27731 Development courses delivered Online

Course Description The Car Mechanic Training Course is designed to familiarize you with fundamental safety guidelines and essential tools for inspecting the inner workings of your vehicle. Emphasizing proper maintenance practices, this course enables you to effectively look after your car. Through this training, you'll delve deeper into topics such as dashboard indicators, tires, internal combustion engines, and engine oil. Additionally, the course extensively covers cooling, fuel and electrical systems, drive train, brakes, and provides broad insights into the automotive repair industry. This extensive Car Mechanic Training course has been divided into a number of digestible segments that we think will help you quickly understand every topic, from the most basic to the most complex. It is a definite route to success. Please be aware that this course is intended only as an introduction to automobile maintenance. The supplementary resources offered will provide you with detailed repair instructions and manuals for a variety of car makes and models. Anyone who wants to learn more about auto repair and maintenance or who wants to work as a car mechanic will benefit from this fantastic course on automotive mechanics. Car Mechanic Training is for you if you're an individual hoping to succeed in this industry. Learning Outcome Familiarise with safety and maintenance Understand general maintenance Gain in-depth knowledge of the dashboard indicator lights Deepen your understanding of tyres Understand the internal combustion engine Learn about the cooling system How Much Do Car Mechanics Earn? Senior - £49,000 (Apprx.) Average - £30,000 (Apprx.) Starting - £18,000 (Apprx.) Requirement Our Car Mechanic Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Car Mechanic Training Module 01: Introduction to Safety and Maintenance 00:12:00 Module 02: General Maintenance 00:14:00 Module 03: Dashboard Indicator Lights 00:14:00 Module 04: Tyres 00:12:00 Module 05: The Internal Combustion Engine 00:09:00 Module 06: The Cooling System 00:09:00 Module 07: The Fuel System 00:09:00 Module 08: The Electrical System 00:10:00 Module 09: The Drive Train 00:10:00 Module 10: Brakes 00:08:00 Module 11: Buying a Car 00:11:00 Assignment Assignment - Car Mechanic Training 00:00:00

We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully. You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations. Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations. What Will I Learn? Understand the circumstances that lead to difficult conversations Learn ways of handling difficult conversations Understand how to use empathy to facilitate a conversation Ask open and supportive questions Focus on facts, not personalities Use tone and body language to great effect Handle challenges whilst remaining calm Learn how to reach agreement and close the conversation gracefully Requirements: No prerequisites Difficult Conversations Introduction - Welcome from Alan Stevens FREE 00:02:00 Why Are Some Conversations Difficult? FREE 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:02:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusion Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Course Certification

Do you need a lawyer to secure intellectual and financial properties of your clients? Or do you want to be a lawyer? The course will help you to find the right lawyer based on your needs. Course Description: The course is designed for the business people who need a lawyer for their company. However, choosing a lawyer is a challenging task, especially when it comes to the corporate world. The course will guide you to choose the right lawyer for your organisation. The course will help you to realise what kind of lawyer you need for your firm. The course will also discuss the different kinds of lawyers, what are the jobs of the various types of lawyer, which type will suit your needs. By the end of the course, you will be able to choose the right lawyer for your company. Course Highlights Hiring the Perfect Lawyer is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Hiring the Perfect Lawyer into 11 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 9 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Hiring the Perfect Lawyer Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Hiring the Perfect Lawyer is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Hiring the Perfect Lawyer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:15:00 Why A Perfect Lawyer? 01:00:00 Types Of A Perfect Lawyer 01:00:00 How to Find For an Attorney 01:00:00 Why You Need for an Attorney 01:00:00 Interviewing For A Potential Attorneys 01:00:00 Build A Good Business Relationship 01:00:00 How Will I Know When It's Time to See a Specialist 00:30:00 Doing Your Own Footwork 01:00:00 Saving Money on an Attorney 01:00:00 Essential Information Resources 01:00:00 Mock Exam Final Exam

Description Business Management is a broad term that covers a wide range of business activities. It's also a skill that is essential for a small or large organization to thrive. Many small business owners believe that by simply starting a company and perhaps having some skills in sales & marketing and the like, success is virtually guaranteed. But nothing could be further from the truth. The truth is, Business Management is a skill that needs to be learned through training and practice, just like any other skill. In this course, you will learn: 1. What motivates people to work (and therefore how to increase their motivation) 2. The management theories of Taylor, Herzberg, and Maslow 3. How to use financial incentives to increase motivation 4. How to use non-financial incentives to increase motivation 5. How to manage your staff to increase job satisfaction, financial results, and improve the overall environment of the workplace No matter what type of business you manage, this course will help you improve it's results. The course is based on proven management theories and practices that are taught in top business schools throughout the United States as well as on my many years of experience in the business world. What Will I Learn? Motivate workers to improve productivity Motivate workers to enjoy their jobs more Motivate workers to improve the culture of the business Motivate workers to work together as a productive synergistic team Inspire workers to become better at their jobs Who is the target audience? Aspiring managers Managers looking to improve their skills Managers seeking to improve the productivity of their business Requirements Desire to learn about business management Introduction Introduction FREE 00:05:00 Why People Work People work for more than money FREE 00:08:00 Motivation Theory: Frederick Taylor 00:08:00 Motivation Theory: Frederick Herzberg 00:06:00 Motivation Theory: Abraham Maslow 00:11:00 Motivational Factors-Financial Rewards Financial Rewards 00:00:00 Wages 00:19:00 Time Rate 00:10:00 Piece Rate 00:07:00 Salaries 00:12:00 Motivational Factors-Non-Financial Rewards Fringe Benefits 00:07:00 Job Satisfaction 00:07:00 Job Rotation 00:06:00 Job Enlargement 00:04:00 Job Enrichment 00:04:00 Autonomous Work Groups 00:10:00 Conclusion Conclusion : Business Management: Motivating Workers 00:06:00

A coach leads the whole team or organisation. An athlete, musician, or a student, in fact, everyone needs a coach in a particular time in his life. Therefore there is a steady demand for a skilled coach. However, because of the changes in technology and human perception, a coach also needs mentoring for continuous improvement. The Coaching Leaders for Success course is designed for the coach, leaders or current managers so that they can enhance their skills to coach team members or coach per managers. The course shows you the skills that a coach or managers need to know for continuous improvement. You will learn to coach leaders and managers to improve their performances. You will explore the basics of leadership coaching, the coaching cycle, the skills of receiving and giving feedback, and more. What Will I Learn? The student will develop the essentials skills of coaching managers, leaders and teams for continuous improvement. To coach leaders and managers to improve key performance measures. To coach leaders and managers to develop the critical skills of team leadership. To coach leaders and managers to develop the habit patterns that lead to a high performing organization. Requirements It is not required, but it will be helpful if the student has knowledge of lean management, team leadership, or problem-solving. Introduction to Coaching Leaders for Success Introduction FREE 00:07:00 Activity 1 00:04:00 Why Leader Coaching 00:05:00 The Basics of Leadership Coaching Zones of Caring 00:06:00 Principles of Leadership Coaching 00:12:00 Activity 2 00:03:00 Getting Started Who is Your Client 00:11:00 Defining Your Client's Needs 00:09:00 The Whole Person 00:05:00 Your First Meeting 00:10:00 Activity 3 00:01:00 The Coaching Cycle 1. Assumptions 00:09:00 Activity 4 00:03:00 2. Pinpoint 00:07:00 Activity 5 00:02:00 3. Discovery - External 00:07:00 3. Discovery Internal 00:10:00 Activity 6 00:03:00 4. Set Targets 00:08:00 Activity 7 00:03:00 5. Practice 00:08:00 6. Chaining 00:05:00 7. Reinforcement 00:03:00 Activity 8 00:03:00 Helping and Coaching Skills Intro to Helping Skills 00:07:00 Body Language 00:08:00 Activity 9 00:04:00 Rephrasing 00:08:00 Activity 10 00:02:00 Empathy 00:08:00 Activity 11 00:02:00 Acknowledging 00:03:00 Silence 00:04:00 Brainstorming together 00:05:00 The Skill of Giving and Receiving Feedback Giving Feedback 00:11:00 Receiving Feedback 00:08:00 Supplemental Lectures Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Hierarchy of Motivation 00:08:00 Resource Files Resource Files - Coaching Leaders for Success 00:00:00

Are you ready to embark on an enlightening journey of wisdom with the Plumbing Training bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Plumber (Plumbing Training). Delve into eight immersive CPD Accredited courses, each a simple course: Course 1: Professional Plumbing Course 2: Heating Ventilation and Air Conditioning (HVAC) Technician Course 3: PUWER Course 4: Working in Confined Spaces Course 5: Work At Height Training Course 6: COSHH - Control of Substances Hazardous to Health Course 7: Spill Management Training Course 8: Workplace First Aid Level 3 Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Plumber (Plumbing Training) bundle illuminate your path to wisdom. The Plumber (Plumbing Training) bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Plumber (Plumbing Training) package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Plumbing Training bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Plumber (Plumbing Training) community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Plumber (Plumbing Training) Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Plumbing Training bundle. Establish robust bases across each course nestled within the Plumbing Training bundle. Decipher intricate concepts through the articulate content of the Plumbing Training bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Plumber (Plumbing Training) bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Plumbing Training bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Plumber (Plumbing Training) bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Plumbing Training bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Plumbing Training bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Plumbing Training journey and let knowledge guide you towards a brighter future. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Plumber (Plumbing Training) Bundle. Career path Armed with the Plumber (Plumbing Training) bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Plumbing Training bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Are you interested in pursuing a career in the Customer Success Manager Advanced Diploma industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on Customer Success Manager Advanced Diploma will assist you in producing the best possible outcome by learning the Customer Success Manager Advanced Diploma skills. The Customer Success Manager Advanced Diploma bundle is for those who want to be successful. In the Customer Success Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Customer Success Manager Advanced Diploma. Why would you choose the Customer Success Manager Advanced Diploma course from Compliance Central: Lifetime access to Customer Success Manager Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the Customer Success Manager Advanced Diploma course Learn Customer Success Manager Advanced Diploma skills at your own pace from the comfort of your home Gain a complete understanding of Customer Success Manager Advanced Diploma course Accessible, informative Customer Success Manager Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Customer Success Manager Advanced Diploma bundle Study Customer Success Manager Advanced Diploma in your own time through your computer, tablet or mobile device Our Customer Success Manager Advanced Diploma bundle starts with the basics of Customer Success Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Success Manager Advanced Diploma is intuitive and easy to understand. Courses in this Customer Success Manager Advanced Diploma Bundle: Course 01: CRM - Customer Relationship Management Course 02: Customer Service Manager Course 03: Customer Service - Representative Course 04: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Call Centre Training Course 07: Cold Call to Boost Sales Course 08: Business English and Communication Course 09: Persuasion in Business Communications Course 10: Know Your Customer (KYC) Course 11: Customer Due Diligence (CDD) Techniques Course 12: CSS - Customer Service and Support CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Success Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Success Manager Advanced Diploma. Requirements To enrol in this Customer Success Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Success Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Success Manager Advanced Diploma. Certificates 12 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each

Get a Professional qualification in Human Resource Management Bring out the leader in you with this Certified Human Resource Management Training course. Nowadays human resources play a major part in any companies stride to move forward. So learn what you need to do to become an excellent HR manager. The human resource manager leads and directs the HR team to enable them to deliver a comprehensive HR service to the business. The HR Manager proactively advises on best practice HR and where necessary takes a hands-on role in dealing with casework. The HR manager supports the people management functions that underpin the business culture. The broad areas include: employee matters, compensation and benefits, reward, professional growth, communications and performance management. As a HR manager, you can expect to be involved in a senior position with responsibility such as leading and directing the human resource team to deliver a comprehensive HR service to the business. This course contains multiple units to help you become a competent HR manager. So don't wait any longer, get the qualification you need. Course Highlights Certified Human Resource Management Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Human Resource Management Training into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Human Resource Management Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Human Resource Management Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Human Resource Management Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Understanding Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Professional Diploma in Human Resource Management 00:00:00 Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation Skills Training- Activities 00:00:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Certified Human Resource Management Training 00:30:00 Final Exam Final Exam- Certified Human Resource Management Training 00:30:00

Overview This comprehensive course on Legionella Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Legionella Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Legionella Management. It is available to all students, of all academic backgrounds. Requirements Our Legionella Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 5 lectures • 01:00:00 total length •What is Legionella.: 00:10:00 •Legal Responsibilities.: 00:10:00 •Hazardous Environments.: 00:10:00 •Legionella Risk Assessment.: 00:15:00 •Controlling The Risks.: 00:15:00

Duration 2 Days 12 CPD hours This course is intended for Professional Scrum Master Foundation is appropriate for Scrum Masters and people who are interested in Scrum projects. It will be useful for: Product Owners Scrum Masters Developers Team Leaders Overview The emphasis of the training is the practical application of Scrum. The course gives various knowledge on the logic of Scrum and the way it functions. You will learn about the roles of all participants in a Scrum project. You will also learn about different challegnes you may encounter and how to resolve them. The Professional Scrum Master Foundations course is the perfect introduction, reboot or refresher to Scrum. This course is for teams or anyone wanting to experience the Scrum way of working. The case for Agility Learn about Agile Manifesto, values and principles and how can agile bring more value and manage risks compared with traditional delivery approaches. Scrum Framework Understand Scrum Framework and the life cycle of Scrum including the events, artifacts and roles and responsibilities. Running a Sprint Deep dive into each of the events and discuss user stories, estimations, groomings, Definition of Done and Definition of Ready and how can we deliver value incrementaly. The role of the Scrum Master How can you be a servant leader of your team and support different stakeholders engagement? ÿFacilitation, coaching and ensuring transparency. Backlog and estimations Learn the importance of Product backlog in Scrum, prioritization and estimations at different levels (ex: release; sprint) Working with people and teams We will discuss motivation, communication and clarity, giving feedback, team development and effective conflict resolution. Continuous Improvement Assist your team to improve both the means and ends of their work by supporting them in problem detection and resolution as well as foster the culture of continuous improvement.