacorporate.co.uk

£ Enquire Highfields Level 1 Award in Digital Skills 50 - 83 hours

£ Enquire Highfields Level 2 Award in Digital Skills 70 - 120 hours

£ Enquire Focus Awards Level 1 Award in WorkSkills (RQF) Ask us for more details

£ Enquire Focus Awards Level 1 Award in Employability Skills (RQF) Ask us for more details

£ Enquire Highfield Functional Skills Qualification in English, level 1 55 - 60 hours

£ Enquire Highfields Level 2 Certificate in Digital Skills 180 - 270 hours

£ Enquire Highfields Level 1 Certificate in Digital Skills 140 - 217 hours

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