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27694 Development courses delivered Online

Proofreading & Copy Editing course (CPD Level 3)

By Online Training Academy

Effective proofreading not only enhances the credibility of content but also safeguards against errors that could compromise its message or integrity. Professionals in the field of proofreading are in high demand, with job opportunities spanning a wide range of industries, including publishing houses, marketing agencies, educational institutions, and online media companies. The average annual salary for proofreaders varies £20,000 to £40,000 in the UK. Embracing a career in proofreading offers not only the chance to refine language and ensure accuracy but also the opportunity to contribute significantly to the quality and effectiveness of written communication in today's fast-paced world. Key Features This Proofreading & Copy Editing Course Includes: CPD Certified Proofreading & Copy Editing course Level 3 Diploma Free Certificate from Reed CIQ Approved Developed by Proofreading & Copy Editing Specialist Lifetime Access to Proofreading & Copy Editing course Course Curriculum Proofreading & Copy Editing course: Module 1: Introduction To Copy editing Module 2: Primary Copy editing Procedures Module 3: Checking The Written Copy Module 4: Resources Required For A Copyeditor Module 5: Setting And Using A Style Sheet Module 6: Legal Aspects Of Copy editing Module 7: Getting A Job And Career Progression Module 8: Introduction To Proofreading Module 9: The Workflow Of A Proofreader Module 10: Proofreading Marks And Symbols Module 11: What To Look For During Proofreading Module 12: Basics Of Grammar Module 13: Basics Of Sentence Module 14: Structure Of Sentence Module 15: Capitalisation And Punctuation Rules Module 16: Spelling Rules Module 17: Checking Commonly Confused Words Module 18: Professional Proofreading Learning Outcomes Proofreading & Copy Editing course: Apply essential copy editing techniques for written content improvement. Demonstrate proficiency in utilising proofreading marks and symbols. Establish and maintain a comprehensive style sheet for consistency. Identify and rectify grammatical errors in written material effectively. Navigate legal considerations in the context of copyediting tasks. Develop a structured proofreading workflow for meticulous error detection. Accreditation All of our courses, including this Proofreading & Copy Editing course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Proofreading & Copy Editing. Salaries in the UK The salaries for Proofreading & Copy Editing professionals vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. The average salary for a Copy Editor in the UK is £38,000 per year. Satisfaction A recent survey found that 75% of Proofreading & Copy Editing professionals are satisfied with their jobs. The most common reasons given for job satisfaction were: Creative expression Problem-solving Variety and flexibility Independent work Requirements Learners do not require any prior qualifications to enrol on this Proofreading & Copy Editing course. You just need to have an interest in Proofreading & Copy Editing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Proofreading & Copy Editing course (CPD Level 3) 3:55:00 1: Introduction to Copyediting 13:00 2: Primary Copyediting Procedures 11:00 3: Checking the Written Copy 16:00 4: Resources Required for a Copyeditor 03:00 5: Setting and Using a Style Sheet 14:00 6: Legal Aspects of Copyediting 13:00 7: Getting a Job and Career Progression 03:00 8: Introduction to Proofreading 13:00 9: Proofreading Marks and Symbols 25:00 10: What to Look For During Proofreading 16:00 11: Basics of Grammar 16:00 12: Basics of Sentence 08:00 13: Structure of Sentence 14:00 14: Capitalisation and Punctuation Rules 18:00 15: Spelling Rules 23:00 16: Checking Commonly Confused Words 14:00 17: Professional Proofreading 14:00 18: CPD Certificate - Free 01:00 Who is this course for? This Proofreading & Copy Editing course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Proofreading & Copy Editing course is ideal for: Aspiring Copyeditors and Proofreaders Writers seeking self-editing skills enhancement Editors aiming to diversify their skill set Individuals pursuing careers in publishing Communication professionals enhancing written communication skills Career path After completing this complete Proofreading & Copy Editing course you will have a variety of careers to choose from. The following job sectors of Proofreading & Copy Editing are: Editorial Assistant - £20K to £25K/year. Content Editor - £25K to £30K/year. Copywriter - £25K to £35K/year. Proofreader - £25K to £35K/year. Publishing Coordinator - £25K to £35K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Proofreading & Copy Editing course (CPD Level 3)
Delivered Online On Demand3 hours 54 minutes
£12

Document Control Course

By Online Training Academy

In today's modern world, a Document Control Course is indispensable for organizations striving for efficiency, compliance, and accountability. With the proliferation of digital documentation, ensuring accurate version control, accessibility, and security is paramount. Professionals trained in document control play a vital role in maintaining organized records, facilitating effective communication, and mitigating risks associated with data breaches or regulatory non-compliance. In the UK, the demand for skilled document controllers remains steady, with job opportunities spanning across various industries such as construction, engineering, healthcare, and finance. Salaries for document control roles in the UK typically range from £25,000 to £35,000 per year, depending on experience and sector. As businesses increasingly recognize the importance of proper documentation management for operational efficiency and legal compliance, the sector is witnessing steady growth. Embracing a Document Control Course not only opens doors to rewarding career opportunities but also ensures individuals contribute effectively to modern workplaces' success and regulatory adherence. Key Features This Document Control Course Includes: This Document Control Course is CPD Certified Free Certificate from Reed CIQ Approved Document Control Course Developed by Specialist Lifetime Access Course Curriculum Document Control Course: Module 01: Fundamentals of Document Management Module 02: Core Concepts in Document Organization Module 03: Document Control & Lifecycle Management Module 04: Strategies and Tools for Document Control & Handling Module 05: Advanced Document Control & Administration Module 06: Ensuring Document Quality Module 07: Project Documentation Management Module 08: Utilizing Electronic Document Systems Learning Outcomes Document Control Course: Understand principles, elements, and lifecycle of Document Control. Apply strategies and instruments for effective Document Control management. Implement Quality Assurance measures for controlling document quality. Manage project documents efficiently using established protocols. Utilize Electronic Document Management Systems for soft copy documentation. Demonstrate proficiency in various aspects of Document Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Document Control Course 1:10:42 1: Module 01: Fundamentals of Document Management Preview 07:48 2: Module 02: Core Concepts in Document Organization 07:33 3: Module 03: Document Lifecycle Management 06:39 4: Module 04: Strategies and Tools for Document Handling 10:10 5: Module 05: Advanced Document Administration 13:02 6: Module 06: Ensuring Document Quality 06:43 7: Module 07: Project Documentation Management 06:32 8: Module 08: Utilizing Electronic Document Systems 11:15 9: CPD Certificate - Free 01:00 Who is this course for? This Document Control course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Document Control. Moreover, this course is ideal for: Professionals seeking to enhance Document Control skills. Project managers requiring comprehensive understanding of document management. Individuals transitioning to roles involving Document Control responsibilities. Students pursuing careers in administration, project management, or quality assurance. Employees aiming to improve efficiency in handling electronic documentation. Requirements There are no requirements needed to enrol into this Document Control course. We welcome individuals from all backgrounds and levels of experience to enrol into this Document Control course. Career path After finishing this Document Control course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Document Control are: Document Controller - £25k to £40k/year. Project Administrator - £20k to £35k/year. Records Manager - £25k to £45k/year. Compliance Officer - £30k to £50k/year. Information Governance Officer - £35k to £55k/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Document Control Course
Delivered Online On Demand1 hour 12 minutes
£12

Care Planning and Record Keeping Training Course

By Online Training Academy

A Care Planning and Record Keeping Training Course is essential in the modern world, providing critical skills in creating, implementing, and maintaining effective care plans. The Care Planning process involves detailed modules such as Concept Care Mapping, Planning Care With the Individual in Need, and Safeguarding Children, Young People, and Their Families, which are crucial for personalized care. Learning Care Planning is highly beneficial as it aligns with the UK's Care Planning Policy and emphasizes confidentiality and accurate record-keeping. Mastery of these skills can significantly enhance job opportunities in the UK, where healthcare roles demand meticulous Care Planning abilities. In the UK, professionals in this field can expect an average salary ranging from £20,000 to £30,000 annually, depending on experience and qualifications. The sector is experiencing robust growth, with demand for skilled care planners increasing by approximately 15% annually due to an aging population and heightened focus on quality care standards. This Care Planning course not only improves employability but also ensures adherence to high standards of care, making it indispensable in the current healthcare landscape. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Learning Outcomes: Understand care planning fundamentals and process initiation. Implement individual-centric care plans with precision and empathy. Utilize concept care mapping to enhance care plan effectiveness. Evaluate and adjust care plans for optimal outcomes and satisfaction. Demonstrate proficiency in maintaining accurate medical records consistently. Uphold UK care planning policies while ensuring confidentiality and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Care Planning and Record Keeping Training Course 1:42:14 1: Module 01: Introduction to the Care Planning Process Preview 11:56 2: Module 02: Planning Care With the Individual in Need 13:20 3: Module 03: Concept Care Mapping 10:54 4: Module 04: Implementing and Evaluating the Care Plan 13:57 5: Module 05: Maintaining Medical Records 15:32 6: Module 06: Care Planning Policy in the UK 11:28 7: Module 07: Confidentiality and Record-Keeping 08:57 8: Module 08: Safeguarding Children, Young People and Their Families 14:10 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? This Care Planning and Record Keeping Training course is accessible to anyone eager to learn more about this topic. Through this Care Planning Training course, you'll gain a solid understanding of Care Planning and Record Keeping Training. Moreover, this course is ideal for: Healthcare professionals seeking advanced care planning skills. Social workers aiming to improve care coordination and effectiveness. Caregivers in residential or community settings desiring comprehensive training. Administrators and managers responsible for care planning oversight. Individuals aspiring to specialize in safeguarding children and families. Requirements There are no requirements needed to enrol into this Care Planning and Record Keeping Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Care Planning and Record Keeping Training course. Career path After finishing this Care Planning Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Care Planning Training are: Care Coordinator - £22K to £32K/year. Social Worker - £24K to £40K/year. Community Support Worker - £18K to £28K/year. Mental Health Nurse - £24K to £40K/year. Medical Records Officer - £19K to £27K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Care Planning and Record Keeping Training Course
Delivered Online On Demand1 hour 42 minutes
£12

Tuberculosis Awareness Campaign

By Online Training Academy

Jump on a transformative journey as we unravel the nuances of Tuberculosis, a silent adversary affecting millions worldwide. In this enlightening campaign, we delve into a series of modules meticulously designed to enhance your understanding of this global health challenge. Our mission is not just education; it's a call to action, empowering you to be a beacon of awareness and change in your community. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the intricacies of Tuberculosis, from its widespread prevalence to the evolving landscape of drug resistance. Explore cutting-edge diagnostic techniques that form the frontline of early detection, arming you with the knowledge to make a difference. Journey through treatment approaches and gain insights into the dynamic strategies employed for the control and management of Tuberculosis. Finally, immerse yourself in the realm of prevention, equipped with measures that can make a lasting impact on curbing the spread of this formidable disease. Join us in this crusade against Tuberculosis, where knowledge becomes a powerful catalyst for a healthier, more informed society. Course Curriculum Module 1: Tuberculosis Overview Module 2: Tuberculosis Epidemiology and Resistance Module 3: Tuberculosis Diagnosis Techniques Module 4: Tuberculosis Treatment Approaches Module 5: Tuberculosis Control and Management Tactics Module 6: Tuberculosis Prevention and Control Measures Learning Outcomes: Grasp Tuberculosis fundamentals through an insightful overview of the disease. Analyze Tuberculosis epidemiology, understanding resistance patterns and their implications. Evaluate diverse diagnostic techniques employed in Tuberculosis detection and diagnosis. Examine various treatment approaches used in the management of Tuberculosis patients. Implement effective control and management tactics in the context of Tuberculosis. Devise preventive measures for Tuberculosis, contributing to broader health initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Tuberculosis Awareness Campaign 1:49:09 1: Module 1: Tuberculosis Overview 17:52 2: Module 2: Tuberculosis Epidemiology and Resistance 23:13 3: Module 3: Tuberculosis Diagnosis Techniques 15:36 4: Module 4: Tuberculosis Treatment Approaches 17:08 5: Module 5: Tuberculosis Control and Management Tactics 16:31 6: Module 6: Tuberculosis Prevention and Control Measures 17:49 7: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking comprehensive Tuberculosis knowledge. Public health workers dedicated to disease prevention and awareness. Community leaders advocating for public health improvement. Students pursuing health-related studies with an interest in infectious diseases. Individuals passionate about raising awareness and contributing to Tuberculosis prevention. Career path Epidemiologist specializing in infectious diseases. Public Health Educator with a focus on Tuberculosis awareness. Clinical Researcher in the field of Tuberculosis treatment. Health Policy Analyst contributing to Tuberculosis control strategies. Laboratory Technician specializing in Tuberculosis diagnostic methods. Community Health Worker dedicated to Tuberculosis prevention initiatives. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Tuberculosis Awareness Campaign
Delivered Online On Demand1 hour 48 minutes
£12

Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention

By Online Training Academy

Explore the dynamic world of law enforcement and criminal justice with the Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention. This comprehensive course delves into the intricacies of criminal law, from the fundamentals of offences against persons and properties to complex areas such as cybercrime, terrorism, and youth justice. Gain insights into crime prevention strategies, the roles of law enforcement agencies, and the sentencing process. Perfect for aspiring professionals and those keen on understanding the nuances of modern-day policing and legal frameworks. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention covers essential topics for understanding law enforcement and criminal justice. Students learn about criminal law fundamentals, including the elements of different crimes such as offences against persons and property, theft, blackmail, robbery, and burglary. They study serious offences like homicide and sexual offences, as well as complex areas such as white-collar crime, cybercrime, and piracy. The curriculum also delves into youth justice, terrorism laws, and crime prevention strategies. Students gain insights into the roles of key institutions like the police, prisons, and the probation service. They learn about the processes of prosecution, sentencing, and trials in the criminal justice system, including how incitement, conspiracy, and attempts are dealt with legally. Overall, the diploma prepares learners for careers in policing and related fields by providing a comprehensive understanding of crime, its prevention, and legal responses. Course Curriculum: Module 01: Introduction to Criminal Law Module 02: Elements of a Crime Module 03: Offences against Person Module 04: Property Offences Module 05: Theft Module 06: Blackmail, Robbery & Burglary Module 07: Homicide Module 08: Sexual Offences Module 09: White-Collar Crime Module 10: Cybercrime & Piracy Module 11: Youth Justice Module 12: Terrorism & Law Module 13: Crime Prevention Module 14: The Police Module 15: Prisons Module 16: Probation Service Module 17: Prosecution, Caution and Diversion Module 18: Sentencing Process Module 19: Incitement, Conspiracy and Attempt Module 20: Accomplice Module 21: The Trial Module 22: War Crimes Learning Outcomes: Understand principles of criminal law and its application in society. Identify elements constituting different types of criminal offences accurately. Analyse offences against the person and their legal implications comprehensively. Evaluate property offences including theft, blackmail, robbery, and burglary. Examine various categories of serious crimes such as homicide and sexual offences. Discuss the complexities of modern crimes including cybercrime and white-collar offences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention 5:38:16 1: Module 01: Introduction to Criminal Law 11:18 2: Module 02: Elements of a Crime 14:52 3: Module 03: Offences against Person 11:36 4: Module 04: Property Offences 13:16 5: Module 05: Theft 13:12 6: Module 06: Blackmail, Robbery & Burglary 12:33 7: Module 07: Homicide 18:42 8: Module 08: Sexual Offences 13:09 9: Module 09: White-Collar Crime 14:15 10: Module 10: Cybercrime & Piracy 16:18 11: Module 11: Youth Justice 15:10 12: Module 12: Terrorism & Law 13:47 13: Module 13: Crime Prevention 16:48 14: Module 14: The Police 18:58 15: Module 15: Prisons 16:35 16: Module 16: Probation Service 14:32 17: Module 17: Prosecution, Caution and Diversion 17:26 18: Module 18: Sentencing Process 15:41 19: Module 19: Incitement, Conspiracy and Attempt 17:01 20: Module 20: Accomplice 14:31 21: Module 21: The Trial 16:42 22: Module 22: War Crimes 19:54 23: CPD Certificate - Free 01:00 24: Leave A Review 01:00 Requirements Aspiring police officers and law enforcement personnel Individuals pursuing careers in criminal justice and legal professions Students interested in understanding crime prevention and law enforcement Professionals seeking to enhance their knowledge in criminal law and terrorism Anyone curious about the legal framework surrounding crime and justice Career path Police Constable Criminal Investigator Prison Officer Youth Justice Worker Probation Officer Crown Prosecutor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention
Delivered Online On Demand6 minutes
£12

Making of a Champion Making of a Champion helps support and develop young people to reach their potential. Modules include: Motivation Goal setting Work Commitment Dedication Courage Winning attitudes

Making of a Champion
Delivered OnlineFlexible Dates
Price on Enquiry

Emotional Intelligence

By Underscore Group

Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

Emotional Intelligence
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Unconscious bias

By Underscore Group

Understand the biases we all have and the impact they can have in the workplace. Look at how to minimise their impact on others and the organisation. Course overview Duration: 1 day (6.5 hours) The purpose of this course is to help individuals understand and recognise their own unconscious biases, and to provide strategies on how to minimise the impact of those biases in the workplace. The course will provide an overview of what unconscious bias is, its prevalence and impact, and ways to mitigate its effects. Objectives By the end of the course you will be able to: Define unconscious bias and recognise different types of bias Understand how unconscious bias affects decision-making and behaviours in the workplace Identify their own unconscious biases Understand the impact of unconscious bias on individual and team performance Apply strategies to mitigate the effects of unconscious bias in the workplace Content Module 1: Introduction to Unconscious Bias Definition of unconscious bias History and prevalence of unconscious bias Different types of unconscious bias (e.g. affinity bias, confirmation bias) Module 2: Understanding the Impact of Unconscious Bias How unconscious bias affects decision-making and behaviours in the workplace Examples of unconscious bias in the workplace Impact of unconscious bias on individual and team performance Module 3: Recognising Your Own Unconscious Biases Identifying personal biases Tools to recognise and minimise unconscious biases Module 4: Mitigating the Impact of Unconscious Bias in the Workplace Best practices for reducing unconscious bias in the workplace Strategies for managerial and executive leadership to combat unconscious bias Tips for creating a culture of inclusion and diversity

Unconscious bias
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

What is Stress and what is burnout? What are some of the very real physical symptoms that we experience and how do we counteract these. This session takes the time to explore what is going on in our bodies and minds at times of stress and looks at some ways to bring balance back to our systems.

Stress & Burnout
Delivered OnlineFlexible Dates
Price on Enquiry

Turning conflict into collaboration

By Underscore Group

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Turning conflict into collaboration
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry