2985 Design courses in Addlestone delivered Live Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

About this Training Course Comprising 5 full-day sessions, this intermediate to advanced level course is specifically designed for senior exploration geoscientists currently active in hydrocarbon play and prospect mapping, to optimise conceptual geological input into their technical evaluation. The course focuses on seismic stratigraphic analysis in different basin settings - i.e., passive, convergent, extension and oblique - in order to construct a coherent geological story line, underpinning hydrocarbon play and prospect evaluation. The course is largely based on seismic stratigraphic case histories and exercises, with the support of seismic, well log and outcrop examples. Training Objectives Through short, focused presentations and a series of industry case history-based examples and exercises, participants will learn to optimise conceptual geoscience input into technical subsurface analysis. This will help to produce coherent geological subsurface interpretations for use in Play-based, Prospect and Appraisal evaluations. Target Audience This course is intended for senior geoscientists with more than five years of work experience, with a background in play and/or prospect evaluation and experience in seismic interpretation. Course Level Intermediate Advanced Training Methods Participants will be exposed to short lectures throughout the 5 days, followed by hands-on individual and team exercises in a variety of geological settings. 'Let the data tell their story' is a key recurring theme in this course. Trainer Your expert course leader has 38 years of experience as Exploration Geologist for Shell globally, with field experience in a/o Egypt, NW Borneo, MENA, China, Madagascar, North Sea, Oman and The Netherlands (Shell EP Research and Training Centre in Rijswijk). He has strong evaluation and project lead skills in Play-based Exploration, Prospect Maturation, Opportunity Screening and NFE / Appraisal disciplines. He developed key geoscience skills in Seismic and Sequence Stratigraphy as well as Reservoir Characterization, including sedimentology and diagenesis. He has extensive supervisory, teaching, and coaching experience as well as a strong interest in Geoscience (Depositional Systems, Regional and Reservoir Geology) and Petroleum Geology Learning. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Microsoft Exchange training course description A hands on course focusing on the day to day running of Microsoft Exchange. The course is designed for those with a sound understanding of how Exchange forwards emails and concentrates on important issues such as monitoring, backups and restores. This course can be delivered on any version of Microsoft exchange and tailored as required. What will you learn Install MS Exchange Create, configure and manage user mailboxes. Configure and administer MS Exchange. Backup and restore MS Exchange. Microsoft Exchange training course details Who will benefit: Anyone working with MS Exchange. Prerequisites: Total SMTP and email for engineers Duration 3 days Microsoft Exchange training course contents Review of mail basics Basic routing & Client/Server, Mail flow & protocols, Mail server technology. Exchange features MAPI, Database, The Exchange organisation, Active Directory consideration. Installing Understanding server roles, Planning for Exchange, Preparing Active Directory, Preparing the host server, Installing Exchange. Introduction to Exchange management tools Exchange Management shell, Exchange Management console. Administration Configuring SMTP domains, Send connectors, Receive connectors, Setting up & managing user mailboxes, Setting up resource mailboxes, Mail enabled groups, Address lists. Troubleshooting Security & troubleshooting wizards, Windows platform tools, External/Internet tools.

CPRI training course description This course is designed to give the delegate a technical overview of the CPRI protocols and link setup. We will explain the industry cooperation to define the key internal interface between the radio equipment control (REC) and the radio equipment (RE). Also explained will be the SAP that the CPRI link supports for IQ Interface, frame synchronisation, link control and management and the master and slave ports. We will investigate the CPRI block diagram and together with the data formats and sample mapping solutions. The CPRI frame hierarchy and hyperframe construction will be detailed during this three day overview course. What will you learn Explain the CPRI Block diagram. Understand hyperframing capabilities. Explain the CPRI frame format. Understand how the synchronisation is compliant with 3GPP & WiMAX requirements. Understand the two electrical characteristics of CPRI standard. Understand the CPRI standards structure. Understand the CPRI system & Interface definitions. List the four standard bit rates of the CPRI specification. Understand the CPRI Protocol stacks. CPRI training course details Who will benefit: Anyone looking for a technical overview of the CPRI protocols and link set up. Prerequisites: None. Duration 3 days CPRI training course contents System Description Subsystems. Nodes. Protocol layers. Protocol data planes. User data planes. Antenna carriers. Service Access Points (SAP). Link. Passive Link. Hop. Multi-hop Connection. Logical Connection. Master Port & Slave Port. System Architecture Basic System Architecture & Common Public Radio Interface Definition. System Architecture with a link between Res. Reference configurations: Chain topology, Tree topology, Ring topology. RECs & REs in both chain & tree topology Functional description Radio Functionality. Functional Decomposition between REC and RE: For UTRA FDD, For WiMAX & E-UTRA, For GSM. CPRI Control Functionality. Interface Baseline Interface Specification. Protocol Overview. IQ Data. Synchronisation. L1 Inband Protocol. C & M Data. Protocol Extensions. Vendor Specific Information. Physical Layer Specifications Line Bit Rate. Physical Layer Modes. Electrical Interface. Optical Interface. Line Coding. Bit Error Correction/Detection. Frame Structure. Mapping Methods. Container Blocks. Hyperframes. GSM, UMTS & WiMAX Timing. Link Delay Accuracy & Cable Delay Calibration. Link Maintenance Data Link Layer (Layer 2) Specification Layer 2 Framing for Fast & Slow C & M Channels. Medium Access Control/Data Mapping. Flow Control. Start-up Sequence General. Layer 1 Start-up Timer. State Description. Transition Description. Interoperability Reserved Bandwidth. Version Numbers. Supplementary Specification Details Delay Calibration Example. Reference Test Points. List of Abbreviations & Gloss

Level 7 Diploma In Accounting & Finance - Pathway To MSc Accounting & Finance Degree Level 7 Diploma in Accounting & Finance (QCF) – 6 - 8 Months Credits: 120 Credits This qualification is designed for learners who wish to pursue a career in the financial services industry, professional accountancy, banking, and finance or management. The qualification equips learners with the essential skills and knowledge needed to pursue high-level careers in all types of organizations in the public and private sector and within industry and commerce, both in the UK and abroad. The Level 7 Diploma in Accounting and Finance qualification also provides learners with the opportunity to work toward a relevant master’s programme with advanced standing. This programme is a Pathway programme to MSc Accounting & Finance Degree  Course Details Assessment: Assignments Objectives: contemporary and specialized approaches to accountancy and finance key practical, theoretical and empirical issues, and academic research the complexity of the ever-changing legal framework in which the financial sector operates the latest developments in accountancy and reporting required by local, national and European governments. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Human Resource Management leading to the MA Human Resource Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all students. Visa Requirements There is no Visa requirement for this programme.

Level 7 Diploma In Project Management Pathway To MSc In Project Management Degree Level 7 Diploma in Project Management (QCF) – 6 - 8 Months Credits: 120 Credits This Level 7 Diploma Project Management qualification is designed to meet the needs of senior managers responsible for projects and provide a comprehensive understanding of the fundamental topics needed to manage business projects within a complex and ever-changing environment. This qualification will develop a deeper understanding of both theoretical and practical aspects of project, programme and portfolio management and facilitate the essential skills and competencies necessary to plan, monitor, control and deliver successful projects, programmes and portfolios. This programme is a Pathway programme to MSc in Project Management Degree. Course Details Project management impacts directly on the growth and advancement of most modern organisations and is a much-sought-after qualification. The MSBM Postgraduate Diploma in Project Management is a specialized programme that enables students to develop an advanced understanding of concepts, approaches and tools relevant to the field of project management in the 21st Century. The programme enhances the capacity of managers to improve production and service delivery thereby contributing to organisational effectiveness. The programme also provides for the attainment of quantitative skills in Project Finance and Project Management. Programme Structure This program consists of 6 compulsory units which are equal to a total of 120 credits. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Project Management leading to the MSc Project Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all students. Visa Requirements There is no Visa requirement for this programme.

Level 7 Diploma In Strategic Management & Leadership - Pathway To MBA Degree Level 7 Diploma in Strategic Management & Leadership (QCF) – 6 - 8 Months Credits: 120 Credits This Level 7 Diploma in Strategic Management and Leadership (QCF) leading to an MBA is designed to fit around work and personal commitments. World-class teaching is delivered via pre-recorded online lectures to enrich the learning experience. MSBM has perfected the art of delivering practical management education. Our practice-based approach focuses on addressing real-world business problems. We don’t just give you the theory; we ensure you learn how to apply it in your working life immediately, with case studies, webinars, business simulations, and 100% project-based. This programme is a Pathway to Master of Business Administration Degree. Course Details Assessment: Assignments The objective of the Level 7 Diploma in Strategic Management and Leadership qualification is to develop strategic management and leadership skills for managers who have the authority and personal attributes to translate organizational strategy into effective operational performance. This qualification reflects current practice in Strategic Management and Leadership and allows learners to develop and expand their high-level understanding of strategic management and leadership in the workplace. This qualification is suitable for mature learners with a background business industry. The qualification has a clear work-related emphasis on practical skills development alongside theoretical fundamentals. Successful completion of the Level 7 Diploma in Strategic Management and Leadership qualification will equip learners with the key skills and capabilities to become an effective strategic manager. The qualification also allows learners to progress into or within employment and/or continue their study towards an MBA with advanced standing. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Strategic Management & Leadership leading to the Master of Business Administration qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for online students. Classroom workshops are available if there is a local branch in your country. Speak our course advisors on this subject. Visa Requirements There is no Visa requirement for this programme.

Level 7 Diploma In Logistics And Supply Chain Management Pathway To MSc In Logistics And Supply Chain Management Level 7 Diploma in Logistics and Supply Chain Management (QCF) – 6 - 8 Months Credits: 120 Credits The objective of the Level 7 Diploma in Logistics and Supply Chain Management qualification is to broaden learners’ understanding of logistics and supply chain management and is designed for those who wish to prepare for a first professional role and future career in the field. It is also suitable for logistics and supply chain professionals in the early stages of their career looking to enhance their knowledge and skills and move to the next level professionally.This programme is a Pathway programme to MSc in Logistics and Supply Chain Management. Course Details Successful completion of this qualification will equip learners with the specialist knowledge and skills needed to further their career as a logistics and supply chain professional as well as the opportunity to embark on further study towards a relevant Master’s programme with advanced standing.The Level 7 Diploma in Logistics and Supply Chain Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification.Modules (120 Credits): Logistics Management Supply Chain Planning, Modelling and Analytics Procurement and Supply Management Supply Chain and Operations Strategy Sustainable Operations Management Business Research Methods Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Logistics and Supply Chain Management leading to the MSc Logistics and Supply Chain Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all students. Visa Requirements There is no Visa requirement for this programme.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who want to develop penetration testing skills to enable them to identify information-system vulnerabilities and effective remediation techniques for those vulnerabilities. Target students who also need to offer practical recommendations for action to properly protect information systems and their contents will derive those skills from this course. This course is also designed for individuals who are preparing to take the CompTIA PenTest+ certification exam PT0-002, or who plan to use PenTest+ as the foundation for more advanced security certifications or career roles. Individuals seeking this certification should have three to four years of hands-on experience performing penetration tests, vulnerability assessments, and vulnerability management. Overview After completing this course, you will be able to plan, conduct, analyze, and report on penetration tests, including the ability to: Plan and scope penetration tests. Conduct passive reconnaissance. Perform non-technical tests to gather information. Conductive active reconnaissance. Analyze vulnerabilities. Penetrate networks. Exploit host-based vulnerabilities. Test applications. Complete post-exploit tasks. Analyze and report pen test results. Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, you will be introduced to some general concepts and methodologies related to pen testing, and you will work your way through a simulated pen test for a fictitious company. 1 - Outline Lesson 1: Scoping Organization/Customer Requirements Lesson 2: Defining the Rules of Engagement Lesson 3: Footprinting and Gathering Intelligence Lesson 4: Evaluating Human and Physical Vulnerabilities Lesson 5: Preparing the Vulnerability Scan Lesson 6: Scanning Logical Vulnerabilities Lesson 7: Analyzing Scanning Results Lesson 8: Avoiding Detection and Covering Tracks Lesson 9: Exploiting the LAN and Cloud Lesson 10: Testing Wireless Networks Lesson 11: Targeting Mobile Devices Lesson 12: Attacking Specialized Systems Lesson 13: Web Application-Based Attacks Lesson 14: Performing System Hacking Lesson 15: Scripting and Software Development Lesson 16: Leveraging the Attack: Pivot and Penetrate Lesson 17: Communicating During the PenTesting Process Lesson 18: Summarizing Report Components Lesson 19: Recommending Remediation Lesson 20: Performing Post-Report Delivery Activities Additional course details: Nexus Humans CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This basic course is for persons needing an introductory knowledge of DB2, and persons preparing for advanced and specialized DB2 education. Overview List and describe the major components of IBM's relational database, DB2 Explain the characteristics of a DB2 table Relate the basic concepts of data modeling Comprehend the processing instructions given to DB2 via simple SQL statements List and describe several ways to build (write) and execute SQL statements List and describe steps needed to imbed SQL statements in an application program Explain some of the functions performed by, and the responsibilities of, database and system administrators Establish a base for more specialized DB2 education This course provides information about the functions of IBM's DB2, a relational database manager which may be installed under a variety of operating systems on many hardware platforms (e.g., z/OS, VM, Linux, UNIX, Windows, etc.) Understanding a Table Identify the advantages of a relational database Define a relation Name the language used to talk to a relational database manager (RDBM) List three characteristics assigned to each column Define the tasks performed by DB2 when running an application Defi Data Modeling and Database Design State the purpose of a business model Identify an Entity-Relational Diagram (ERD) model List several DB2 column data types Identify non-standard column and table names Identify the characteristics of a primary key and a foreign key State the purpose of re How does a User use DB2? List several ways to talk to DB2 List multiple ways to generate an SQL statement List several ways to ADD, REMOVE, or CHANGE table rows List several ways to READ data and produce reports How does a Programmer use DB2? List the steps needed to create a test environment List the necessary steps to coding SQL in a program Describe the purpose of SQL delimiters Describe the purpose of an SQLCA List the steps involved in preparing a program for execution State the differenc What does an Administrator do in DB2? List some of the tasks performed by a DB2 System Administrator: Identifying the DB2 product, Installing DB2, Creating subsystems/instances, databases and table spaces, Authorizing, and Monitoring List some of the tasks performed by a DB2 Database Administ Information Management with DB2 List several planning considerations for distributing data List some of the skills required to successfully distribute data Differentiate between remote unit of work, distributed unit of work, and distributed request List some of the security concerns whe