24920 Development courses in Coventry delivered On Demand

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Social Crime Prevention Awareness Course is designed to provide valuable insights into the mechanisms behind crime prevention, with a focus on building awareness of how societal issues influence crime rates. This course is ideal for anyone seeking to broaden their understanding of social issues, criminal behaviour, and the role of community and policy in crime prevention. By exploring key factors such as social structures, economic influences, and governmental policies, learners will gain a strong foundation in the principles of crime prevention. Throughout this course, you will learn about various strategies and initiatives aimed at reducing crime, including the importance of early intervention, the role of law enforcement, and community-based approaches. Whether you're an individual interested in understanding how crime affects communities or a professional looking to enhance your knowledge in crime prevention, this course provides essential tools to help identify and address the root causes of social crime. The material is engaging, thought-provoking, and designed to suit anyone eager to contribute to building safer communities. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Social Crime Module 02: Types of Social Crimes Module 03: Crime and Vulnerable Populations Module 04: Understanding Criminal Behaviour Module 05: Reporting Crimes and Victim Support Module 06: Crime Prevention and Awareness Campaigns Module 07: International Perspectives on Social Crime Module 08: Emerging Trends in Social Crime Module 09: Rehabilitation and Reintegration of Offenders Learning Outcomes Analyse diverse social crimes for a comprehensive understanding. Evaluate the impact of crime on vulnerable populations globally. Recognize and interpret patterns in criminal behaviour effectively. Demonstrate proficiency in reporting crimes and offering victim support. Devise and implement strategic crime prevention and awareness campaigns. Discuss international perspectives and emerging trends in social crime. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to deepen their understanding of social crime. Students pursuing studies in criminology or related disciplines. Law enforcement personnel seeking a broader perspective on crime prevention. Social workers aiming to enhance their skills in supporting crime victims. Community leaders interested in initiating effective crime awareness campaigns. Anyone passionate about contributing to the rehabilitation of offenders. Policy makers and analysts interested in evidence-based crime prevention. Global citizens seeking insights into international perspectives on social crime. Career path Crime Analyst Community Outreach Coordinator Rehabilitation Officer Victim Support Worker Policy Researcher International Crime Prevention Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Gain essential knowledge in height safety with our Working at Height Level 3 course. Perfect for construction, maintenance, and utility workers, learn regulations, risk assessment, and equipment use for safe working practices. Start today!

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Character Rigging and 2D Animation in Toon Boom will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Character Rigging and 2D Animation in Toon Boom will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Character Rigging and 2D Animation in Toon Boom and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Character Rigging and 2D Animation in Toon Boom is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Character Rigging and 2D Animation in Toon Boom. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Character Rigging and 2D Animation in Toon Boom will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Character Rigging and 2D Animation in Toon Boom Lesson 01: Introduction and class project 00:00:00 Lesson 02: Preparing the character 00:05:00 Lesson 03: Methods of rigging 00:10:00 Lesson 04: Rigging the character 00:09:00 Lesson 05: Eyerig 00:07:00 Lesson 06: Mesh warp and envelop deformer 00:10:00 Lesson 07: Creating mouth shapes 00:10:00 Lesson 08: Finish up the rig 00:16:00 Lesson 09: Animation Part-1 00:20:00 Lesson 10: Animation Part-2 00:06:00 Lesson 11: Ease in Ease out 00:09:00 Lesson 12: Adding ease to the animations 00:07:00 Lesson 13: Creating eye blink 00:04:00 Lesson 14: Finishing up the animation 00:06:00 Lesson 15: Thank you 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Master essential and advanced video editing techniques with our comprehensive Video Editing Tips & Tricks course. Learn to cut, sequence, and polish raw footage, apply creative effects, and enhance your editing skills. Ideal for beginners and experienced editors alike, this course prepares you for diverse career paths in video editing and multimedia production. Enroll today to start creating professional-quality videos!

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Sculpt a Character from the Post Apocalypse will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Sculpt a Character from the Post Apocalypse will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Sculpt a Character from the Post Apocalypse and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Sculpt a Character from the Post Apocalypse is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Sculpt a Character from the Post Apocalypse. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Sculpt a Character from the Post Apocalypse will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Sculpt a Character from the Post Apocalypse Lesson 01: Zbrush introduction 00:18:00 Lesson 02: Roughly Block in the Character 00:02:00 Lesson 03: Make the Body 00:02:00 Lesson 04: Refine the Face 00:03:00 Lesson 05: Create the Jacket 00:06:00 Lesson 06: Create the Pants 00:03:00 Module 07: Create the Hair 00:05:00 Lesson 08: Create the Shoulder Pads 00:03:00 Lesson 09: Create the Hands 00:04:00 Lesson 10: Refine Face Edges 00:04:00 Lesson 11: Quick Polish and Detail Buttons 00:03:00 Lesson 12: Face Paint 00:01:00 Lesson 13: Final Thoughts 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Develop your dream career as an athlete's agent with the Athlete Management training course. In this detailed training course you learn; how to guide and manage your clients career and commercial decisions, with further knowledge on growing your athlete management agency. The Athlete Management training course covers everything from; management, problem-solving and creative decision making to commercial analysis and strategic client management. Your Learning Goals: Learn about the sports agent industry Understand the duties and responsibilities of a sports agent Understand the social and economic welfare required for sports agents Learn about the different types of sports agents and their services Learn about the sports agency model Learn about the law duties of sports agents Discover the skills required to be an effective sports agent Understand the importance of networking. Who is this Course for? Athlete Management Training is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module : 01 Introduction to Sports Agent Industry 00:15:00 Sports Agent 00:30:00 Duties and Responsibilities of a Sports Agent 00:15:00 Functions of a Sports Agency 01:00:00 Characteristics of a Sports Agency 01:00:00 Different Types of Sports Agents and Services 01:00:00 The Social and Economic Weight of Sports Agents 02:00:00 Module : 02 Sports Agency Model 00:30:00 Statutory and Common Law Duties on Sports Agents 00:30:00 Sports Agents' Representative Bodies 00:30:00 Brand Building and Management 00:15:00 Networking and Sponsorship 00:08:00 Skills Required for Sports Agents 00:30:00 How to Become a Sports Agent 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Introducing our Project Management Mastery Course - your ultimate guide to becoming a world-class Project Manager. Whether you're a seasoned professional looking to refine your skills or a newcomer eager to break into the field, this course is designed to transform your approach to project management. According to Reed a Project Manager can earn from £45,000 to £55,000 in a year depending on qualification, experience, location and other factors. There is a high demand for skilled project managers in the UK. The project management field is expected to grow significantly, with an estimated need for 87.7 million professionals by 2027. Don't miss out on the opportunity to become a certified Project Manager. Enrol now and take the first step towards a more successful, fulfilling career. Transform your career, lead with confidence, and make an impact. The future of project management starts with you. Key Features: CPDQS Level 3 Diploma project management course Free Certificate from Reed CIQ Approved project management course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Project Management course is a smart investment in your professional future. Our Project Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Project Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Project Management course is the key to unlocking your potential and advancing your professional journey. Course Curriculum of CPDQS Level 3 Diploma in Project Management Module 01: The Fundamentals of Project Management Module 02: Project Landscapes Module 03: How to Get Started for a Successful Project Module 04: SMART Goals Module 05: Managing Stakeholders Effectively Module 06: Starting off with Project Planning Module 07: Project Planning Tools Module 08: Budget Management and Procurement Module 09: Risk Identification and Management Module 10: Running a Successful Project Module 11: Closing a Project Learning Outcomes: After completing this project management you will be able to: Understand the core principles of project management and their applications. Recognise different project environments and their specific challenges with your project management skills. Initiate projects effectively for successful outcomes. Set and apply SMART goals for project management success. Engage and manage stakeholders efficiently. Plan projects using effective methodologies and tools. Accreditation All of our courses are fully accredited, including this Project Management Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Project Management. Certification Once you've successfully completed your Project Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Project Management Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Diploma in Project Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Project Management. Moreover, this course is ideal for: Aspiring project managers seeking foundational knowledge. Team leaders wanting to enhance project management skills. Business professionals managing projects. Individuals interested in career change to project management. Recent graduates aiming to enter project management field. Requirements There are no requirements needed to enrol into this Level 3 Diploma in Project Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Level 3 Diploma in Project Management course. Career path After finishing this Level 3 Diploma in Project Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Project Management are: Project Manager Project Coordinator Project Administrator Assistant Project Manager Junior Project Manager Project Support Officer Certificates CPD Accredited Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you committed to providing the highest standard of care for your patients? Do you want to ensure that every interaction you have respects their autonomy and rights? Our comprehensive Consent Training in Healthcare Online Course is designed just for you. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will explore the concept of consent in healthcare, understanding what it means and why it's important. They will delve into the types of information needed for informed consent and how to effectively communicate this to patients. Learners will also learn about decision making in situations where patients may lack capacity, including best interest decisions and assessing capacity. They will gain insight into providing care or treatment to individuals who are unable to provide consent. Additionally, learners will understand the legal framework surrounding consent in the UK, including the Mental Capacity Act 2005 and other relevant legislation. They will also learn how to handle complaints related to consent, ensuring they can navigate challenging situations effectively and ethically. Course Curriculum Module 01: An Introduction To Consent Module 02: Information Regarding Consent Module 03: Consent Training In Healthcare Course Module 04: Best Interest Decision Making Module 05: Assessing Capacity Module 06: Providing Care Or Treatment To People Who Lack Capacity Module 07: Public Bodies And Services Created By MCA Act 2005 Module 08: UK Acts In Relation To Consent Module 09: Handling Complaints Regarding Consent. Learning Outcomes: Analyze ethical considerations in healthcare consent decisions. Demonstrate understanding of best interest decision-making processes. Evaluate capacity and make informed decisions regarding consent. Identify legal frameworks and their implications for healthcare consent. Apply knowledge of UK Acts to consent-related situations. Resolve complaints related to consent in healthcare settings effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking comprehensive understanding of consent protocols. Legal professionals involved in healthcare legislation and policy implementation. Social workers engaging in healthcare decision-making processes. Students pursuing healthcare, law, or social work degrees. Individuals interested in ethical and legal aspects of healthcare provision. Career path Healthcare Lawyer Clinical Ethics Consultant Mental Health Advocate Patient Advocate Healthcare Policy Analyst Medical Ethics Researcher Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.