28733 Development courses in Belfast delivered Online

Over 7.5 million dental radiographs are performed annually, indicating a substantial market for proficient and skilled practitioners. Be part of the growing dental sector with the help of this Radiant Smiles: A Complete Guide to Dental Radiography and Diagnostic Skills course. The course will help you to better diagnose, treat, and prevent dental conditions. In just 16 comprehensive modules, this course takes you through every critical aspect of dental radiography. From foundational concepts in radiation physics to practical applications like intraoral and extraoral techniques, everything is covered. The curriculum doesn't just teach theory but aims to foster your practical skills, with modules dedicated to tackling common exposure and technique errors. You'll also learn essential image interpretation skills, enabling you to diagnose issues such as dental caries, trauma, pulpal, and periapical lesions with precision and confidence. Beyond technical know-how, the course also focuses on safety, with a full module dedicated to understanding radiation risks and effective protection measures. And to ensure your competency, the Radiant Smiles course ends with a quality assurance module, ensuring you're ready to apply your newfound knowledge and skills to real-world clinical settings.  Make a move today to advance your career and create radiant smiles for your patients with our Complete Guide to Dental Radiography and Diagnostic Skills. Enrol right now! Learning Outcome:After completing the Dental Radiography and Diagnostic Skills course, you can expect to: Understand the fundamentals of dental radiography and radiation physics.Gain proficiency in equipment handling and film processing techniques.Develop skills for effective and safe digital imaging and film duplication.Learn practical radiation protection measures to ensure patient safety.Master various intraoral techniques, including imaging, paralleling, bisecting, and localisation.Identify and correct common exposure and technique errors.Develop a keen eye for image interpretation and diagnosing dental diseases accurately.Understand quality assurance protocols, enhancing service delivery in dental radiography. Who is this Course for?This Dental Radiography and Diagnostic Skills course is ideal for: Aspiring Dental Radiographers looking to develop foundational skills.Experienced Dental Technicians aiming to update and expand their knowledge.Dental Students keen to specialise in dental radiography.Dental Assistants aiming for professional development.Dental Practice Managers seeking a comprehensive understanding of dental radiography. Career Path:Our course will be beneficial for anyone looking to pursue a career as: Dental Radiographer: £24,000 - £35,000 Per yearSenior Dental Radiographer: £36,000 - £45,000 Per yearDental Radiography Technician: £22,000 - £31,000 Per yearDental Imaging Specialist: £35,000 - £48,000 Per yearDental Practice Manager: £30,000 - £40,000 Per yearDental Radiography Lecturer: £40,000 - £60,000 Per year RequirementsThis professionally designed Radiant Smiles: A Complete Guide to Dental Radiography and Diagnostic Skills course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! CertificationAfter studying the course materials of the Radiant Smiles: A Complete Guide to Dental Radiography and Diagnostic Skills course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.  A CPD Accredited PDF Certificate - £4.99A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.  Select according to your needs, and we assure timely delivery of your chosen certificate. Course Curriculum Module 01: Introduction to Dental Radiography Introduction to Dental Radiography 00:24:00 Module 02: Radiation Physics Radiation Physics 00:22:00 Module 03: Basics of Equipment and Film Basics of Equipment and Film 00:26:00 Module 04: Film Processing Film Processing 00:19:00 Module 05: Film and Film Duplication Film and Film Duplication 00:30:00 Module 06: Digital Imaging Basics Digital Imaging Basics 00:35:00 Module 07: Risk and Practical Radiation Protection Risk and Practical Radiation Protection 00:21:00 Module 08: Practical Radiation Protection Practical Radiation Protection 00:20:00 Module 09: Intraoral Technique: Intraoral Imaging, Paralleling and Bisecting Intraoral Technique: Intraoral Imaging, Paralleling and Bisecting 00:37:00 Module 10: Intraoral Technique: Bite-Wing,Occlusal and Localisation Intraoral Technique: Bite-Wing,Occlusal and Localisation 00:47:00 Module 11: Exposure and Technique Errors Exposure and Technique Errors 00:46:00 Module 12: Extraoral Technique Extraoral Technique 00:33:00 Module 13: Image Interpretation Basics Image Interpretation Basics 00:41:00 Module 14: Image Interpretation: Dental Caries, Trauma, Pulpal and Periapical Lesions Image Interpretation: Dental Caries, Trauma, Pulpal and Periapical Lesions 00:40:00 Module 15: Dental Radiographer Fundamentals Dental Radiographer Fundamentals 00:21:00 Module 16: Quality Assurance Quality Assurance 00:22:00

Supervisor circle is a place for clinical supervisors to meet and discuss topics related to supervision.

PowerPoint for Business in 60 Minutes   Course Description   Copyright Ross Maynard 2021   Course Description Welcome to PowerPoint for Business in 60 Minutes.   Microsoft PowerPoint has been around for nearly 35 years, and I am sure you are familiar with it, and have experienced many PowerPoint presentations – some good; many extremely tedious! Creating a business presentation in PowerPoint presents a number of challenges and there is a danger of “death by PowerPoint”. I recently attended a meeting which was supposed to be a planning discussion but which the person leading the meeting insisted on introducing with a PowerPoint presentation of 60 slides – mostly bullet points! We were hardly in the mood for action planning after that assault on our senses.  PowerPoint is good for presenting business results or for a training course, but you need to plan your slideshow carefully to avoid bullet-point boredom and to keep your audience engaged and interested. And that is the purpose of this course – to teach you PowerPoint techniques which you may not be familiar with, and which will help you improve the impact of your business presentations.   Less is more in a slide show so it is important to use techniques and effects which will help engage your audience and draw their attention to the points that matter.  In “PowerPoint for Business in 60 Minutes”, I cover six key topics that will help you produce more impactful business presentations: The best slide transitions and animations for business presentations The morph transition to make the narration of an agenda, or similar list, or a team photograph extremely slick and professional The Zoom effect to create a summary slide with hyperlinks to zoom into the section that you or your audience choose How to animate charts to highlight the key points you want to bring out How to embed Excel tables with slicers into PowerPoint, and why PowerPoint is not developed enough to make this useful for a business presentation How to turn your PowerPoint presentation into a video. This is the technique I am most often asked how to do.   This is not a full “PowerPoint from scratch” course: it assumes familiarity of Microsoft’s ubiquitous programme. Instead, the course takes only 1 hour of your time to focus on key techniques that can help you improve the impact of the presentations you create.   I hope you enjoy the course.     Key Learning Points  On completion of the course, delegates will be able to: Identify the most useful slide transitions and animations for business presentations Use the morph transition to draw the audience’s attention Create a “zoom” summary slide to jump to user-selected sections of slides Animate charts to highlight key points Embed a Microsoft Excel table in a PowerPoint slide Create a video with commentary of their PowerPoint presentation     Curriculum Lesson 1: Transitions and Animations Lesson 2: The Morph Transition Lesson 3: Zoom Lesson 4: Animating Charts Lesson 5: Excel Tables and Slicers in PowerPoint (or Not!) Lesson 6: Making a PowerPoint Video     Pre-Course Requirements There are no pre-course requirements     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel     Questions What slide effect allows you to give the illusion of moving around a larger “page”? The Wipe transition. The Dissolve transition. The Push transition. The Fly-In animation   What does “Zoom” in PowerPoint allow you to do? Zoom creates the illusion of “zooming in” on a particular part of a slide Zoom creates a summary slide with hyperlinks to the individual slides or sections contained in the summary Zoom creates a smooth object animation from one slide to another to animate, for example, an agenda or timeline Zoom is used to highlight areas of a chart or graphic to draw the audience’s attention   What is the main problem with embedding a Microsoft Excel table with slicers into PowerPoint? The slicers do not work, and the table cannot be manipulated, in presentation mode in PowerPoint The table cannot be opened or manipulated in PowerPoint slide view Microsoft Excel and PowerPoint are incompatible with each other The file size created is too large for most business PCs to handle   When seeking to create an MP4 video file from a PowerPoint presentation, why is it advisable to record the commentary separately? PowerPoint’s built-in recording facility is unreliable and frequently crashes It’s much quicker to record the audio separately and then insert it into PowerPoint and save as a video file Separate video editing software needs to be used to improve the video’s look and sound where the audio is recorded directly in PowerPoint It removes the stress of commentating “live” on the presentation while recording it, and allows any mistakes and errors to be cut out  

The Covid-19 Health Awareness and Food Safety Course is designed to give you a solid understanding of health risks, hygiene standards, and food safety measures during and beyond the pandemic era. With public health taking centre stage, knowing how viruses spread, how to manage contamination risks, and how to uphold food hygiene standards has never been more essential—whether you’re working in hospitality, food retail, or simply want to sharpen your knowledge. This course walks you through key concepts with clarity, helping you stay informed and aware without the headache of medical jargon. You’ll learn what Covid-19 is, how it behaves, and why food handling and hygiene are so closely linked to disease prevention. This is not about scaring you with science—it’s about giving you the facts, the reasoning, and the habits that matter. From safe food preparation to understanding cross-contamination, this course takes a no-nonsense approach while keeping things digestible (pun intended). Stay up to date, stay safe, and feel confident that you know what it takes to protect yourself and others—without needing a lab coat. Why People Love And Enrol in The Course From One Education Eligibility for an CPD-accredited certificate on successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Covid 19 Health Awareness and Food Safety online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Covid 19 Health Awareness and Food Safety course is the perfect place to kickstart your dream career. On the Covid 19 Health Awareness and Food Safety course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 1: Introduction to Covid-19 Module 2: Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS Module 3: Effects of Covid-19 on Human Life Module 4: Diagnoses and Treatments Module 5: Preventions and Social Measures to Be Taken Module 6: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Module 7: Food Storage Module 8: Food Preparation and Processing for Food Manufacturing Module 9: Food and Temperature Control Module 10: Hazard Control Measures and Refrigeration Module 11: Physical, Chemical and Allergenic Hazards Module 12: Food Hygiene and Safety: Legislation Method of Assessment To successfully complete the Covid 19 Health Awareness and Food Safety course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the Covid 19 Health Awareness and Food Safety course exam, you will be able to apply for an CPD-accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Covid 19 Health Awareness and Food Safety training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This Covid 19 Health Awareness and Food Safety course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillset from the comfort of your home! Requirements There are no formal entry requirements for the Covid 19 Health Awareness and Food Safety course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Covid 19 Health Awareness and Food Safety course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Studying the Covid 19 Health Awareness and Food Safety course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our course.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Attachment Theory in the Early Years: Attachment Theory in the Early Years Online Unlock the Power of Attachment Theory in the Early Years: Attachment Theory in the Early Years Course: Enrol Now! Most, if not all, people's attachments to others are at the center of their lives and play a significant role in determining how happy and content they are. In addition to promoting good mental health in young children, love,care is needed to enhance your confidence and build a healthy life. Only local guardians are not responsible, we all need to share our care for growing a child. This Attachment Theory in the Early Years: Attachment Theory in the Early Years course covers how to build relationships with their parents, and the types of attachment. The course also covers attachment behaviors, controlling children's needs, along with expert suggestions for the best ways to interact with children and their families. After completing this Attachment Theory in the Early Years: Attachment Theory in the Early Years course learners will be able to gain a depth of knowledge on how to get closer to a child in their early life. The learner will understand the concept of implementing attachment theory in real life. Main Course: Attachment Theory in the Early Years Courses you will get: Course 01: Childcare and Nutrition Course 02: Diploma in Special Education Needs (SEN) Others benefit Included with Attachment Theory in the Early Years course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Attachment Theory in the Early Years course] Attachment Theory in the Early Years: Attachment Theory in the Early Years Online This Attachment Theory in the Early Years: Attachment Theory in the Early Years course consists of 02 modules. Course Curriculum of Attachment Theory in the Early Years: Attachment Theory in the Early Years Module 01: Attachment Theory Module 02: Putting it into Practice Assessment Method of Attachment Theory in the Early Years: Attachment Theory in the Early Years After completing Attachment Theory in the Early Years: Attachment Theory in the Early Years Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Attachment Theory in the Early Years: Attachment Theory in the Early Years After completing the Attachment Theory in the Early Years: Attachment Theory in the Early Years course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Attachment Theory in the Early Years: Attachment Theory in the Early Years Online This Attachment Theory in the Early Years: Attachment Theory in the Early Yearscourse is ideal for everyone who is concerned about children welfare, professionals in early childhood environments. Requirements Attachment Theory in the Early Years: Attachment Theory in the Early Years Online To enrol in this Attachment Theory in the Early Years Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Attachment Theory in the Early Years Course. Be energetic and self-motivated to complete our Attachment Theory in the Early Years Course. Basic computer Skill is required to complete our Attachment Theory in the Early Years Course. If you want to enrol in our Attachment Theory in the Early Years Course, you must be at least 15 years old. Career path Attachment Theory in the Early Years: Attachment Theory in the Early Years Online After completing this Attachment Theory in the Early Years: Attachment Theory in the Early Years course, you may be able to pursue a variety of promising career opportunities.

As the world turns its attention towards sustainability, renewable energy is becoming a key part of future development. This course offers you the chance to explore the dynamic world of renewable energy management, focusing on the skills needed to contribute to this fast-growing sector. You'll gain a solid understanding of the core principles of renewable energy sources, such as solar, wind, and hydropower, and learn how they are integrated into modern energy systems. This course is designed to give you a clear view of how renewable energy is managed on a large scale, highlighting its importance in reducing carbon footprints and building sustainable infrastructure. Throughout the course, you'll uncover the role of energy management professionals, how they optimise resources, and the strategies they use to ensure efficient energy production. You'll explore the latest innovations in energy storage, grid integration, and renewable energy policies, all of which play a pivotal role in the future of energy management. With the demand for renewable energy continuing to rise, this course places you in a prime position to be part of the global shift toward cleaner energy solutions. Whether you're new to the industry or seeking to expand your knowledge, this course provides the foundation to grasp the complexities and opportunities of renewable energy management. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Renewable Energy Module 2: Energy Economics and Policy Module 3: Solar Energy Fundamentals Module 4: Wind Energy Systems Module 5: Biomass and Bioenergy Module 6: Hydropower and Ocean Energy Module 7: Geothermal Energy and Heat Pumps Module 8: Energy Storage and Future Outlook Learning Outcomes: Analyse economic influences shaping renewable energy policies. Demonstrate understanding of diverse renewable energy sources. Evaluate the environmental impact of biomass and bioenergy. Assess the technical aspects of wind energy systems. Investigate the principles of hydropower and ocean energy. Examine the applications of geothermal energy and heat pumps. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Environmental enthusiasts seeking in-depth renewable energy knowledge. Professionals aiming to transition into the renewable energy sector. Students pursuing a career in sustainable energy management. Engineers interested in expanding their expertise to include renewables. Policy analysts keen on understanding the economic dynamics of energy. Entrepreneurs exploring opportunities in the green energy market. Graduates in science or engineering wanting to specialise in renewables. Individuals committed to driving positive change through sustainable practices. Career path Renewable Energy Analyst Sustainable Energy Consultant Environmental Policy Advisor Wind Energy Project Manager Biomass Plant Operator Hydropower System Engineer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Agile Project Management has rapidly become the preferred method for delivering successful projects with flexibility, speed, and focus. This AgilePM course offers a structured, accessible route to understanding Agile principles while drawing clear comparisons with traditional project management models. From the foundations of Agile thinking to the nuances of Scrum, learners gain a solid grasp of how iterative development and team collaboration drive better project outcomes. The curriculum flows logically—from essential concepts and comparisons between Agile and traditional methods, right through to project initiation, planning, execution, and closure. Along the way, learners will explore simulation scenarios and gain confidence in Agile processes like sprint planning, adaptation, and value-driven delivery. Whether you’re moving from a traditional background or new to project management entirely, this course offers a clear and engaging pathway to mastering AgilePM methodologies in modern project environments. Key Features of Agile Project Management CPD Accredited Agile Project Management Course Instant PDF certificate Fully online, interactive Agile Project Management course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Agile Project Management course to excel! To become successful in your profession, you must have a specific set of Agile Project Management skills to succeed in today's competitive world. In this in-depth Agile Project Management training course, you will develop the most in-demand Agile Project Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Agile Project Management Curriculum Introduction Basic concepts Traditional Project Management Agile Project Management Which way to go: Traditional or Agile? The Skeleton and Heart of Scrum Let's Simulate a Project! [Initiation] Guaranteeing Project Success Since its Kickoff [Planning] Plan to Deliver Value [Execution] Managing the Execution [Inspection and Adaptation] Closing and Validation and Sprint [Closure] Closing a Project [EXTRA] Getting certified! [Bonus Course 1] Crash Course on Leadership [Bonus Course 2] Crash Course on Negotiation [Bonus Course 3] Crash Course on Productivity Accreditation This Agile Project Management course is CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Agile Project Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Agile Project Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Agile Project Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

In today's competitive landscape, standing out is not just an advantage - it's essential. With our comprehensive Personal Branding Diploma, you'll gain the knowledge and skills needed to craft a unique, compelling personal brand that resonates with your audience and propels your career or business forward. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will discover how to define and enhance their personal brand. They'll learn how to identify the strengths, values, and unique qualities that set them apart. They'll explore techniques to refine their brand image, focusing on appearance, personality traits, and online presence through social media. Through practical exercises, learners will gain skills in managing and developing their brand identity effectively. They'll also understand the importance of maintaining consistency and authenticity across personal and professional interactions. Furthermore, the course equips learners with strategies to navigate and mitigate brand crises, ensuring they can uphold their reputation even in challenging situations. Overall, participants will emerge with a comprehensive understanding of personal branding principles and practical tools to build and manage their personal brand successfully. Course Curriculum Module 01: Defining Yourself (I) Module 02: Defining Yourself (II) Module 03: Sharpening Your Brand Module 04: Appearance Matters Module 05: Branding Personality Traits Module 06: Social Media (I) Module 07: Social Media (II) Module 08: Controlling and Developing Your Image Module 09: Personal and Professional Influences Module 10: Brand Management During a Crisis Learning Outcomes: Define personal brand elements for effective self-representation strategies. Refine brand identity to resonate with target audiences authentically. Enhance appearance to align with personal brand messaging and values. Cultivate desirable personality traits to strengthen brand perception. Utilize social media platforms for strategic brand promotion and engagement. Manage personal and professional influences to maintain brand authenticity and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Graduates seeking to establish a strong professional presence online. Entrepreneurs aiming to enhance their personal brand visibility. Professionals in marketing or public relations seeking personal branding expertise. Individuals transitioning careers who want to redefine their personal brand. Anyone interested in building a compelling and authentic online persona. Career path Brand Consultant Social Media Manager Personal Stylist Public Relations Officer Marketing Strategist Image Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.