28049 Development courses delivered Online

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The focus of this Essay Essentials: Improve Your Academic Writing course is to hook you up with a few essential skills and knowledge that will make it easier to develop your essay writing skills and achieve better academic grades. For many students, essay writing is a nightmare. This course is intended for high school or college students who find essay writing complicated. First and foremost, you'll expand your knowledge of using classroom resources, compose essay by understanding the writing situation and the writing process. You'll also learn how to scan any type of essay and get introduced to simple editing tips and tricks. Additionally, you'll learn how to avoid drafting errors and get introduced to numbers of predicaments that you may face while writing and organising an essay. What you'll learn Understand how the writing situation, process, and classroom resources impact you Brainstorm to create and use ideas that will develop the essay. Effectively develop and structure introduction and conclusion paragraphs Write a clear, specific, and well connected thesis Understand the organization of essay paragraphs Develop detailed, specific, and appropriate body paragraph content Revise to ensure your writing is thorough, specific, detailed, and effective. Edit for spelling and grammatical mistakes using helpful rules and tips Who this course is for: High School or College students who struggle with essay writing or need to prepare for it. Returning college students who need to review essay concepts or who struggle with essay writing. English as Second Language (ESL) students who will write essays in High School or College Anyone intested in learning more about academic essay writing. Requirements For ESL students, an IELTS score of 7.0 or above is recommended, but a 6.0 may be sufficient. Basic knowledge of how and what sentences and paragraphs do About this Course 01 - Who I am and What I do 00:02:00 02 - Why Writing Essays is Worth it 00:03:00 Before You Start Writing 03 - Before You Start Writing Watch This 00:04:00 04 - The Writing Process Steps to Success 00:05:00 Creating and Organizing your Writing Ideas 05 - Brainstorming Where Writing Begins 00:04:00 06 Outlining to Structure the Brainstorm 00:03:00 07- Organization Structuring the Essay Paragraphs 00:05:00 Developing and Organizing your Essay 3 lectures 08 - Organization Structuring the Essay Paragraphs 00:06:00 09 - Developing the Body Paragraphs 00:04:00 10 - The Conclusion Paragraph Making the Essay Memorable 00:03:00 Revising and Editing your Essay 11 - Revision Making the Essay Effective 00:08:00 12 - Grammar Foundations 00:05:00 13 - Using the Comma 4 Essential Rules to Success 00:08:00 14- Spelling in the Age of Spell Check 00:07:00 15 - The Final Thoughts Before You Write 00:02:00 Bonus Content 16 - Downloadables Academic Writing Activities and Essay Example Guide 00:03:00 17 - Bonus Lecture Discounts on my other Writing Courses 00:01:00

Description The Sales Psychology Certificate Course will allow you to master the art of sales psychology. You will learn the fundamental principles that underly sales technique and the importance of psychology within sales. It is designed to utilize your talents to present yourself effectively and confidently within your daily environment. With this Sales Psychology Certificate Course you will understand buying psychology, how to use NLP (neuro-linguistic programming) to influence customers and communicate in a way that appeals to the emotions of customers. You will be able to break through self-limiting barriers and beliefs, define and achieve business and personal goals, deliver outstanding sales results, use body language to build client relationships. You will also learn how to develop connections with customers and influence them without being manipulative. What Will I Learn? Increase your sales revenue and effectiveness Learn how to make money in sales that other salespeople simply can't Increase your general sales knowledge Learn how to connect with prospects Learn the principles of sales psychology THAT WORK Requirements Good old fashioned motivation A love of sales A desire to make more money   Who is the target audience? Professional sales people Lay people looking for ways to be more influential Those who would like to start a career in sales Anyone interested in the psychology of sales and dealing with people The True Value of Understanding the Psychology of Sales How to Make More Money Through Sales Psychology FREE 00:07:00 Why Sales Could be the Most Profitable Skill in the World FREE 00:04:00 Powerful Tricks of the Trade How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:06:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:05:00 How to Never Overcome an Objection Again 00:06:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:08:00 How to Be Persistent Without Irritating the Prospect 00:10:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:07:00 The True Power of Psychology in Sales 00:03:00 Review of Key Ideas to Making More Money in Sales Through Psychology A Summary of These Powerful Techniques and Ideas 00:08:00

Want to be a graphic designer? Enrol the Canva Training Course and starts your journey in the amazing graphical world. Canva is a graphic design tool that offers a drag-and-drop format and allows you to access to over a million photographs, graphics, and font. Using the software, you can create an amazing Business card, Presentation card, Images, YouTube Channel Banner, Facebook Page Cover, YouTube Thumbnail, Instagram Post, Desktop Wallpaper, Facebook Ad, Linkedin Banner, eBook, Kindle Cover, Logo, Food & Drink Menu, and many other graphical images. In the course, you will explore how to use the software from creating a wonderful graphical presentation with the simple drag and drop features of the software. The course starts by familiarizing you with the software including its paid and free version and the features and advantages of these two versions. Then the course introduces you with the user interface of the program and helps you to start and make your first images. The strategies for adding backgrounds, uploading new videos, resizing, and navigating the UI of Canva will be discussed in the course. Finally, the course shows you various platforms for selling your images. What you'll learn You'll know how to use Canva You'll know how to navigate the UI of Canva You'll know how to add backgrounds, upload new photos, resize anything, undo/redo and so much more You'll know how to sell your images and make money with your new talent You'll know how to choose the best platform to sell your graphics on Requirements You should know how to use a PC at a beginner level You will need an account at Canva (FREE or PAID) to create your graphics Who is the target audience? Freelancers Graphic Designers Lifestyle Marketers Online Marketers Anyone who wants to make some extra $$$ online quickly Anyone with a product to sell Anyone who wants to do graphic design but you have ZERO talent (yes, it's that easy) Introduction to Canva FREE 00:02:00 Making Money as a Graphic Designer and Where To Do It 00:10:00 Signup for Canva FREE vs PAID 00:03:00 Canva User Interface Walkthrough 00:10:00 Creating Your First Image in Canva 00:10:00 My Hack for Making Graphics 00:18:00 Elements Inside Canva 00:15:00 Course Certification

Course Description Get instant knowledge from this bite-sized Quality Management: Part 1 course. This course is very short and you can complete it within a very short time. In this Quality Management: Part 1 course you will get fundamental ideas of quality management, the key understanding of total quality management, quality measurement and so on. Enrol in this course today and start your instant first step towards learning about quality management. Learn faster for instant implementation. Learning outcome  Familiarise with quality management Understand total quality management Gain in-depth knowledge of quality measurement and improvement Deepen your understanding of quality control How Much Do Quality Managers Earn? Senior - £70,000(Appx.) Average - £45,000(Appx.) Starting - £29,000(Appx.) Requirement Our Quality Management: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Quality Management: Part 1 Module 01: Introduction to Quality Management 00:27:00 Module 02: Total Quality Management 00:17:00 Module 03: Quality Measurement and Improvement 00:26:00 Module 04: Quality Control 00:13:00 Assignment Assignment - Quality Management: Part 1 00:00:00

Learn the art of marketing online by spreading your brand In this era of the internet, there is a necessity for you to stand out from the crowd. When selling something you need to make your customers want your products over your competitors. But how do you achieve that? Well this Internet Marketing: Building Successful Brand course is the answer to your problems; as you will learn all about how to successfully brand yourself. Internet Marketing: Building Successful Brand will help you grow your brand to the full extent of your vision, and teach you the tricks to making money online. Initially you will learn to stand apart from other people, and focus on not making money - yes you read it right, initially you should not focus on making money. You will understand the psychology behind creating values and precise delivery. From this course you will also discover that buyers are quite smart, and how to build relationships, customer loyalty and much more. You will learn about the different markets and how to monetize and market to your strengths as well. Now there is no point in waiting anymore because you need this course to successfully brand you and your products. Course Highlights Internet Marketing: Building Successful Brand is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Internet Marketing: Building Successful Brand into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Internet Marketing: Building Successful Brand Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Internet Marketing: Building Successful Brand is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Internet Marketing: Building Successful Brand is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Internet Marketing: Building Successful Brand The Reasons Why 'Normal' People Can Never Make Money Online FREE 01:00:00 Don't Focus On Making Money! FREE 01:00:00 The Psychology Behind Creating Values And Precise Delivery 02:00:00 Buyers Are Smart 00:30:00 Even The Best Won't Sell Itself 00:30:00 Build Relationships First 02:00:00 Building Customer Loyalty 00:30:00 The Marketing Funnel 00:30:00 Leverage Other Content 01:00:00 Mass Markets Versus Niche Markets 01:00:00 Monetizing And Marketing Your Strengths 02:00:00 What Other Gurus Have Advised That Works 01:00:00

Course Description Get instant knowledge from this bite-sized Quality Management: Part 2 course. This course is very short and you can complete it within a very short time. In this Quality Management: Part 2 course you will get fundamental ideas of quality management, the key understanding of Six Sigma, quality audits and so on. Enrol in this course today and start your instant first step towards learning about customer expectations and needs. Learn faster for instant implementation. Learning outcome  Familiarise with Six Sigma Understand customer expectations and needs Deepen your understanding of quality audits Learn about supply chain management How Much Do Quality Managers Earn? Senior - £70,000(Appx.) Average - £45,000(Appx.) Starting - £29,000(Appx.) Requirement Our Quality Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Quality Management: Part 2 Module 01: Understanding Customer Expectations and Needs 00:16:00 Module 02: Six Sigma 00:21:00 Module 03: Supply Chain Management 00:25:00 Module 04: Quality Audits 00:16:00 Assignment Assignment - Quality Management: Part 2 00:00:00

Get to know the meaning behind your dreams Why do we enter a fantasy world several times a night when we sleep? Why do we perceive imaginary events and perform imaginary behaviours and what do they mean? Find out by studying dream psychology in this course. Dreams can be frightening or reassuring. Dreams are 'fantastic' in the sense that impossible, illogical things can and do occur. In dreams you can fly; dead people come to life; inanimate objects speak. Why we dream is still one of the behavioral sciences' greatest unanswered questions. Researchers have offered many theories-memory consolidation, emotional regulation, threat simulation-but a unified one remains, well, a pipe dream. Nevertheless, people continue mining their nighttime reveries for clues to their inner lives, for creative insight, and even for premonitions. Learn dream psychology and interpret the meaning behind your dreams. Complete all the units in this course and you will be able to be a capable dream psychologist. Course Highlights Extended Diploma in Dream Psychology is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Dream Psychology into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Dream Psychology Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Dream Psychology is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Dream Psychology is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1: Dream Psychology INTRODUCTION FREE 01:00:00 DREAMS HAVE A MEANING FREE 01:00:00 THE DREAM MECHANISM 01:30:00 DREAM ANALYSIS 01:30:00 SEX IN DREAMS 01:30:00 THE WISH IN DREAMS 01:30:00 THE FUNCTION OF THE DREAM 01:30:00 THE PRIMARY AND SECONDARY PROCESS- REGRESSION 02:00:00 THE UNCONSCIOUS AND CONSCIOUSNESS- REALITY 01:30:00 Module 2: Lucid Dreaming Why Explore Dreams FREE 01:00:00 Recollecting and Journaling FREE 01:00:00 Common Questions 00:30:00 What Is It Like 01:00:00

Strategize and Manage your Workplace with ease Workplace management covers all facilities, assets, services, technologies and processes that enhance the ability of workers to collaborate, innovate, work as a team, and learn. Get to learn about workplace management from this helpful course. With enhanced workplace management, organisations aim to achieve greater efficiency, better productivity, as well as financial benefits. Workplace management exceeds the scope of traditional facility management functions as it aims to increase workforce productivity and collaboration. Not as a support function, but as a strategic instrument to support business goals and provide measurable value. Whether it's the management of a single desk or the management of complex real estate portfolios spread-out around the globe, workplace management encompasses all the processes to make your workplaces work. To attain the best state in a workplace, you need to learn how to manage civility, harassment, and violence. Learn these values through this course which will help in the overall operation of the business. Course Highlights Certified Diploma in Workplace Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Workplace Management into 39 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Workplace Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Workplace Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Managing Civility Module One - Getting Started FREE 00:30:00 Module Two - Introduction FREE 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started FREE 01:00:00 Module Two - The Background FREE 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Mock Exam Final Exam

Choose the best product when you go out to Shop Shopping can be a stressful activity, specially when you don't know what to buy. This can mainly happen because you don't know which product has the better quality while also providing a reasonable price tag. But this can easily be solved with this course on Shopping Skills Course. Many of us need a few simple reminders of how to shop smart. Many people overspend or buy things they don't want, don't need and never end up using because they haven't prepared properly. This is your hard earned cash and precious time you are spending - it's worth a few minutes of preparation, don't you think? Sure it is. People overspend on things they don't want, need or use because they had no parameters around their spending. However you can avoid all these common problem with this helpful course. You will learn through this course how to offer your clients personalized wardrobe advice based on their preferences and what's trending in the fashion industry and Much more! Course Highlights Shopping Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Shopping Skills Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Shopping Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Shopping Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Shopping Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1: Online Shopping Introduction to Online Shopping 00:15:00 Reasons of Online Stores Become so Popular 00:30:00 Online Shopping Savings With Cards 01:00:00 Benefits of Online Shopping 00:30:00 Quick Orders and Tips for Placing Orders 01:00:00 Security Concerns Weigh of Online Shopping 01:00:00 How To Deal With a Defective Item Purchased Online 01:00:00 Solution of Online Shopping Problems 00:30:00 The Fine Print of Online Shopping 00:30:00 Where to Find Product Reviews Before Shopping Online 01:00:00 Module 2: Mystery Shopping The Mystery Shopping 00:30:00 Introduction to Mystery Shopping 01:00:00 Why Firms Use Mystery Shoppers 01:00:00 Types of Mystery Shopping 00:30:00 Typical Assignments 00:30:00 Things You Need For Your First Apartment 00:15:00 Essential Opportunities of Mystery Shopping 01:00:00 A Typical Working Day 00:30:00 Paperwork 00:30:00 Getting Paid 00:15:00 Tips 01:00:00 Summary of Mystery Shopper Course online 00:30:00 Illustration One 00:15:00 Illustration Two 00:15:00 Worldwide Mystery Shopping Companies, Newsgroups and Discussion Groups, Link Sites 00:30:00 Mock Exam Final Exam