28047 Development courses in Cardiff delivered Online

Learn to start 'weight loss coaching' business either online or offline with the Diploma in Weight loss Coaching course. You will be amazed to know that the U.S. weight loss market is estimated to be worth $68.2 billion in 2017-a 2.7% gain which is expected to continue in the upcoming years. Because of the high rates of obesity and overweight, people are now searching for weight loss coaching centres. In this course, you will learn the skills that you need to know for running online or offline coaching. Topics covered in the course are types of weight loss clients, types of emotional eaters, common reasons for being 'overweight', and more. Then the course teaches you all about starting your coaching. You will know the various forms of coaching, coaching through Facebook groups, Skype or Google Hangouts coaching, Email coaching, advertising through YouTube and Facebook, finding new clients, and more. Instead of these, you will learn how to write and publish your Kindle books. What Will I Learn? Start 'Weight-Loss Coaching' business either 'online' or 'offline' Design specifically suited marketing plan for their coaching business Create and publish their own Kindle book Locate new coaching clients 'online' Advise their coaching clients on nutrition, exercise, and action plan Coach on Skype, Facebook, via Emails, and so on Create own Facebook and LinkedIn groups Requirements Internet Desire to specialise in 'Weight Loss' Coaching Introduction Introduction: About the course FREE 00:04:00 Introduction: About Your Instructor FREE 00:03:00 Building Your Weight-Loss Coach Persona Key responsibilities of the coach 00:05:00 What's the best 'title' for weight-loss coaching? 00:03:00 Getting clear on your 'mission' and 'vision' 00:03:00 Who is your 'ideal client'? 00:05:00 Create your 'Statement Message' 00:04:00 Do you need additional qualifications? 00:07:00 Developing your coaching plan 00:08:00 Types of Weight-Loss Clients 3 Types of Weight-Loss Clients FREE 00:06:00 How to coach 'female clients' 00:05:00 How to work with male clients 00:05:00 How to work with very busy clients 00:08:00 What Do Your Clients Really Need? The 3 'real' reasons of paying for your sessions 00:03:00 Common reasons for being 'overweight' 00:04:00 3 Types of emotional eaters 00:06:00 Various Forms of Coaching Coaching from your office Vs coaching 'online' 00:04:00 One-to-one coaching Vs Group coaching 00:06:00 Facebook Coaching 00:04:00 Skype or Google Hangouts coaching FREE 00:03:00 Email Coaching 00:05:00 How To Give The Right Information To Your Client How to increase your client's motivation 00:07:00 Measuring your client's stress levels 00:05:00 How to overcome cravings 00:06:00 How to give the right information on dieting & exercising 00:07:00 How To 'Attract' New Clients Do you need a website? 00:05:00 How to find new clients on Facebook 00:06:00 How to become popular on YouTube? 00:04:00 Is it possible to find clients on Twitter? 00:06:00 How to attract new clients on LinkedIn 00:06:00 How to create and publish your own Kindle book within 7 days 00:15:00 How to get known through 'magazines' 00:06:00 'Attracting' clients through 'follow-ups' 00:05:00 How To Find Clients In 7 Days Joint Ventures 00:08:00 Free coaching 00:09:00 Power of referral 00:05:00 Voucher Deals 00:07:00 Webinars 00:12:00 BONUS Section How to start charging more for your services? 00:06:00 7 Powerful coaching questions 00:07:00 When to quit your 9-to-5 job and start coaching full-time? 00:05:00 Promo Video 00:01:00 Mock Exam Final Exam

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Beating Burnout - Practical Stress Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Beating Burnout - Practical Stress Management Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Beating Burnout - Practical Stress Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Beating Burnout - Practical Stress Management Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Beating Burnout - Practical Stress Management? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Beating Burnout - Practical Stress Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Beating Burnout - Practical Stress Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Beating Burnout - Practical Stress Management does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Beating Burnout - Practical Stress Management was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Beating Burnout - Practical Stress Management is a great way for you to gain multiple skills from the comfort of your home. Beating Burnout - Practical Stress Management Module 01: Beating Burnout - Introduction 00:03:00 Module 02: The Problem of Burnout in Modern Workplaces 00:06:00 Module 03: Symptoms of Burnout - Do You Have It? 00:03:00 Module 04: How Individuals Can Fight Back Against Burnout 00:12:00 Module 05: How Leaders Can Create a Burnout Free Culture 00:10:00 Module 06: Let's Review The Advice - What's Important? 00:03:00 Assignment Assignment -Beating Burnout - Practical Stress Management

Unlock the potential of the thriving residential property market with our comprehensive course designed for ambitious individuals seeking to excel in property sales. Whether you're a newcomer or looking to refine your expertise, this course delves into the essentials of real estate valuation, legal intricacies, and financial nuances associated with buying and selling homes. Gain a deep understanding of property appraisal, including insights into basic building construction and identifying potential defects. Master the skills needed to navigate the complex landscape of property transactions, ensuring you can confidently manage records and systems, while staying abreast of relevant UK tax regulations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Imagine having the knowledge to assess the true value of a home and the expertise to guide clients through the entire sales process seamlessly. Our course equips you with the tools to analyse market trends, understand the financial aspects of property transactions, and comprehend the legal framework governing residential sales. With a focus on practical applications, you'll learn how to manage property sales from listing to closing, ensuring every transaction is smooth and successful. Embrace the opportunity to transform your understanding of residential property sales and step into a realm of new possibilities. Course Curriculum Module 01: Introduction to Residential Property Sales Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property Learning Outcomes: Understand key concepts in residential property sales. Conduct accurate valuations of residential real estate. Apply laws relevant to residential property sales. Manage residential property agency operations effectively. Navigate finances in property buying and selling. Identify construction defects in property appraisals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring real estate agents. Property valuation enthusiasts. Individuals interested in property law. Prospective home buyers. Real estate finance learners. Career path Real Estate Agent Property Valuer Residential Property Lawyer Real Estate Financial Advisor Property Appraiser Residential Property Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to dive into the dynamic world of property management? Our comprehensive course, "Property Management: Tenancy Agreement, Listing and Letting," equips you with essential knowledge and skills to excel in this burgeoning field. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will explore the world of property management, gaining a comprehensive understanding of how to effectively manage properties. They will learn about the regulations that govern property management and how these affect their responsibilities. The course will cover insights into the UK property market, identifying opportunities for growth and adaptation. Learners will discover strategies for listing properties and effective marketing techniques to attract tenants. They will delve into the letting process, including drafting tenancy agreements and maintaining long-term tenant relationships. Throughout the course, learners will grasp the entire property management process, from initial setup to ongoing maintenance and tenant management. They will also understand the crucial role and responsibilities of a property manager, equipping them with the knowledge needed for successful property management in various contexts. Course Curriculum Module 01: Introduction to Property Management Module 02: Regulations of Property Management Module 03: Changes in the UK Property Market: An Opportunity Module 04: Listing Properties and Marketing Module 05: The Letting Process and Tenancy Agreement Module 06: Keeping Tenants Long Term Module 07: The Property Management Process Module 08: The Role and Responsibilities of a Property Manager Learning Outcomes Understand principles of property management and industry regulations in the UK. Identify market changes and leverage opportunities in property management. Demonstrate proficiency in listing properties and effective marketing strategies. Manage the letting process and draft comprehensive tenancy agreements professionally. Implement strategies to ensure tenant satisfaction and long-term tenancy. Execute the property management process efficiently and ethically. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in property management roles. Professionals transitioning into property management careers. Existing property managers seeking formal training. Real estate agents looking to expand their skill set. Investors wanting to manage their own rental properties. Career path Letting Agent Property Manager Estate Agent Property Consultant Property Administrator Landlord Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to embark on an enlightening journey of wisdom with the Behaviour Support Worker bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Behaviour Support Worker Training. Delve into eight immersive CPD Accredited courses, each a standalone course: Organisational Behaviour, HR and Leadership Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Anti Social Behaviour Psychology of Anxiety and Stress Rational Emotive Behaviour Therapy (REBT) Certificate Diploma in Dialectical Behaviour Therapy (DBT) Emotional Intelligence and Human Behaviour Motivation Skills Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Behaviour Support Worker Training bundle illuminate your path to wisdom. The Behaviour Support Worker Training bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Behaviour Support Worker Training package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Behaviour Support Worker bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Behaviour Support Worker Training community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Behaviour Support Worker bundle. Establish robust bases across each course nestled within the Behaviour Support Worker bundle. Decipher intricate concepts through the articulate content of the Behaviour Support Worker bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Behaviour Support Worker bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Behaviour Support Worker bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Behaviour Support Worker bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Behaviour Support Worker bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Behaviour Support Worker bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Behaviour Support Worker journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Behaviour Support Worker bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Behaviour Support Worker bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Imagine this: You are a counsellor in the UK, and you are seeing a client who is struggling with borderline personality disorder (BPD). The client is experiencing intense emotions, difficulty regulating their emotions, and unstable relationships. You want to help them, but you are not sure how. This is where the Counselling Skills Training: Psychotherapy and CBT bundle comes in. This bundle of eight courses will teach you the skills you need to help clients with a variety of mental health issues, including BPD, PTSD, and depression. By taking this Counselling Skills Training: Psychotherapy and CBT bundle, you will gain the knowledge and skills you need to become a competent and effective counsellor. You will also be able to help more clients and make a positive difference in their lives. Here are the eight courses included in the bundle: Course 01: Counselling Skills Training Course 02: Level 2 Certificate in Psychotherapy Course 03: Schema Psychotherapy for BPD Course 04: PTSD Counselling Course Course 05: Online Depression Counselling Training Course 06: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 07: CBT for Abandonment Anxiety Course 08: CBT for Children and Adults with Role Playing This Counselling Skills Training: Psychotherapy and CBT bundle is a great investment for any counsellor who wants to improve their skills and knowledge. It is also a valuable resource for anyone who is interested in learning more about counselling and psychotherapy. Sign up today and start helping more clients! Learning Outcomes: Grasp fundamental counselling skills and principles. Understand psychotherapy theories and applications. Employ Schema Psychotherapy techniques for BPD. Provide effective counselling for PTSD sufferers. Utilize CBT strategies for depression and abandonment anxiety. Apply role-playing methodologies for therapeutic work. Counselling Skills Training: Lay the groundwork for effective therapeutic communication. Level 2 Certificate in Psychotherapy: Explore psychotherapeutic approaches and interventions. Schema Psychotherapy for BPD: Specialize in helping individuals with Borderline Personality Disorder. PTSD Counselling Course: Learn to support those dealing with trauma. Online Depression Counselling Training: Develop skills to assist individuals combating depression. Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course: Master CBT techniques. CBT for Abandonment Anxiety: Target and treat abandonment-related anxieties. CBT for Children and Adults with Role Playing: Use role-playing for therapy with diverse age groups. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring therapists and counsellors. Healthcare professionals looking to expand their skills. Individuals passionate about mental health advocacy. Educators seeking effective strategies for students. Anyone driven to make a positive impact on emotional well-being. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Mental Health Counsellor - £25K to 42K/year. Psychotherapist - £28K to 45K/year. Counselling Psychologist - £30K to 50K/year. School Counsellor - £24K to 40K/year. Social Worker - £26K to 42K/year. Family Therapist - £30K to 48K/year. Clinical Psychologist - £35K to 60K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

The digital landscape is brimming with opportunities. As our reliance on technology continues to burgeon, so does the demand for rigorous data protection, cyber security, and the legal frameworks surrounding them. At the epicentre of this evolution stands GDPR. Seize the opportunity to lead this thriving industry with our "GDPR Compliance, Data Protection & Cyber Security" bundle. This 8-course bundle seamlessly integrates key areas from GDPR to AML. Tailored for the digital age, it offers a comprehensive grasp of data protection, cyber security, and relevant laws, ensuring professionals are equipped for modern challenges. The CPD Accredited Eight Courses Are: Course 1: GDPR Course 2: Data Protection Course 3: Paralegal Training Course 4: Commercial Law Course 5: Cyber Law Online Course Course 6: Business Law Course 7: Cyber Security Awareness Training Course 8: Anti-Money Laundering (AML) Training Learning Outcomes of the GDPR Compliance, Data Protection & Cyber Security Bundle: Understand GDPR's core principles, compliance needs, and business implications. Implement best practices for safeguarding sensitive information. Grasp essential concepts in paralegal, commercial, cyber, and business law. Recognise and prevent potential money laundering activities in line with global regulations. Understand the interplay between commercial law and GDPR within business operations. Navigate GDPR, data protection, and related legal landscapes with confidence. Course 1: GDPR Dive deep into the core principles of the General Data Protection Regulation (GDPR). Understand its purpose, implications, and the necessary compliance mechanisms for businesses. Course 2: Data Protection Beyond just GDPR, explore the broader landscape of data protection. Equip yourself with the tools and strategies to safeguard sensitive information in various contexts. Course 3: Paralegal Training A cornerstone for those keen to step into the legal world, this course lays down the groundwork for legal principles, processes, and professional responsibilities. Course 4: Commercial Law Engage with the intricacies of commercial law. Gain insights into business contracts, trade, and the legal framework that governs commercial operations. Course 5: Cyber Law Online Course The digital realm is rife with its own set of legal challenges. This course delves into the regulations, rights, and responsibilities of online activities and digital interactions. Course 6: Business Law A comprehensive look into the rules, regulations, and laws that dictate how a business should operate. Ideal for professionals, entrepreneurs, and those interested in the legal side of business. Course 7: Cyber Security Awareness Training With cyber threats escalating, this course heightens awareness about the importance of cybersecurity. Learn the best practices to keep data safe and recognise potential cyber threats. Course 8: Anti-Money Laundering (AML) Training Tackle the dark side of finance. Grasp the essential principles behind AML, the mechanisms to detect suspicious activities, and the protocols to prevent illegal money movements. CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This GDPR Compliance, Data Protection & Cyber Security Course are suitable for: Business Professionals: Understand GDPR's impact on operations. Legal Enthusiasts: Deepen knowledge in data and cyber law. IT Experts: Enhance cybersecurity and data protection strategies. Entrepreneurs: Navigate legal and compliance landscapes. Finance Experts: Grasp anti-money laundering protocols. DPOs: Master GDPR implementation and related areas. After Completing this bundle, anyone can later enroll in this following course: NCFE Level 2 Certificate in the Principles of Cyber Security Certified Governance & Compliance Audit Professional Association of Governance, Risk and Compliance Highfield Awarding Body for Compliance Exam SC-900: Microsoft Security, Compliance, and Identity Fundamentals Level 7 Diploma in International Business Law Requirements Without any formal requirements, you can delightfully enrol in this GDPR Compliance, Data Protection & Cyber Security course. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this GDPR course at your own pace. Career path Our GDPR Compliance, Data Protection & Cyber Security course will prepare you for a range of careers, including: Paralegal GDPR Consultant Data Protection Officer (DPO) Cybersecurity Specialist Legal Consultant in Cyber Law Compliance Officer AML Analyst Business Law Advisor The Combined Salary Range for this bundle is approximately £35,000 to £135,000+ per annum. Certificates Certificate of Completion Digital certificate - Included Certificate of Completion Hard copy certificate - £9.99

The Operations Management Mastery Bundle is designed for individuals seeking to enhance their understanding of operations management in a flexible and engaging way. This course is an ideal solution for professionals looking to deepen their knowledge in managing organisational processes, resource allocation, and operational efficiency without the need for physical attendance. Whether you are an aspiring manager or someone wishing to refine your strategic thinking, this course offers valuable insights that can be applied in various business contexts. Throughout the bundle, you'll explore key principles, from the fundamentals of operations management to advanced strategies in optimisation. Each module is meticulously crafted to give you a thorough grasp of concepts like supply chain management, process improvement, and quality control. This course ensures that you can seamlessly apply what you learn to help businesses improve their workflows and productivity. With a focus on providing actionable knowledge, the Operations Management Mastery Bundle is perfect for those who aim to excel in driving organisational success while mastering essential operational concepts. Key Features of Operations Management Bundle CPD Accredited Operations Management Course Instant PDF certificate Fully online, interactive Operations Managementcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Operations Management Bundle course to excel! To become successful in your profession, you must have a specific set of Operations Management skills to succeed in today's competitive world. In this in-depth Operations Managementtraining course, you will develop the most in-demand Operations Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Operations Management Curriculum Course 01: Operations Management Course 02: Project Management Course 03: Project Planning and Execution Accreditation This Operations Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Operations Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Operations Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Operations Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

No-one in business will succeed if they are not financially literate - and no business will succeed without financially-literate people. This is the ideal programme for managers and others who don't have a financial qualification or background but who nonetheless need a greater understanding of the financial management disciplines essential to your organisation. This course will give the participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles. It will enable participants to: Overcome the barrier of the accountants' strange language Deal confidently with financial colleagues Improve their understanding of your organisation's finance function Radically improve their planning and budgeting skills Be much more aware of the impact of their decisions on the profitability of your organisation Enhance their role in the organisation Boost their confidence and career development 1 Review of the principal financial statements What each statement containsOutlineDetail Not just what the statements contain but what they mean Balance sheets and P&L accounts (income statements) Cash flow statements Detailed terminology and interpretation Types of fixed asset - tangible, etc. Working capital, equity, gearing 2 The 'rules' - Accounting Standards, concepts and conventions Fundamental or 'bedrock' accounting concepts Detailed accounting concepts and conventions What depreciation means The importance of stock, inventory and work in progress values Accounting policies that most affect reporting and results The importance of accounting standards and IFRS 3 Where the figures come from Accounting records Assets / liabilities, Income / expenditure General / nominal ledgers Need for internal controls 'Sarbox' and related issues 4 Managing the budget process Have clear objectives, remit, responsibilities and time schedule The business plan Links with corporate strategy The budget cycle Links with company culture Budgeting methods'New' budgetingZero-based budgets Reviewing budgets Responding to the figures The need for appropriate accounting and reporting systems 5 What are costs? How to account for them Cost definitions Full / absorption costing Overheads - overhead allocation or absorption Activity based costing Marginal costing / break-even - use in planning 6 Who does what? A review of what different types of accountant do Financial accounting Management accounting Treasury function Activities and terms 7 How the statements can be interpreted What published accounts contain Analytical review (ratio analysis) Return on capital employed, margins and profitability Making assets work - asset turnover Fixed assets, debtor, stock turnover Responding to figures EBIT, EBITEDIA, eps and other analysts' measure 8 Other key issues Creative accounting Accounting for groups Intangible assets - brand names Company valuations Fixed assets / leased assets / off-balance sheet finance