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Become a financial crime prevention superhero with LGCA’s help! Pick up everything you need to know to join a company’s AML function and start fighting crime with your newfound knowledge and skills. The Certificate in AML provides participants with a thorough understanding of what constitutes Money Laundering (ML) and how financial institutions should respond to increasingly complex attempts by criminal individuals and entities to process proceedings from illegal activities in a manner that enables them to enjoy such illegal proceedings. Study method Online, self-paced Duration 25 hours Access to content 360 days Certification Certificate in Anti Money Laundering (AML) Additional info Exam(s) / assessment(s) is included in price Description About the Certificate Participants will investigate what is ML, what constitutes a risk-based approach in dealing with ML and the relevant policies and procedures that may be adopted by a financial institution as part of a coherent AML Strategy. In addition, participants will be provided with an overall assessment of international economic sanctions and how these are valuable tools in combating ML. The Certificate also offers participants, a practical perspective of how AML attempts have been formally incorporated and have led to the creation of legal frameworks that aim to prevent ML practices. The knowledge obtained by undertaking this Certificate is an invaluable asset for professionals that seek to enhance their career prospects in AML which is becoming an increasingly significant issue for financial institutions. Topics covered • Money laundering methods, techniques, red flags, key risk areas and compliance best practices & checklists • KYC and CDD: Beneficial ownership, money laundering risks in gatekeeper roles, politically exposed persons, and much more • Economic Sanctions and relevant frameworks • Vulnerabilities of Financial Institutions • Legal Framework for AML – A practical perspective • Case Studies and analysis Expected Learning Outcomes • Identify ML-related risks and dangers that need to be dealt with through a rigid AML strategy • Understand ML risk assessment and management and learn how to design a comprehensive AML risk-based approach • Review the relevant processes and procedures that need to be adopted as part of an AML strategy • Gain a practical perspective through a review of the relevant legal framework that covers AML • Understand the importance of sanctions and how these can be utilised as a tool to combat ML Format • Register at any time • Study in your own time and at your own pace (you have up to 3 months to complete the Certificate) • Assessed by an online multiple-choice exam What is included • 25 hours of self-paced online interactive learning including analysis of 5 practical case studies • 1-year free AGRC membership • Online Exam and AGRC Certificate Completion Requirements • Success in all the unit tests. Each unit is allocated two, three or four Multiple Choice questions (MCQs). In total 33 MCQs with a pass mark of 70% and an unlimited number of attempts. Each unit test is 10 minutes. • Success in the final test of 40 MCQs for the completion and award of the Certificate in Anti Money Laundering, issued by the Association of Governance, Risk and Compliance (AGRC). The pass mark is 70% and two attempts are permitted. The final test is 60 minutes. Who is this course for? Individuals who aspire to a career in AML, staff with specific anti-money laundering duties and staff working in financial services who want a comprehensive training in AML. No previous knowledge or experience is required although it is assumed that participants have good knowledge of English and a sound education background. Requirements No previous knowledge or experience is required though it is assumed that participants have good knowledge of English and sound educational background. Career path AML Officer, MLRO, Head of Back Office, Compliance Officer, Risk Manager, Manager, Director
Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
Learn visual merchandising best practices with our comprehensive online course. Master retail display design, window dressing, store layouts, promotional techniques, and more. Develop creative skills to increase sales and customer engagement. Gain industry-recognized expertise to start or advance your retail merchandising career.
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