3216 Design courses in Rawmarsh delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x. PBX System Administrators transitioning to CUCM administration IP networking professionals taking on responsibility for CUCM administration Workers being cross-trained for CUCM administration coverage The secondary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment Configure CUCM to support IP Phones in multiple locations Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Understand User Web Page functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Understand the capabilities of and demonstrate the Bulk Administration Tool Understand the SMART Licensing model for Cisco Unified Communications Understand and demonstrate the use of the Unified Reporting tool Understand and demonstrate the use of the Dialed Number Analyzer Communications Manager Administration for Version 12.5 (CMA v12.5) is an instructor-led course presented to system administrators and customers involved with the day-to-day operation of the Cisco Unified Communications Manager product. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions CUCM System Basics Introduction to IP Telephony Traditional Voice vs. IP Telephony Clustering Overview Intra-Cluster Communications CUCM Redundancy Options Deployment Models Campus (Single Site) Deployment Centralized Call Processing Deployment Distributed Call Processing Deployment Clustering over the IP WAN Call Processing Deployment Hybrid Call Processing Deployment Basics of CUCM Configuration Administrative Interfaces Administration and Serviceability Unified Reporting and the Enterprise License Manager Disaster Recovery System and Unified OS Administration Navigation Bar Command Line Interface Server Redundancy: CM Groups CM Group Configuration Date/Time Group Regions and Codecs Locations Device Pool Configuration Service Parameters Configuration Enterprise Parameters Configuration Supporting Phones and Users Configuring CUCM to Support Phones Cisco Unified IP Phone Model Ranges Specialized Cisco IP 89xx and 99xx phones Cisco Jabber Client Phone Button Templates Softkey Template Cisco IP Phone Registration Device Defaults Phone Configuration Manual Phone Configuration Auto-Registration Self-Provisioning Using the Bulk Administration Tool (BAT) Deploying new phones and users Overview of the Auto-Register Phone Tool Configuring CUCM to Support Users Understanding CUCM Users Manual User Creation User Import with BAT Importing Users with LDAP Sync LDAP Authentication Understanding User Administration Configuring User Administration Working with Access Control Groups Assigning End Users to Access Control Groups User Web Pages Understanding the Dial Plan Dial Plan Overview Introduction to the Dial Plan Understanding Dial Plan Components Route Lists, Route Groups and Devices Call Routing Understanding Digit Analysis Basics of Dial Plan Configuration Basics of the Dial Plan Dial Plan Configuration Translation Patterns Route Plan Report Advanced Dial Plan Configuration Understanding Digit Manipulation External Phone Number Masks Transformation Masks Discard Digits Instructions: PreDot Class of Control Overview of Class of Control Partitions and Calling Search Space Traditional vs. Line/Device Approach Configuring Partitions and CSSs Time of Day Routing PLAR Application Forced Authorization Codes CUCM Features Media Resources Overview of Media Resources Conference Bridge Music on Hold Transcoder Annunciator Overview of Media Resource Management Configuring Media Resources User Features Configuring Call Coverage in Cisco Unified Communications Manager Call Coverage in Cisco Unified Communications Manager Hunt Group Overview Hunt Group Configuration Final Forwarding Shared Lines Call Pickup Directed and Group Call Pickup Call Park Lab Outline Configuring the System to Support Cisco IP Phones Creating and Associating Users Configuring Basic Dial Plan Elements Configuring Complex Dial Plan Elements Implementing Class of Control Configuring Media Resources Configuring Hunt Groups and Call Coverage Configuring Call Pickup and Call Park

Duration 2 Days 12 CPD hours This course is intended for Server administrators Network engineers Systems engineers Consulting systems engineers Technical solutions architects Network administrators Storage administrators Network managers Sales engineers Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco UCS server hardware Describe Cisco UCS connectivity Describe the Cisco HyperFlex Data Platform, its data writing and reading processes, and data optimization Describe and configure Cisco UCS service profiles Describe and configure Cisco UCS service profile templates Describe and implement iSCSI on Cisco UCS Describe and implement Cisco UCS firmware updates Describe and implement Cisco UCS backups This introductory course shows you how to deploy, secure, operate and maintain the Cisco Unified Computing system (Cisco UCS) B-Series blade server, Cisco UCS C-Series and S-Series rack servers, and Cisco HyperFlex product family, for use in data centers. Describing Cisco UCS Server Hardware Cisco UCS B-Series Blade Servers Cisco UCS C-Series Rack Servers Cisco UCS S-Series Rack Servers Cisco Virtual Interface Cards Hyperconvergence Overview Cisco HyperFlex HX-Series Servers Describing Cisco UCS Connectivity Cisco UCS Fabric Interconnect Cisco UCS B-Series Connectivity Cisco UCS C-Series Connectivity Cisco UCS S-Series Connectivity Cisco HyperFlex Connectivity Architecture Cisco HyperFlex Edge Connectivity Ethernet End-Host Mode Compared to Switching Mode Cisco UCS Fabric Interconnect Uplink Pinning Cisco UCS C-Series Integration Describing the Cisco HyperFlex HX Data Platform Cisco HyperFlex HX Data Platform Software Writing Data to Cisco HyperFlex HX Data Platform Reading Data from Cisco HyperFlex HX Data Platform Data Optimization in Cisco HyperFlex HX Data Platform Configuring Cisco UCS Service Profiles Portability Issue with Nonabstracted Identities Cisco UCS Service Profile Identity Pools Server Pools IP Pools Configuring Cisco UCS Service Profile Templates Service Profile Templates Implementing iSCSI on Cisco UCS iSCSI Addressing Evolution of SCSI from DAS to SAN iSCSI Multipathing Implementing Cisco UCS Firmware Updates Update Cisco UCS C-Series Server Firmware Download Tasks for the Infrastructure Image Download Tasks for Cisco UCS B-Series Firmware Packages Best Practices for Updating Firmware in Cisco UCS Manager Firmware Upgrades Using Auto Install Capability Catalog Updates Host Firmware Packages Driver Updates for Operating Systems and Hypervisors Implementing Cisco UCS Backups Compare Backup Options in Cisco UCS Manager Compare Two Import Types Policy Backup

Duration 1.75 Days 10.5 CPD hours This course is intended for The course is aimed at experienced project managers, business management and specialists in both private and public companies. A good understanding of the basic mechanisms in organisations and markets is required. Overview Knowledge of the 4 dimensions needed for efficient business transformation and digital transformation: Platform, Planning, People and Processes Be able to look at your own organisation in an outside-in perspective Insight into the journey from a precise project scope to the project's components of work packages and to the following organisational implementation Ability to define precise digital service processes Understanding of business and organisational dynamics Tools to break down a defined business algorithm to specific specifications for an IT project Transformation Framework integrates well known management theory with common project management methods. Provides access to a unique and coherent toolbox and IT workbench, which includes the ability to transform digital strategies. The Structure Of 4Dimensions Framework The Digital Ecosystem Organisational setup Structure of the Business Platform Understanding of the course goal The 4D Framework Platform Dimension Plan Dimension People Dimension Working with the framework Views Approaches Wrap up of the day How To Work With 4Dimensions Framework Wrap up of day 1 Toolbox Change sheets Agile Transformation Plan Case work How to use the transformation tool 4dimensions.info How to succeed with the transformation Transformation roles How to get started

Classes from A1 to C2 level of the CEFR (Common European Framework of Reference for Languages). A1 - A2 Beginners Let’s start learning French! With this course you will learn the basic elements and key phrases of the French language from the very beginning. You might know a few words and expressions already, but what about making your visit more authentic by interacting with people once you are there? The exercises and activities in this course will build your confidence with useful expressions, pronunciation, grammar practice, verb drills (present tense of most common verbs) and speaking/listening activities, games and quizzes will be included along the way. The syllabus: French language sounds are unique, so you need to know how to pronounce each sound correctly. This course will aim not only at building your confidence when speaking French but also to sound French! Greetings, formal and informal address; how to introduce yourself/ introduce others, ask for something in cafés and restaurants, giving/exchange details, understanding numbers and prices, talking about jobs and family, where you live; asking and understanding directions and other basic vocabulary when going around shopping; you will also learn some cultural traits and fun facts about French people. B1 - B2 Intermediate Now that you know some French, why not improve your language skills further?The intermediate course is structured around grammar activities (such as prepositions, combined articles and pronouns), verb drills (past tenses, progressive forms, future tense), comprehension activities, short stories, common idiomatic expressions, games and quizzes. The syllabus: describing people, booking hotels, booking accommodation online and via emails, more about numbers, describing places, expressing admiration, enquiring about services such as public transport; talking about homes, finding a house; expressing likes and dislikes, shopping (markets), buying shoes and clothes, expressing preferences, writing invitations, giving your opinion, making suggestions, buying tickets, understanding directions, describing situations in the past; making plans for the future. C1 - C2 Advanced The advanced course is designed for students who already know French but want to take their knowledge further in order to hone their skills in all aspects of the language learning. With the advanced course, the student will have the opportunity to learn the grammar and vocabulary acquired with the intermediate course, but more in depth with more listening and practical activities and role play. The focus of this course is to prepare the student to live in a French speaking country. The teaching approach will also include a variety of newspapers articles (short at the beginning and longer articles as the student progresses further). The articles are used as conversation topics in order to hone vocabulary and grammar skills. Short videos from trusted resources will also be used for speaking practice during the class to boost fluency and to learn new common expressions. This course may include writing tasks about specific topics which the student will discuss during the class with the teacher. The syllabus: Includes talking about saying what you have done recently using a variety of verbs and expressions, referring to events in the past using the imperfect tense and the past tense, understanding the weather forecast, making suggestions, understanding and giving instructions, comparing things, giving reasons, solving problems, discussing preferences, asking for and giving advice, talking about holidays, making plans for the future. French school support tuition. We provide help to students who need support with homework in order to pass their exams. Ad hoc extra activities and grammar notes can be provided to revise and consolidate the notions acquired at school. Help with short essay writing and proof reading also available. Online French classes: The online classes are delivered via Skype and classes can be for individuals and for small groups. We can prepare you for DELF B1 (Diplôme d’études en langue Française).

Duration 2 Days 12 CPD hours This course is intended for Security administrators who are responsible for using SaltStack SecOps to manage the security operations in their enterprise Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of SaltStack Config and SaltStack SecOps Integrate SaltStack Config with directory services. Configure roles and permissions for users and groups to manage and use SaltStack SecOps Use targeting to ensure that the jobs run on the correct minion systems Use remote execution modules to install the packages, transfer files, manage services, and manage users on minion systems Manage configuration control on the minion systems with states, pillars, requisites, and declarations Use Jinja and YAML code to manage the minion systems with the state files Enforce the desired state across minion systems automatically Use SaltStack SecOps to update the compliance and vulnerability content libraries Use SaltStack SecOps to enforce compliance and remediation on the infrastructure with industry standards Use SaltStack SecOps to provide automated vulnerability scanning and remediation on your infrastructure This two-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in using VMware vRealize© Automation SaltStack© SecOps. SaltStack SecOps allows you to scan your system for compliance against security benchmarks, detect system vulnerabilities, and remediate your results. This course enables you to create the SaltStack SecOps custom compliance libraries and use SaltStack SecOps. In addition, this course provides you with the fundamentals of how to use VMware vRealize© Automation SaltStack© Config to install software and manage system configurations. Course Introduction Introductions and course logistics Course objectives SaltStack Config Architecture Identify the SaltStack Config deployment types Identify the components of SaltStack Config Describe the role of each SaltStack Config component SaltStack Config Security Describe local user authentication Describe LDAP and Active Directory authentication Describe the roles and permissions in vRealize Automation for SaltStack Config Describe the roles and permissions in SaltStack Config Describe the SecOps permissions in SaltStack Config Describe the advanced permissions available in SaltStack Config Targeting Minions Describe targeting and its importance Target minions by minion ID Target minions by glob Target minions by regular expressions Target minions by lists Target minions by compound matching Target minions by complex logical matching Remote Execution and Job Management Describe remote execution and its importance Describe functions and arguments Create and manage jobs Use the Activities dashboard Configuration Control Through States, Pillars, Requisites, and Declarations Define the SaltStack states Describe file management in SaltStack Config Create the SaltStack state files Identify the components of a SaltStack state Describe pillar data and the uses of pillar data Configure pillar data on the SaltStack Config master server Use pillar data in variables in the state files Describe the difference between IDs and names in the state files Use the correct execution order Use requisites in the state files Using Jinja and YAML Describe the SaltStack Config renderer system Use YAML in the state files Use Jinja in the state files Use Jinja conditionals, lists, and loops Using SaltStack SecOps Comply Describe the SaltStack SecOps Comply architecture Describe CIS and DISA STIG benchmarks Describe the SaltStack SecOps Comply security library Describe the remediation differences between SaltStack SecOps and VMware Carbon Black© Create and manage the policies Create and manage the custom checks Run assessments on the minion systems Use SaltStack SecOps to remediate the noncompliant systems Manage the SaltStack SecOps Comply configuration options Manage the benchmark content ingestion Using SaltStack SecOps Protect Describe Common Vulnerabilities and Exposures (CVEs) Use the Protect dashboard Create and manage the policies Update the vulnerability library Run the vulnerability scans Remediate the vulnerabilities Manage the vulnerability exemptions

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with 1+ years of experience in implementing IT security technologies (Network, Applications, and Systems) and are also SNSAcertified. Overview The students will learn how to monitor, investigate, analyze, and configure SonicWall Next-Gen firewalls running SonicOS to enable advanced functionality related to Secure and Remote Connectivity, Network Optimization, and Threat Prevention. Upon successful completion of the SNSP program, the students will be able to demonstrate SonicWall product expertise and the application skill sets required to mount a proactive, effective defense against current and evolving network and cyber security threats. A key issue affecting an organization?s business productivity and employee efficiency today is its ability to respond to dynamic changes in the cyber threat landscape. Coming up on the heels of the highly successful SNSA program launched earlier this year, SonicWall now presents the SonicWall Network Security Professional (SNSP) course, an expert-level training and certification program that builds on the enterprise security skills learned in the SNSA course. Previously known as the Network Security Advance Administration (NSAA) course, the revamped SNSP curriculum expands on the topics covered in SNSA and features advanced SonicWall firewall configuration and administration tasks aimed at helping enterprises adapt to dynamic security environments. Relevant changes to the curriculum include an enhanced and deeper scope of SonicOS 6.5.x features and functionality, as well as changes in the learning and delivery methodologies to better balance the professional needs of the students and the business requirements for network and cyber security. Course Outline Course Introduction and Overview Configuring VPN Auto Provisioning Configuring Advanced Routing Configuring Advanced Interface Settings Using SonicOS CLI Configuring Capture Client Capturing and Replaying Packets Configuring DPI-SSL/TLS Server Configuring DPI-SSH Configuring App Rules Configuring App Control Configuring Advanced High Availability Excluding Trusted Content Resolving and Reporting False Positives Configuring Content Filtering Implementing Best Practices

Duration 3 Days 18 CPD hours This course is intended for This class is ideal for business users - the people who need to learn what's possible with Salesforce functionality across the suite of products, but aren't necessarily responsible for managing the application. If you're a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis 'super user,' this class is just what you need to better understand the business value of the Salesforce Platform. Overview Describe the primary business value of each major Salesforce Cloud. Manage users and data. Manage basic org configuration. Create email templates. Create reports and dashboards. Apply and champion Chatter. Understand the Salesforce implementation and maintenance lifecycle. Extend Salesforce functionality beyond basic configuration. Explore what?s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you?ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment. Introduction Understand How Salesforce Works Explore Salesforce Applications Review Salesforce Organization Data Access and Security Control Org Access Manage Who Views and Modifies Objects Unlock Access to Records Share Access to Records Lock Down Individual Fields User Management and Troubleshooting Create New Users Troubleshoot Login, Record Access, and Field Visibility Issues Salesforce Customizations Think About Your Implementation Explore Custom Fields, Picklists, Page Layouts, and Record Types Create Email Templates Business Processes Automation Review Validation Rules Review Assignment and Escalation Rules Review Web-to-Lead and Entitlements Review Lightning Process Builder and Workflow Review Approval Processes and Visual Workflow Reports Explore the Reports Tab, Folders, and Formats Explore the Report Builder Summarize Your Data Dashboards and Data Insights Get More Insight from Your Data Visualize Your Data with Dashboards Create Your Analytics Strategy Everyday Salesforce Collaborate with Chatter, Groups, and Communities Share Feedback with Chatter Answers and Ideas Go Mobile with Salesforce1 Make Salesforce Part of Your Day Data Management Create a Data Migration Strategy Ensure Data Quality Extending Salesforce Drive a Salesforce Implementation Customize Salesforce Using Custom Objects, Apps, and the Salesforce AppExchange Build It Yourself Wrap-up and Certification Review the Certification Process and Resources

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Duration 4 Days 24 CPD hours This course is intended for DevOps engineers Integration engineers Network and software architects Network engineers Software engineers System administrators Overview After completing this course, you should be able to: Describe network and IT convergence Describe Cisco NSO architecture Describe Linux Configure Cisco NSO Set up access control to Cisco NSO system Describe Cisco NSO Integration Options Explain version control systems and basic git concepts Describe the purpose of continuous integration and continuous delivery Implement Cisco NSO high availability Describe scalable system management Describe software development methodologies Describe service maintenance Perform NED upgrades Use Cisco NSO for managing services and their associated device configurations Describe Cisco NSO change management Explain service problem management Use Cisco NSO for service monitoring and compliance reporting Describe Cisco NSO inventory management Describe Cisco NSO use cases The Cisco Network Services Orchestrator (NSO) Administration and DevOps (NSO303) v4.0 course continues the learning journey of the NSO Essentials for Programmers and Network Architects (NSO201) v4.0 and NSO Advanced for Python Programmers (NSO300) v4.0 courses by introducing you to the system administration and DevOps focusing on NSO; the robust bridge linking network automation and orchestration tools, examining the development, operation, and administration task functions. You will learn how to set up, configure, deploy, and maintain a Cisco Network Services Orchestrator solution, and learn best practices for using DevOps. The examples shown in this course demonstrate real-world scenarios to prepare you for deployment and management of new or existing NSO instances. The course guides you through the setup of a production ready NSO instances using system installation with access control settings, the deployment of NSO in Docker containers, and introduces modern DevOps concepts and tools such as Git and Continuous Delivery/Continuous Deployment (CI/CD). You will learn how to migrate CDM devices, how to build NETCONF NEDs from the NSO CLI, how to handle NSO Alarms, and many more features that benefit you in your journey with Cisco NSO. Course Outline Introducing Network and IT Convergence Introducing Cisco NSO Architecture Introducing Linux Explaining Cisco NSO Setup Exploring Access Control Describing Integration Options Explaining Version Control System Describing Continuous Integration and Continuous Delivery Introducing Scalability and High Availability Describing Scalable System Management Describing Software Development Methodologies Introducing Service Maintenance Performing Network Element Driver (NED) Upgrades Introducing Configuration Management Describing Change Management Explaining Service Problem Management Explaining Service Monitoring and Compliance Reporting Introducing Inventory Management Describing Cisco NSO Use Cases