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5111 Development courses
Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs
Learning at Work Week: Giving and Receiving Feedback
By Biogen Booking System
Join us for Giving and Receiving Feedback, an interactive session designed to help you build confidence in delivering timely, clear, and constructive feedback. During this session, you will: Learn techniques to deliver impactful and supportive feedback Understand how feedback supports individual and team growth Explore how to create an ongoing feedback culture This in-person session, led by Gail Zaleski, will give you the tools to communicate feedback in a way that drives performance and builds trust. Session Details: Date: Wednesday, 14th May 2025 Time: 11:00 a.m. – 12:15 p.m. Location: In-person Facilitator: Gail Zaleski All employees are welcome and encouraged to attend this practical and valuable development session.
Overview OBJECTIVES Develop practical skills enabling effective communication at the time of an incident Familiarize students with both techniques & technologies involved in crisis communication Provide a health check for your personal & organizational readiness Provide the confidence to know that your response strategies are appropriate and effective Build relevant knowledge through exploring relevant case studies and practical exercises Develop flexible creative and well-motivated teams Upcoming Events Online (USD 1950) Online Streaming Live (Flexible Dates) At Venue (USD 4500) Dubai 20 Feb - 24 Feb Istanbul 27 Feb - 3 March London 20 March - 24 March For more dates and Venue, Please email sales@gbacorporate.co.uk
